Menu
For Business Write a review File a complaint
Rooms To Go Customer Service Phone, Email, Contacts

Rooms To Go
Reviews and Complaints

www.roomstogo.com

Learn how the rating is calculated

3.9 4 Reviews 983 Complaints
Claimed
Rooms To Go has claimed their business profile
Write a review File a complaint

Rooms To Go Complaints 983

ComplaintsBoard
S
4:08 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Rooms To Go has left an official reply on this complaint.

Rooms To Go Horrible delivery experience

I purchased a sectional, the delivery was scheduled for Saturday, June 3, 2023, between 3-7 pm. The tracker informed me that I was stop No. 1. Three pm came, 4pm came, 5pm came, 6pm came, 7pm came, no calls are emails letting me know when I would be receiving my furniture. At 8 pm, I called Rooms to Go to customer care, which closes at 8pm. I called the store where I purchased the furniture, he got in touch with delivery dispatcher, and was told they were at stop 8 and my furniture will be delivered. At 11pm I went to bed and shortly after the delivery truck rolled up to my house. I informed the driver that they will not deliver my furniture at this time of night, he told me they will come back the next day, Sunday. The furniture was delivered before 11am Sunday morning. I have called Rooms to Go on two occasions, no one has reached out to me or returned my phone calls. I missed a graduation and the graduation dinner, waiting for this sorry delivery. Rooms to Go has no regard of consumers tome. There are too many furniture stores in Houston that will value my time and respect that my time is valuable. Rooms to Go customer service is a joke.

Desired outcome: Would like a phone call apologizing for the horrible delivery service and an explanation of why this happened.

Read full review of Rooms To Go
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
D
6:43 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Rooms To Go has left an official reply on this complaint.

Rooms To Go Purchased mattress and box spring

I purchase the set on May 2, 2023.. mattress is wonderful, after trying five other mattresses from various vendors. This was a perfect match, however the box spring is 9 inches high. I called today asking to return the box spring for a small one. I’m not able to sit on the bed as it’s so high.

I was informed of a 90 day return policy at time of purchase. After three calls today, I was informed the 90 day policy is only for the mattress!

I’m 5 feet and have a high bed, I’m not able to sit on the bed and put my shoes on, or as most recent, my back went out and was extremely difficult to get on the bed. Extremely upset with rooms to go and will NEVER purchase items from them again.

Desired outcome: Exchange the box spring for a smaller height . I’ve purchased a mattress, I’ve purchased my living room set a TV case set , thousands of dollars and I can’t replace have my box spring. Extremely dissatisfied with Rooms to go

Read full review of Rooms To Go
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
A
3:51 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Rooms To Go Warranty claim denial rooms to go and fortegra

Despite my legitimate claim, both Rooms To Go and Fortegra Warranty Services have denied my request for repairs, leaving me with a damaged piece of furniture that is in need of immediate attention.

In January of 2022, I took delivery of the River Landing Gray Dual Power Reclining Sofa from Rooms To Go, which we had also purchased the extended warranty to protect against any manufacturing defects or structural issues. Yet, after a little over a year of owning the couch, I there is significant frame damage to the middle seat that has rendered the couch unusable and unsightly.

I promptly contacted Fortegra Warranty Services, the warranty provider associated with my purchase, to file a claim for the damaged couch. A technician came to look at the couch and agreed it was damaged and said they would be in touch to schedule the repair and pick up the couch for service.

However, after weeks of not hearing anything, I was shocked to learn they denied our warranty claim, citing reasons that are both unfounded and contrary to the terms outlined in the warranty agreement. I carefully reviewed the warranty agreement, and it clearly states that frame damage falls within the coverage scope. Therefore, it is unacceptable that my claim has been dismissed without proper resolution.

The couch has been used under normal conditions, with no rough handling, or any other misuse that could have contributed to the damage. It is evident that the damage occurred due to a manufacturing defect or substandard materials used in the construction of the couch. I believe this issue falls squarely within the warranty coverage and should be resolved accordingly.

