Sears review: Terrible company! 187

UNplug the thing.

Without power, the darn thing can't hold on to your clothes.

You should wash clothes in the river.

i wish i have not purchased the kenmore oasis . it just stopped running.the computer chip just went out on it . i come out better just taking it to a junk yard than fixing it. i want kenmore to know that i thought their products was good but i see i made a mistake. i purchase my washer in april 2007 and now i'm in the process of buying another machine. also i have a problem with it locking and there was no way to get your clothes out in an emergency, it should have a switch. i think i bought nothing but junk, and i'm going to make sure everyone knows it.

i bought the kenmore elite he top load washer in may of 06 great until you have a problem. then before sears will send out a repairman they want to charge you 70.00. no i did not spend the money for the extended warranty, when you spend over a thousand dollars for an appliance like that it should last longer than just a couple of years. i have now been without a washer for 3 months. and there is just one excuse after another why the electronic control are not arriving. and to joe you cant operate a machine when the damn thing is broken and you cant get the part. it is not misunderstood it is defective!

I am reading all these comments for the first time; they are ALL TRUE this machine is a piece of crap! I purchased one in '06 - the computer went out within 30 days! I should have known then! It has now gone out again, plus the control panel on top of that. Sears has been out to my house FOUR times within last month. I just sent an email to their CEO (hoping the email I used is correct). I'm fed up after spending that kind of money on a washer. I'm hoping that they are willing to fix or preferably replace (I said it was a LEMON). I like the class-action idea. Obviously from all these comments, this machine is worthless.

here is another dead kenmore oasis elite top loader purchased in 06.
washer full of clothes and i'm on day one of a twelve day wait for the serviceman to come and tell me he needs to order parts that might come in
sometime, and from the sounds of all these complaints probably is'nt going to work. any word on a recall of these machines? class action doesn't sound as good, but something needs to be done. what, no lawyers got screwed by buying one of these over priced lemons?

We have also had the misfortune of buying this "dream" machine...it has been a nightmare. It, too, has woken us up in the middle of the night, beeping, starting a cycle on its own, shaking, spinning. We've named it the "possessed machine" and often have prayed just to get one more load washed! We have not had any clothes tear/damaged, but we have had similar experiences of clothes being balled together, permanently "wrinkled" along with the mildew-type odor. We are at the point where we have to stop the cycle to empty the water and push another button for the rinse cycle to begin to finish the load. It beeps, the numbers race up and down the keyboard/pad. We've had the Sears technicians out and for only $500+ they can replace the "brain" as someone else has mentioned. We, too, had a Neptune previously and replaced it with this more expensive model because of the "glowing reports" from the sales people. We did not purchase the warranty, who thought that a machine over $1, 000 would need additional coverage! We also have to unplug the machine at night, if we want to be assured of a night's rest. It is sad, indeed, to have paid for service and quality and to be so let down by Sears and their inefficient products. For months I bragged about this machine, now it is a subject of disgust and I freely tell/advise anyone not to buy this product.

The local store no longer carries that line.
Seems it died due to lack of interest.
The whole store looked aweful.
I was there to spend my 120 dollar credit for cancelling the warranty.

It took an hour to find 102 dollars worth of the crap they now sell.
Sears is dead.
Employess milling about, asking " Can I help you ?", then walking away dejected before you respond.
It was horrible.
What an aweful store.

A class action would be like sueing a squirrel.
They are done.

Hey Sears, next time a customer request you actually "fix and preventative maintenance " what my warranty contract states, maybe you will remain a viable business.

Become a hardware business, Craftsman is all that keeps you alive.

Sears has horrible CRAP, people...buy nothing from them but wrenches.

Kenmore pots and pans...me and my wife laughed at that !

