Shoppers Drug Mart
Reviews and Complaints

I had just been released from the hospital after a c-section and needed a breast pump. The first SDM I went to did not have in stock but called around for me, found a SDM that did and asked them to hold it for me. They even gave me a card from the store so that I can show proof. I went straight to the second SDM and once I got to there the man behind the pharmacy counter (Seemed like a manager), told me that someone is waiting for it and he will be giving it to them because they got there first. Despite explaining my situation to him and then having to press him on the fact that he promised to put the product aside for me, he still refused me the rental. I found this behavior inconsiderate and lacking in compassion. Although he had no way of knowing my situation exactly, many women renting breast pumps are probably coming directly from the hospital. And regardless of my situation, it is not right for an employee to deceive a client by telling them they will put a product aside a product and then decide not to do so once the client arrives. The employee should have just said that it is against policy to hold that item for a client. It was a little of 48 hours from my surgery, I was in pain and had a hard time walking around. I felt taken advantage of, it seemed like all he cared about was getting the product rented and had absolutely no care for the customer. I'm extremely disappointed in the service I received and am considering not going back to that location. This employee was working behind the pharmacy counter is likely working with other potentially vulnerable clients. If this employee is willing to do something like this, I'm sure the service he provides to his other clients must lack the same care and consideration. I hope that this lack of customer consideration is corrected and could continue to be a loyal shopper in other stores at least. Date: Sunday November 15, 2015 Time: Afternoon Location: Bramalea City Centre, 25 Peel Centre Dr #379, Brampton, ON L6T 3R5

I typically buy my husbands and my toronto transit token at shoppers in Leslieville because it is the only place that I can purchase more than 5. This morning the employee on cash rudely refused me the quantity we need for the week because the tokens are meant for "everyone" as she put it. She then informed the other woman on cash to refuse me any as well. The issue was not that she didn't have enough, but that she didn't want to give them to me. Yet, I witnessed the one cashier give a customer before me two metro passes?! What is the difference?!

I have loved this product. As the cold/flu season approached, I contacted many of the outlets of Shopper's Drug Mart in Saskatoon, only to find this product has been discontinued - I believe the pharmacist said - across Canada. For those of us who have a hard time swallowing large pills, this product was a dream come true. I looked forward to purchasing it every season, and I have been a regular product user, buying it since I spotted it on the shelf over 5 years ago. I just needed to tell you, it will be sadly missed!

I went to Shoppers to get some prescriptions filled, buy an eyeliner and a round hair brush. I like Lacombe products and so I was looking at their eye liners. I was the only person in the department. The only counter staff in the makeup sessions was talking to a man who had just come in from the other department and wanted to check out. I needed her assistance as Lacombe is locked up, so I stood by the product and waited for her to finish up. I hear her say to the gentleman that if he purchased two hundred dollars worth of product, he would get double the points. He then said okay, I'll buy something else. He asked her about a product that was not in the makeup section, but back in the main section of the drugstore. She left the counter and took him into the other department. A few minutes later they both return. His new purchase still did not take him to $200.00 and I am still standing there. He tells her that he would go shop around and find something else. Finally she comes to me and asks if she can help me. I say yes I'd like the black Lacombe artline eyeliner. We chat about it and the differences between the a couple of products and she then says the eye liner is over here in a locked drawer, gets the key and opens the drawer. While she is in the drawer I ask about a different colour of eyeliner how dark it is and she starts to explain. The Gentleman that had been there earlier, returns. He cuts her off in her reply to me and asks her a question about some product in the other department. Without a word, a backward look, acknowledgement of any kind that I am talking with her, that she is serving me, she closes and locks the drawer, pops up and leaves the department with this man. I am shocked and pissed. How rude!

August 14, 2015 I sent a moneygram to my sister in California totalling $166 including fees. An hour later my sister texted me money gram was not sent. Immediately I went back to Shoppers to find out what happened to it. The clerkdid not send it to the United States but sent it to Canada. To correct error a more experienced clerk did a refund transaction to retrieve money. Automatically their printer printed a refund check(initially I paid them in cash)and then resent the money to correct destination. The clerk kept the refund check and put it in cash drawyer. On August 20.the clerk calls me, wants me to pick up refund check and give them an additional $166. Why should I be shaken down for their error. Management must be a mess at that store. Whydont they just cancel check?

