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Real Canadian Superstore
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www.realcanadiansuperstore.ca

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1.1 7 Reviews 692 Complaints
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Real Canadian Superstore Complaints 692

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L
7:21 pm EST

Real Canadian Superstore Instacart

You’re stealing from us, AGAIN, and it needs to stop. Spare me the “please read Instacart terms and conditions” speech. I started using Instacart at the beginning of the pandemic, partly because I was in fear of going outside and partly because I wanted to help fight the spread. My orders always seemed a bit on the high priced side, but I just chalked it up to supply chain issues or the cost of doing business in a locked down world. Lately, however, it’s gotten to the point of ridiculousness. What I thought was a few cents difference here and there, turns out to be as much as 2 or 3 dollars increase per item in some cases. If you MUST raise prices to compensate for having Instacart on your payroll, raise prices storewide, don’t penalize people who need the service. I’ve shopped at the West Edmonton Superstore for 30 years now, but I’m done. I’ll go Wal Mart for my deliveries from now on. Yes, they’re a grocery megalith, just like Superstore is, but they haven’t raised their Instacart prices and still give us in store specials. You don’t even give us the points that we earned on Instacart. Once a thief, always a thief, huh Galen? Shame on you

Desired outcome: Get it together. Put prices back to where they belong. I’m sure wasted hundreds of dollars in the last 2 years, I don’t want it to happen to anyone else

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L
6:29 pm EST

Real Canadian Superstore For people to wear masks or for you to get new management that will do their job

So still on the 12th of febuary the management still refuses to enforce mask mandates in the Camrose store, and [censored] off with that [censored] that some people can't WHEN HALF THE CUSTOMERS IN THERE AREN'T WEARING ONE.

So this is whats going to happen, you're going to get your manager to stop [censored]ing her staff and get her [censored] on the floor where she can actually enforce this LAW.

SO WHAT WILL HAPPEN IF YOU DON'T

Well next time I go shopping I'm going to film the state of the store, and not only upload it to online but also send it to AHS and Canadians Health Services and you [censored] can pay for the 35 people still dying every god damn day in our [censored]ing hospital systems.

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Update by Lanny Ross
Feb 12, 2022 7:07 pm EST

To further add, I also will be writing this as an article if I have to film at location next time called. "Superstore the SuperCovid Spreader", showcasing how Loblaws practices have made the pandemic worse unlike stores like Wal-Mart which have really stepped up on cleaning Carts, making sure Customers and staff are properly masked, along with putting at risk employees on leave so they can collect disability since they are unsafe at the front lines.

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A
8:08 pm EST
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My doctor dropped off a prescription for me with them on February 7-2022 at ten am. When I arrived to pick it up five hours later they had not even looked at it. When I asked why it was not ready after five hours the pharmacist came over to me and started to shout at me that she did not know when I would arrive. Strange that everyone else's prescription...

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S
3:31 pm EST
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Received extremely poor service from cahier and at the customer counter 0 February 7th, 2022 - Waited over five minutes at the cashier's station while the two cashiers were chatting. One of them saw me waiting but did not have the courtesy, to indicate that she is busy and will serve me after she has done the chatting. Rather, she came and rudely mentioned...

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O
3:13 pm EST

Real Canadian Superstore Superstore needs respect full workers

Today 1 feb 2022 10:50 am kinggeorge super store canada b.c the self check out. Brown Old lady very rude nd attitude untrained uneducated very very bad service. 👎 she's mentally upset 😡 😔. Superstore needs respect full workers. Thx

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O
1:45 pm EST

Real Canadian Superstore Self check out service

Today 1 feb 2022 10:50 am kinggeorge super store canada b.c the self check out. Brown Old lady very rude nd attitude untrained uneducated very very bad service. 👎 she's mentally upset 😡 😔. Superstore needs respect full workers. Thx

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A
3:54 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Real Canadian Superstore Masks for covid

Was at the windsor store on walker rd. And seen a few people not wearing masks. Now I dont feel safe going into your store again. Was told there is nothing anybody can do about this. Why do I have to wear a mask when other people dont have to {punk kids} get away with it thats not right. Were are our rights as an canadian citizen. You need to do something about this as I have all 3 of my shots. And these antivaxers dont have to.