I read all of the complaints and totally agree. I did not buy the warranty as I figured this was the cost of two other machines, so it must be twice as good. NOT! When it broke, I waited forever for someone to come out, ordered parts that didn't come, then two control consoles came to their warehouse, he brought out one that was broken - but had already sent the other one back, we cannabalized the controls I had for a knob and switched out the one on the top console - my idea actually, as I couldn't wait another two weeks. Then there was a recall part that took a couple of weeks to get installed - waiting for delivery and then the repairman. I am constantly getting odd messages of unbalance and beeping. I do not over fill the machine. Washing clothes is "a chance I take" every time I push the power button. The clothes are VERY wrinkled.

The repairman also told me that no one knew how to work on the machines and they were all sort of guessing - gee that makes me NOT want to call them. The repair company A & E Service Repair is a subsidiary of Sears. If their washers and dryers worked, they would put their subsidiary out of business. It is a vicious cycle here.

My husband thought he was doing me a favor buying this washer and helping with water reduction. I'm with all of you on this being a lemon machine. I would participate in a "replacement" suit - not the same machine, I want a spindle old style one - that would make me happy!

Does this look like a happy face? :> (

We've had the Kenmore Elite Oasis for 2 years. After the guarantee of 1 year, it started bugging out. The Washer will stop and beep during mid-cycle, and so it will have to drain all the HOT water and start over again so that the clothes get washed. It will stop and BEEP not just on the first cycle, but even 2nd, 3rd and 4th! What a waste of energy, draining all the hot water to start over again. Why does the circuit board have to malfunction after the guarantee is up! BEEP BEEP BEEP! Story of my life.

My Kenmore Elite Oasis HE (2yrs old) just one day decides not to power up. Unplugging and then plugging back in only causes it to beep once.

Replaced controlled board on my own by purchasing $150 upgraded version from internet site. Got 3 loads done in one night. 1 week later machine was totally dead. Put in old board and still dead, so I returned new board stating it did not resolve my issue.

Called Sears repair service since I didn't know what else to do and paid $200 for them to come out and cover any parts under $100 (+ 1 yr. warranty or any parts bought). Repair man shows up tests control board and figures out it is dead. He says replacement board needs to be ordered and I'll get it in a week and they will send someone over to install. He left and I kept machine unplugged.

Next day I plug it in (for the hell of it...) and it powers up. 3 loads are completed with no problem. This leads me to believe I am not experiencing an issue with the control board and something else is causing it to not power up.

Any one with a clue what could be the culprit?

I agree absolutely with all these posts. Machine is faulty. My Oasis is juat two years old and already we are seeing the F1 error. My old machine was fifteen years old. At ten years had to replace bearings and gasketts.

This machine does not do what the Sears Representative said it would do.

In a prior post an 800 number for recall service is given. Hope everyone uses it. The more people who complaine the sooner we will get the problem resolved. Please make sure you tell the Sears rep that there is a class action lawsuit pending(find it online) and you may be participating in it if you do not get helped. Maybe that will move them faster.

Here is a solution I found on line, it may work for you as well. Look at:(http://applianceguru.com/forum11/10381.html)

"Well, to continue the story, before we loaded the machines for return my son ( the electrician) says, "let me look at it". Within minutes the motor and top panel are taken apart and he has cleaned all the motor, hall effect sensor and computer harness electrical connectors with Cramolin R-100L. We run through the F51 diagnostics in the manual downloaded from the Whirlpool site. It works fine. Two days and six loads later, it's still working with no problems. "

Hope this helps you all.

Personally I will have this printout from "applianceguru" on hand when the repairman shows up and make him do just what this man has done. Will make sure I have this Cramolin R-100L on hand as well, just in case they do not have it.

I believe in proactive consumerism. Big buisness should not be able to sell us lemons at huge costs without redress.

Good luck!

