Ross Dress for Less
Reviews and Complaints

I attempting to return an top today with a receipt within the 30 day time period of my purchase at Ross. The reason for the return is the tie of the shirt was coming unraveled and I told the Manager, Amanda I when I washed it it would only get worse. She was very very RUDE! She told me that I had to drive all the way out of town (in Texas) where I purchased it because she couldn't return it, and I live in Lewisville and shop there all the time! I attempted to explain I shopped there and she didn't want to hear it and walked off while I was talking to her and YELL "HAVE A NICE DAY!" real tacky. I do not feel she is professionally enough to be a store manager. Please call me regarding this matter.

Thank you
Sheree Johnson

Good evening, to whom it may concern, I'm not sure if this is the right place or not for this issue. Today I was scheduled for a job interview with Ross Dress for Less(6/30/19).
I knew the name of the manager I was to meet with as all this was addressed on the phone call. I showed up for the interview 10 minutes early as required, I walked into the store and two managers were standing there near the entrance, I asked for the manager by name whom I was to see and the two women looked at each and then back at me and one said this is she mentioning the name. Immediately that manager said be with you later and she took off and went and began conversing with a gentleman in the store, walking to the back of store, looking up front at me and then walking away out of sight. After 5 minutes everything in my being said "LEAVE" but I didn't, after 10 minutes she appears in the back look at me I'm guessing to see if I'd left, walked back up front talked with someone else before finally asking me am I ready? I remained calm and we walked back to the office again, she never welcomed me or acknowledged me, the interview took less than five minutes, the whole time I kept eye contact with her and it seemed to me she was trying to discourage me from taking the job. I came to this conclusion when she said we have a job in the back stocking, some people don't want to be up front on the floor, ( the job I applied for was on the sales floor) this job is seasonal (When I applied for the job seasonal was never mentioned), the most you can get is five hours this job is part time.(also not mentioned in the application). I am thorougly convinced race played a big part in this interview. I am of African descent. This was also mentioned on my application. I don't understand why I treated this way.

From your Website: A commitment to diversity
Diversity at Ross means promoting the acceptance and appreciation of every individual. Through our policies and training, we instill a culture of respect and dignity throughout the workplace, and require every employee to exhibit this in every interaction they have with customers and their peers. Our diversity program includes:
Standard training on Ross' Code of Business Conduct and Ethics for full-time employees during hiring and orientation.
Non-harassment trainings for all Associates.
Benefit coverage offered to same-sex domestic partners.
Support for cultural events in communities.
Commitment to broad communication with translations to seven languages available to our distribution center Associates.

As a result of these efforts, our workforce is diverse, composed of people with a range of economic and ethnic backgrounds. Currently, 72 percent of our Associates are people of color and 77 percent are women.
Ross is an equal employment opportunity (EEO) employer committed to diversity. Our full EEO statement is available at corp.rossstores.com/eeo.

Of Calvin Klein at Ross about 4 months ago all the inside of the backpack tore off well actually one little string was unthreading and what happened with that one little string it on thread the whole inside of the bag and I haven't even had it for months I'm very careful with my purses because I'm a fetish for purses but for me having to spend $90 on a purse it didn't even last me any that long the store will not take it back because it's been so long and that the inside is destroyed because it tore all up is there anywhere that I could go to get this fixed or what can I do email me email me something what I can do my email is Luna Jennifer 479 at gmail.com I really appreciate that I spend a lot of money on a purse that didn't even last long

At store number 1751 on 628 2019 at 1:17 p.m., I cashed out at register six. I filled both baskets of the cart and I tried to leave with the card full. A blond cashier woman, informed me that I could not take the card out. I explained to her that I was handicapped and I had problems walking. She told me to pull my vehicle up. I explained my car was the first car it was already up as far as I could. I asked her if I can have help taking my stuff out to my car. She told me she didn't have anybody. so I took my card up to her at the register and ask her to please watch my stuff while I start taking the bags out two at a time. The second time I came back in and nice lady explained to me that she would help. There is handicap parking but you're not allowed to take the card out next time I won't spend as much money there. My email is [protected]@yahoo.com. please contact me back my name is Marcia candella.