Rooms To Go and its warranty provider, Fortegra, do not stand behind their products and instead use each other to give customers the run around, each blame the other and insist there is nothing they can do about it. The refused to re-evaluate the claim or send another technician out. Now I am stuck with a couch that is not even 2 years old, that I am still making payments on, and it is broken and unsightly.

Desired outcome: Repair or Replace couch

Read full review of Rooms To Go
View 0 more photos
Hide full review
ComplaintsBoard
M
9:40 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Rooms To Go Sectional - RAF Chaise Platinum

We bought a sectional at Rooms To Go in June 2nd, 2020 and we paid extra $67.13 for the Fortegra 3-year Guard It extended warranty. Before June 2nd, 2023, during regular usage of the sofa (no kids at home, nobody has jumped on the sofa, just regular sitting and lying down on the chaise, the material got ripped and it looks horrible now. By what I understand, sofas are not made to last less than 3 years, nor need to be changed during that period of time. When we contacted Fortegra about the warranty we were denied, of course. I do not feel that it is fair though, although the contract states that rips during regular usage are not covered by them, I would never expect this to happen in this very short time for such an expensive product.

Desired outcome: I would like to have this piece replaced because I do not think it can be decently fixed.

Read full review of Rooms To Go
View 0 more photos
Hide full review
ComplaintsBoard
C
6:33 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Rooms To Go has left an official reply on this complaint.

Rooms To Go Refund policy in case of emergency/medical

I purchased a sofa, loveseat and 2 recliners on Monday, May 28 and May 29th. My husband, who is 79, fell later that week and was admitted to ER. Life changed as we may need assisted living arrangements now. Explained to

Customer service what happened and was told their "policy" is to only refund 80% of the purchase after 48 hours (2 days). It didn't matter we were only 3-4 days out and that delivery was well over 5 days out. Furniture was not even on the truck yet. Depending on the future, I may never need that 20% store credit. You are not told this "policy" at time of purchase. You eSign and initial on their tablet, so you don't see the fine print about this unless you stand there and read all 5 pages of fine print. This is a very poor practice for seniors who have a life event that was not planned.

Desired outcome: Full credit of the purchases of $4,888.63. No store credit.

Read full review of Rooms To Go
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
A
10:07 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Buyers please be Aware of the "NO RETURN POLICY" that was not posted anywhere in the store nor was it communicated by the sales associate. I am a shopper that will shop at high end or budget efficient stores as long as the quality and look complete the vision I'm aiming to achieve. I'm decorating my living room and decided to stop in RTG as I drove by. I...

View 0 more photos
Read full review of Rooms To Go
ComplaintsBoard
J
8:59 am EDT

Rooms To Go Delivery service/setup fee

We ordered a sofa sleeper on 5/6 which was delivered on 5/17. We paid $169.99 as a Delivery and Setup fee. When the sofa sleeper was delivered, it was not able to be set up because it was packaged without the sofa legs. It was left on the floor in our living room (and not in the proper place) and the mattress which was part of the sleeper was kept in a guest room. We were told by the delivery person that he put in a note in the account that the legs should be shipped so that another technician could be assigned finish the job, and that this would happen within a day or so. We made a phone call after a few days and was told that the legs would be shipped and once we receive the legs, that they would assign someone to finish the job. After a week, this still did not happen and we had to make a second phone call. Today marks 2 weeks of inconvenience without a usable sofa, in the wrong place and with the mattress as well in the wrong place. Since we paid for the Delivery/Setup, it should have been complete the day we received the sofa sleeper; instead it has been 2 weeks. If this had been resolved within a day or two with no additional inconvenience of having to follow up and wait, this would have been understandable.

Desired outcome: Refund $169.99

Read full review of Rooms To Go
View 0 more photos
Hide full review
ComplaintsBoard
D
12:21 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Rooms To Go Lanzo reclining loveseat has mechanical issues.

We purchased a Lanzo off-white loveseat and sofa February, 2023. This is our third set, all of which had functional problems within the first two months of purchase. The first pieces were bent and the seats were tilted. We were told by the delivery man that they had been replacing the Lanzo pieces frequently because of manufacturing issues.

