Sam's Club
Reviews and Complaints

Sept.25th bought 2 packs of what I thought were cinnamon muffins, what I do is buy 2 and refrigerate and they last 2 weeks, I eat one a day for breakfast, I bit in to one and tasted bad to me because it was a pumpkin muffin with the label cinnamon label, which I understand mistakes happen really didn't like the way the lady made me feel at the service desk, first thing was we only give you a week to return bakery stuff, like I knew this, I didn, t next thing out of her accusing mouth you ate one? Lets see how would I know it was pumpkin if I didnt take a bite? Dont like the accusing look in her face or her accusing voice, I took a bite and threw the rest away because pumpkin makes me sick, she made me feel one inch tall, if it wasnt for the muffins I probably would not return... As much as my wife likes sams I dont like the way service lady was looking and talking down to me... Roger rardin

We purchase about 10-12 boxes of wine every month.
September purchase had one bad one, not found until opened in October. Trying to exchange, the Temple Store Manager told us in the most unprofessional way, that we cannot exchange the wine since it has bee purchased more than 24 hrs ago, and it is opened.
Ok team, how in the friggin world is one to know that the one box of wine is bad, unless it is opened? This is by far the dumbest policy ever, but it has certainly brought the tru character of Sams Club to life, and we are most certainly taking our business somewhere else!

We found a playset in stock at a local store. Went to purchase it, paid for it as well as the delivery of the playset (sky fort II) in August with estimated delivery before Labor Day. The est. delivery date came and went. I called go configure multiple times with no luck getting the play set. Went back to the local club for resolution. Apparently parts for the playset had been lost so were told it would be quicker to order online. Club refunded our money and helped out with the price difference between club and online. We ordered the sky fort online September 23 and at that time it said delivery by 9/28. Perfect! Unfortunately that did not happen. I have called multiple times to Allied (transport company), to samsclub online, chatted with sam club online and samsclub local. To the tune of about 16 hours in calls and chats. We still don't have the playset, nor do we have a delivery timeline. It is completely frustrating that the only people we can talk to are in the Philippines and they have no idea the time or what they are talking about. I had 5 different stories in one day from people in those "help" centers.. I would not recommend to anyone to order online from Sams as a result. Order number is [protected].

Got my glasses in qct 2020 the the hinge broke in this 2021brought them in and they had to replace them with a different frame. I picked on out and them. Waited 10 days they came in and did not seem right. They told me I just had to get use to them and give it 2 weeks. After 2 weeks I had to take the back in and then they looked a them and saw he progessive lenses were not set up correctly and then had to redo them again. They sent it back and I waited another 10 days. They got them back but the lenses were scratched and the factory much not have checked it before shipping. They then sent the back. It is day 8 and I still have not seen my glasses. Good job I have been without my glasses to drive for now 7 weeks.

Mike lukin [protected] [protected]@yes-tech.com

I paid $45 for membership renewal. I purchased 6 items for $40. Problem was leaving the store. 30 people waiting in line trying to exit! Associate scanning receipts and items in cart.
Are you serious? I had minimal inexpensive items, so did many other shoppers.
So I have to pay to shop their, then detained to inspect my cart for theft!
Terrible service

Yesterday, I had a low tire on my 2018 CRV and found an object in it. I drove to Sams and asked about buying 2 tires since I had about 10k left on mine, per the honda dealership last week. The guy told me that I shouldn't buy two and that the rotation was different on AWD and I needed to buy 4 tires. I believed him and bought 4, only to discover that isn't true, per the manufacturers recommendations. The tires are great but I feel I what I was told was a deceptive practice to take advantage of a senior in trouble. I spent $1000 when I only needed to spend a few hundred. I'm currently thinking about trading my CRV in and only buying 2 tires would have put me in a better position to do that, money wise. I would like some store credit or compensation for the deceptive practice and being taken advantage of in an emergency situation! Thank you for your consideration. Alan Kindall, 3104 N 29th St, Ozark MO 65721 Mobile: 417.880.5850 Plus member