Please warn everyone you know to NOT buy this washer. It is a total waste of money. Sears knows there is a problem - it is documented all over the internet. I can find no info on a recall and don't think there will be one. There is a class action lawsuit but I don't know if it will come to anything or not. Just another example of corporate America screwing the little guy. They have their money and are still selling the washers and Sears could care less that the washers they sold are defective. I will never purchase another item of any type from Sears. Check out this site and see all the problems people are having with these washers. http://www.fixya.com/support/t286969-f1_error_code_kenmore_oasis

I'M WITH ALL YA'LL, THE QUESTION IS HOW DO YOU GET YOUR MONEY BACK, I'M A HOUSE WIFE AND IT TOOK ME 6 MONTHS OF WORKING ON YHE FARM TILL 12:00 AND 1:00 IN THE MORNING, AND I'M NOT THAT YOUNG ANYMORE, ITS HARD TO WORK THAT LATE, ALL I WANT IS MY MONEY BACK, PLEASE HELP ME, IF ANY ONE HAS FOUND A WAY OF GETTING THERE MONEY BACK, PLEASE LET THE REST OF US KNOW HOW WE CAN DO IT TO, THERE HAS TO BE A WAY, I DID NOT WORK TILL ALL HOURS OF THE NIGHT TO TOSS $2, 000.00 DOLLARS IN TO THE TRASH, DO NOT BUY THIS WASHER AND DRYER, YOU WILL BE SORRY YOU DID.

I cant beleive how many complaints I have seen on the Elite Oasis Washer. We bought it in August, 2006, and so far the repairman has been out 4 times. I have spent hundreds at the laundramat. I have a family of six and was thrilled with the large capacity, but I never new $1000 washer could be this bad.
It is a lemon. I have asked Sears if they can replace the machine and they flatly said "oh, we cant do that". Luckily I have the extended warantee. I will never buy another Sears product. I am letting everyone I know about this product the poor customer service, the endless wait for a service call, the wait for the part...count me in on a class action

Perhaps you all think Sears cares ?
Just look at the recent CEO's looking to get their $70, 000, 000, 000 in bonuses AFTER running their companies into such a hole they have to beg Congress for a bail out.
These people running these companies could care less about their customers.
You are a potential open wallet.
I am glad the economy will maybe kill off the conglomerations of MBA's and lawyers called Companies.
They aren't Companies.
They are the equivelent of mobsters.
Hope they enjoyed their gold shower heads and toilets...time to pay the piper.

To all of you who have complained about the Sears Oasis line of washers and dryers - I am right there with you. But I must urge you to contact the Federal Trade Commission at [protected] and file a complaint. If enough people file complaints about this product, then they will launch an investigation. I have both the washer and dryer. I purchased them in March of 2006. I did not purchase a extended warranty. I started having problems very early on, but then in February of '07, the motherboard on the dryer went out. Took them 3 months to fix! Now, the power supply mother board on the washer has gone out! I refuse to wait that long to get it fixed and I called every number I could find for Sears to complain. I am getting action, but still have dirty wet clothes locked in my washer!

Please don't just complain on websites like this, but take action! The FTC personnel were very nice and actually urged me to get online on these type of complaint websites to encourage others who are unhappy with these poorly built, poorly tested appliances that cost us all an arm and a leg and now don't work as promised to do something about it!

I had the same problem: Just one day it decided not power on. Class action? http://toploadclassaction.com/index.php

I thought Sears was the best and stood behind there products-WRONG!my oasis elite washer flashes f1 f2 f3 so far no one has been able to fix it. No more sears for me. I have never paid so much for a washer in my life but thought I was getting the best and from a proven company. The washer I had was 15 years old from sears and was still running I just wanted a new larger one--wish I had my old one back

The FTC ?
You want the government to protect you in a capitalist society ?
You deep thinkers went to school twice in 9th grade.
You wanna be socialist one minute, capitalist the next.

Don't buy from Sears ever again is the capitalist answer.
Sue everyone in sight, and ask an already inflated goverment for help is the socialist answer.

The government's job is to build roads and bombs...not fix washing machines.
You whiney "government outta do something" people got this current out of control situation of trillion dollar debt going !
Government loves you sponges.

The washer is a piece of crap.
I threw mine away.
Learned a lesson though.
I don't need the FTC...I just dumped Sears as a future supplier of my needs.
That, my ###ic friends, is capitalism.

