Sam's Club
Reviews and Complaints

84 year old Hispanic female went for new tires. Mechanic said all lug nuts are stripped and need to be replaced and we don’t do that here. I just replaced all 10 lugs on rear wheels a month ago brand new. They stripped all 10 rear lugs and made me get all 20 replaced before putting on my new tires. I’m not sure about the front lugs, but they stripped the back and didn’t own up to it.

Hello, I my name is Mayte Rodriguez, on August 25 I made my 40 minute drive to my favorite store Sam's club in Yubacity. It would be my only stop as I was getting my all i needed for my son's birthday party for the next day. I was in the store approximately an hour and twenty minutes. I came out to see my 2016 Cadillac Escalade had been keyed on two doors driver and behind driver door. I had help with my items as I had two carts. The lady helped and talked to the security cameras lady which I had to make a police report to check video. I for sure though we could catch whom it was since I was infront of a camera. Report made I was supposed hear back nothing so I called. Police man said" your not going to believe this" he sent me a screenshot of camera system. Which I will include if I can. I was shocked. He said they couldn't see anything. There was one hanicap parking and a car area and my car. The keyed is NOT from a cart as it is to low. I never received any support or suggestions from the store it self and that is why I am going above to seek help. I know this is not Sam's fault, but I extremely felt let down by your camera system a billion dollar company has this camera system. I no longer feel safe if something truly bad were to happen in your parking lot. The scratch are so deep the police man wrote down vandalizime would be over $1, 500. Not to speak of the $1, 200 sealant I will have to redo as I just had done when suv was purchased. This is not a 30, 000 Honda. My vehicle is a new Cadillac which means what everything cost more. I drove straight home with such a horrible feeling. I have a Costco card but I always pick Sam's first I'm one of your great customer if you can look up we always pay cash and our total usually including that day was $400+ . But I have not been back, I feel very let down by the club. My SUV is garaged and I have a rod iron fence around our house which sits about 300 feet from the road just in case you try to tell me if it was done before arriving at the store. I specified to the police man to write down the intensity of this as it was so much fresh griding. He agreed it was freshly done the powers were very fresh. I have had the worst months of my life my family has been through a lot but the more time passes the more upset I get over letting this go. I would request some help financially to fix my vehicle. Please and thank you for your time. Mayte Rodriguez

10/16/17

Sams Club needs to pretend they are a regular Joe card holder and try to use the call in system to pay the credit card bill. I know Sams will say this is a provider issue but my Card clearly says SAMS CLUB. Once you use the Mastercard system I suggest you obtain a Discover Card and/or a Costco Visa Card and you will see the difference.
Your Mastercard is by far the most difficult system to make a payment on. It also will not allow you to pay on any date before the bill is due so if you will be away, unless you remember to call with all the info that is needed when the bill is due while you are away, you must pay it weeks in advance if not longer. Their phone system is so inept and makes you go through so many hoops it is very frustrating and time consuming to use. Try it and you will see.
Discover, Costco just asks for limited info to confirm who you are and what you want to do and you do not have to wait for the speeches to be complete to answer a question on what you want to do. I just paid my Discover card that is due on the same date of my Sams Card which is 11/3/17 and it will be applied on 11/1/17 and it took me less than 1/2 the time to even get to the point of a payment for the Sams card.

Also since I will be out of the country I wanted to notify the card companies of the dates and locations so they do not turn them off for suspicious activity and with Discover I hit "0" for operator and I had to wait a few minutes but a live person helped me with both my card and my wife's which is 2 separate accounts and would take my payment over the phone at no charge if I wanted them to but with an extra click of 1 button and putting in the date and clicking OK it was handled.

Compared to Sams card I had to go through the whole payment attempt process and since it did not give me an option to date the payment I went to customer service which the automated system sent me to Underwriting and they gave me the same number for customer service that I had called in the first place to call, I told her that this was the number I called so she transferred me to a live person who because this account is in my wife's name had to get on the phone even though she had many times before given them the info to give me full control of the account. Which she had to go through the entire process of answering questions which I had done when I first made the call. and surprise! wouldn't you know it the information did not change.