The units are assembled upon delivery so each side is a separate piece. On the second set, the right unit on the sofa was bent and on the loveseat the right unit was bent as well as leather scraped off on the console. Now the third set, the loveseat has mechanical issues that make a clunking sound while reclining and raising the right side and it is tilted to the outside. An elderly repairman (said he was tired) came out to look, sat in it, reclined it, returned it to regular position, got up and walked out. He said we would hear from Rooms to Go within three days. We called after five days and the representative (firm and somewhat rude) said the repairman reported there was nothing wrong with it. He did not look at the mechanisms underneath. Not to mention that we haven't even used the sofa so we aren't sure there isn't something wrong with it as well.

The representative at Customer Care said that we had thirty days to go into the store and choose something else or we are out of luck. The store doesn't have anything even close to these two beautiful white sofas so that isn't an option. There is a one year Limited Warranty for defective merchandise with three options, repair, replace or refund. They have replaced with more defective merchandise. They have not offered to repair and the person they sent to the house most likely isn't capable of repairing. And they refuse to refund.

Desired outcome: Desired outcome would be to send a qualified furniture mechanic to evaluate and repair if possible. Otherwise, a refund is requested.

Read full review of Rooms To Go
Resolved

After filing a complaint on this site, I noticed previous responses from Rooms to Go asking customers to contact them at TellUs@RoomsToGo.com so I sent my complaint directly to them at that email address. Within four hours I had a response and within a day they agreed to a return and full return of my payment. I was very pleased with how quickly they responded and how they were willing to honor my request.

Hide full review
ComplaintsBoard
L
4:15 pm EDT

Rooms To Go Dining set and rude customer service

I purchased a sofa recliner and dinning set. They came to deliver the the dinning set and the legs were both the same so they could not set it up. I was having company. for dinner that weekend. Well they could not get the new legs for another week. Everyone had to sit with their plates on their lap it was a little hard to cut up meat like that. After they came and set the table up I was cleaning the glass table and there was a scratch in the glass and a foot piece missing from one of the chairs. I called and asked them to come and get the set. The woman I spoke to the first time was very nice. She said she would get back to me. I did not hear from her for a week. I called again and received a different woman. This woman was very rude and told me it was to late to return the set as I only had 48 hours to call about a glass item. I told her I was not told that when I purchased the set She said there was signs in the store. I stated that I did not read any signs as I was there to shop. I was going to get another set that was not glass. Well they shiped me a foot piece that was missing and it ia the wrong piece. I was going to get a bedroom set next for when when my grand kids came over After that experience I will no longer shop at Rooms to go. signed Unhappy customer Lynn Brown

Desired outcome: Return set and get another set without glass. I did see another. one I liked.

Read full review of Rooms To Go
Hide full review
ComplaintsBoard
F
10:08 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Rooms To Go has left an official reply on this complaint.

Rooms To Go Electronic recliner

Chair stopped working. Guy came over to fix it said motor is shot. This was 3 weeks ago. Said motor would be sent to my house, no motor. I called last week spoke to a david and said supervisor would call me back, he did not. Called today may 18th was told by donna order was sent for motor may 17th. Are you kidding. This is the 2nd or 3rd awful chair I have had to get fixed or change to another. Stop selling crappy merchandise. Help us. We have a lounge chair that doesn't recline, we are older people.

Desired outcome: Fix it ir give us a new one sooner than later

Read full review of Rooms To Go
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
J
3:26 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Rooms To Go has left an official reply on this complaint.

Rooms To Go Cindy Crawford Monterey Park Sectional

After searching numerous furniture shops, my husband and I found this comfortable sectional in store. We waited several months for it to be delivered. Although I wasn’t happy with the color, almost looked like a dirty grey, we decided to work with it because we did not want be without a couch for another several months. It has been 2 years since we purchased the couch and it has been the most regretful purchase we have made. It only took about 5 months until we had to start alternating the cushions weekly as they all started to sink; this made very little difference. We have purchased pads and small pillows to put underneath the bottom cushions for minimal support. My husband and I purchased this deep set couch for comfort as we are both tall but instead we are having to lift ourselves up out of the holes that are now in every single cushion. The back cushion is no better as it has morphed into an odd shape and it is extremely uncomfortable to lean on. This couch has very little traffic as my husband and I both work full time. I wouldn’t recommend calling the store as they were little help with suggestions. You can’t reallly tell how poorly structured this couch is made by looking at it but once you sit down, good luck getting up.