I am absolutely disgusted with Sears and will never purchase anything from them again. My washer (Mod 110.[protected]) is a little over a year old and it is giving me every error code there is including ones that are not even in the manual. I get F51, 80, F2, C0-9. Yesterday I had to unplug it b/c it was doing it's own thing even though I wasn't even washing anything at the time. It actually turned itself on so it could beep all day and flash error codes at me. Absolutely ridiculous. I called Sears and was transferred from recall (not under any recall) to customer service (no help) to parts to find out how much this control panel would cost ($242.15 plus $109 for the repair man to come out). At that cost I am going to Best Buy and purchasing a new one for $314 and again I will never purchase from Sears again. PS. While on the phone about my washer, they informed me that there was a recall on my refrigerator light (never noticed that as a problem but did notice that my freezer doesn't close properly and that is not covered, of course.) Do not buy from Sears!

I agree, the washer and dryer are the worse appliances we have purchased in the last 35 years. I too, purchase the washer and dryer in 2006. The dryer was replaced the first few months, after Sears service tried to replace each part that took days in our home and we lost days of work. The washer was repaired at least twice in the first few months, and now 2 years later we continur to get a F51 code. I hesitate to call Sears for repairs because most of the technician do not know how fix the appliances. It's a disgrace how a company can get away with selling inferior products for so much money. Once again the consumer is left with no recourse. I even called the corporate offices and got nowhere.

I also own one of these wonderful machines. Approximately 2 years after the purchase, I also started getting the F1 code. After reading the information on this page, I first called the [protected] number. I gave them the Model #110.[protected] and serial # CT1872394. I ask if there was a current recall on the Oasis HE washing machine. They looked and stated there wasn't. I then ask them why there were so many complaints on this washing machine on the internet with the same F1 problem. They then stated they were unaware of this and that nothing could be done at this time without sending a tech to check out the machine. I asked if there would be a fee for this and their responce... could be... I then mentioned the class action law suit that was listed on the internet and at this point they stated they could no longer discuss this and hung up... I also called [protected] and was met with a couple of hang ups after given them my phone number. Is this a way for Sears to handle their customers? Great service on Sears part and at this point I can replace the control board myself at a cost of $135.00. I will no longer consider Sears a place in which to buy appliances and will be looking elsewhere for the new appliances which include a new 52" LCD television this Christmas. Sears, may you find chapter 13 in your near future...

I agree that when you pay over $1, 000 for a washer, you expect it to work longer than the warranty period. Mine conveniently for the manufacturer quit working within about a year and a half so the warranty no longer applied. Sounds like the circuit board/computer was a flawed part from the beginning and I think that Sears should cover the circuit board under a voluntary recall. For now, I just paid almost $200 for the part and I hope I can install it myself cuz I can't afford the repairman bill. I am disappointed because I expected much better quality for my $1, 000 but I guess you don't always get what you pay for.

Bought Oasis at Sear's Black Friday sale in November '06. A couple of weeks before warranty was to expire, I called Sears about the plastic tub ring coming apart. Repairman came a week and half later. Said ring needed to be replaced and so did the main circuit board because it had shown a "F51" error somewhere in the past. Parts came in about 2 weeks.

Two months later, in late February "08, machine started showing F51 errors on a regular basis. Between scheduling with Sears and waiting on parts, I went about a month without using the machine because. A different repairman came this time, and he said that the first guy should not have replaced the circuit board. In the end, however, he didnt know what to do either and so he replaced the circuit board again. I told him I thought it had something to do with an impediment to the rotation of the tub. He said he was the professional, and he would change the circuit board.

The reason I thought it had something to do with the rotation of the tub was from reading complaints on internet. Several people online said that a 30 minute repair once or twice a year would solve the problem--that a substandard corrosive material had been used for a key part.

It wasnt but a month before F51 codes were a way of life for me. I read on the internet that you could hit the stop then start buttons and keep the thing going. I did this all summer. Then I figured out that quick turn of the tub by hand helped to keep away the F51 code. Over the past 2 months, I havent had much trouble and even complemented the machine to someone 2 days ago.