I am making a complaint on a employee by the name of courtney at the brandon fla store #813-664-2646 who very rude to me another customer today around 9:15am she was rude to a man customer in front of me who asked her if he could see the size of something he was returning for his wife to get a different size and she rolled her eyes at him as is he was stupid or aggrevating her and he was an older gentleman and when i was checking out i purchased two big vases and she just rung my order up and took my money and gave me my change and just looked at me crazy and i politely ask her was she gonna bag my purchases and she stated in a rudely tone we dont have any bags and she said i will just put them in these little bags with a angry tone then i asked her could she double my bags and she looked like i was aggrevating her and she almost broke one of my vases trying to bag it. She should have said unfortunately at this time we dont have any big bags but i could package them in little bags if thats ok with u and its sad that a big company as Ross doesnt have the proper wrapping paper or proper big size bags for customers who spend their hard earning money at you guys establishments and to be told you have to to your merchandise out the store like we are thieves or animals this is inconvenient and embarrassing and we cant even push the buggies out side to our car when purchases big items burlington has wrapping paper and proper size bags and customer service is much better there so i guess me and all of my family members and co workers will have to stop shopping at ross. And go there because its embarassing and inconvenient and i will be making reviews and sharing my experience on social media

I was shopping with my mother at Ross at Michigan city Indiana it was almost time to close and the manager her name is Tina with a very unprofessional attitude tol me that she is going to close in 3 min and she said that I have to get out, I understand that they have to close but that way she approache to me and the way she talk to me she was very rude became for the "manager" make even worst.very unprofessional it is a shame that a manager store act like that.

My husband and I was just shopping at the Prattville Alabama location. An employee named Erica walked passed our aisle and as rude as she could said "Could you NOT open the merchandise!" Her attitude and tone was so uncalled for. We were looking at a clearance item. It was a small box with with 3 small wooden squares to hang on the wall. The box had already been opened and was slightly damaged. We just wanted to see if the color of the wood, would match our furniture, and of course, make sure the already opened merchandise wasn't missing or damaged. As someone who also works in customer service, I know you should never speak to people like that. She was very accusing and absolutely RUDE! I work in Montgomery so I may just give them my business from now on. I live closer to Prattville but I cant tolerate someone like that. It took all I could not to get rude back.

I'm visiting from the uk where customer service is excellent. Today I was attended to by Rose. There was no eye contact and when I bid her hello she ignored me and then I stated I was over 55 and was I ok for the discount. Again she ignored me. I said hello to which her response was I hear you? I asked her then why she didn't acknowledge me and again ignored. As she slapped my change in my hand she thanked me . How rude are your staff?

While shopping at Ross from market place Conroe plaza, looking for a swimming suit for an event later that day, I decided to try a swimming suit on, there was no one at the entrance of the fitting room to get me a number, I waited and no one showed so I went and enter and try the swimming suit, since I decided to purchase it, walked out with it, and got stopped by the rudest person, that asked me to hang the item and I told her I was taking it with me and she answer by saying she didn't ask that, she was asking to hang it and asked for my number which I responded I didn't had because there was no one at the entrance before going in, after repeatedly saying I was purchasing the item and this lady not letting me go thru, I had to give in to hang the item to be check so I could purchase it. I asked to speak with a manager to which she followed to say she was the manager, and I asked for her name which was ignored to answer, at time of check out I asked the register for her name.
If Gloria is truly your manager at the floor she needs to be retained in customer service, and what kind of leadership is she giving by miss treating the customers?
If the item wasn't urgent for an event later that day I would of drop it and left the store, so she could take her time to inspect the item and made sure I wasn't in fact stilling. Because that's exactly how I felt, accuse of trying to steal an item.
If you have a strong policy, please make sure that 1) you have a person at ALL times at the fitting room entrance and 2) a SIGN that specifically states one is not allowed to enter with out an inspection of the item an number and that you will be asked to stop on your way out to inspect the item once again. For the customers to be aware, of thos policy, and not feel you are been pointed by the way you look.

