Safelite AutoGlass
Reviews and Complaints

My car was serviced on March 30th. I was told that my windshield could not be calibrated because they had an issue replacing the windshield. I was told it was not seated properly and it was an error on their part. I was told that another windshield would need to be installed and I would be called when one was available.

To date I have not been called. I called customer service on April 7 and the person with whom I spoke with said she would send a priority message because no one was answering the phone.

Safelite has already been paid yet I can't get anyone to call me to let me know what is being done to get my cars safety features and bluetooth back online.

I depend heavily on my bluetooth, backup cameras and all the other features that are currently not reliable.

Robin Bell

On March the 30 safelight sent they're technician by the name if keegan out to replace my windshield upon completion he informed me that he broke my wiper transmission and that he just ordered a new one and would be put to replace it now in the mean time he tells me my car is safe to drive . Wrong no it's not its now april 6 and he was scheduled to come out today to fix the damage he done and he didn't he called me and said the part didn't get ordered til april 4 now I've had to pay almost 300 dollars for hitching rides to my job and to my other appointments and they act like ohh well sorry we can't help that

Safelite came to my place of business to repair a chip in my windshield. The Technician did a horrible job. The dimple is still in the windshield and the filler was smeared on the windshield. When it is raining at night the streak of the filler shows up on my windshield. Very distracting.

On 4/6/22 the same tech came out and said the chipped area would have to be drilled out and replaced and the area would be even bigger.

Safelight customer no service said it was my windshield's fault as all glass is different and they don't guarantee their work. My explanation was it was not done properly and then they sent out the same tech. I specifically ask for different tech. Customer no service wanted to send out another tech to decide if he can put more filler in the dimple. The first tech was adamant you could not do this. Wow, did I ever make a mistake by using them - learned my lesson.

I ask Safelite to replace my windshield as the job was not done properly Of course, they want more $$$. Bad job and they want more $$$ - not happening.

3 times now I have been in. Had windshield replaced and started leaking. Took it back 2 More times and now my floor is soaked and back up lights stay on because water is getting on parts by shifter Have pictures. Will be putting a hose on it today and taking video of it all again.

Installed 12/24/[protected]

Took to them 01/8/[protected]

And back again 2/8/[protected]

Dates and order numbers

And have reciepts

My windshield on my car needed to get fixed, I scheduled an appointment through my insurance company. Once the windshield was repaired the technician informed me I needed windshield wipers. He informed me he would replace my 2021 BMW X4 wipers with the same ones. The next day it rained but the wipers did not clear my window at all, the technician had to come back out and replace them. I went to have my vehicle serviced and the technician at BMW informed me I have 2 different size wipers and the blades are faulty. I paid to have them replaced, but I wouldnt have to if your company's technician completed his job correctly.

3/23/22

work order number [protected]

name Matthew Wentling

car 2009 Red Chevy Cobalt

Phone number that placed order [protected]

Please contact [protected] for an update

This is the third time we have had issues with Safelite. We have been called twice because the windshield they had ordered for my 2009 cobalt was "broken in the warehouse" so they had to delay replacement two weeks. Today comes around and we receive a call from the tech who says he needs to delay our appointment due to another customer needing their windshield replaced who doesn't have an awning. Well we had to then inform him that we live in an apartment complex, we do not have covered parking. So instead of being on time he shows up late and its about to rain. He then try's to upcharge us 200 dollars for removing the windshield and the cost of the broken windshields that were broken before we even got them. We already paid the 400 dollars for the windshield and service and last time they cancelled my appointment they offered to take 100 dollars off my order. So what do I owe more money for a windshield I never received? The tech then told us that he would come back later today when its not raining. well its not raining and instead of receiving a call from him we receive a message that our appointment has been moved to the 29th. This is ridiculous, I work in a hospital, 60 hours a week and do not have time to come into the shop (which is booked on appointments anyways) to get my windshield replaced.

Be careful when using them. I asked for a quote using my car insurance. Come to find out that I ended up paying more than if I would have marked pay out of pocket. I tried talking to a representative and she said it was the same cost for parts and labor regardless of using insurance or not, but you only pay the deductible. Okay, my deductible is $500. Seems legit. Until curiosity got the better of me and I got a quote for out of pocket at it was $374.22. I'm no math expert, but out-of-pocket is much less than the deductible. I would almost go as far to say that's insurance fraud on Safelite's end. The representative I spoke to just gave me the run-around and additional numbers I could call to get it resolved. It was not resolved. Here I am paying the $500 over the $374.22. I should have just gone through the dealership for the $500 for the better quality of work and a better warranty. What a scam. Oh wait, there was probably hundreds of dollars of hidden fees that was not included in the quote!

Had a rear hatch window on a 2015 Ford Edge replaced. After it was fixed by safelite my wife and I noticed that there was rattling in the hatch. 2 or 3 days later the rear hatch wouldn't open no matter how we tried.

Scheduled a warranty appointment with the location that had "fixed" the window, they looked at the rear hatch and said they couldn't fix it and to take it to the local Ford dealer in town.