Desired outcome: I would happily trade this in for a better structured sectional or receive a discount on a future purchase.

Read full review of Rooms To Go
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
T
7:18 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Rooms To Go has left an official reply on this complaint.

Rooms To Go Leather chair

Ordered dual power leather sofa and recliner after looking everywhere for a while.

We paid 3300.00 and also bought the useless 3 year warranty. It was delivered on April 5 2022. This happened on or about April 14, 2023.

Our dog peed on the arm of the chair and we patted it to remove all the urine. About a week later, the leather began to fade and weaken and now the leather is peeling and there are 2 small holes there.

We immediately moved the chair into the guest bedroom the day it happened to keep her from doing it again in the same spot.

Fortegra denied the claim and sent me a copy of the warranty! I sent pictures to show the chair is in perfect condition except for that arm. All I want is the chair repaired or a new chair. We absolutely love this set.

Desired outcome: Repair or replace

Read full review of Rooms To Go
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
A
3:13 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Rooms To Go has left an official reply on this complaint.

Rooms To Go Cindy Crawford home sofa and loveseat lether

I purchased Cindy Crawford "leather" sofa and loveseat about 6 years ago. I noticed that the "leather" started peeling like a popcorn between the seats and on the back top, and definitely nobody is near or touching that part of either couches.

I purchased "leather" because I had purchased the Nattuzi leather 23 years prior to this set, but I wanted a new look, not because they were looking bad whatsoever. So I purchased the Cindy Crawford HOME Orange/ rust color set, but what I got it's not what I paid for.

I went 1 time and nobody seems to know or care if you not making a purchase.

Desired outcome: I want to see if they can be fix since the leather part is in excellent condition.

Read full review of Rooms To Go
View 0 more photos
Update by Alexandra Acosta
May 24, 2023 9:19 am EDT

You put RESOLVED, but its NOT RESOLVED what so ever. They want the receipt that i don't have. 👍 Thanks, I'm guessing i have to go to my nearest Rooms to go, and see if they can help if not I'll have to throw them away.

Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
L
2:08 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Replied
Rooms To Go has left an official reply on this complaint.

Rooms To Go Warranty purchase...

When I purchased a living room set and kitchen table set in 2020, I was told if I purchased a warranty with my furniture and didn't make a claim, or didn't have to use my warranty, I would be refunded the warranty cost back after 3 years. I called 5.11.2023 knowing my 3 years would be up 5.29.2023 and was told by Iisha in customer service Florida center, that was not the case, and her nor her manager had EVER heard of them offering that deal. She then proceeded to tell me it is like car insurance and if you dont use it you pay for it anyway with no money back. Oddly, I was just transferred from online sales within rooms to go online sales to her in customer service. The internet ordering department, and he used the exact verbage for my purchasing a warranty from them I would get it back after or jist before the 3 years is up, and insisted he transfer me to their customer care service to get it taken care of for me.

I had called in to try and use the warranty and my claim was denied 9.15.21 per their records with guardian, however, rooms to go customer service care center told me if I was due any money back it would be through guardian not the rooms to go company. I shall file this with the let us know email @ [protected]@RoomsToGo.com.

Desired outcome: Refund my $450 & my $92.71 for the warranty I obviously purchased under false pretenses. Not only did guardian deny my claim, now rooms to go is denying stating they give that money back to you after 3 years. Luckily I have it recorded.

Read full review of Rooms To Go
Update by LisaLove2023
May 18, 2023 4:34 am EDT

I already have. Your company responded with, "We do not refund the extended warranty if the warranty is not used."

Unhelpful! You have your sales people lie to sell warranties.