Bought set of tires 2 months ago, my system says the air is low, so I put air in it and it lasts a while then the warning light comes back on. Sounds like a leak or something. I called Sams where I purchased the tires on West Florissant rd. in Ferguson, I was placed on hold for over 25 mins. I was then told they were short staffed, Really ? I was given an appointment for next Monday 7 days from now! I told the person on the other end, that I am almost 70 years old I cant continue to put air in my tires every 3-4 days, I could have kept the old tires. So even though I do not travel an awful lot, I must continue to check the tires so they don't go completely flat. I hear you are short staffed, but what about me? Not satisfied with customer service or the hold time.

I ordered new frames and lens on July 3, 2021 from the Oxford, AL optical. The frames I picked out on display were bent. I told Jayla clearly that I did not want the same frame that they had in the store, and she assured me that I would receive a new frame. When they arrived, it was the same bent frame that had been on display. They couldn't adjust the frame so that it sat properly, so I refused to accept them. They put my lens into a similar frame so that I could see, and said they would order a new frame like I originally ordered. I called after 2 weeks, and was told that they were trying to get the frame from another Sam's club. I continued to call weekly, and asked why they didn't just order it from the manufacturer instead of another store. The manager, Ayonna, said they felt they could get it quicker from another store. Later, she finally said they had found it at the Auburn, AL store and it was on the way. When they still hadn't received it a week later, I called the Auburn store and talked to the optical manager there. She said that she had taken it to be shipped the previous Friday. I asked her to give me the tracking information, and she said that was against store policy. That made no sense to me, since this was an item that I had paid for a month earlier! After waiting even longer, the Oxford manager told me that Auburn didn't have the frame in stock! So BOTH of these managers lied to me. I finally got the frames I ordered on September 18, 2 1/2 months after I originally ordered them. When I picked them up, these were also bent out of shape! The sales girl, Jayda, mumbled something about when she put my lens in, and just ignored the issue. She never checked the fit on my face or the alignment of my bifocals, or offered to make any adjustments to repair the frame. I spoke with a man with Sam's club member services who assured me I would get a full refund on these glasses. He submitted my complaint higher, who yet again submitted it to other "higher ups, " and now nobody will reply to me emails. I am being totally ignored by Sam's club representatives.

employees at the cooking dept. not working, imagine 3 person just doing
the brushing of few ribs and it's already 12:30AM, September 27, 2021 and no broiled cooked and only half rack of chicken in the oven?

Check out has long line, slow cashiers, going out it is clogged.
somebody need to visit this place.

Few months ago they visited this place, and all employees are working fast and gooping around, now it's back to laziness... why not do like Costco.

why not do a surprise mgt. visit instead of announce mgt. visit all the time!

I placed an order online that was over $200, everything came in multiple boxes (some boxes with one item in it). The one item that probably should of been wrapped in bubble wrap or in a box by itself was my 3 jars of alfredo sauce. It was in a very large box with my dishwasher detergent. When we opened the box the smell hit us, so it had been broken for a while and we saw the mess. One jar was completely smashed and the other two jars have cracks in them. The alfredo sauce was also all over the dishwasher detergent. I have attached pictures below so you can see the mess we open. There was NO bubble wrap or air package in this box.

Your survey about SAM is unethical. After answering all the question, we get kicked out and bye bye chances to get the reward.
1. False publicity. SAMs should be ashamed.

I send the above complain to the POC of the above company and this is what I got as an answer:

Delivery has failed to these recipients or groups:
[protected]@protonmail.ch ([protected]@protonmail.ch)
The recipient's mailbox is full and can't accept messages now. Please try resending your message later, or contact the recipient directly.