All this for 2 questions, 1. can I pick a date before the due date to make a payment. Answer NO it is on the day you call in. 2) I need to put a notice of going out of the country on there records. After giving more info they were able to do this. Thank GOD
Last Question since I was on the phone for almost 1/2 hour to accomplish this I asked if she would take the payment over the phone and I was told yes at a cost of $10. Really, so when I am done with this I will call back and go through the same excrement again to get it paid.

This contract Sams has with Mastercard needs to be reviewed. Every time I use this card I dread knowing the waste of my time and the headache I will have when it comes time to pay and I just feel that the last straw will be if I am out of the county and try to use the card and it either is cut off or rejected it will be the last time and I will march into Sams club and demand a refund on the business account.

Note on your card it states that we have been a member since 2000 and since using this card and knowing the problems with it I have reduced my time in your store since Costco's Visa works so much easier and they actually have at Visa good customer service. The nearest Sams Club to me is approx 12 miles. The nearest Costco is 38 miles yet I am now buying 4-5 times more with their card and why is because it is customer service and this is mainly with dealing with out side vendors.

Resolution, fix the issue with your vendor or I will take my business elsewhere

On Oct 15th I picked up 2 orders of cup cakes. They were very nice looking and my issue is that one of the plastic boxes did not close properly because I did not try to open them at all prior to my shower. When taking them from my car to the facility I picked up one of the plastic boxes to going side the hall the plastic box open up and all the cup cakes went to the side and have the order fell to the ground. Those plastic boxes I know from past experience do not come open very easy. Some reason this particular box did and I do think it was a defect as I had no problem with the other plastic box. It was very disappointing and needless to say my 48 guest said they couldn't believe this happen. I should expect to get at a refund for the this order or at least for the one box of cup cakes.

I was very disappointed, for future they should also put tape on the sides. Look forward to hearing from you soon.

I have a picture of the smatch cupcakes and receipt if you needed

Betty Rodriguez
email: rodriguez.[protected]@yahoo.com
tel.[protected] wk

We purchased the Carrington Sectional-644339 (originally $1999.00) in September for $1699.00 ($300 savings) We were excited to receive a nice large sectional for the price. A few weeks after receiving the sectional I sat down and heard what sounded like a break in the seat. The seat was dropping lower than other seats.

I called and requested a replacement of the one broken piece of the sectional. I was told that the sectional was not in stock and they could not replace or exchange one piece and that I would have to return the entire sectional. I was then informed that if I wanted to wait for the sectional to come in I would not receive the $300 discount if the promotion was not running when and if the sectional came in.

Since there was no set date as to when this sectional would be back in stock I did not want to wait. I asked the online associate to refund sofa and schedule pickup. She scheduled pickup and stated that once sofa was picked up money would be refunded. I had to waited a week since
the earliest pick up date was October 4th.

Sectional was picked up and I was told that an email would be generated and refund would follow. I did not receive an email as stated by driver who picked up furniture so I contacted Sams Club online to find out when email and refund would be received.

I was told to give it 5 business days since it had been picked up that day. I waited the five days and called again to inquire about the email and why I had not received it. I was told to check the My account and I would find it there.

No email received. I waited several days and called again. I was told it would take about a week for refund. I waited and no refund was issued I spoke with an associate she said she had to verify that the sofa was in the warehouse and had been returned which she verified and stated it would take 5 days for refund. After speaking with driver and 3 other associates on the phone no refund was issued.

Today, October 16, 2017, my husband called and finally spoke with a young lady who was very helpful and finalized the refund. This has not been a pleasant shopping experience and we will think twice before buying any big ticket items online sight unseen.

I bought 4 new tires 12/21/2017 with the warranty for my 2004 Tahoe at Club#4783 and went in yesterday 10/14/2017 to have them checked and they would not even look at them. They said my truck has custom rims and they wont touch them, so why did they sell them to me and put them on my truck in the first place. I want my refund because apparently I wont be able to get my tires checked at any Sam's club, according to the tire manager at the #4783 club
Number under the bar code on my invoice is: [protected]

While standing in line I witnessed 2 consumers in front of me and didn't comprehend why they were unhappy with the service they were receiving. When it was my turned to be assisted, Calvin was extremely rude and threw money and my husband as we were checking out. When asked for a supervisor he threatened my husband and told him to meet him outside because he's "Calvin" is not rude, but the next 3 customers request for management as well due to his behavior.