It's not okay, however, my only remedy will be to no longer do business with your company, as well as, to make everyone of my reviews to reflect what my experience has been. Mass tort law suits happen often :)!

View 0 more photos
Hide full review
ComplaintsBoard
C
8:45 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Two years ago I purchased a $2,000 sofa from Rooms To Go in Destin, Fl. This was not my first purchase at this location. When butting the sofa, the salesperson said if I have “a pet or children” that I would greatly benefit from the insurance coverage because they will cover “any accident” that occurs. I am quoting because this is exactly what the...

Read full review of Rooms To Go
ComplaintsBoard
U
2:49 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Rooms To Go has left an official reply on this complaint.

Rooms To Go Cindy Crawford avezzano leather dual reclining sofa and love seat

The seats are very short which is alleviated somewhat if you use the recliner. Sitting is uncomfortable unless you use the recliner but comes in handy if you have visitors and you don't want them to stay very long. Also, and more importantly, the leather is very, very thin. The slightest scratch makes a white line. I think it is very important to note that Rooms to Go does not have reviews on its website. There is a reason for that. I have not been back to the Baton Rouge store since this purchase and I will not go back.

Desired outcome: Rooms to Go should allow reviews on the website. People need to know about other experiences with the furniture.

Read full review of Rooms To Go
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
T
5:00 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Replied
Rooms To Go has left an official reply on this complaint.

Rooms To Go My recliner

I filed a claim with Fortegra. My dog peed on the arm of the leather chair. I patted it and cleaned the excess the best I could and filed a claim. The leather is starting to peel and there are 2 small holes in the leather. I paid for the chair, paid for the warranty and can't use the chair because my claim is denied as it only covered STAINS!

I ordered both the sofa and chair on 2/14/2022.

It was delivered on April 5th 2022. A little over a year ago.

You can plainly see there is NO wear on the other arm and that by the do peeing on the arm, it did fade and then started peeling and has 2 small holes. I spent over 3300.00 for this furniture and 321.00 for the warranty.

I would like to be able to use this chair again and I would just like it repaired.

Desired outcome: want the chair that i have only had a little over a year repaired. The other arm is in perfect condition

Read full review of Rooms To Go
View 0 more photos
Update by Tracey P
May 11, 2023 7:30 am EDT

Waiting on your reply to my email

Hide full review
ComplaintsBoard
N
12:20 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Rooms To Go has left an official reply on this complaint.

Rooms To Go pwr reclining sofa MAAH CLAIM 1805992

MARCH 20 2023 First contact Auth # [protected]

we are are into OUR 8TH WEEK OF NOT BEING ABLE TO USE THE RECLINER!. On Mar 20, 2023 we called said motor is not working. took 3weeks to send service out. But they don't carry any parts on trucks, 1 week to get service approve and order part. 2 more weeks because they had to order parts, Then another 2 weeks to reschedule service out-----Now May 3 service came out Rooms To Go sent wrong parts So still not fixed. Called Fortegra the third party vendor. they say they have to send email for RTG to reorder parts and send to us. NO WAY to expedite order process. then we will have to again ask service to come. So we are looking at another 3-5 weeks min! Ridiculous!

Desired outcome: Want the correct parts sent and faster turnaround time for repair. and we would appreciate a response.

Read full review of Rooms To Go
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
I
11:42 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Hello, my name is Nancy and we purchase a leather sectional back in december 2022. Making payments, the sectional cost nearly 5 thousand dollars. After 3 months , we star notice the material getting really wrinkle and old looking, call store, they send a man to take a look at it and took pictures, The man told me the only thing he could do be to add more...

View 0 more photos
Read full review of Rooms To Go
ComplaintsBoard
V
9:01 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Rooms To Go has left an official reply on this complaint.

Rooms To Go Dresser and nightstand

4/1/23 purchased dresser and nightstand. I had to wait 3 weeks for delivery to have the wrong dresser delivered and nightstand drawers don’t open properly. Customer service sent the correct dresser 4/29 only to be damaged. Now having to wait yet another week to correct the issue but at this rate it will probably be damaged again. 3 weeks my Saturdays have been ruined for their BS. Nobody inspects the furniture prior to delivery. I want some $ back this a joke.

