Sears
Reviews and Complaints

I have a Sears Protection Agreement and scheduled an appointment with Sears back in January 2021.

They didn't come until February. It is now May and Sears has done nothing. Parts were on back order and still are.

The same exact issue happened a year ago.

I have mold growing in my house. My role, baseboards, sheetrock, stucco, is all ruined and wet.

I have called Sears an endless number of times. No one has done anything. Sedwick called and I returned their call but now they will not respond.
This is insane unfathomable

I filled a complaint to the company since September 2020and Sedgwick was handling claim. After months of going back and forth my claim was denied in April 2021. An adjuster came to my home in January 2020 to see the damage refrigerator and the damage that was done to my flooring and rug. The manufacture is stating is not responsible for the damage that was made to my floor and rug, I felt that the manufacture is taking no responsibility. This has been a nightmare leaving with a ruined floor and rug for over 6 months.

I purchased a Samsung top chef refrigerator on November 15, 2016. It's under full warranty by Samsung. I no longer have my receipt that Samsung will accept as proof of purchase. All I need is a receipt! I call and all I get is a the run around! Phones disconnected, no answers, no way to contact anyone. Not trying to get Sears to pay for anything. Just a contact number!

I canceled my protection agreement on Dec 7, 2020 with this company and with that cancellation I was suppose to receive my check for the canceled amount of $500. It suppose to take 21 business days to receive but we are almost in May (5 months later) They never allow you to speak to a supervisor or give you a number to call to file a complaints. I've been calling every month but no resolution.

I ordered an oven on July 15, 2020 the oven was on back order and I waited for it. I never got it and could not be told when I would get it so I cancelled the order on Jan 21, 2021. I have been told multiple times to give them 2 weeks to investigate and 7-10 business days for the refund. It is almost 3 months and they still haven't gotten my money. I cant talk to a supervisor or any one higher than just customer service. This is absolutely ridiculous! I cant believe such large company would have such a hard time giving someone their money back after NEVER receiving the product!

I was told the siding would not chip or brake if it was struck by a weed eater. This is lie, just like you told me that if I had I problem you would come out and fix it. Snitch you still have not done, So why when I called twice you never sent any one out and I had to call a siding contractor to come out and fix the issue that was supposed to be covered.

I have been trying to get a replacement part for my Kenmore dishwasher since early Dec. 2020. After several fruitless calls in Dec. Jan. Feb. I was told that the service dept. could not get the part and that I need to call Sears for a replacement. On Feb. I was given a number to call. The situation was explained and I was told that I should hear something in 10 business days. I heard nothing. On Mar. 9, I called again and was on hold for 1 hour & 32 minutes, and then told it was the wrong dept. I looked up the number for the Master Protection Plan and was given a case # - 7081169, and was told that I would hear something in 7 - 10 business days; again, nothing. Called them again on 3-22 and was told that I had the wrong dept. and they couldn't find a case number for me. They transferred me to another dept. (overflow dept. I think) I went through the whole scenario with another agent. She told me she was sending an email to someone and she dropped the call and didn't call me back. On Mar. 23 I called and was told that there was an "escalation" put on my case and to expect a call or email by Mar. 26. Again, nothing. Called on Mar. 30 and yet another agent told me to call Customer Solutions @ [protected]. The phone rings and rings, no answer. I am fed up! They keep shuffling me around to different numbers & departments and I am getting nowhere!

ON March 8th 2021 Sears t.v. service stated our 70 inch Sharp t.v. couldnot be repaired and would have to be replaced under our protection agreement. sears no longer sell T.V.s We were informed Sears would send us some documents with in 72 hours for us to sign and they would give us 850.00 toward a new T.V. The documents have never arrived made we have made multiple calls reaching a call center in INdia and speaking with a women named Ordan she keeps telling us the documents should arrive in 72 hours the present date is March 27th. We feel Sears is in breach of contract which was paid for and up to date . Policy #[protected]