I went into my local Sam's Club about two and a half months ago and was going to pull my cash rewards that I had built up which was $100 and I was told that somebody already used them. Well I hadn't used them and I'm the only one on my account and I surely haven't been where they said they were used at which was up in Montana or somewhere up north and I'm all the way down here in Texas. Member services call the manager they made a copy of my membership card they told me they were going to fax it to some department and corporate that deals with fraud and I should hear something within 2 to 4 weeks well I went back to my local store 3 weeks ago the information had been faxed to the wrong Department which is going to delay the process 2 to 4 more weeks yet my membership is expiring because I don't have that money to renew it and management at the store is refusing to renew my membership because they say they're not the ones that are supposed to deal with it when to begin this without when all this started they're the ones that told me what was supposed to have been done which was the faxing and they faxed to the wrong location. All in all, the store management support royally SUCKS and will be loosingba VERY LOYAL customer due to their lack of customer concern and doing what's right by their members who PAY MONEY to shop at their stores!

I ordered a mattress set which was delivered damaged. It was picked up for a refund almost 30 days ago and still no refund. I am still waiting on my refund almost 30 days after the mattress has been picked up. I have called multiple times and have received a different response about the situation every single time. No one seems to know when my refund will be completed. Meanwhile I am being charged interest daily for this purchase because it was made on my credit card. The tracking information says that the mattress was delivered back to the manufacturer over a week ago. I am completely appalled at the lack of customer service I have received over a purchase that was delivered damaged. Every representative that has said they will call me with more information has not returned my calls.

Called number [protected] many times. Today i called and asked:
how do in get on line a list of my purchases and payments made.

I got...No anwer

was put on hold several times...Talked to three people and got
no answer. What is this?

we have been a customer with sam's for years...You better hire
people who can answer...Instead of those only interested in their
paycheck...Which they do not deserve.

Sam's business master card...[protected]-exp. 7/20.

Can you answer this question? i hope so...

Claudia L. Hines

I visited Sam's today (October 7, 2017) and spent approximately $214.66. While in the process of preparing a meal, I discovered the ground beef was tainted throughout with a wonder fresh color on the outside. I am extremely disappointed that your store would put this product out. Not to mention I now have to make another trip to the Newport News, VA location which is extremely inconvenient and a distance from me in Hampton, VA. Please note I have been a loyal customer since 1997.

Obtaining a refund seems small compared to me having to make an additional trip to the store. You may contact me through email at [protected]@cox.net or [protected] to share a solution that will keep me as a customer.

I ordered 4 Michelin tires for my F150 pickup truck on [protected]. I ordered a spare also on [protected]. I was told they would arrive with in 3-5 days time at which point I would be notified of their arrival and I could go in and have the tires installed. I didn't receive any calls as of the 26th (7 days) and went to Sam's Club to see what was the delay/happening. The sales associate told me that the tires were not in and that they must have been ordered on the old ordering system but would let me know when they came in. Upon further investigation as to the delay in receiving the tires 3 of the 5 tires were in, setting on the special order rack. The sales associate told me the others should follow shortly but gave me no eta or clarification as to when that might be. I asked the associate to please put my name on the tires as to not have them sold out from under me as I noticed other tires had the customers name on them and he did not accommodate my request and said it was not necessary. Needing the tires as soon as possible and my lack of confidence that I would be called when the other 2 tires came in I had my wife stop by the store and check for their arrival and yes, they were all there but still no calls from the tire dept. notifying me that they had arrived. I came in to the store on Wednesday Oct. 4th to have them all installed.
When notified that the tires were mounted I was told that they could not find the tool needed to lower the spare so they could not mount that tire. Assuming that they even looked I left without getting the tire mounted. When I got home I looked and in plain sight, right in the compartment where the jack was located was the tool to lower the spare tire that they said they couldn't find and or was missing. Today Thursday Oct. 5th I drove back to Sam's Club and told the manager that the tool was in plain sight and right were it was supposed to be. Note my truck is clean, and in showroom like condition in and out, not messy or full of things that would make anything difficult to find. The manager told me that they don't look for anything as it is an invasion of the customers privacy. Are you kidding me! What is the point of being in the tire business if you make no effort to get the job done! If that is the policy then go the next step and ask the customer for help in finding what ever it is they need to do the job! I called another Sam's Club and also Les Schwab to find out if they would have got the job done and both assured me that they actively remove and install spare tires on cars regularly with no problems and that in their minds and mine, the associates in the tire dept. at Sam's Club (store #6622) lack customer service, order follow through and the ability to get the job done in a timely efficient manner.
Today all their tire machines are being serviced so again, my spare is still not mounted. I will never purchase another tire from this Sam's Club again, though I am small and I am sure insignificant to The Sam's Club tire dept. in the sheer volume of sales they do, they have lost my business, and the 5 cars and trucks that we own.
In this competitive world any company that does not put customer service first will certainly not grow sales and certainly not finish first.
Thank you
Robert Northam (member id [protected])
robert.[protected]@outlook.com