On two recent occasions, I have encountered errors at the til.
First was an item rung in twice. Had to go back for the correction.

Second was food item with discount coupon that the cashier made an error on the dollar amount. Didn't notice until we got home. Went back to be told had to bring product (fresh OJ) unopened to get lousy $2 discount.

Hate the rewards fine print as well. Make sure you use your points before expiry.

Me and My sister have been regular customer at Shoppoers Drugmart in Brampton Great Lakes blv. We always spend really high amount of purchasing from there. But recently there employees has been changed and I have never been treated so disrespectfully and in disturbing manner. We have always shopped there and were very happy customers. My sister tried out testers as she wanted to buy some lipsticks, and the lady from counter looked sooo mean at us and came several times to us not with pleasant smile but said something very rude and kept spying on us as if we were thieves. Made us very uncomfortable then called the security who were standing right behind us. Customers should feel happy to be in your store and feel comfortable and friendly environment that will convince us to visit there more often to buy more. But seems like they don't want any customer over there. They didn't stop from there but I heard that lady talking to her co worker about us making fun of us infront of other customers. Mind you I make more than six figures, I don't need to steal .. and even if I made minimum wage we have morals and integrity. I felt like she was being racist and judgmental, without getting to know the customer and speaking to us.. if she did she would have understood what kind of customers we are that we value good customer service and a good company that makes us feel comfortable. But making us feel soo unspeakably discomforting, forget about going to that location.. me and my family will be banning to shopping from Shoppers Drug mart completely. Rather we will choose where they respect customer and value customers with dignity and good etiquette. I was very very disappointed and hurt, not only because of this.. just before taking my sister.. she has been in intensive care for a while, I wanted to cheer her up to buy some cosmetics.. and they just made her hurt and cry. Very disgraceful behaviour by the employee on that location. I have no words to express how angry I was. But, I will be happier to know I will put my money somewhere else, where they appreciate my purchase.

