Sam's Club
Reviews and Complaints

Hi,

I have purchased the 2 pack containers Caesars salad kits lately and the very last ones had a abundance of pink blemished leaves and core. I barely ate any salad for lunch due to the removal of the blemished pieces.

Thank you in advance.

Evelyn Ruiz
[protected] - Cell
[protected] - Home

I know this needs to go to At & t but they have been ignoring me for over a week. I got a phone at sams club and everything the sales rep told me was a lie! This should not be allowed to happen at Sams club! I need to return this phone and cancel the plan but no one is helping me from At & t!
I just got the membership with sams club about a month ago but I will cancel it if nothing gets done about this!

my email address is ghazal.[protected]@gmail.com
phone # [protected]

Blackbeard's Restaurants -- Paula Bonillas #101 59170 [protected]
July 3, 2021
Sam's Club website makes it appear you can add people from your company, but after going through the process, adding my manager's name (Brandon Marshel), etc., my credit card was charged $11.18 for what? I don't know. And Brandon wasn't added! (Order #[protected].)
Prior to going online, I had attempted to call Sam's. I called 5 times and never got a live person. In fact, the calls were dropped. Then after the online fiasco, I went to the Chat option on their website and, after explaining the problem, I was told they couldn't help me. I was then given a number to call, which I tried 6 times! The agents actually hang up on their customers! After trying Chat once again, I was given the same nonsense, and was told I could just "come in" to resolve this -- or try calling the number to reach Membership "CARE" Representatives (laughable). ... I decided to take a break. It's a holiday weekend and now I have shot an entire morning simply trying to add a manager to our membership. It shouldn't be this hard.

On 6/28 at 12:10 P.M. I was checked out by a clerk, I refuse to do self checkout because I am not an employee of you store or any other. I spent a total of $195.71. When going out the door the girl scanning said my mushrooms weren't scanned in and she wanted me to go to a register and pay for them. Remember an employee scanned my things. I told her I wasn't going back and she could take them. She handed me back the register receipt and I saw that indeed the mushrooms had been scanned. She said the price was not the right one. This has nothing to do with me, it was scanned and that's what it came up as. The price she had was 40 cents more than what I paid. She said I must have some other mushrooms in my cart, which I told her I did not. She proceeded to go through my cart. With a line gathering behind me. I was embarrassed. She finally gave me back the receipt and said I could go. Don't think this is a good way to treat customers. It will be a while before I go back. This Sams Club is located in Dickson City, Pa. My e mail is [protected]@gmail

I called the number on the back of my Sams Club Credit Card to ask about a charge that i had not made. They ask me over and over to repeat a whole lot of personal information. They never did get me to Customer Service in reference to what I was calling about. They then wanted to charge a lot of fees for a Walmart gift card which I kept declining but none the less they then tried to give me a Confirmation Number! Being such a good member of sams club, I found this to be like sheer Fraud! I never got the help I needed until I went on line to Contact sams customer Service. I fear that they will try to put a lot of unauthorized charges on my account. This experience was Very Disturbing to say the least. Very Truly, Sharon A. Goodbub Tel. [protected]

I have been a member for close to 30 years and have always loved shopping in-store and on-line. However, I take issue with a place of business becoming involved in political and social modern trends. Many Christians (followers of Jesus" as we have condescendingly been called) take offence at your recent efforts to make Sam's Club politically and socially acceptable to the secular or agenda-driven segment of society. I don't expect to be greeted by articles on employees and their personal issues when all I want to do is purchase tuna. I had already recognized the futility of taking on Walmart, but I had hoped Sam's Club had more respect for the Judeo-Christian ethic. I am seriously considering dropping my membership at renewal-time, but I wonder if it will matter to anyone but me.

I order delivery once or twice a month. Today my order arrived with banged up items due to the lack of packing pillows. They did not put any in. They also packed food with deodorant and Nair hair remover, which one of the hair removers opened and leaked. I have tried calling the store, but they dont seem to answer calls. Probably the end of my Sams days...

During Covid we switched from Costco to Sams Club because you catered to the Seniors better, and have been with you since. But something very upsetting happen to us on 06/16/2021 at about 11:06 am. We just left the self check-out and was walking out when a worker was looking down at her phone and almost ran into us. We stopped fast and the lady behind us ran into us and ran up on my husbands heal. (hurt!) My husband was upset and said to the worker that it was her fault and she needed to put the phone down. The worker pushed my husband and told him to get the F... away from her. We then left the store very upset. I do believe that the worker should be fired! Can't tell you her name, she was a little heavy. This all happened at the Palmdale store. We normally go on early senior days and the people are so nice. Just want you to know what kind of workers you have on staff.