On Wednesday September 27, 2017 I entered SAMs club north Charleston SC. I then saw the above item number 942388 lifetime 8x10 shed for a store price of $899.00. Knowing this was a good deal I brought the tag up front in order to purchase this shed. They had us wait 45 min while they searched for it. Finally associate came back and stated they have four but couldn't find. He then told us trucks come in at 730am daily and that we needed to call everyday and check when it would come in. I asked if I could pay for it in full and pick up upon arrival and was told no. I then went back the next day and asked if I could purchase display and was told no call daily. I have called daily and today it is Thursday October, 5. When I called today I was told none were ordered and it would not be coming in. I then called corporate to voice my complaint and attempt the purchase. The associate simply said she didn't see this item and couldn't help me. Basically I have spent over a week of my time in store and on the phone only to be told constant misinformation. I have never found it so difficult to hand someone $900.00 in my entire life .I have also never had a merchant tell me to check back daily for a week strait only to be told a week later it's not ordered especially when I'm trying to pay in full up front for the item. I operate a small business and if a customer offered to pay in full I would not tell them to check back daily and waste there time

I was in your Roseville location on 9/23 and applied for a store card, which I was approved for. After having my order rang up at the register I was sent over to member services to complete my transaction, 45 minutes later they could not print my card therefore I now have a $120 plus order that I have to pay for with my debit card and was unable to receive the $25 off promotional discount at that time, had I not needed the items for a team event I would of left the items behind. Store manager and worker whom took care of me told me any store would still honor this discount once I received my card in the mail. Yesterday 10/3/17 I went to your Madison Heights location after another half hour wasted, I was denied the discount by multiple employees and your manager. I am completely unhappy with the service, disappointed that I wasted my time and money with your company as customer satisfaction is not a priority in your facilities. Clearly the training process needs to be adjusted somewhere along the way as this is not how people who "support" your company should be treated.

I called today the number on my prescription [protected] to renew it .
#6860097. The automated system responded that it will be ready tomorrow after 3 . I then took the option to see if i can get it earlier. It cam back and said it would be ready after 1:15 PM today 10/3. I drove 10 miles to Sams to get it. When I went to the pharmacy and gave my information the lady came back and said they couldn't refill it yet. I said that I was told on the phone that it would be ready as above. She said it wasn't her fault it was the computer. I don't buy that excuse. It is Sam's system and therefore responsible for the information. The Pharmacist chimed in and said She would refill but I would have to pay full price.
I have Humana with Walmart option. Your system said come down and get it. They were short with me. I was pissed off. Now I want gas money and 1/2 hour pat $35.00 for wasting my time. If Not you Sams is done with me and Humana. NEVER have I been talked to like that .

I order on line Samsclub.com a King Serta Perfect Sleeper Luxury Glenmoor Super Pillowtop Mattress Set Order # [protected]. on August 23, 2017. On the delivery date Sept 12, 2017 had two different size box spring see pics. one of them the width was small and the other width was wide. I refuse the order. I contacted SamsClub.com several times to see when they will deliver my correct mattress set. They kept telling me that someone will contact you. I haven't heard from anybody. The last call last week to Sams Club.com someone gave me a ref.# [protected] and said someone will contact you. I haven't heard from anyone. Very upset because I was hoping to sleep on my new mattress set by now. Today is Sept 25, 2017 and still no call. This will be the last time I will order from Samsclub.com
Trying to be very patience. I would very much appreciate my mattress set be delivered soon. Thank you