But I forgot to knock on wood. Yesterday morning, I washed one load of clothes with no problems. But the second, a load of towels, got hung up at 42 minutes (42 and 18 minutes were the 2 problem times within each cycle). I took out half the towels, then finally all the towels. Even with nothing in the tub, it couldn't get past about 42 minutes. The wet towels are now sitting in a basket on our front porch.

I dread dealing with Sears. Even their sales people admit that their service "sucks". I paid for an extended warranty, but may get whatever money is left back from it and go buy a cheap washer (not from Sears!). Couldn't be any worse than what I've got. I would gladly join in a lawsuit.

When the machine is working, I really like it. I haven't noticed the damaged clothes that others have mentioned. Also, the machine is on the second floor (the reason I bought it not and not a front loader) and I have a floor pan/drain underneath, so have not noticed any leaks.

I am not happy and hope that Sears pays for their poor record with the Oasis.

Again another Elite Oasis owner with the non draining issuer and the F1. I also cannot beleive that a machine that costs $1000.00 does not work longer than 1 or 2 years. I have just started out with the F1 issue today, 2 loads 3 f1s. Hitting the stop/start buttons has worked but why should any of us have to deal with that.

I called the recall number [protected], there is still no reacall on the computer board, even though they are getting quite a few calls. Yes a tech can come out and maybe if the manufacturer decides you should be under the "fix it at no cost rule" you will not have a cost. But hey it is up to them. I have seen other manufactures send out faulty product to hit a lauch date and hope for the best, I am guessing that is what the manufacturer did in this case.

Please call the recall number if more of us protest, we will get results.

PS: To the person who posted a ways back that is the socialist, go to a different country and live. You can be a happy capitalist and still expect the product you purchase to work correctly and be fixed if it does not.

Never buy anything from Sears. After taking your money, No customer service. I am looking at 10 plus days without a washer. I paid over $1200 for machine, plus taxes, plus warranty. Getting codes. Service man stated that the machine was a problem. I am getting nowhere with Sears. They have been rude even to the point of hanging up and telling me to visit my local laundromat. I asked them to please overnight the parts, but they said, it would happen. NO HELP AT ALL. I would not recommend anyone buying this washer or anything from Sears. No truth in Customer Satisfication Guaranteed" I intend to notify everyone I know about this machine. I'm willing to join suit against them.

I should have stated in my comment. After asking them to overnight the parts, they told me, IT WOULDN'T HAPPEN...

I found out how to get to them, went on line and filed through the Better Business Bueau and explained all the problems, and told them to solve it, I wanted it replaced. Well, Sears called me the other day and want to give me a 1, 000 dollars towards a new washer, mine is only 1 and half years old and is a osis he, now I am just scared of which washer to rebuy through Sears, I think I will call my repair guy and ask him which one he can work on not Sears repair, mine.

Heres a petition we can sign if your having the same problem:

http://www.petitiononline.com/cabrio08/petition.html

I just have a couple of things to say. We too purchased the Oasis Washer and Dryer. We had the repairmen out for the dryer so many times that we finally fought with Sears so much they finally gave us credit towards an LG dryer. Have had not one problem with it, goes to show (anything but Sears products). We now have a hose (part # 8182767) on our washer that has a leak in it and when washing a load of clothes we end up with a puddle on the floor every time. We too purchased the service contract (what a joke, don't waste your money). Basically, they tell you that they dont have a service person available for 15 days after you call in the complaint. So, instead I took the cover off the back and figured out which part was leaking all over the floor, called and had them send me a part (of course they wouldn't expedite the shipping because it was under the service contract and that would cost sears more money). I checked today to see the status of the part that was "supposed" to be shipped... To make a long story short, the part is on back order and Sears cant tell me when it will ship. Sears SUCKS! I will NEVER purchase a Kenmore/Sears appliance again. Actually, here is another little story... My wife and I were in Sears the other day and wanted to purchase a 300 dollar air hockey table for our children for Christmas. We couldn't get anyone to check us out. We were told that if we needed some help the other dept could help... The run around... I will never step foot in a Sears store again...not even to walk through it to get into the mall.