To whom it may concern,
Before anything else, everything i say in this letter is true to the best of my knowledge or memory. If the people involved says otherwise, i do have a witness to all of this. My friend is willing to testify as to what exactly happened. My friend accompanied me during the initial incident and will attest to everything that happened. Thank you.
Let me go back to when this all started. Last July 20th, 2015 (Sunday), I went to Shoppers Drug Mart, Pickering Town Center Branch to purchase sun-block and hand lotion. I approached a Sales Associate named Nicholas for assistance and he was kind enough to suggest brands and actually showed me the exact isle where I could get some. I checked and looked but I could not decide what sun block was the best. So naturally, the woman in me decided to just consult someone from the Cosmetics department. I’ve been using the Biotherm Brand but I was looking for something small so that I can carry it around with me. I made my way to the Cosmetics department and there I was greeted by Sylvana. She was very nice and courteous at first so I really had a good impression. I told her what I needed and she was so eager to give me a brand that her husband actually used. I was happy with her service. We even had a chat about her name being so beautiful. I even told her that her name is a brand of a delicious dessert in my country. We chatted for a bit. Knew some personal stuff about her husband and something about family background, I honestly forgot the details already but I guess what I want to point out is that me and her made a good customer- sales associate interaction and I was really happy then. When we got to the payment part of our transaction, I decided to use my Optimum Points to redeem 10 dollars worth of points. My total amounted to about 11 dollars so I just had to pay the difference. She scanned my card and was impressed with my points. She said verbatim “you have 175 dollars worth of points girl!”. I just smiled and said that I really don’t use points much because I didn’t have the need to redeem them. At least not yet. I wanted to save it for the rainy days. As far as I know, the transaction went fine. Everything was perfect. One thing that was a bit off was that after our transaction, I verbalized that I wanted to buy a perfume. Sylvana encouraged me to think about it first then just come back another day. I thought she was sweet to suggest that honestly, she even said that a perfume is the ESSENCE OF WHO YOU ARE SO YOU HAVE TO THINK ABOUT IT. When I heard her say that, I was so touched and I just adored her. |I stayed a little bit to think about the perfume thing but decided to let it go. Again, she urged me to just think about it and decide to buy it some other day, she said i should “take my time” Thinking about that now, Why would a good Sales Associate actually urge a customer to delay any type of purchase, especially a perfume. A good sales associate would have grabbed that opportunity to sell her customer the perfume right?. I mean, Shopper’s actually have expensive perfumes and i was eyeing a perfume from Vera Wang at that moment but she said i should think about it. So i did, didn’t think much about it, found it odd but what the heck, I was happy with her assistance.
Wednesday July 23, 2015, I decided to go Shoppers Pickering Town Center Branch again to purchase more stuff. I think its kinda obvious now that |I am one of your loyal customers eh? (LOL). I saw Sylvana before I started shopping, I waved at her and she seemed like she doesn’t remember me at all so I just went on with my shopping, not really minding if she did remember me or not cause people have different short term memory capacities right?. Bought items amounting to more than $150 and when I was done I decided to go straight to the cosmetics department and greet Sylvana. I said hi and asked her if she even remembers me and she said “Yes, yes of course”. I reminded her about the dilemma I had about the perfume. She again said that I should think about it, and that I should not hurry. She suggested that I buy the sample booklet for the perfumes and I found that really nice. She gave me an idea for my next purchase, I told her that I would definitely buy it once I have a coupon I could use for it. So it was time for me to cash out. I gave my optimum card to Sylvana. Again my total was more than $150 so I decided to use my points. Naturally I asked her “Why not?” She said “Cause you only have 800+ points on your card.” I swear, the moment I heard that, my heart just wanted to drop. I just wanted to curl up and faint. I don’t know. I mean, where did my 97, 000 points go? I then told her that this should not be the case because like she said on July 20th 2015, I have more than 800 points on my account. She said, “No you don’t.” (in a very disgusted manner). I was almost to the point of crying then. I asked her if she could remember the transaction we had last Sunday and actually reminded her that she even commended me for my points. She answered back verbatim “No, I do not remember customers and their points so I don’t know how much points you have”. I told her “I’m not asking for you to remember how much I exactly have, I just want to know if you at least remember the fact that you were impressed with my points before so that just means that its way more than 800 right?”