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Sears

Sears review: Kenmore Furnace

M
Author of the review
11:20 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Claim 751605. This is the biggest scam ever. Master protection plan is supposed to reimburse me an approved $600.00 for replacement of the furnace motor fan. It was in the dead of winter with over a month of waiting, Sears failed to fix. This was 11/14/22. It's now 8/30/23 and after more than 50 calls and the same fake line given to me, I am still waiting for my reimbursement.CLAIM DETAILS

CLAIM 751605

CLAIM STATUS

Claim Submitted Date

11/09/2022

Claim Submitted By

CUSTOMER

Claim Type

Alternate Service Provider

Product Type

FURNACE

Case Number

7562955

Requested Reimbursement Amount

1200.00

Requested Reimbursement Type

Requested reimbursement type

E-Gift Card Email Address

Service Order Unit

0009784

Service Order Number

[protected]

Verified Service Order

Y

Agent Override

AgentOverride

Approved Amount

600.00

Approval/Deny Flag

Approve/Deny

Contract Details:

Customer Number

[protected]

Contract Type

Master Protection Agreement

Contract Number

[protected]

Item Description

FURNACE,GAS,1YR,SHIP ONLY

Contract Start Date

06/08/2021

Contract Expiration Date

06/08/2026

Retailer

Sears (Incl Hometown & Outlet formats)

Customer Details:

First Name

ELENA

Last Name

FIGUEROA

Email Address

[protected]@GMAIL.COM

Phone Number

[protected]

Primary Address Line 1

620 PARK AVE

Primary Address Line 2

City

YONKERS

State

State

Zip Code - Customer

10703

Mailing Address Line 1

620 PARK AVE

Mailing Address Line 2

City

YONKERS

State

State

Zip Code - Customer

10703

Desired outcome: Please pay me my approved $600.00 for the replacement of my furnace motor fan.

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