It was 3 weeks before we could get an appointment at the Ford dealership. They looked at it and they couldn't get it to open. They want to tear apart the rear hatch interior panel to get to the latch to open it. Then they can replace the latch and get all the glass out of the inside of the hatch that has jammed the latch and replace the interior panel. The estimate was just under $1200 to fix it.

We took the estimate to the safelite at 1795 E. 20th St Farmington, NM and gave it to Brittney Hutchison. Nothing has been done, she says she is talking with her regional supervisor to figure out what to do. I have to go up there after work to find anything out as she won't call us. I have her business card with her local shop phone number but she won't answer the phone (called several times over 2 days, no answer whatsoever). Called the national toll free number to complain and can not talk to anyone about this problem, sketchy way to do business all around.

Appointment 11am 3-15-22. My husband was so happy to have this finally taken care of! But, when he returned home, he showed me the torn headliner, dents in the hood, and dirt and grease all over his vehicle. He just paid to have all of this done, and the van was handed down from his deceased father.

Your rating system options tell me you've sucked before. I should kick myself in the [censored] for not investigating first. We spent very hard-earned dollars on your piddly-[censored] service. I would never recommend your service to my worst enemy, let alone a friend. Very, very, very disappointed. Also, you should take your commercials off the TV. They are a disgrace.

I had my glass replaced and after the third time they got a windshield that wasn’t broken or cracked. They acted funny when I finally signed off but now I see why. They put sticky on my mirror piece to stick it to the glass since they broke it and it doesn’t snap into place now

On 02/22/22 the rear middle glass window of my truck, Toyota 2020 was broken. On 02/24/22 I was near the Safelite Auto Glass store I went there and received a quote of $1,074.98 and that same night I received a message setting the window to be replaced on 02/25/22. Upon these facts my wife, decided to help, she contacted the insurance, and they informed her that, the repair would be $ 226.76. On 02/25/22 our insurance called the store to find out why this huge difference, the answer was that the entire window should be replaced, and also I had not mentioned the use of insurance, but the following day 02/28 /22 the window would be replaced. We got a phone call from Safelite canceling because there was no rear middle glass window at this moment.

I went to the store to find out what was going on, and the person who had already given me the quote on 02/22/22 asked me to wait because she would ask the technician, to make sure it was the complete window needed to be replaced or not. I was informed by her that, only the rear middle glass window should be replaced and I have to wait. Today, 3/7/22, no one answers the phone in the store and I still have a broken window. The lack of communication with them is terrible.

damage was done on 02/25/2022, I had to large chips in my windshield I scheduled an appointment for 2/28/2022 no show thats great sat around all afternoon for a no show. Rescheduled for 03/02/2022, put in the schedule second appointment 3 chips, tech shows claims that I only stated 1 chip repair. I did in fact schedule for one chip repair on the 1st appointment tech shows up claims he can't do the repair due to seeing smaller surface chips- I stated are you kidding me monday you wasted my afternoon today you waste my morning. I've always used safelite to repair my windshield NEVER was I told that the job couldn't be done. Tech was an [censored] - had to call his supervisor and say oh its not on the work order to do three repairs, and I can't do the repair due to surface chips. again NEVER HAVE I BEEN TOLD THAT SURFACE CHIPS REQUIRED A NEW WINDSHIELD. Windsheild repair 3/2/22 without a new windsheild to be put in. Safe lite again I will never refer folks that I know to use I will in fact send them to the gentleman that did the job.

Took vehicle to safelite to have windshield replaced. They damage front passenger seat and are avoiding solving problem. 2013 subaru outback,

Date of damage of passenger seat :

01-28-2022

Invoice # [protected]

Location: 4420 technology dr

Fremont, ca 94538

[protected]

Can reach customer at

[protected]

Tech came to repair my windshield chip, the machine broke and could not do the repair, told him that my concern that the windshield would crack. He assured me that it would not crack. Next day the window cracked. Called and they told me that he should not tell me that. Safelite offered me a discount. Not fair in my opinion. Dominick

Tech / Thomas

1/24/2022

On 01/11/2022, very disappointed.

1. Very much glass distortion
2. Ordered glass with antenna but got non-antenna glass
3. Technician:
a. Made a dent on back door (liftgate)
b. Left a lot of glass pieces in my car
c. Screwed up the liftgate actuator so it can not be completely closed

My name is William Vinzant. I had an appointment scheduled for today. They never came OR CALLED TO TELL ME.
SOMEONE CANCELED THE ORDER. SHOULDN'T SOMEONE HAVE CALLED ME?
We were supposed to leave on a trip tomorrow. now we have to find someone else. Its a shame because you have done 2 other windshields and did great.
I expected a lot more than that.
[protected]

Went to Colorado Springs location on aeroplaza was quoted $400 for a window replacement. Granted I was 10min late for an all day appointment. She didn't want to take my car and tried to reschedule me for next Saturday. My issue is if it was an insurance claim they were going to take it in the same day. When they found out I didn't have coverage I had to wait 4 days for this appointment. They really didn't want my money today. Junkyard has my window for $25 thanks for the inconvenience during winter. You'll never have my business again for anything.