I was scheduled for an interview with the pharmacy at Sam's in Lubbock tx for 6/23/2021 at 11am I arrived at 1045 and was told to go to the service desk where I could get more help I followed up with them and was told to wait in the breakroom had waited for an hour so I call to see what was going on and to inform then I had to take my son to a doctors appt at 1230 and was told he interview is cancelled then they hung up on me. as i went to my car to call to speak with Cassidy who has set the interview up i got transferred to the pharmacist who then said its canceled its a no go as i asked why i was there waiting he then said I'm not going to argue with you and hung up.. that's so rude and unprofessional had it not been for me waiting so long i wouldn't of missed my sons appointment

I have contacted customer service several times and still have not received the item I paid for on 5/27/21.The problem is the NSD shipper, I have multiple case numbers: [protected] is the most current one and there are several with the same representative who is called Thurman. I started out with Ref No.[protected], then with Thurman after that with emails and still have not received what I purchased and or my refund. I have been super patient but this is the last straw and I want a refund and my membership cancelled. Today is 6/23/21, give me multiple breaks! This has been a ridiculous experience and the worst experience with customer service I have ever had!

Today I went into Sam's Club to pay a bill which is due next month. Walked through the front entrance. Upon leaving I was walking the same way out. Your gatekeeper said loudly "YOU HAVE TO GO TO THE EXIT". I am disabled and cannot walk that far and I am parked in a disabled parking spot very close to the entrance. I have talked to 2 managers about this situation and they gave me the ok. I tried to explain this to him but he was not listening. He was so rude and kept shouting at me. I got news for you, Nobody talks to me this way. Nobody. I called and talked to Mary. She said she was the manager and not helpful at all. Is this how you treat disabled seniors? I have COPD. I have been a good customer well over 35 years. way back when I owned business's and you first opened in Earth City. So I go back a long way. Lately I use curb side and have since the outbrake of covid so I haven't had had to come in. I want to know what your plans are to and how you are going to handle this situation. Iam not sure why you have someone so rude with no sense of customer service with customers entering your store. I was not impressed with Mary. She should have showed more compassion, of which she did not. Gaye Ennion [protected] email : gaye. [protected]@gmail.com. Looking to hearing from you asap. Mary would not reveal his name to me.

I walked into the Catonville, Maryland Sam's club at 0924 am and was greeted by the door attendant with Sir, you can only stay in here untill 1030 am . I asked "Why"? She answered, sir you have an old card. Well, why is my card old ? The attendant continued with go to the desk and the girl at the desk will talk to you. Well, I did go to that desk to ask what was wrong with my card and all I got in a hard and ruff voice was " You Have An Old Card". My Question was again. Why is my card old and if it needed replacing, why wasn't I notified. Need less to say, The conversation went downhill from there. You know that the person you place in customer service is the face of your company. Knowledge of the business he/she is representing, being a good communicator, dressing well, and good on the keyboard. Well, that person was none of these things. She and the door attendant seen to have gotten up on the wrong side of bed. I will not tolerate anyone attempting to talk down to me and that was what I was feeling. My wife will be resigning from your company today. Thomas E Lessane

Purchased (6/3/2021) a tv online that advertised a free 4 year warranty. If I would have shipped the item I would not have had any issues on their site, but instead I chose to pickup the item in store. By choosing in store pickup I then got a message that stated the warranty was removed from my cart and I would have to visit member services to get it added. I visited the W. Colonial and E. Colonial stores in Orlando to try and get member services to add it to my order. In both cases they were not able to add it and stated I would either have to call Samsung or Squaretrade who supplied the warranty. The Sams website clearly states this is a Squaretrade warranty and Samsung confirmed they only provide the 1 year manufactures warranty. I then reached out to Squaretade who looked up my order and said it was only for the TV and there was not a warranty associated with it. This made sense to me since the warranty was removed from the cart and therefore there was no record of it. So back to Sams Club I went and again they said they could not add it to the order. I would have to bring the tv back for a refund and then do the purchase in store again?!?! Talk about a headache that could easily be avoided if their website would have just left the warranty in the cart in the first place, but instead I have been forced to spend several hours on the phone with member services, drive to multiple stores and after all that I still don't have the warranty that is advertised on their site. I just want the warranty that was advertised on their site and feel that the hoops they are making me jump through are unnecessary. I have purchased several extended warranties over the years through BJ's, Costco and Best Buy, none of which resulted in the issues I am having through Sams. Word of advice if you purchase an item with a warranty at Sams's make sure it stays in your cart and if removed with a message to visit member services be prepared to get the run around and end up where you started with no warranty, unless of course you don't mind hauling the tv back in the store. Make it right Sam's or lose this customer forever.

This is not a complaint about a specific store or employee, but rather the fact that i, a person who is hard of hearing and especially has problems understanding people over the phone, had no option but to call to cancel my membership (well, I could've gone in store, but the cost of gas that it would take to get me to the nearest sam's club is more than what the membership cost in the first place). From an accessibility standpoint, this is absurd, especially given that I was able to start my membership completely online.