I too purchased this piece of crap in Feb of 2007. For the past few days I have received the famous F1 code. Right now it is manageable because it only happens in the very beginning. However, I have had the same problem with the mildew smell. I thought this was due to the lid being down or forgotten clothes, but after reading this, I think it goes deeper than that. Sometimes I need to rewash clothes just to get the smell out. I will never buy anything from Sears again. Luckily we did not buy the matching dryer and opted for a cheaper non-computerized version. So far it's worked okay. Has anyone had any luck with the BBB or FTC? I don't even want to deal with Sears after reading all this. I did sign the petition and register with the class action lawsuit. I would like to be compensated for the 1000 I spent on this poc so I can buy something else. One should not have to purchase a new washer within 2 years. We need to get the message out and make sure more people file complaints. ABC, NBC, CBS, CNN, MSNBC...who should we contact? I'm sure some news reporter somewhere purchased this poc also. We need to expose Sears and maybe we'll get somewhere!

I just filed a complaint with the Better Business Bureau and would encourage everyone on this list to do so immediately also. I don't know of any other way we can get help regarding this poor product! Here is the info. to do so:
The BBB that will handle your complaint is:
BBB Chicago & N. Illinois
(Chicago, IL)
330 N. Wabash, Ste. 2006
Chicago, IL [protected]
Phone: [protected]
Fax: [protected]
Email: info@chicago.bbb.org
Web: http://www.chicago.bbb.org
Filed against :
Sears Holdings Corporation

I purchased a Sears Kenmore Elite Oasis Automatic Washer on 7/9/2007 for $699.99 plus $60 delivery fee plus tax $55.48 for a total of $815.47 from Sears Retail Dealer Store, KS 03351. The cycle on/off beep signal beeps continually when you run the washer throughout the entire load. If you leave the machine plugged in when the machine is off, the machine will start up on its own, start filling water suddenly, weird stuff like that. I called Sears Repair Service Center and they finally had a serviceman call me a week later. I asked him how much it would cost to fix and he told me that it would cost $121 just to come into my house. When I told him what the machine was doing and that I had read on the web that it was probably a bad control board and that it sounded like it usually was a $400 repair, he agreed and said it would cost between a total of $350-450 to repair. I told him I'd have to discuss this with my husband and canceled him for that day. I think this is an unfair repair cost for a product that is only 2 years old plus it was a $699.99 machine and costs $400 to replace a control board? Sears needs to recall this product. The problem is that people NEED their washing machine (like I do) so I either need to get this fixed or go out and buy a new one. This is very unfair to the consumer to be treated like this. I do not think the retail store should be charged for this problem because this is a producer issue.

I have bought a $700 ON SALE Sears Elite Oasis Washing machine in August of o6. We only do about 5 loads of clothes / week. After 2 years I have been getting a F1 code. The manual tells you with any F code press stop to clear the code and start again. If the code comes back then call for service. Before I called for service I googled the F1 problem and hundreds of people said that they've had the same problem and after calling for service the had to pay close to $400 for a new mother board that lasted 4 months. the only difference is that most of their washers went bad after 18 months. DO NOT BECOME A VICTIM OF SEARS & KENMORES GOOD NAME. THEY AREN'T THE SAME AS THEY USED TO BE!

I fought the F1 error code for months. I ordered the motherboard online and repaired my Oasis washing machine back in December 2008. The cost for the control board complete with 2 day shipping was $151.00. The only tools needed for repair are a phillips screwdriver and a 1/4" nutdriver. Time to do the complete repair was approximately 20 minutes which included disconnecting the machine and pulling it out from the wall. The machine has now worked for 2 months with no problems. The control board is an upgrade from the original board...Why would Sears/Whirlpool need to upgrade these boards if there weren't a problem...Some secret Sears with take to chapter 13...I hope...