Sears Service calls for refrigerator temperature problems. Just adjusted freezer vent first two visits.
January 6, 2021 confirmation#000818440
January 30, 2021
March 8, 2021 Service Order#40552565 Freezer & refrig stopped working; Tech needed compressor, evaporator, filter dryer parts to fix.
Meanwhile, all my food in the Freezer & Frig went bad. I filed a food loss claim.
March 16, 2021 I called Tech to confirm visit for that day. Tech couldn't order parts; Service Order#40552565was closed; Tech told me to get another Service Order# fm Sears to order the parts.
I called and told Sears Phone rep I needed a work order for tech to order parts. Rep said they could only send another Tech out to diagnose Refrigerator. I said no, Sears Tech said he only needs another Service Order to place an order for parts & return visit. The first Rep said she couldn't do that and hung up. I called back and talked to a second Rep, who also said the same thing and hung up. I called back a third time, and the Rep finally understood and gave me Service Order#40556187, to replace closed Service Order#40552565.
I gave the new Service Order# to my tech. On the day of the visit, I called the Tech again to confirm the Tech was coming. The Tech said he wasn't coming out because no one was answering the phone at the Sears parts department and he couldn't order the parts. He said he's frustrated and quitting Sears. He told me to call Sears for another Tech to come out. I called Sears back and they said a supervisor would call me. Meanwhile, I have been doing all the work coordinating with the Tech and Sears, and confirming dates of visits.
If the customer has to do all that, then what is Sears role in my Master Warranty Agreement? So far my Refrigerator is useless, and so is Sears. How are you going to fix this?

i have been waiting for 4 months to have my washing machine fixed .
sears never calls back for updates on my account. when I do talk to them it's the same old story we will call you back in two business days. no one ever calls you back what scam . save you money

My electric range caught fire today. It turned on by itself. No one else was even in the kitchen. I started hearing some hissing and popping sounds, went in to check it out, and saw that the range had flames coming out behind the control panel and black smoke rolling out. I was able to get the fire out since I was at home and nearby when it happened, but this would not be the case if I hadn't been there. This oven is extremely dangerous and needs to be recalled and refunded.

My refrigerator "died" first week of december, 2020. Took 3 weeks for the first service technician to review. Problem ended up being a bad control board. I received 3 "refurbished" control boards and 5 service technicians later it was determined that I needed a new refrigerator - which I received the first week of march, 2021. Conclusion... 3 months with no refrigerator and food loss of everything. And... I had to pay the deductible 2 x. I have requested a refund of the double deductible 4 x and am still waiting to get the money returned to my credit card account. So disappointed in what used to be the good quality of sears.

I ordered and paid for a stove burner on 2/15/2021. The order (number W947890) showed the part as being in stock and everything fine. The next day, I checked the same part and it showed as not being in stock.
I called the customer service number at [protected] and was told the order would arrive on March 1st and suggested I wait and would receive a confirmation email. I never received this confirmation email. I did decide to wait until March 1st, 2021.
I received an email on 2/26 saying the order was received and was being processed, and saying the estimated arrival would be 3/1/2021.
On March 1st, 2021, the day the part was supposed to have been delivered, I received an email saying the part was back-ordered and there was no estimated date to receive the item.
I called customer service again on March 1st and canceled the order (W947890). Customer service verified my email address and said it would be taken care of.
As of March 9th, the order still shows as "incomplete", and that it has not been canceled, nor have I been refunded the amount of $37.80.

My Kenmore elite 30 cubic foot refrigerator died on July 24, 2020. The repair man Donald Dunn useless came to the house July28, 2020 and ordered a new compress. The compressor arrived July 31 20020 and the repair man did not install it until Aug 28 2020. I had to rent a refrigerator for a month that cost my $250.00 I lost about $500.00 in food. Less than 24 hours later, the refrigerator died again. It took days for service to answer the phone. I contacted somebody 9/1/2020 and they said somebody would be here 24 to 48 hours, nobody showed up. Finally contacted sears on 9/4/2020 and said repair date 9/8/2020 confirmation date and was called 9/7/2020 and said it would be 9/15/2020. He charged the compressor on 9/12/2020 and 48 hours later the refrigerator died again, losing about $300.00 in food. I spent at least one week trying to contact service, nobody would answer any sears number. I finally call a real repair shop and had the refrigerator fixed cost me $450.00.