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M
12:39 am EST
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I was in store on Jan 23/22 around 9pm at checkout. I was at at the self-checkout side next to the bread section. My husband and I bought a Butcher's Choice Sausage advertised for $9.99 (for optimum member price). But when we scanned the product on the machine it rung in as regular price $11.99. We flagged a Filipino lady (Connie) over to show her that the...

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D
5:09 pm EST

Real Canadian Superstore Sale pricing

I would like to voice my opinion on the new sale tactic. Buy 2 or sometimes 3 in order to get the sale price. I just return from grocery shopping at the Super Store and there were 5 items that I wanted to buy that were that way. 1 item was soup that I had to buy 3 of but there was only one type to choose from. At this time with Covid causing shortages you should not be forcing people to buy more than they need. One item was not clearly posted and I only bought 1. When I got home and checked my receipt I saw I should have bought 2. One of the other items was the large container of coffee cream. I needed to buy 2 in order to get the sale price. I went home not buying coffee cream. I think most people with only two people in the house are not liking having to buy extra to get the sale price. Why should I be paying more for my food if I don't need as much. Very frustrating.

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L
4:35 pm EST

Real Canadian Superstore online orders

I have tried to order online since the pandemic started. I have called several times to try to solve my problems ordering online. I have spent hours doing orders and then a pick up time is never accepted (even though it shows the time is available). I finally got one order done over the phone and the person working accidentally sent it for pick up in Toronto and the order had to be cancelled. I have now shopped online for 2 years with Walmart as their online order an pickup is awesome. They are there with my groceries the minute I arrive because they can tell when you are arriving due to their app. I miss shopping at Superstore and wish the problem could be corrected soon! Thank you.

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T
5:09 am EST

Real Canadian Superstore Staff

Attn:
RE: Threat to use a COVID-19 injection, mask or testing as a condition of employment, education, extra-curricular activities, or access to essential or non-essential services. There are no provisions in any orders of any health minister, doctor, or provincial legislation that can, nor pretend that any measures can, override Charter or other pre-Charter constitutional rights. All Statutes, Orders, By-laws, and Acts must be consistent with the Constitution... or they are of no force or effect. Section 52 (1) of the Constitution Act, 1982: The Constitution of Canada is the supreme law of Canada, and any law that is inconsistent with the provisions of the Constitution is, to the extent of the inconsistency, of no force or effect. According to the Public Health Agency of Canada, Canadian National Report on Immunization, 1996 "Vaccines are not mandatory in Canada and they cannot be made mandatory because of the Canadian Constitution." If the Federal Government had invoked the Federal Emergencies Act, which it has not, even that Emergencies Act states: AND WHEREAS the Governor in Council, in taking such special temporary measures, would be subject to the Canadian Charter of Rights and Freedoms and the Canadian Bill of Rights and must have regard to the International Covenant on Civil and Political Rights, particularly with respect to those fundamental rights that are not to be limited or abridged even in a national emergency.

Employment, education, extra-curricular actives, or access to essential, or non-essential services is 100% guaranteed and protected under Section 7 of The Canadian Charter of Rights and Freedoms: "Everyone has the right to life, liberty, and security of the person and the right not to be deprived thereof except in accordance with the principles of fundamental justice." Consent to Medical Treatment and Testing In Canada, a doctrine of informed consent regarding any medical treatment has become part of Canadian Federal law. According to Supreme Court rulings, no Canadian citizen is required to take any medical treatment without informed consent, which includes the right to refuse such treatment1. The Genetic Non-Discrimination Act, Bill S - 201, states that it is an indictable offence to force anyone to take an DNA/RNA test or deny any service, employment, or education opportunity to anyone who refuses to take such a test. The punishment is a fine not exceeding $1,000,000 or imprisonment for a term not exceeding five years, or both2.

