Sam's Club’s earns a 1.4-star rating from 989 reviews, showing that the majority of members are dissatisfied with shopping experience.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
The use of non employee run check out machines
In store at covington, la. Upon trying to check out i notice alarge number of customers in line with thoroughly full carts. There were five unmanned check outs and only 2 manned check outs, five others were not open. Each line was five deep. This is crappy customer service. Many people, mainly the elderly, which is what I am, are not tech savvy enough to...
Read full review of Sam's ClubPharmacy
I wrote the other day about a problem I was having with the pharmacy, they said they had no way of knowing if I was a plus member or not, I thought that was a lie, because both the wife and I showed our cards every time, they said they weren't on the same system, what? So all this time I have not been getting my plus discount for meds?. I'm confused, the...
Read full review of Sam's Clubmailing to wrong address
To Sam's Club, 1703 Phyllis St., Ste. 202, Bentonville, AR 72712:::We keep getting catalog's addressed to Krista Diez at 787 Blairville Rd, Youngstown, NY [protected]. Krista Diez has never lived at this address and I am getting tired of receiving these catalogs and wasting my time having to throw them out. I have a Sam's Club account at POB 384, Youngstown...
Read full review of Sam's ClubSquaretrade warranty plan
I purchased a vizio tv in May 2015 and the protection plan by Square trade which had a 4 year and extended 1 year for Sam's plus members. The brochure states they would send repairman to your home within 24 hours. Upon contacting Square trade they informed me they would reimburse me but I had to contact my own repairman. The problem there is I could only...
Read full review of Sam's Clubmembers mark tall kitchen trash bags 13 gal
I have used these trash bags for years. This last box I purchased was terrible. Every single bag has holes in it. The holes are about 12 inches down from the top of the bag. Looks like the holes were made during production. I can not fill any bag to full capacity because the bag will leak through the holes if I do!! I would like a new box or my money back!!...
I was charged multiple times for a membership.
I have the Sams Club credit card and the Sams club membership card in December 2019 they renewed my membership Card Plus card and charged my car $100.05 and I called to downgrade it to the regular membership and they advised me they would downgrade me & give me a refund and they did, however when I went to the Sams Club I was charged a second time my...
Read full review of Sam's Clubfired with only one verbal warning
My daughter was called into work today and fired and only had 1 verbal warning. This is ridiculous as she was in multiple areas then fell into the deli not by choice. The leadership is in serious question. I work at a company that has a performance improvement plan and it works. One verbal warning and being fired, sounds like an abuse of power to me.
Read full review of Sam's Clubinappropriate behavior and/or attitude
We have been member's for over 27 years but will not be renewing our membership this year. I felt it incumbent upon myself to advise your home office as to the 'why'. A couple of months ago my husband and I went to Sam's around 9 am, we had an appointment nearby and it was convenient. When I presented my card I was asked if I was a Plus member, I stated I...
Read full review of Sam's Clubmember's mark real. crumbled bacon 20 ounces
I regularly purchase and use Member's Mark Real Crumbled Bacon. My last two 20 ounce bags have been of less quality than usual. There is much more gristle throughout the bag than ever before. Is this something I should expect from here forward or a fluke. The production information on this bag is 07/18/2020 02:21 Lot 9295 64 Sincerely, Mike Johnson 193 Shady Brook Dr Bristol, TN [protected]
Read full review of Sam's Clublobster tails (twin pack)
Good Evening, My husband purchased a twin pact of lobster tails on last week Tuesday or Wednesday at the Milwaukee location. On this evening we placed the two tails in our Ninja indoor grill as we always do. After five minutes our Carbon Dioxide alarm went off and we thought that was strange, but we pressed restart and kept cooking. After the grill stopped...
Read full review of Sam's Clubunethical behavior
I visited store No. 8273 which I often shop here twice a week. I was shopping around for a computer and a printer. Looking for help in this store is like a needle in a haystack. I walked around to find some one to ask a question this I was asking about a price which I did'nt see one over the printer, and had a question about clothes also this lady was so...
Read full review of Sam's Clubnever received my refunds
I returned my items, they allowed me to get return labels, when I requested my refunds I was told I was high volume and would not receive my refunds!
A manager has refunded some of them, but is not refunding the remaining ones!
My point is if my account was "flagged" then I shouldn't have been able to get labels or mail my merchandise back! They have my stuff, I also have other return labels that they allowed me to return, if I send them in will I get my refunds? Of will they keep my refunds on them too?
jewelry
I purchased my wife a ring on 11/25/2018 also purchasing a two year warranty. The diamond fell out. I contacted the warranty company and they are stating they don't have any proof that the insurance was purchased. The receipt showing the warranty was purchased was sent to the warranty company with a promise we will be contacted within 48 hrs. It has been...
manager ashley marchetti
On 11/29th I was holding a flyer with an item #[protected] Monster Vision$199.88 thatI could buy in your store. Not being a member yet, I was obligated to be a member in order to buy that unit for the flyer price. Got to the cash register and the store could not honor the flyer price cause I bought ittoo early compared to the flyer to the flyer date, so that...
serta mattress and box springs
Sams club needs to use a different delivering service. Ordered mattress sams said it would be delivered by december 16th
Suppose to be delivered 12/19 9 - 2:30 no one showed (took off work!)
