Sears
Reviews and Complaints

Reported water heater leaking water on February 13th, requested service appointment as per Master Protection Agreement. Was told no technician is available. Was sent an email advising of a DIY remedy as a remedy, which is impossible for a 74-year-old to do.

When I contacted Sears again, it was suggested to contact an outside technician to address the problem and a reimbursement limit of $350 would be provided.

I explained to the representative I do not need an outside technician to verify the need for a water heater replacement since the water in my basement is quite evident and crack in tank is visible to the naked eye. Representative assured me I would be contacted by a technician within 72 hours with an appointment. Today, I was sent an email again stating the same $350 reimbursement option,

which is not why I paid for a protection agreement.

On February 11th, 2023 our gas water heater broke, and we had water in the basement. We switched off the water intake and we are, as today, without hot water. Since the appliance was under warrantee, I called Sears and described the problem, gave them the serial number and the model number. After a long call I am basically told that 1. in order to confirm that the water heater is still under warrantee we need a specialized technician that can attest that and 2. there are no specialized technicians available for the foreseeable future. The suggestion was to use their web-based system and check routine if any technicians is available. We went to their web-based system and after answering a long list of questions we are told that our concerns will be forwarded to the "concerned department" which will connect to us in 48-72 hrs. Since we have been without hot water for a while I asked if I can call someone else and then deal with the warranty, but that was not an option. I have found the entire process ridiculous. What is the point to have a warranty if you can use it only after a technician sees your water heater, but then again they do not have technicians. Crazy!

Case #7566762 is been from the end of June the problem .The tractor has no repair the part are discountinue and I was told they would give me the money to buy a new one. But a I get is wait for the aproable and nothing happens .I was told to call every three days that they should have an answer.I would like to see If You look into the matter Thank you I wait for your answer. My email is [protected]@yahoo.com .Name Miguel A Castro

My refrigerator is still under warranty. I've been waiting for weeks for parts the repairman (from sears home services) ordered. Today I received an automated phone call from Sears Home Services telling me I have received the parts and should schedule a repair appointment.

I have not received the parts!

I have called every phone number I can find online for Sears Home Services to tell someone I do NOT have the parts but all phone numbers either are dead or are only automated.

I need to speak to a live person! Please! I need help.

I purchased a Kenmore refrigerator in October 2020, along with the warranty. My case number is #7596589

January 17, 2023, refrigerator started to leak. A Sears repair technician came in January 18, 2023, and ordered the Water Inlet Valve. The part has not arrived. The refrigerator stopped cooling soon after and all the food spoiled. I called the service warrant to have another repair technician come to see why the refrigerator is not cooling and they refuse to send anyone since there is a part pending/service ticket open. I already claimed food spoilage.

My refrigerator is NOT working I have no place to put food, I have grandchildren who require milk and food and the employees is speak with don’t care. I have now been told to find someone else to fix it. What type of service is Sear offering along with the sale of a warranty. This is unacceptable. A refrigerator is an essential living item.

I am disputing a collection invoice of $212.93 from Transform MIDCO LLC regarding a Sears charge for services rendered on 7 December 2022 and want said invoice voided. The Sears technical returned on that date to rectify the problem he had not fixed with my Kenmore refrigerator ice maker on 16 November 2022. He had already left when I discovered it was not making ice. I was charged $428.95 for that visit, which was charged to my VISA card. I was emailed a receipt on 7 December 2022 showing a balance due of 0.00. The Service Order Number is: [protected].

I sent a letter to Transform MIDCO on 28 December 2022, disputing the charge and enclosed a copy of my receipt. I have also responded to the succeeding two collection invoices by email, indicating the charge is not valid. I consider these invoices as harassment, as I have received no reply to any of my correspondence.

Tracking # was duplicated and a delivery was made in another state the tracking # was the same as the one on my product, I never received my product.. But was charged for it I have made multiple attempts to contact someone e - mailed the complaint depart twice sent another e - mail to a different place made several phone calls to different # some of the phone # are no good and some of the web pages are no good sears and market place need to clean up their mess if you get a live person they don, t help or they hang up on you or they transfer you and you get another robot which is of no help. I ve tried to contact market place and I cant find a # but I bet if I dont pay my bill they ll be calling me the next call will go to the better business bureau. I ve tried to resolve this since the first week in january and I ve had enough.