I had scheduled an appointment with Tire/Battery Service Center for Sunday, September 24, 2017 @ 1400 hours. Having an appointment seemed like the way to go since I only needed one tire and the price was way more reasonable than the dealer. I arrived at 1350 hours and the young man, Tony, said he would be with me in a minute. That minute turned out to be fifteen. Tony was assisting a customer purchase four tires so needless to say, it took longer and then Tony had to have an override in order to give a discount. During the wait for a manager to come over to do the override, a rather attractive young lady, Chantelle, I believe, came over to take care of this. She evidently was a huge discussion topic for Tony and another male who works in this area. It is rude and disrespectful to be assessing another's assets in front of customers. The other male asked if he could assist, it was relayed to him that I had an appointment at 1400 hours and he motioned for me to come over to the register. Still not able to get this started since Tony had tied up the computer.
Tony may have been the one my son spoke with on the 23rd to make the appointment. I have a device in my car that notifies me when my car has started. It indicated that my car was placed in the service area at 1435 hours. I had already done a considerable amount of walking around the warehouse so I requested to speak to a manager. Anna was the one who responded. She made the determination after speaking with Tony and company that I had arrived at 1420 hours and they did not know I had an appointment. Tony is the one who found it written down and said my name. Hmmm...I guess I didn't have an appointment or did I? I don't like the implication that I am a liar for one thing. Why did I schedule an appointment? Obviously my one tire was not a huge sale, I get that. Anna was condescending and patronizing. I made the statement that I would not renew my membership with Sam's club and she enlightened me that it was entirely my prerogative and if that's what I wanted to do, your choice. If this is how corporate wants to do business then please, condone your employees pushing customers away. Evidently you do not offer any type of management training nor do you discuss district managers names with your employees for complaint purposes. I have always been one to try one more time. I have done that on four previous occasions when I have returned chicken. The rotisserie chicken was raw, I took pictures and returned it to Sam's Club. My only regret, I didn't contact the Health Department and have someone come out and check. I know I won't return but I will get a membership with Costco. Thank you for allowing your employee, Anna, in assisting me in making that decision.

Called pearlridge store on Oahu yesterday to check on large cans of tuna we need for event serving 150 people.they checked and said they were out.while I was holding, they tried to contact Honolulu store, but got no response.i told them I would try.the result from 22 calls over five hours was customer service NEVER picked up, in fact the only Dept that picked up was bakery.two times I left my # and asked them to get a message to store mgr.or customer service to call me so I didn't make a trip to other side of island in vain.i got no response.22 CALLS OVER FIVE HOURS! Pearlridge was very courteous, Honolulu, not accessible and not interested in customer service.i would think that a couple.like Sam's would want to be accessible to the public, but this was the the case Sunday in Honolulu

Store# 6637. I placed an Order ([protected]) for 2 generators on Monday, Sept 18th. The order went through as I received an E-mail confirmation and a Charge on my Credit Card. The item was in stock (available) and plenty of them, when my order was placed. So far, so good.

Last night (Sept 19th) I drove for almost 2 hours to pick them up early, as I arrived early from a business trip. I spoke to Pedro and later to one of his assistant (guy) as Pedro did not come back to give me a straight answer. The assistant (a Very sarcastic and smarty pants individual) told me that they had sold all the generators (item#925291), and that my order was not going to be fulfill. He didn't event apologies nor did he tried to offer a solution. He made me fill as if it was my fault for putting such a too far-away pick up date/time (2 days?).,

Your system should tell you how many of those items are spoken for, and not allow the store to continue selling them without any control. I can understand if you sell them after the date/time I schedule them for pick up, but this is not the case.

I have it schedule for pick up for Thursday, Sept 21st at 1pm. I am expecting those 2 generators to be available for my order. I am writing a formal complain to your Corp office and with the Better Business Bureau.

I have 2 sons (1 & 3 years of age) and I can not afford to go without power with another Hurricane. I've been a SAMs member for many years and I've put my trust by placing this order, counting on your to come through for me.

I am expecting my 2 generators to be available tomorrow, Thursday, Sept 21st at 1pm.

Thanks for you attention. I'm sorry to say that I'm facing the crisis on the calls with ineligible new representative of Sam's club. There is too much long hold time and If unfortunately some one pick the call whether they disconnect the call or unable to Help. Please do something. I'm friendly member of Sam's club. I do have 6 memberships with the Sam's club. I'm really embarrassed since the past month.

Thank you