Husband and I bought what we thought was fresh muffins from the bakery department, they were covered in gnats crawling all around the inside of the sealed package

Ordered online pick up service and pulled up for worker to load my items. Got home and noticed by water was not in the trunk. Drove back to the store only for them to make me stand in line, tell them what happened and told to wait. After 15 minutes of waiting I ask the worker what's taking so long and they said the manager had to view the camera. Really? Paid $5.00 for 6 gallons of water, was the only car there for pick up and they think I would drive all the way back to the store because I wanted free water? Anyways after another 10-15 minutes nothing happens so I ask for the manager and she was so nonchalant about the entire thing telling me the girl who helped me went home already when she was clearly right there loading more cars :/ so it took me 45 minutes to an hour to finally get my water and no apologies from the worker who put the water in my car and who was clearly the same person who loaded my car the first time. When I asked the customer service agent who originally helped me if we are supposed to get out and watch the workers load our car to make sure everything is there, he says yes it's a good idea wth. So upset and disappointed. I will never use the pickup service again... Well at least not at this losing location!

I topped off my tank with gasoline (9/21/2021 4:29pm) and half way home my van started running rough. When I pushed the accelerator the drive was rough, delaying, shaking and I just barely arrived home going only 30 mph. I had to keep my hazard lights on. I barely made it up my driveway and it stalled just out side and I had to push the rest of the way into the garage. The van just had a tune up and was running great prior to this.

TC #[protected]
AID #A0000000041010

I love Sams and buy most of my food there. The meat department is good but I was told the meat is fresh. The chicken packages are always frozen when put out in the morning. I freeze the meat when I get home. I'm wondering if that is tainting the quality. I have noticed dinners I cook from freshly purchased are definitely better. I don't mind so much but I don't like that is coined as fresh.
Sams club Medford NY

It has been 5-6 weeks and I still do not have a tire. Had to set an appointment 6 days after the blown tire and was told by Customer service the tire was at the club to be installed. It wasn't. The tire manager ordered the tire or said he did. I was told it would be a week to 10 days, it has been weeks and I still do not have a tire. Nobody answers the phone so there is no way to follow up it requires an appointment to see them. Catch 22, nobody will answer and you have to call to get an appointment.

THIS IS PAST RIDICULOUS. WHY DON'T YOU REFUND THE MONEY I PAID FOR THE TIRES AND I WILL GET THEM ELSEWHERE!

i booked a hotel stay 8/19/21 for 2 rooms paid in full through Sams and when tried to check in hotel said they only had 1 room paid even though i had my paper work. Customer service was of no help trying to get the 2nd room and then at 6am found we had NO HOT Water. Many calls and no help. finally disputed charge through credit card company. Would never recommend Sams Travel to anyone.

I was in Sam's located in Birmingham, Ala. Lakeshore location. I saw in the fresh bakery cooler there was raw thawed chicken kabobs in with, and touching the fresh bakery cakes. These bakery cakes are just loosley packaged in there clear fresh bakery containers, raw chicken juice can easily splash and contaminate the cakes. When I brought this to Mr. Glenn Bradley your store manager, he said that" someone was supposed to pull that chicken this morning". The time was 12:30 pm at the time I told him about the raw chicken. He obviously never checked back to make sure the raw chicken had been removed from the fresh cake open cooler display. Then he had the audacity to tell me that he is allowed to display raw chicken next to fresh bakery cakes, but he just admitted that he told someone to remove the raw chicken this morning. I am a nurse with over 30 yrs. experience and I know cross contamination when I see it. Your manager doesn't care, and instead of being appreciative of a concerned customer informing him, he just blames the messenger, and just walked off. There was another female mgr. that witnessed this exchange. I have video and pictures of the raw thawed chicken in with the cakes and showed him and he could care less.

Hello, I'm a customer in Alexandria Louisiana, and the complaint I have, is the different hours of shopping for the levels of shopper, even though there's a governor issued indoor mask mandate . Sams door attendants lets customers not wearing mask in, but want let customers shop a hour early, because of the level membership . WOW... !