I have been trying to get a live person for hours on Sears service phone line to no avail. I want to cancel my $600/year contract, but so far have spent literally hours on the phone waiting for my turn to talk to the service agent but keep getting disconnected after about 20 minutes of music and waiting!
There are no options for cancelling these contracts on the website that services Sears. It can only be done via the phone. This is ridiculous and confirms my decision to void this expensive way to protect my appliances.

I purchased a KENMORE 1.6 cu ft countertop microwave at the SEARS store, which was located in the Jefferson Valley mall in New York. I was confident that KENMORE produced quality kitchen appliances but was quite disturbed last year (2020) when I realized that the inside the microwave was rusting. This product was used from April 2019 although purchased in August 2018. Therefore this is less than two years that this product has been in operation and it is rusty already. I would like a replacement microwave. Sears can have the rusty one should they desire it

Quite often when I wash a load of dark clothes, they look more dirty after being washed than when they were put in the washer.

I washed these jeans on the "Casual' cycle. There were only two pair of jeans, a couple of sweatshirts and some socks.

I have owned Sears washers/dryers for more than 35 years, but these newer models do not get clothes clean! This is very frustrating as the clothes need to be washed a second time.

I wish I still had my old machine with the center agitator. Any suggestions on how to resolve this problem?

I have a Sears Home Warranty, #[protected]. On November 21, 2020 I was told that parts would have to be ordered to fix my washer. On December 23, 202 I was told that the parts need were not available and the washer could not be fixed. On December 29, 2020 I was offered $500 gift card to purchase a new washer with Sears. On December 30, 2020 I tried to place an order for both a new washer and dryer but the order failed to be completed because after it was placed, I was told the items were not available. I tried on 1/1/2021 to place another order for a different washer and dryer. On 1/18/2021 I was called by Sears, Andrew, and told that due to manufacturer delay the washer and dryer could not be delivered and installed until 2/2/2021. On 2/1/2021 I was called by the Sears Warehouse in Hayward, Lilia Calbo, and told that the washer/dryer I had ordered was no longer available and that my order would be cancelled. In the meantime, I received my Sears credit card bill and I have been charged $1, 099.77 (the 12/30/2020 order) and $1, 199.65 (the 1/1/2021 order)! I called Sears on 2/1/2021 at 12:20 pm PST...I was transferred 8 times and sat on hold for over 2 hours. I was finally told that I would just have to wait before I could get anything done. I have received nothing from Sears. I then called Home Warranty for Sears and told them that under my warranty I wanted the $500.00 credit in some form that I could go and buy a washer some place else. I was again told that they would do nothing and that I would have to wait for at least 10-15 days before calling again. I have effectively been without a functioning washer since November 21, 2020!

Contract Number: [protected]
Data of incident: 02/01/2021
Description: Sears home warranty Cancelation
email: marcio.[protected]@gmail.com

Hi there,

I'm filing this complaint to register how disappointed I'm as Sears Home Warranty customer. When I had my first year of Sears (I believe I was a customer during almost 3 years), a representative told me if I cancel before 1 year contract expiration I will should to pay a fee. Understood and I agreed with that. I remember questioning about if after one year contract, has any fee of cancelation and the Representative said NO, you can cancel anytime with no cost. What a surprise this morning when I called to canceled my plan with Joseph Drucker, he told me to cancel, I have to pay a balance of over $100 because I want to cancel before the end of the contract. I tried to speak with a supervisor in charge, Kirsten Miranda but she seems to busy to take my questions. It's an absurd and honestly, very unfair the way you treat customers when they decide to cancel services. No Policy was sent to me informing this clause.
Expect from me, with all my efforts, advise people Sears home warranty has a horrible customer service, has a catch and your for sure will regret to hired their services.