I'm in the same boat. First I had the Calypso. You would think I would learn my lesson. But no I say it was just a fluke. No fluke...just a Sears new-fangled junk washer. Now I have the Kenmore Elite Oasis. Problems again . At first I thought it must be me. Surely there couldn't be two lemons Wrong! This think excells at permanent wrinkles. Sometimes I actually have to unknot the items before I put them in the dryer. They still come out wrinkled so I have extra work pressing them. This does not happen on my mothers' machine or any other for that matter. Now the two year old unit is making weird noises and filling up with extra water. The service man came today and blithely informed me he gets the same complaints all the time. He ordered a valve and said the machine was filling normal (WRONG). HE also said to call when the part arrives and he will return. I have no faith in Sears. We have been DUPED!

After 7 service calls and replacement of two perfectly good water pumps and several accusations of using the wrong detergent, Sears finally replaced the control board on our Oasis toploader. They refused to believe the control board (water level transducer) could be defective. They were wrong all along. The washer works fine now.

We also bought this machine at the local Sears store. We have had many problems with the actual wash . It bunches the clothes up to one side and then rips right through them. Many brand name clothes have been ruined. I called Sears and of course they have never had complaints about this machine. Interesting! Why are there four pagesa of complaints right here of people who state they have called Sears and received No "SATISFACTION". Well maybe they haved suckered us in this time but none ever their appliances will ever enter my home agian. SO WHO WINS IN THE lONG RUN?

I've had my Oasis Elite toploader for just over 1 yr..I keep getting the F51 code...I've had 4 techs out and nothing has been resolved...I had the motherboard replaced on Mar 13th and first time I went to use it got the F51 code again... I also have been a devoted Sears customer for over 35 yrs and have bought nothing but Kenmore...
this Oasis Elite is a very expensive hunk of JUNK! I am now waiting for a delivery of some part, basically I am now going to have ALL the wiring replaced in the machine...I've been promised by someone in Management that should this 5th svc call NOT resolve the problem, I WILL get a new machine...I'd rather go to the river and beat my clothes on a rock than accept another Washer from Sears...I Agree with all these posts...this is the worst Washer EVER and it needs to be recalled..I AM going to contact the BBB...I didn't even think of that till I read it here... there is NOTHING positive about these New fangeled digital Lemons...And don't even get me going about the stoopid Dryer!

Ok HERE is the trick to get past Sears. You call them up, they send out a repairman. Watch him what he does. If you have NO technical knowledge (it doesn't take a lot) get friend who does.

Usually it's a small part that has shorted. My Lid Switch has shorted twice in a 12 month period.

So they come out, you watch them, ASK alot of questions. What's wrong, etc. They will take it apart and show you, ASK how it's installed! (They love to show their knowledge) Then they will want to order it and charge you like $160 to $300 for looking at the machine. Tell them, you don't have the money...'Sorry, wife has all the money' (no CC, or check) and they will call their Supervisor and he'll say, well don't do anything.

Then go on line, look up the part in Sears Parts, order it and replace it yourself. I have saved at least $500 in labor. The parts are VERY easy to install usually. (To lift up the back lid, insert a flat head screw driver under the far corners looking straight at the machine. They are held on by clips)

Good luck, and don't pay service if you don't need to. These things are NOT rocket science!

Called the recall # today...[protected], the lady said that there IS a recall on it and letters were sent out last week...she ordered the part to be sent to my house and scheduled repairman to come out and fix in two weeks. We just had Sears repairman out today and he said there was nothing else he could do, since we have had the module replaced 2 times before. Who knows if this will help or not, I think this washer is a piece of crap, but what do you do... She also assured me that it would be NO CHARGE, since it is on the recall list. She also said that if we had paid for the part they would refund it ( Ours was still under warranty, which runs out next month)
I hope this helps everyone, even thought it is extremely aggravating.