Sam's Club
Reviews and Complaints

I usually purchase Black Label Hormel Bacon, which we love, love, love and now only Smithfield is offered, don't like. Also normally purchase Mrs. Freshley's Honey Buns and now you only have Duchess Brand, don't like. I understand that we are all looking for bargains and most of the time other products are fine, but definitely not on these two items. Please, please bring both of these products back.

I came in early as a customer and as a customer I went to one of the E.S. To sample a product and the security manager approached me (Mary Gill) at this time I am a customer, she said "you can't be at this cart" I replied " I'm not on the clock" given I do not work for Sam's club and she replied "You still can't be at her cart" at this point I felt like I was being harassed and I said once again "I'm not on the clock" and she said to me "well Marshall (district manager) is here and he doesn't want to see you eating off the cart, and I replied once again "I'm not on the clock" and she said "Are you getting argumentative?" And I replied no and told her she could talk to my manager if she needed to she is right in the back. And she replied "I will".

Today, Nov 22, 2017, I went to my store on Anderson Blvd in Fort Worth, TX to pickup about a dozen pre-ordered items. After signing in at the Customer Pickup kiosk, where I received a response that an associate would be with me in a moment, I had to wait 25 minutes before someone at the store asked me if I needed something. Then, when I received the order, it was incomplete. I had to go back to the store to receive the 2 items that had been left off (both were refrigerator items).
The manager and the associate who is responsible for the service were both apologetic. But there is a systemic problem. The associate said she was on lunch break when I arrived, explaining the delay. That is not right. She is entitled to a lunch break. Someone else should have been assigned to cover the service during her break. This suggests a lack of commitment to the service at best, and disorganization and incompetence at worst.
I generally like Sam's regular retail service. I do not believe I will use customer pickup again.
Kevin Short
214.906.2113
kevin.[protected]@sbcglobal.net

Store location Meridian, Ms

Angela manager
Quanita cos

These two individuals should not have these positions.
On 10-28-17 my son called. He asked where we were. At first i didn't understand his question. I then ask why he wasn't at work. He said "my sugar is HIGH and i thought my pump needed changing" then he says "Mrs Angela gave me 1 hour to get it straight " he was back with in that hour, but was still unable to work due to him still throwing up, because of his sugar being high. Which i did not agree with.

Now let me say as his mother. Someone should have called his emergency contact. My son should have never been sent home driving a car. He has type 1 diabetes. I will not go into what could have happened to my son.

On 11-18-17 he came home very upset on this night. He said "quanita/cos" came out and said he was prompt on a buggy as he was pushing a line of buggies. He ask "what do you mean" quanita answered "go ahead keep on we're looking for a f__cking reason to fire your f__ing a__"

I've worked a couple different jobs at my age. Not one of those jobs has ever allowed someone in authority to speak to anyone like that. Of course, i ask my son why didn't he speak to someone above her. He said it wouldn't help. The other few employees that was working with him, have told him numerous of times that Angela and quanita are being racist towards him. Only because they do not treat them in that manner.
I have never raised my child to be racist, because i do not agree with it.
However, as a parent of a child with type 1 diabetes's i draw the line.
They have wrote him up when he wasn't even there. When i ask why didn't he say anything he said "it wouldn't do any good"

You can contact me at:
[protected]@yahoo.com

I'm looking forward to your feedback

Thanks,
Emily Barrier

Sam's club
Meridian, MS

In October, 2017 order 175 turkeys for November 20, 2017 . On three (3) day in November returned to the meat counter at Sam's store 6332, to check on order each time I was advised that manager Jackie was the person to speak to I then ck to see when this manager would be working when arrived at meat counter a person name Larry try paging Jackie after waiting over 30 mins . Larry return and informed me that Jackie said that the 175 turkeys were in the cooler in the back. On Friday the 10 of November, returned to order 25 more turkeys . was informed that Jackie had to approved this (each time I was at the counter I left a card with info on it) . On Monday 13 November received voice from Larry that my order was canceled . Thanks to manager Mark after two days at where none of the manager would help me he did. now all that has to be done is to see why these managers lie to me

The last 2 boxes we have purchase have had many defective bags. they look like pillow cases that are sealed at both ends. This is very frustrating when you go to grab a bag and con not put anythi g in it. This has also become a costly exspensive cause i have to purchase the bags more frequently now. It has been in the last 2 boxes so may be there is something wrong g with the machines.