I had a refrigerator that stopped cooling in June 2022. They could not send a technician out until October. I was offered $150 to buy a mini fridge (not acceptable) when I have to keep food to feed a family of four for 4 months. Since October the technician has been out maybe two three times. The first time, he diagnosed the problem (supposedly) and ordered a part. When he came the second time, the part was incorrect. The third time he installed the 'correct' part in I believe November, and the fridge is still not working. Since then the freezer has also stopped cooling. Since November, the company has cancelled three appointments (very last minute). The last was rescheduled without consulting me and on a day that I would not be available. I had to reschedule for 01/24/23. The technician never showed, no one ever called. Today, 01/30/23, I requested a replacement. I was told that I was not eligible since the technician had not been here a total of 4 times. The service department is overseas, they refuse to escalate me, give me their agent ID to reference them in my complaints. Now I sit and wait for ANOTHER technician to come out in 9 days.

I can't tell you how many times the 'service' technicians have been out to fix my dishwasher. At least 4. Usually, they "have to order parts" and the last time it took 9 WEEKS. Nine! to get them in.

Now, I had a call for Friday. Tech doesn't show up. Doesn't call. Doesn't text. Nothing. 4 calls to the phone line and still can't get a call back. For some unknown reason I can't simply cancel the 3rd party service order and get a new one placed.

Such a fraudulent rip off.

RE# Service order 5903615- November 4, 2022
To Whom it may concern,

My wife, Carol called Sears Home Services on Friday 10/28/2022 about getting service on my lawn tractor model [protected]/SN 060716D011936 because it wouldn’t start and I thought it was the carburetor. She had to try several times as she kept getting disconnected. The earliest they could come out was the following Friday, 11/4/22 between 8am-5pm. I had to give my credit card info to make the appointment and we were given service #5903615 and was told the technician would text when on their way.

On 11/4/22 I waited ALL day without any correspondence, finally called Sears and was told yes, they were coming. The tech finally showed up around 4:55pm, it was already getting dark out. He had NO supplies or parts to fix my mower, no carburetor, no mower blades, nothing! He made a simple adjustment to the mower and charged me $191.13 for basically doing nothing.

He got the mower started but it was too late in the day to test it. The next day it turned over once and gas spewed out all over the floor of my shed and it wouldn’t start again, same problem as before. I couldn’t believe it. As this was a Saturday, my wife called Sears on Monday, 11/07 to complain and tell them they needed to send the technician back asap. She was told there were NO appointments available for two weeks, the earliest was Friday, 11/18/22 even though we had already paid for the service. She said that was unacceptable and we needed to have it fixed right away, it could NOT wait two weeks, and asked to speak to a supervisor. The representative made her wait on the phone for over 20 minutes, came back on and said the supervisor would her call back, but then offered Friday 11/11/22 for an appointment. My wife repeated the date to the representative and agreed to that date. The supervisor NEVER called her back and that week I received an email saying we had an appointment date for Friday 11/18/22 so the representative LIED. Needless to say, no one called or came on Friday 11/11/22 from Sears.

I had no choice but to contact a local repair company, Mobile Mower in Rocky Point, NY who came out, picked up my lawn tractor free of charge and repaired it with a new carburetor and other work, I had it back later that week.

I have NO intention of paying for a service or parts I NEVER received and am very disappointed in Sears as they used to be a reputable service.

I respectfully request that you remove this charge from my credit card, Citi Card [protected] exp. date 7/26 as I did NOT receive the service or parts asked for. I can also provide phone records and a bill from the mower company who actually did fix it. Feel free to contact me at [protected] or email me at [protected]@aol.com

Sincere regards,

Michael and Carol DiRenzo

7 Kingsland Ave.

East Yaphank, NY 11967

I called on November 28,2022 to cancel automatic renewal of my home warranty contract. Payment was automatically processed on November 29,2022

I again called on December 28,2022 and was told the contract was not canceled but, it would be cancelled as of that day. I have repeatedly requested a refund of $599.88, the amount charged to my visa to be credited back to my Visa card.

I have made several Phone calls only to be told, no payments have been made on my account since November 28,2021 and they show no record of payment on November. 29,2022

Sears home services has scheduled 6 appointments with me and my wife to fix our Kenmore fridge. 1st appointment, diagnosed. Tech was courteous and told us that we needed a new compressor and other parts. 2nd appointment, tech did not show up. 3rd appointment, tech did not have the parts and told us he'd have to order them. 4th appointment, tech did not show up. 5th appointment, tech did not have fuel for his torch and could not find fuel and had to reschedule. 6th appointment, tech did not show up. I have taken off work 3 times for absolutely nothing because your techs did not show up. 3 times they showed and still couldn't fix the fridge. I am hoppin' mad. I have been without this fridge for 2 months now. Your service is horrendous. I want a promise that your tech will show up at the time specified or I'm taking this matter to a lawyer and suing.