Finally got ahold of xpo was not put on truck did not have room! Could have called me!
12/26 suppose to be delivered 1030 - 230 no call no delivery
Next day tracked shows delivered (no delivery here) come to find out driver showed delivered but was not
After several hours on hold
Talked to sams club suppervisor - they show it will be delivered on 1/4/20
Will it be delivered!
Decided to cancell order
Not worth the $200 savings (lost time)
Aggravation, time on hold on phone,
Will never buy another sams mattress
We will see if I get my money back! She said 3 days to go back on card
Not good deal sams club
I used this guy contact i got from icq [protected], delivered fast enough
discrimination/ profiling customers by a greeter at the door
Today my parents and I went to Sam's club around 12:15 pm. My Mom went in first while I waited for my Dad to get a cart. When I walked in I saw the lady asking my Mom to show her membership card. At this time 3-4 people walking in the same time I did and none of us get ask to show prove of membership card. This is the second time this happened to my Mom...
Read full review of Sam's Clubunlawful termination
my name is Traci Waltermate, I work in the cafe and last night as I was going on break I was venting my frustrations to a fellow employee about the day shift never getting their job done before the night shift comes on and I told the other employee one day im just going to quit because of the lack of team work and manmagement not following through getting other people to do their job, another manger heard what I said and went and told another manager. I was then called into the office and was told I no longer worked for sam's because of what I said when I was venting my frustrations and I explained to the manager Mary I didn't say I was quiting, I was just venting and speaking my mind like other employee's have done and do all the time. Mary told me I quit my job and I was no longer employeed at Sam's and then had me escorted off the premisious before I could even get my personal stuff out of my locker. This is wrong, every one vents at this store and other employees had vented talking about quitting so why was I terminated for this over hearsay from people I wasnt even talking to? This is an unlawful termination. I will be speaking to a lawyer about this and looking into either getting my job back or my options as far as sueing the company for unlawful termination. I will also be looking into what charges I can press against Mary for her biased and unprofressional behavior as she needs to be let go from the company for violating laws she knew she could not act upon but did anyway. You can not go up to an employee and just tell them they quit because they dont like you and remove them from the store, this is illegal.
Hi Lloyd.
I'm sorry to hear about your termination. It's unfortunate and worse even within the holidays.
According to Sam's Club, your store number places you in the state of Florida. Unfortunately, Florida is considered an "at will to work state, " which gives an employer a lot more power to terminate anyone they wish. There are limits, but according to your recounting of what happened, it doesn't sound like you'd necessarily fall within that category.
A work union might be able to help but, whereas you didn't speak of one, I'm assuming you're not a part of one.
Take it as an opportunity to find a job you're more happy with. It's never a good thing to work at a place you hate.
Best of luck.
tires
I ordered tires online Nov. 9, 2019, tires was suppose to arrive in 3 to 4 days.I did not receive a E- Mail until 2 weeks later. Went and made an appointment to have tires installed. Appointment was for Dec. 9, 2019.When I got there for the installation appointment at first they could not find the tires, after about 30 min. they found 3 of the 4 tires. They...
Read full review of Sam's Clubrefund
I purchased a laptop online on Cyber Monday (December 2). I was sent an inferior product that was not worth 1/2 of what was ordered so it seemed to be a bait and switch situation. I sent it back the same day I received it (December 6). It is now December 18th, and I have still not received a refund. Of course they said they did not have the item I ordered. I have contacted them approximately 6 times to get the issue resolved and at this point I will have to let the credit card fight the battle as soon as they can. It's the holiday season and this is totally unacceptable. First to do the bait and switch and not have the item advertised and then to hold the money hostage. Of course because it was a Cyber Monday order the item can no longer be replaced because of of the Cyber Monday deals elsewhere are no longer available. I would never recommend anyone to ever make an online order. If we had sent this as a gift to someone we would have never known that they switched the item.
Tire installation service
I recently ordered on line some tires from Sams Club and they arrived with no issues however I made an appointment to have them installed for Monday the 16th of Decemeber at 11am. While I was told this would take an hour or so. We left the car at Sams overnight. My tires where not installed until today (12/17) at about 12noon. The person installing had...
Sam's Club Reviews 0
If you represent Sam's Club, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About Sam's Club
At Sam's Club, members can find a vast selection of products, including groceries, electronics, furniture, appliances, clothing, and more. The company offers both in-store and online shopping options, allowing members to shop from the comfort of their own homes or visit one of the many physical locations.