I am a 60 y.o. women, who loves to shop at Sam's Club, and I have been doing this for almost 20 years. I am now living in Yuma Arizona.
Yesterday, when I went to do my shopping I found out that the boxes to accommodate my merchandise at the cashier were not available any longer. This boxes were provided at the cashiers area, and this arrangement was done by me with the help of your cashiers. This facilitates to group my groceries, by veggies and fruits, also thing going directed under my AC at my car, because Yuma has 120o F. temperatures, and the boxes protects my car sets from melting in my 1/2hr driving home. And also, to unload my truck by boxes at home is much easier, that one thing by one. My life is still very busy to have more things to worry about it.
At the end the manager told me that the boxes are still available near to the exit, but then, I have to re-organize everything again when I place all my thing in the car. This is a total inconvenience for all your loyal costumers.

My wife and I showed up for our Plus Member sale, We waited in the phone line for about an hour to be told you must have an appointment. Then they said the earliest appointment would be Wednesday, Nov 15th But were out of Iphones so you can buy a Samsung if you would like. This is the worst customer service I have ever had before anywhere I have shopped. My wife and I spend Thousands a year with Sams Club and we are plus members and we both have Sams credit cards. Our membership is up in 27 days and if they do not plan on resolving this issue then we are done with Sams Club.

I bought a box of Slim Jims on 11-01-2017 #785237 for the amount of $17.48. They were out dated..the expiration on the box, was to used by October 4, 2017. I took the box back today, was refunded for the $17.48. Where the clerk at the Brownsville store on Alton Gloor, said to me that they were on sale. I said to her, they were not on sale and that I paid the full price. I said to here, so you put food products on sale after the expiration date? She said nothing. I went back to see if there was any Slim Jims on the shelf and there was not any on the shelf.
I had slight diarrhea...didn't kill me...but to say to me that they were on sale...and I told her there was no sign there otherwise I would have not bought them.

On regards to my experience at your store 8262 located on I35. I was trying to place an Item # [protected] which was on sale for 44.98 on my shopping cart but since I was carrying my 8month child it was very difficult and heavy to lift. A cashier by name Nyhm inform me that she coul hold the item so I can continue shopping, and not have a difficult time carrying it with me. I was very skeptical and I suggested for her to help me place it on my cart. She assured me that it would be on hold and no reason for me to worry. She was right in front of it, and no one would take it. It took me about 10minutes to grab the items that I need it to purchase. I came back and my item was nowhere to be found. I asked her what had happened to my item, she informed me that her supervisor Jenny had sold it to another costumer. I was very upset i asked to speak with the Manager. Manager by the name of Melissa came by and I explained the situation to her and the response was- "all I can say, is sorry there's nothing I can do". I was very upset since I really wanted that item and to know she didn't offer to search another store or order that item for me just made the experience one of the worse ones in my time from shopping at you're store. Please note that I will inform people that shop there, to never have them hold anything because they are rude and your item will not be there when you return.

Called this morning to change my billing address as I spend my summers in Show Low, AZ and am now back in Yuma, AZ for the winter. I do this every year. First it is ridiculous that I have to listen to a bunch of stuff before I can talk to a person...then I get this female who must talk to my husband as he is the primary...so okay...then, it takes him about 10 minutes to get her to understand our address! She had a difficult time understanding English and also understand fractions. Our address is on 13 3/4 Street, which took her FOREVER to understand! I was supposed to take the survey but was disconnected. Needless to say, her service was horrible! Vicki Privette 928.726.1776. Sam's member# [protected]

Sams club employee gave me a shot in the wrong part of my arm on top of not sterilizing properly causing me to get an infection. i have made many trips to the hospital. on October 29th i spent 2 days in the hospital receiving antibiotics due to an infection from the area not being sterilized before the injections. i look forward hearing from Sams club to see how we can resolve this issue.

