Sam's Club
Reviews and Complaints

I recently purchased a 3 day park hopper tickets total of 5 for my family. we purchased way in advance to avoid rush. We received the tickets than we entered the barcode on to Disney app. three weeks before we were scheduled to go to Disneyland we had to change our original plans and cancel the 3 day park hopper tickets. We placed a cancellation on the 3 day park hopper tickets. we were told that we would receive a full refund for non used tickets. the refund amount was set for $1777.50. And they promised me that it would be sent back to me within 10 business days. Out of abundance of faith in sams club we purchased a set of 5 - 2 day park hopper tickets totaling $1422.50. We never received our promised full refund and now we lost $1777.50. This is not fair i have attempted to resolve this issue directly with Sams Club Travel. with no satisfaction or any help-

we need help please help me get my money back -

I purchased a pair of eyeglasses and lens for my reading glasses. To the tune of $390.00. Never have I ever purchased such poor quality of lenses.
The lens have to be cleaned several times per day. Now I am 86 years old and I have never had such poor quality of glasses. I have purchased glasses from Sams in Colorado - Costco - Lens Crafters etc. No Problems...
What kind of glass do you use? Now - to make matters worse - I talked my Daughter and Son-in law to purchase their glasses after I purchased mine. My Son - in Law can hardly see with his expensive purchase and the same problem constant cleaning pf the lenses. The same for my Daughter - constant cleaning of the lenses! John and Debi Wallace. Not to happy with Sams Club Optical.

I've been a member for 37 years total 15 yr business member, briefly I visit the store 5 times just to get Buffalo Wings and I was told by employees the product would be there, it's Labor day wk end and I could be doing something else with my time. And when I order on line you guy don't deliver when you say the products are suppose to arrive this is happening time after time not just once. Thanks John Martin 6648 Furth Dr Reynoldsburg, Ohio 43068

I have made 3 different appointments for a tire rotation in Santa Fe, NM. July 22, July 29, and August 31...today. I went in for both my appointments for July 22 and 29. I found out at the service desk that they did not have enough people to work tire & battery. Today, I went in for my appointment and there was a big sign on the desk saying tire & battery closed until further notice. No one had the courtesy to call and let me know about this. I have a 30 minute drive to Santa Fe each time I go. Is it the customer's job to call and make sure that there will be someone there who can rotate my tires on that day? I had an employee running the self checkout tell me to go to another place for my tires and service next time? What is going on? Manager was not there to speak to, Shannon Gallegos.
Now, what would you do if this were you? Go to Costco for a membership from now on?

Very disappointed in your failed service,

Please check that I was there today. Checkout was at 11:12 am. I was early for my tire rotation 10:45am.

Membership #101 42100 [protected]

Dorothy R. Snyder
26 Quedo Rd.
[protected]

I know at Costco they never allow emotional dogs in the baskets in their stores. Service dogs have to on walking on a leash and not in the basket. The sams in Fullerton on placentia bl allow people to put their dogs in the bottom part of the basket in the same place the next i would put my food. You know as well as I do that regardless of a towel or not it is not healthy. When the dog urinates in the basket I guarantee you it is not cleaned or nor do do they disinfectant it. Every single week that we go we see this. Tonight she had a puppy which you know is not completely potty trained. When I talked to a manager she told me there's no rules. I'm telling you this is a health issue. Please let me know what you can do about it. My email is [protected]@roadrunner.com. My name is Cindy Johnson number [protected]

I am very upset and wish to file an complaint. I made a transaction for sm club on 8/10 which went into a pending status but the funds did not post until 8/18 which made my account negative. I call the 1 800 which was no help. They blamed it on Sam's Club . I called Sam's Club and they stated that they have no control over posted transaction refer back to Chase. I call Chase and they refer me back to Sam's Club. I am till the point where I am not renewing my membership and closing my bank account. Noone is willing to.talk to one another just keep doing the blame game when I am the victim. My phone number is [protected].

I was terminated for simply making a statement in regards to an order being made. I and others have been targeted by management for simply pointing out holes where managers are failing to support us or the locals stores best interests. One lead is a career Resume Padre who has worked multiple management positions for a year at a time while accomplishing little at his current position within the Clubs ranks. This person views questionable material both in front of staff and members and has referred to other staff members using such terms as [censored] and [censored]. The management at this store have done little to correct or terminate the real problems and seem to target the whistle blowers, and those who are responsible for making this club successful.