Extortion, committing tort, privacy violations, willful misconduct, assault and battery and acting in bad faith are serious indictable criminal code offences. Interfering with someone's right to employment, education, extra-curricular activities or essential, or non-essential services, is a further violation of the Constitution and Charter of Rights and Freedoms.
I am writing to advise you that if you persist in interfering with my guaranteed rights by supporting or
enforcing the COVID-19 injection, testing, mask or any other medical treatment, under threat of losing my right to an employment, education, extra-curricular activities or essential, or non-essential services, that I will hold you personally liable for any loss of income (including potential future income), damages and/or any injury I suffer as a result of your actions. You are personally not protected under any Act, Order or Statute that is in violation of the Canadian Rule of Law, Constitution and Charter of Rights and Freedoms.
It is the duty of every Canadian citizen to uphold the law and respect the Constitution and Charter
Rights. You have been duly warned.

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Update by Tony Otteson
Jan 22, 2022 5:13 am EST

read the picture

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Update by Tony Otteson
Jan 22, 2022 5:11 am EST

The Genetic Non-Discrimination Act, Bill S- 201, states that it is an indictable offence to force anyone
to take an DNA/RNA test or deny any service, employment, or education opportunity to anyone who
refuses to take such a test. The punishment is a fine not exceeding $1, 000, 000 or imprisonment for a
term not exceeding five years, or both2
.
Extortion, committing tort, privacy violations, willful misconduct, assault and battery and acting in bad
faith are serious indictable criminal code offences. Interfering with someone's right to employment,
education, extra-curricular activities or essential, or non-essential services, is a further violation of the
Constitution and Charter of Rights and Freedoms.
I am writing to advise you that if you persist in interfering with my guaranteed rights by supporting or
enforcing the COVID-19 injection, testing, mask or any other medical treatment, under threat of losing
my right to an employment, education, extra-curricular activities or essential, or non-essential
services, that I will hold you personally liable for any loss of income (including potential future
income), damages and/or any injury I suffer as a result of your actions. You are personally not
protected under any Act, Order or Statute that is in violation of the Canadian Rule of Law, Constitution
and Charter of Rights and Freedoms.
It is the duty of every Canadian citizen to uphold the law and respect the Constitution and Charter
Rights. You have been duly warned.

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S
12:36 am EST
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Hi there, I am super frustrated with my experience with PC EXPRESS this evening. I will start by saying, service is usually superb and I have experienced little wait time for my groceries. However this evening was different. I had ordered groceries the previous evening (almost 315$) and had waited for my delivery this evening for 2000-2030 time. As the...

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L
2:26 pm EST

Real Canadian Superstore Produce ...mandarin oranges

I went to superstore on Jan 13th.to do grocery. L shop.i bought bag of mandarin oranges for 7.99 it's now 15th n almost all the oranges are rotten or souror tasteless. I'm not impressed
I don't have money to throw away.i can't find the receipt either.im really disappointed superstore puts out stuff like this
I've been disappointed before ..moldy wraps .(returned).tasteless blueberries
I live on other side of town up in hart it's not like I can just buzz over.
I'm just really disappointed it's happening more n more often garbage tasting

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G
10:29 pm EST

Real Canadian Superstore Pharmacy

Hi from since last year pharmacy of 1521 store of surrey bc 7550 King George boulevard never pick up phone or make medicine in time even after getting prescription fax from talk to the store manager and he said pharmacy is not under him very bad sure I m gonna move to save on foods or somewhere else nobody take care very bad customer service sorry to say that well let see if online complain help

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H
11:09 pm EST
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I have been coming to this location for 12 years and have never had an issue with products, much less any person working at this location; until tonight. At 2242HRS I took my groceries out of cart and placed it into the car, and decided to bring my cart inside, due to cold weather and to help the young men who bring the Carts back into the store. I asked...