First off i would like to say i have been a member at sams since 98. My wife and i have had our 2013 Hyundai sonata since 2012 over the years sams has been the ONLY place for our tire needs. Over the years we have purchased 3 sets of tires, however this last goaround has not been unpleasant, after receiving our most recent set of 4 a week goes by and my wife began to smell rubber burning. Within the next week my wife is on her way to work and out of no where while in motion she hears a loud pop sound the rear passenger tire had seized she feared for her life ! Traffic was heavy and the speed was 50mph. We had the car towed to the dealership. After looking the vehicle over it was explained to us that whomever placed the tires on had over torqued the lug. Afterwards I returned to sams club and they directed me to a third party company because the amount to fix my vehicle was over $250. I received a call from a Luther Williams from CMI. Between Luther and the asset protection manager it took two weeks to finally view the cameras . I had expressed to sams management and to Mr Williams that no one and absolutely no has had dealings with my tires but sams club, i also expressed that i did not feel it was fair we had to pay out of pocket for something we had no hands on contact with. So after reviewing the cameras Mr Luther contacts me and says after reviewing the cameras the associate who did the tires did everything correctly. So i ask him "upon reviewing the tape could you tell what color torque wrench was placed on the impact gun ." Mr Luther said "no i could not tell" so i asked if he could see the specific number on the torque wrench that was used to double check my torque he said " no " . So after my questions Mr Luther begin to get short worded with me saying "he don't have time to waste on my questions right now" (EXTREMELY RUDE) then he says i will be receiving a letter in the mail explaining his findings and he hangs up. I have never been more dissatisfied with service before in my life. I have photos of my vehicles damage all i am asking for is reimbursement.

sent below to Galleria Farms (tag on roses)

To Whom it May Concern,

I'm sending a picture of my purchase of Premium Roses that I purchased last night at Sam's Club here in Metairie, Louisiana. I will be making contact with them, letting them know the condition of the roses. I believe that you are the vendor and wanted you to know the condition of the roses since this is a reflection on your company as well. I assume that the fault lies on Sam's and maybe just like perishable food items maybe a date would be appropriate. I checked the roses and they appeared fine, but since they were tightly wrapped and the rose heads appeared firm all looked good.

I work and arrange the flowers for our church altar and have being doing this for 15 plus years. What happened last night when I arrived here at church to arrange the flowers was a disaster. This has never happened before and I purchase flowers from many sources in the metro New Orleans area.
I have white roses that I purchased from Rouses Grocery 3 weeks ago and they still look fine; however I wanted RED ROSES for this Sunday, since we are celebrating the 500th Anniversary and the Lutheran symbol is RED ROSES. Here's what happen:
arranged vases with filler (greenery and alstromeria)
unwrapped the roses (1 1/2 dozen) and the petals fell off the 1st one I picked up
the second and third were fine, then next did same and so on
I managed to get (5) in one vase and (5) in the other
today, here checking the fridge and (1) is losing the petals as well not sure it this will last until tomorrow and I may not have a chance to get back to Sam's today.

I would like your assistance to contact Sam's Club here in Metairie, Louisiana on Airline Drive so that they know the problem. The Club building in undergoing renovation and just maybe they do not have the proper facility to house the flowers; but if that is the case they should not be selling flowers at this time.

Linda Helmer
St. Paul Lutheran Church
Assistant Administrator
[protected]@bellsouth.net
[protected]

I Visited Sam's club in Morrow Georgia on 10/26/2017 to change my battery since I had to jump start that morning. I was told it would take 2 hours wait time, this was about 8:15am. Since I had another appointment for 9 am it was impossible to wait because I could not afford to miss the scheduled appointment. I was told by the associate that an appointment is available the next day, I selected the 8am, with the hope that the battery will take me through the following day. Unfortunately it did not. I had to take the vehicle back to Sam's Morrow, was told it will take 2 hours. I had to ask why it will take that long, but the associate later confirmed he was joking, that it should not take more than 20 minutes. After my personal shopping at the club, the car was ready. I was given receipt and a copy of the tire enquiries that was made for the same vehicle. On my way home, I drove through an unavoidable pot hole, and almost immediately my car felt it was going to stop on motion, but it kicked back on. On getting home, I turned off the engine and tried to turn it back again with no kick or response whatsoever. The kids were wondering what had happened. I opened the hood to verify what was going on. Upon opening the hood, I saw one of the connector that was supposed to be tightened to the battery head loose. I called the club right away, spoke with the battery and tire Supervisor (kevin). He told me I will have to bring the car back in order for them to assess the battery. I told him I was unable to do that since the car is not responding and my husband will not be home anytime soon. I told him I will stop by the next day (10/27/2017). To cut the long story short, my husband charged the new battery overnight. I stopped by the Sam's club in Morrow. I introduced myself, and the associate responded with "you are the one with the battery" I said yes. He went on to say the connector needs to be replaced without checking my car and if he was the one that worked on my car, why was it not mentioned the day before I drove the car home with unattached battery. No sense of remorse from the tire associate and the store manager after I requested to speak with him. Mind you, I had 3 kids in the car with me. Anything could have happened. I believe it was necessary to file a complaint because this life endangerment.