. She answered me this way, “You know that I could not help you out with that right? Might as well call the customer service hotline.” She even asked me if I’m sure that no one used my card. And of course I said I’m sure. I was so frustrated to hear her say that. I expected her to be like sympathetic but instead she was cold and indifferent bout my situation. Sorry for my language but 97, 000 F***** POINTS DO NOT JUST HAPPEN OVERNIGHT. AND IT SURE AS HELL DO NOT JUST VANISH LIKE THAT! I stayed calm during my conversation with her. I take pride in myself for being able to maintain a calm and collected attitude when it comes to stressful situations. It’s part of my nature. I didn’t want to make a big deal out of the situation but it could have helped me a lot if she could have offered me more help like calling her Manager for assistance or at least offering assistance in resolving it. It felt really bad in the moment because i didn’t feel like she was concerned about my issue. I didn’t mind calling customer service, i wanted to get to the bottom of the problem right away because i did not want to lose my points entirely. I remember actually smiling and laughing with Sylvana before i went out somewhere even if i was so frustrated about what happened. I decided to go out of the store and actually had to take a seat somewhere. At first i thought about calling customer service. But i remembered that i actually have a Shoppers App with all my Optimum Card Info in it. I then decided to explore that app (Honestly i didn’t even know you guys keep track of every transaction I make with the store...thANK God for that!). Behold! My Account History showed one transaction for July 20th, 2015. It shows that i bought $11 worth of items and 95, 000 points was redeemed for it. I mean, wow!... it doesn’t make sense. I was so relieved that i found out what went wrong. I was very excited to tell Sylvana about it. I was sure she would help me out now that i had proof the transaction went wrong. I hurriedly went back to the store. I Went straight to where Sylvana is and whala! I saw her crying her heart out. I was taken aback by this ofcourse, honeslty thought i was the one that upset her. I asked her whats wrong and she said a fellow co-worker died. I felt sorry definitely. But i could not delay the resolution to my problem too. Sorry to admit that i was a bit selfish then. A co-worker died and i understand that but i think a customer should not pay the consecquences of having an emotional workplace issue. So to be more respectful I asked Sylvana if we could talk in private. She asked me with a bit of an attitude again as to why i needed to talk to her. I told her i’ll tell her once we were in a private place. So she agreed and we had to go to this corner and talk. The conversation went like this. I said “Sylvana, i’m sorry again for your loss, i really am. But we do have another problem. I think you kind of messed up the transaction of my points last Sunday and i need your help to fix it.” Her face visibly changed and she replied, “I did not make a mistake, do you have the receipt?” I said it didn’t matter because I had the app for it. Then she said verbatim “You know what, I’m not emotionally ready to talk to you right now, I’m not in the mood so let me call my manager” (she was giving me very hurtful looks and she was raising her voice a bit as if her calling a manager would scare me). I mean, WTH was that?. I didn’t even initiate the manager thing, and she still she had the audacity to call the manager on me...whoa! great!..so she paged the manager. She kept on crying and i was standing infront of her like a monster who made her cry or something. Nadia came with a worried face and asked whats wrong, the first thing Sylvana said is that her co-worker died. Then she explained the situation to Nadia. She was saying stuff like “Nadia can you check this girl’s account, she’s claiming that she has over 95, 000 points and it shows she only has 800+ points on her account. Can you check it out COZ I DONT THINK I MADE A MISTAKE” (REALLY?...OMG...what are you trying to say lady?. If you didn’t make mistake, then you actually claim that im lying to you?...the nerve!). She was saying this over and over and it came to the point wherein i just had to look at her and actually tell to stop making it seem like im lying. Nadia asked me to come with her to the other side of the store. I had to show nadia my app which shows what exactly happened on July 20th. She was visibly shocked about it and said that she’ll take care of it (She did look like she was annoyed though. I mean seeing her co-worker crying while infront of a customer who has every right to be mad probably made her biased in a way. My point is, she does not seem happy to assist me at all). She had to go through this door that says “Staff only” she didn’t even tell us where she’s going, we just stood there like silly immigrants who make a fuss bout everything. An assistant manager named Heather passed by and was nice enough to ask what was happening. I explained everything to her and she said “This happens, don’t worry we’ll return your points today”(Thank you for the very very warm re-assurance. I appreciate that..). Heather instructed Nadia to call customer service and assist me with my issue then off she went to the back room. Nadia went to a cashier’s booth and asked a sales associate named Debbie to call customer service. Debbie was nice enough to call them for me then passed the phone to Nadia. Nadia spoke with the Customer Service Representative and explained everything i guess. Nadia called me after about 15 minutes and asked if i could speak with the head office representative. I spoke with the representative whom i thought was sweet and very accommodating and gave all the info she needs. She informed me that the store will give me 65, 000 points and the call center will give me 30000 points to compensate for the points i lost last July 20th. I asked Nadia if i should stay around and she said “You do what you want to