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P
7:24 am EST
Verified customer This complaint was posted by a verified customer. Learn more
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I note that the prices delivered through instacart are far higher than in store. I thought this may be the case and then checked it out myself in person. It's true. Also supported by the marketplace investigation. I need to have my groceries delivered during this pandemic due to living with an imunocompromised and elderly person. I have been a...

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L
7:47 pm EST
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Cashier first says do have any price matching. Not hello or do you need bags. I been going to this store for over 20 years or since it opened and she was the slowest cashier I ever experienced in my live. I had my ordered packed and did price matching waiting for the next item to go through. She embarrassed me by telling upcoming customers I was price...

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U
11:01 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
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Superstore has 0 security. I was verbally attacked by another customer repeatedly and Superstore did absolutely nothing. The man was an anti-vaxxer and anti-masker who became angry when I asked if he forgot his mask. He spent the next 5 minutes following me around the store and harassing me. Other customers stepped in to help but Superstore didn't do...

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B
2:49 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

This superstore in Kamloops was very disgustingly dirty at the self checkout. With all the covid that is around you would think the store would be extra careful of the cleanliness. I wish I would of taken a picture. It is so hard to explain how dirty it was. I didn't want to touch anything on it. There was a fellow standing close by handing out bags if needed but had no concern about the effect the dirt has on customers.

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W
2:39 pm EST

Real Canadian Superstore They aren’t doing anything to enforce the mask bylaw

I was walking around the superstore off Jennifer Heil, and there were some people who had their mask down and were in front of employees, and the employees did absolutely nothing. The employees are watching these people without masks, and don't seem to do anything. I saw 4 people without their masks, and non of the employees did anything, this is dangerous and needs to be dealt with.

Desired outcome: There will be more enforcement of masks

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About Real Canadian Superstore

Screenshot Real Canadian Superstore
Real Canadian Superstore is a chain of supermarkets across Canada. They offer a wide range of grocery items, household goods, clothing, and pharmacy services. Customers can also find electronics, personal care products, and fresh produce. The store provides a one-stop shopping experience with options for online ordering and pickup services.
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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. It is positioned at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with Real Canadian Superstore in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with the company.
- Include key areas such as transactions, steps taken to resolve the issue, personal impact, and the company's response.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

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- Use the 'Claimed Loss' field to state any financial losses.
- Utilize the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
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Overview of Real Canadian Superstore complaint handling

Real Canadian Superstore reviews first appeared on Complaints Board on Oct 24, 2007. The latest review Canadian Superstore, mission bc delivery order #531900006751557 was posted on Mar 10, 2025. The latest complaint customer service was resolved on Mar 10, 2018. Real Canadian Superstore has an average consumer rating of 1 stars from 699 reviews. Real Canadian Superstore has resolved 11 complaints.
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  1. Real Canadian Superstore Contacts

  2. Real Canadian Superstore phone numbers
    +1 (866) 999-9890
    +1 (866) 999-9890
    Click up if you have successfully reached Real Canadian Superstore by calling +1 (866) 999-9890 phone number 0 0 users reported that they have successfully reached Real Canadian Superstore by calling +1 (866) 999-9890 phone number Click down if you have unsuccessfully reached Real Canadian Superstore by calling +1 (866) 999-9890 phone number 0 0 users reported that they have UNsuccessfully reached Real Canadian Superstore by calling +1 (866) 999-9890 phone number
  3. Real Canadian Superstore emails
  4. Real Canadian Superstore address
    1 President’s Choice Circle, Brampton, Ontario, L6Y5S5, Canada
  5. Real Canadian Superstore social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Mar 13, 2025
  7. View all Real Canadian Superstore contacts
Real Canadian Superstore Category
Real Canadian Superstore is ranked 48 among 124 companies in the Retail Stores category

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