I was unable to attach the picture due to the size.

On Thursday, Oct. 19th, 2017 I shopped the Bentonville, AR Sam's Club and was surprised to see the Planters large tubs of Mixed Nuts and Whole Cashews had been completely replaced by Members Mark versions. I no longer have the option to purchase the large Planters nuts, only a 18.5 oz smaller version (not the same variety) remains. I have been purchasing the Planters nuts every month and half for approximately 3 yrs for my office. I went ahead and purchased the MM versions, however there is a noticeable difference in the quality, taste, and freshness of these replacements, and it is not a favorable difference. I also noticed this switch to private label and eliminating the brands/sizes (i.e. Starkist Tuna) in a number of other food areas in the club. By taking away my choices of whether or not to purchase private label and forcing me to purchase it, you have also made my decision for membership re-enrollment for me. I will not be renewing in January. I can order the larger Planters items I want online at Amazon and have them here in days and they are also cheaper. I doubt I am the only member who feels this way. Sometimes when things are not broken, you shouldn't keep trying to fix them. Thank you for your time and attention.

Fact is I feel cheated out of the 2016 cashback program. I do understand the rules and feel sorry for you and how you do business. I called in in June while I had time to check on accounts after being in the hospital, asking where my check was. They told me it had been mailed. I said I had not received it and supposedly thought I was in processing a reissue. Little did I realize that I was going to have to monitor and burden my to do list to get what was owed to me.

I did not receive a check and want a reissue, but I realize that you probably don't give a rip. I realize I don't have to do business with you and probably want but you are not a very good company. This would be confirmation of the new low walmart, sams to the customers and community. I realize I can have cash, or sams credit and I do request this be reviewed for Sams Club use only as far as I am concerned. I will pass on the end result but no this you are hurting my community financial support and will pray for your lack of compassion.

84 year old Hispanic female went for new tires. Mechanic said all lug nuts are stripped and need to be replaced and we don’t do that here. I just replaced all 10 lugs on rear wheels a month ago brand new. They stripped all 10 rear lugs and made me get all 20 replaced before putting on my new tires. I’m not sure about the front lugs, but they stripped the back and didn’t own up to it.

Hello, I my name is Mayte Rodriguez, on August 25 I made my 40 minute drive to my favorite store Sam's club in Yubacity. It would be my only stop as I was getting my all i needed for my son's birthday party for the next day. I was in the store approximately an hour and twenty minutes. I came out to see my 2016 Cadillac Escalade had been keyed on two doors driver and behind driver door. I had help with my items as I had two carts. The lady helped and talked to the security cameras lady which I had to make a police report to check video. I for sure though we could catch whom it was since I was infront of a camera. Report made I was supposed hear back nothing so I called. Police man said" your not going to believe this" he sent me a screenshot of camera system. Which I will include if I can. I was shocked. He said they couldn't see anything. There was one hanicap parking and a car area and my car. The keyed is NOT from a cart as it is to low. I never received any support or suggestions from the store it self and that is why I am going above to seek help. I know this is not Sam's fault, but I extremely felt let down by your camera system a billion dollar company has this camera system. I no longer feel safe if something truly bad were to happen in your parking lot. The scratch are so deep the police man wrote down vandalizime would be over $1, 500. Not to speak of the $1, 200 sealant I will have to redo as I just had done when suv was purchased. This is not a 30, 000 Honda. My vehicle is a new Cadillac which means what everything cost more. I drove straight home with such a horrible feeling. I have a Costco card but I always pick Sam's first I'm one of your great customer if you can look up we always pay cash and our total usually including that day was $400+ . But I have not been back, I feel very let down by the club. My SUV is garaged and I have a rod iron fence around our house which sits about 300 feet from the road just in case you try to tell me if it was done before arriving at the store. I specified to the police man to write down the intensity of this as it was so much fresh griding. He agreed it was freshly done the powers were very fresh. I have had the worst months of my life my family has been through a lot but the more time passes the more upset I get over letting this go. I would request some help financially to fix my vehicle. Please and thank you for your time. Mayte Rodriguez