I purchased a gazebo from Sams and they had backyard discovery deliver it the 1st week of June. Go Configure was paid by me to assemble it. I had my first appointment July 2nd and they didn't show up stating the crew leader was on vacation and his next in charge FORGOT to come by so I basically got put at the back of the line. My 2nd appointment was July 22.They didn't show up again stating THEIR CAR WOULDNT START. Unbelievable! That was the 2nd time I missed work without pay. I spoke to a district coordinator and he set up an appointment on Sunday 25th and they didn't show again because there were only 2 guys available on the crew {safety issue} I get it. Again I was put at the back of the line. Now i'm supposed to have the gazebo put up tomorrow and I bet they don't show again. I am truly hoping somebody from Sams management reads the reviews about Go configure because they are the EXACT same complaints I have.3 months i've had this item and its still not assembled and I truly hope you will consider dropping that company from further jobs. If they don't show tomorrow can you please let me know how to return item and get a refund. Thanks for your time. John Zabloudil Crown point Indiana. Purchased at Merrillville Indiana location. product #[protected]

I bought these Diapers a couple of weeks ago the same brand I always use the waist size is 38"-59" and they have changed the waist size will not fit me anymore they are maybe fit a 44/48 max I am a 49/50 and they don't fit. pkg says up to 59" no way would they fit that size at all I have 3-1/2 pkgs left out of 4 that came in the box what should I do with them throw them in the garbage or return them?

Hello,
I am writing to you today to explain a bad experience I had at the Naples Sam's Club on Thursday, July 29th while I was trying to pick up my online order at 7:20 PM.
I have been a member of Sam's club for over 25 years, and have always brought my business to the Naples location. I've applauded the changes the store has brought amidst the Pandemic, and I now exclusively use the online ordering and pick up for my items. I appreciate the fact I can practice social distancing and have the assistance from the Sam's Club staff with my purchases. So it was shocking to witness an employee of such a respected company to behave in such a manner.
-I checked in at 7:20 PM on the app and it took more than 15 minutes for the employee to bring my order.
- Once the Employee approached me our whole exchange was disappointing. The employee was ill-mannered and rude when I asked if there something wrong with my order.
- Once my order was loaded in my car I realized I was missing half of my order. As the employee had quickly left, I went to customer service to resolve the issue.
Upon walking into the customer service section they directed me to the Online pick up area. Where the same employee, Marta directed me to grab the rest of my order and load it into into my car myself. Frustrated I asked to speak to her supervisor and i told her she needed to finish loading my completed order into my car. Supervisor Luis excused her actions as "she was in training". I told Luis I would be filing a complaint and that I was leaving completely unsatisfied. I assumed that while an employee is in training, you would correct the employees action to ensure it does not happen again.
Upon returning to my car I saw that my whole order was in my car, but it was obvious that it was thrown into the back of my car. The cases of Gatorade's I bought were thrown around, and other merchandise was piled onto each other. Completely putting at risk the quality of all my purchases from Sam's Club.
I trust that this is not the way Sam's Club does business and that you will mention my concern to Naples Sam's Club employee Marta and Supervisor Luis about these incidents. I am open to discussing the matter further and hope that you will respond with a solution to prevent these incidents happening again.

Location: Naples FL, Sam's Club.
Employees: Marta, Luis

Thank you,
Juan Romero
[protected]
[protected]@aol.com
olvera.[protected]@yahoo.com

I had an eye exam and purchased two pairs of glasses. I purchased one pair for the computer and one for driving, both made me dizzy and blurred my vision.

I went back to the Optical Department and the person told me, "We have to go by the prescription, there's nothing we can do."

I would like a refund for both pairs of glasses.

C. Maier
[protected]@yahoo.com

This is the second complaint as I never received a response from the first and we are turning this over to the fraud unit against Sam's Club and the card company that the charges were made through. Someone took over $194 out of my account twice for something that I did not purchase on line or in the store, and per your people with samsclub.com and the store, there is not order from me or transaction, but it clearly shows on the bank information that it came from samsclub.com. The bank is giving us the run around on giving the refund back telling us to contact you and to give it time when it has been a week, long enough, in fact too long. You all keep telling us to get with the bank. Someone ...somewhere...better get this resolved fast as it is preventing me from paying my rent. It has already been turned over to the fraud department for the bank, Sam's Club will be added to the complaint if this is not resolved asap.

Rex Duffel
rex.[protected]@gmail.com

I ordered new mattresses for myself and my 2 sons on July 18, 2020. I regularly checked the app, the same one I use to shop in the brick and mortar Sam's club thinking there was a delay due to Covid. 1 zinus full mattress was delivered which was supposed to have a metal base with it at the end of August. I never received the full metal base, zinus queen mattress and Serta perfect mattress/ box spring combo. I started contacting Sam's club online in September 2020 I spoke to 17 different employees through email and phone calls some claiming to be management from corporate and back office all had the same accent, most didn't seem to understand english by answering me incorrectly or not at all, they could be very rude at times one guy who claimed to be a manager at corporate was so rude and started shouting at me telling me I did receive my order. I got fed up so I contacted my local Sam's clubs several times trying to find a corporate number they gave me the same number that I called for customer service, the managers at my local Sam's clubs also said that their stores and the online Sam's is 2 separate entities even though I used the app I used to shop online that I used for the shop and go app in the store. The app still shows my items are on the way, I received a portion of a refund after I requested a cancellation, but still have not received my other items or my entire refund. each time I contacted customer service I was told the person I spoke to would take care of the problem most I never heard from again and some didn't understand english very well so I got nowhere with them. I did get a refund for all other items but not my serta matress and box spring