Desired outcome: $

Read full review of Rooms To Go
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review

Rooms To Go Reviews 0

Looks like Rooms To Go has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

About Rooms To Go

Screenshot Rooms To Go
Rooms To Go is a popular furniture store chain based in the United States. Founded in 1990 by Jeffrey and Morty Seaman, the company offers a wide range of stylish and affordable home furnishings, including living room, dining room, and bedroom sets, as well as home decor and accessories. They are known for their unique "room package" concept, which allows customers to purchase complete, coordinated room sets at competitive prices.

Rooms To Go operates over 200 stores across the United States and Puerto Rico, and has an extensive online presence through their website, roomstogo.com. On their website, customers can browse and purchase furniture, find local store locations, and access helpful tools like room planners and style guides.

The company is committed to providing quality products, offering a variety of furniture styles and materials, from traditional to contemporary designs. They also offer financing options and delivery services to make the purchasing process more convenient for their customers.

Rooms To Go has expanded its reach by launching additional brands, such as Rooms To Go Kids, which focuses on children's furniture and decor, and Rooms To Go Outlet, which offers discounted furniture and closeout items.
How to file a complaint about Rooms To Go?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which is situated at the top right corner of the website, and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Rooms To Go. Make it specific and clear, such as "Defective Sofa Delivered by Rooms To Go" or "Unresolved Billing Issue at Rooms To Go".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Rooms To Go. Mention key areas such as product quality, customer service, delivery, and after-sales support. Include specifics about any transactions, such as purchase dates, order numbers, and item descriptions. Clearly describe the nature of the issue, including any faults or discrepancies. If you attempted to resolve the issue, detail the steps you took and the responses received from Rooms To Go. Explain how this issue has personally affected you, whether it be inconvenience, financial loss, or other impacts.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, email correspondence, photos of the product, or any other evidence that substantiates your claim. Do not attach files containing sensitive personal information for your own security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Rooms To Go, such as a refund, exchange, or repair services.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the details provided are correct and that your narrative is easy to understand.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Make sure that you have filled in all the required fields and attached any necessary documents before submitting.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from Rooms To Go or from other users who have had similar experiences.

Overview of Rooms To Go complaint handling

Rooms To Go reviews first appeared on Complaints Board on Feb 14, 2007. The latest review Furniture delivery was posted on Dec 16, 2024. The latest complaint Special order rocker that needed assembly was resolved on Dec 06, 2024. Rooms To Go has an average consumer rating of 4 stars from 987 reviews. Rooms To Go has resolved 711 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
4.6
26117 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Rooms To Go Contacts

  2. Rooms To Go phone numbers
    +1 (888) 709-5380
    +1 (888) 709-5380
    Click up if you have successfully reached Rooms To Go by calling +1 (888) 709-5380 phone number 2 2 users reported that they have successfully reached Rooms To Go by calling +1 (888) 709-5380 phone number Click down if you have unsuccessfully reached Rooms To Go by calling +1 (888) 709-5380 phone number 0 0 users reported that they have UNsuccessfully reached Rooms To Go by calling +1 (888) 709-5380 phone number
    100%
    Confidence score
    Internet Sales
    +1 (800) 766-6786
    +1 (800) 766-6786
    Click up if you have successfully reached Rooms To Go by calling +1 (800) 766-6786 phone number 0 0 users reported that they have successfully reached Rooms To Go by calling +1 (800) 766-6786 phone number Click down if you have unsuccessfully reached Rooms To Go by calling +1 (800) 766-6786 phone number 0 0 users reported that they have UNsuccessfully reached Rooms To Go by calling +1 (800) 766-6786 phone number
    Other Inquiries
  3. Rooms To Go emails
  4. Rooms To Go address
    11540 Highway 92 East, Seffner, Florida, 33584, United States
  5. Rooms To Go social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 20, 2024
  7. View all Rooms To Go contacts

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.