I have Sears master protection plan for over 30 years . I called about my tv a few times and was told there is no one available in my area to fix it! I would have to pay another repair man out of my pocket and they would reimburse me. I am in my late 70s and do not have extra money for an additional repairman when I just spent over 700.00 for the master protection plan. Today they came and put new parts in my stove the man left less then an hour later same problem . I called Sears they will escalate a repairman. Seriously! I have no faith in Sears at this point. I am so disgusted . My tv is on the master protection plan and they don’t fix them?

My water heater was having problems and they sent a young man that did know his head from his butt. He messed up my water heater and told us we needed to have our house pipes changed and we did and paid more than $5500.00 for this one company toi do this. But what he did to our water heater was not good cause now every time we want to take a bath we have to wait until the brown water runs out before we get clean water. We cant afford to buy a new water heater so we do not get this problems.

Now the washer is another problem every time I put clothes in there to wash the dances all over the place and I am so tired of going thru that and the noise it makes when it rinses and washes it is freaking annoying and drive us crazy I want $10000.00 to cover for all this frustration and anger that we are going thru and I am so tired of it. Please call me a [protected] my name is sofia corbin thank you for listening to my headache

Ordered a stovetop for my range on January 8 after confirmation that the part is in stock. The delivery date provided was January 12, 2023.

Order Number: W521920

The part never arrived. Called SEARS twice and was told that the part will be shipped today. The shipment never shipped and still shows IN STOCK.

Finally called SEARS on Wednesday January 18 and asked SEARS to cancel the order and refund to original method of payment. I was told the order is cancelled and I shall receive an email.

The order is still active on the system and no refund processed. It seems SEARS is not willing to ship the part ordered and neither ready to cancel the order and refund ... A total fraud.

My bank account information was re-activated from a closed account and a water filter was sent to my home in November 2022 (service agreement was cancelled in 2016). I disputed the charge on my bank, but because item was delivered to my home address at 608 McKeage, Hoyt KS 66440, my account was debited the $53.93. I returned the filter by UPS on January 4, 2023, tracking number 1Z1VR7919094110877. I contacted sears parts direct and asked for a refund and email stating service agreement was cancelled. Neither has been provided. I have called numerous times and am never able to speak with anyone who can resolve this issue. Sears parts direct show the filter returned but I have not received a refund.

My bank card information was reactivated without my authority.

Royetta Rodewald

[protected]@hotmail.com

[protected]

we contacted sears repair to schedule an appointment to repair our GE built in oven. and for 2 appointments the technician does not come and they keep rescheduling our appointment. The problem that I'm working and can not keep taking days off to wait for his majesty to come to check our oven, I will get fired for your not accurate appointments. and you also reschedule appointment automatically without checking with the client if they are off or not. and No time range for the technician visit that mean I wasted last appointments seating at home from 8:00 AM till 7:30PM waiting for his majesty visit. No phone agent available to contact with only your system menu voice machine. This is the worst customer service I had in my life and you are expecting to sign a full home warranty plane with you? That's suck.

And as your [censored]ing system rescheduled the new appointment on January 18th. I don't need to take extra day off work or I will get fired. So I need the technician to come between 4:00PM to 6:00PM for January 18th for sure without any rescheduling a new appointment.

Name Samar Ammar

Order number [protected]

Fairfax, VA

Phone: [protected]

In June 2022, I renewed my Master Home Warranty Service for my home at 309 Oregon Avenue. Last Summer, my air conditioning system wasn't getting cold. So I called Sears. The technician came out, and instead of him calling the number, he canceled the appointment. I called in August wanting to reschedule the appointment, and I was told that there was no one available in Northern Louisiana. I called again last fall, and once again, I was informed that there was no one available in the area.

On 1/23/2021 I purchased this refrigerator from my local Sears store, with no extended warranty. I paid $2781.99. On August 24, 2022 I notice a water leak. Under investigation I found a pin hole in the water and ice maker. I then shut off the water. Then discovered it had been leaking for quite a will, into my basement boxes. Had to replace the flooring. On September 28, 2022 the refrigerator started having cooling problems. On October 12, 2022 the freezer. Called for a Sears repair service, couldn't get here until Dec 15,2022. Under his investigation I was told they did not make replacement parts for the water & ice maker. Then that the refrigerator had some kind leak after further investigating to find it and repair it would cost over $1000.00 plus I could not fix the water & ice maker. So for another cost of $115.95 for his service. I basically had bought a lemon for my refrigerator. This just doesn't seen right to spend that much money for only 1year and 7month of operation.

Thank you

My dryer was out of sevice for 28 days from 11/25/23 to 12/23/22. When it was fixed I was told I was entitled to a check for $50 for inconvenience and trips to the laundromat. Claim was denied because "the repair was completed"

When calling about claim was told there was nothing they could do because the repair was completed. Could not open a claim because I only got computer roulette on who to talk to. I have had a protection agreement with Sears for 38 years.