One of the key benefits of being a Sam's Club member is the savings that come with membership. Members can take advantage of exclusive discounts and deals on a wide range of products, as well as access to Sam's Club's private label brands, which offer high-quality products at a lower price point.
In addition to its retail offerings, Sam's Club also provides a range of services to its members, including pharmacy services, optical services, tire and battery services, and more. Members can also take advantage of Sam's Club's travel services, which offer discounts on hotels, rental cars, and vacation packages.
Overall, Sam's Club is a one-stop-shop for members looking for a wide range of products and services at a great value. With its extensive selection of products, exclusive discounts, and convenient shopping options, it's no wonder why millions of people choose to be Sam's Club members.
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary information and verifying your email address.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Sam's Club. Make it specific and clear, such as "Incorrect Billing at Sam's Club" or "Poor Customer Service at Sam's Club Checkout".
4. Detailing the experience: In the complaint description, provide a thorough account of your experience. Mention key areas such as product quality, customer service, pricing discrepancies, membership issues, or problems with in-store or online shopping. Include details of any transactions, such as dates, amounts, and item descriptions. Clearly describe the nature of the issue, including any inconveniences or problems it caused. If you attempted to resolve the issue with Sam's Club, outline the steps you took and the responses you received. Explain how this issue has personally affected you, whether it was a waste of time, financial loss, or frustration.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photos. Be cautious not to include sensitive personal information that could compromise your privacy or security.
6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you may have incurred due to the issue. In the 'Desired Outcome' field, clearly state what you expect from Sam's Club as a resolution, whether it be a refund, exchange, apology, or other corrective actions.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is factual and that your desired outcome is reasonable and clearly stated.
8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.
9. Post-Submission Actions: After submitting your complaint, check back regularly for any updates, responses, or requests for additional information from either ComplaintsBoard.com or Sam's Club. Engage with any follow-ups to ensure your complaint is addressed appropriately.
Overview of Sam's Club complaint handling
-
Sam's Club Contacts
-
Sam's Club phone numbers+1 (888) 746-7726+1 (888) 746-7726Click up if you have successfully reached Sam's Club by calling +1 (888) 746-7726 phone number 1 1 users reported that they have successfully reached Sam's Club by calling +1 (888) 746-7726 phone number Click down if you have unsuccessfully reached Sam's Club by calling +1 (888) 746-7726 phone number 0 0 users reported that they have UNsuccessfully reached Sam's Club by calling +1 (888) 746-7726 phone number100%Confidence scoreCustomer Service+1 (479) 273-4000+1 (479) 273-4000Click up if you have successfully reached Sam's Club by calling +1 (479) 273-4000 phone number 0 0 users reported that they have successfully reached Sam's Club by calling +1 (479) 273-4000 phone number Click down if you have unsuccessfully reached Sam's Club by calling +1 (479) 273-4000 phone number 0 0 users reported that they have UNsuccessfully reached Sam's Club by calling +1 (479) 273-4000 phone number+1 (479) 621-5537+1 (479) 621-5537Click up if you have successfully reached Sam's Club by calling +1 (479) 621-5537 phone number 2 2 users reported that they have successfully reached Sam's Club by calling +1 (479) 621-5537 phone number Click down if you have unsuccessfully reached Sam's Club by calling +1 (479) 621-5537 phone number 0 0 users reported that they have UNsuccessfully reached Sam's Club by calling +1 (479) 621-5537 phone number+1 (479) 277-8657+1 (479) 277-8657Click up if you have successfully reached Sam's Club by calling +1 (479) 277-8657 phone number 0 0 users reported that they have successfully reached Sam's Club by calling +1 (479) 277-8657 phone number Click down if you have unsuccessfully reached Sam's Club by calling +1 (479) 277-8657 phone number 0 0 users reported that they have UNsuccessfully reached Sam's Club by calling +1 (479) 277-8657 phone number+1 (479) 369-9989+1 (479) 369-9989Click up if you have successfully reached Sam's Club by calling +1 (479) 369-9989 phone number 0 0 users reported that they have successfully reached Sam's Club by calling +1 (479) 369-9989 phone number Click down if you have unsuccessfully reached Sam's Club by calling +1 (479) 369-9989 phone number 0 0 users reported that they have UNsuccessfully reached Sam's Club by calling +1 (479) 369-9989 phone numberLicensed Optician
-
Sam's Club emailssupport@samsclub.com100%Confidence score: 100%Supportkimberly.idom@samsclub.com93%Confidence score: 93%
-
Sam's Club addressPrivacy Office, MS #0160, 702 SW 8th Street, Bentonville, Maryland, 72716-0160, United States
-
Sam's Club social media
-
Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 19, 2024 - View all Sam's Club contacts
Most discussed complaints
rude and a disserviceRecent comments about Sam's Club company
Unclean frozen shrimp
Remi
2 reviews
Mansion Athletics / Mansion Grove House
9 reviews
Walgreens
1823 reviews
Tractor Supply
112 reviews
Hammacher Schlemmer
23 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.