Yesterday, my partner and I were shopping at the Ross store on Market street in San Francisco around 8:30 pm. My partner was on third floor and I was on the second floor carrying a shopping cart from Ross. I was going to use the escalator to go up the third floor, then I tried putting the cart on the escalator, but it was a bit unstable because it was not fitting well on the escalator stairs; and it was hard to move easily.
A staff member, who was also going up after me told me that she would put it on the escalator and I can just go ahead. She also wasn't able to put the cart on the escalator stairs after me and she ended up putting a few stairs down; there was a distance between me and the basket.
I tried to reach the basket, but I couldn't because of the distance between the basket and the stair that I was standing on. I fell down on the escalator stairs with rounds falling, sliding down and being carried up on the escalator.
As a result, my knee got injured by this incident, as well as my right leg and right hand and the right side of back. Finally, the same staff lady took me off the escalator, then she helped me sat on the floor. I was suffering from pain in my right side of the body, and my knee was bleeding.
Other Ross Staff workers didn't involved themselves in the scene, and they were even preventing my partner to help me because they were worried that any subsequent help or even just giving me some water to not get in any sort of trouble.
At the same time, another shopper was witnessing the whole incident. He wanted to take pictures, but the staff members prevented him to do, so he gave me his contact number to potentially help me if I need a witness.
Afterward, as the staffs recognized that the incident is so serious, they confirmed with me that I need urgent care they called 911. A staff member, gave my partner a paper to explain the incident although he didn't witness the scene because he was on third floor, then Staff worker said someone from Ross will call me to assist me with my post incident needs, but I haven't received a phone call from Ross yet. After a few minutes, Emergency medical technicians came to the store, and checked in my vital signals, and my knee and body. I was in unbearable pain and they transferred me to an ambulance and then to a local hospital. A physician came to the emergency room she checked my knee, back and my hand, then she gave me some medicines to relief the pain, and recommended me to follow up with my primary doctor if I have to get some treatments.

On June 13th 2019 around 3pm, at Ross Dress for Less at Landing in Renton, WA I tried on some clothes (dressing room lady counted 8), came out intending to buy 3 items, the woman now counted 7. I had no bag with me, no intentions of stealing, yet they (two workers now) didn't believe me that I'd done something wrong. I went back to my dressing room to double check, it was empty. I said they probably miscounted to begin with, span around to show I had nothing from the store on me and no bag, and went to the register. Spent a few minuted picking up another item (a basket). When I got to the register, the manager George came to me and asked me to leave the store right now. I asked why and he refused to give me a reason, instead threatening to call 911 for me if I didn't leave. I tried to get the reason out of him for another minute, not wanting to leave because I wanted to buy the items I was holding. He kept repeating that I had to leave the store. I got too annoyed and left then, taking my business and money elsewhere. Very unhappy with George and the women working the dressing room. It made me angry, ruined my day and my mood, and was a waste of my time. Not surr what is to be done from here but would like to at least get a response.
My email is [protected]@gmail.com.

Thank you.
[removed]

Please see the attached photo receipt. Yesterday (061119) I purchased a dress (see #1 & #3 on the receipt) . Today (061219) I brought the dress back to do an even exchange (SAME dress just a different size...see #2 on the receipt). I was then told by the Manager I owed $1.38. I asked why and was told when I purchased the dress it was on "Tuesday Club - 10% day" and when I exchange it that 10% NO LONGER APPLIES (see #4 on the receipt).

I understand that this is a small amount, but it's the principle. Whenever, I have EVER exchanged an item, within that Store's allotted time, it was an even exchange, even if I BOUGHT IT ON SALE...

I asked the Manager if the cashier has to ask for ID for your age, she stated no. So I asked, how do you know the age of the person. She stated SOMETIMES the cashier will just give you a discount "if you AT LEAST look over 20." This can be discriminatory...

I do not shop in your Store enough to know about the Tuesday 10%. I do think the customer should be told and asked for ID; how do you REALLY know a customer's age?

I do not think your process of making a customer pay for an EVEN exchange is fair. It should not matter if I purchased it on sale or not. My exchange should be honored with the price I initially paid.

There is nothing on the receipt that states if you bring back something purchased on "Tuesday Club 10%" for an EVEN exchange, you will be charged the 10% that was applied just the day before. I also did not see anything in the Store stated such.

I hope that you look into this complaint, and

Thanking you well in advance

Damita Bradford
1118 Windemere Ct
Ft Washington, MD 20744

[protected]@gmail.com

[protected]

I was shopping and making some returns on 6/9/19 South East Fresno Ross. when I arrive to the register to make my returns and purchases the manager on duty came and was just standing near by starring as we proceeded with the transaction making it feel very uncomfortable as if we were steeling. She didnt greet or smile she was just starring with a mean look. I felt harrassed and discriminated. I had my recipe for my returns except for one which I used my ID. I should be able to do my shopping with out being harrassed in such a way. Stores cameras should be reviced to insure your employees are not harrassing customers in any way.

On the 3 of June i bought a watch back that i bought 4 days earlier. This was after living through the pathetic service rendered. Women walking around not doing much, one at counter talking to friend . No manager or service agent in sight I didn't have my receipt didn't think i'd need it days later. my mistake for not knowing what garbage you sell. YOU ARE WORSE THAN K-Mart. And I will make sure everyone knows it from now on. Your customer service can win awards for being bad. Too bad there's no less than one star. In fact i had a dollar store watch that lasted two weeks. Do Key West a favour and leave so maybe a real value store can open.