do, this is going to take 65 different transactions so might as well do what you have to do”. She sounded sarcastic but i was really too exhausted to even care. I even went to the extent of buying her coffee cause i kinda made her day a little complicated. I did this willingly, she said i didn’t have to but them anything but i insisted cause its the least i can do for causing trouble. You guys don’t know how i profusely apologized to everyone bout everything that happened. I tried to stay nice all throughout. Nicholas, Debbie, Nadia and Carson can all attest to how i acted that day. I am a nice person and i felt like i didn’t get the respect that a loyal customer should get. Not from Sylvana atleast. I stayed there for almost 2 hours. Not once did she like reach out to sincerely apologize for what happened. It was clearly a mistake on her end. I have proof of that. Heather even admitted the “we (Shopper’s) messed it up”. Why did she not have the courtesy to just say sorry. Thats all i needed honestly. An honest apology for what happened. And a sense o reassurance that they will help me out the best way they can. I didn’t get that honestly. People were nice yes, but they didn’t make me feel like my issue actually mattered. Debbie showed concern i think, but i wanted to hear and see more from Sylvana.
I went home after shopping with my friend and decided to check my account. I found out that my optimum card was missing from my wallet and the only place i could have left it was the shoppers store at the mall. I honestly didn’t want to do anything with the store anymore cause of what happened. I decided to call the shoppers hotline to get my card changed. I spoke with a wonderful customer service representative who was very apologetic bout what happened. She helped me get my card changed and will actually send the card to my address. She was perfect, her name starts with a “J”. Koodos for that customer service rep. She actually made me feel like i could trust Shoppers again. I decided to give the store another chance. I made my way back to the store and asked Nicolas if i could speak with a manager and Sylvana. Nicolas paiged for a manager and a manager named Shannon approached me. Hold your horses cause this is another issue. I was very respectful when i spoke with Shannon. I introduced myself properly and asked if i could speak to her in private. She asked me “Why?” and i answered, “its better if i tell you in private”. Here’s what she said. “we do not have a private place, this is the best we can do” (FYI we were infront of the casheir’s booth right in the middle of an isle where everyone can hear us.) So i asked her again “Can we go somewhere no onw will hear us.” She again disagreed and told me we can talk there. I then asked her again “Do you honestly want to discuss my issue right here?. Where all this people can hear?..i can do that but i want to make sure you’re okei with that”. I think this made her think a little (my honest impression of Shannon was this, she thinks im a spoiled little brat that just needs attention and she doesn’t have time to deal with my drama. This is how you guys made me feel. She didn’t look past how i look like, she was like treating and making me feel like i didn’t matter.) So we decided on a corner we could talk. I asked if we could atleast go somewhere no one could hear but still she says that there is no private place she can take me. So i decided to talk to her wherever she asked me to stop. Customers where listening, she didn’t care so i went on. She didn’t really seem like she cared about my side. She was saying “Sylvana is one of the best sales representative i have. This things happen. We got you your points back. And we had a death so understand our situation.” Sylvana passed by while i was relaying my side of the story. She gave me this very annoyed look. She actually looked at me from head to toe. (That woman has some issues...wow!) I asked nicely if she could join our discussion. I just really wanted hear her side of the story too. I wanted to understand why she acted the way she did. Why did she not just admit what she did last Sunday, why did she become so argumentative with a customer who she obviously wronged?..why?...and Shannon was like. “No, you vent out to me and I’m the one who speaks with my team” (If i was a member of Shannon’s team i’d feel lucky to have her as a manager. Wow!, protective much?) I admire her braveness though. But what about the customer’s side?. I just wanted an apology honestly. Shannon said “I’m the one apologizing on her behalf” (Well sister, your apology didn’t sound sincere in the first place. You sounded annoyed when you said it) and she said i should understand that a team member died and everyone is not happy about it. I’m not happy too. I maybe a b**** bout this but i’m a loyal customer who needs assistance cause you guys can just easily mess up my points and act all dumb about it. I don’t know your co-worker. Do not make that an excuse to treat people like they don’t have the right to complain and ask for apology coz you have way bigger problems and emotional baggages. I’ve had the priviledge of working as a CSR for a big American Company so i know how we all should deal with customers. What happened to “Customers are always right”?. I nicely asked Shannon if i could please speak with Sylvana, she’s the one that made the mistake, Shannon’s apology wont mean anything to me and wont mean anything to her coz she isn’t the one involved right?. She refused again?. I had to ask her. “Do i have to sue you guys to actually get an apology from her?” Shannon said “Yes, by all means, if you feel like doing that then do so.” WOW! THATS MY NEXT STEP IF THIS DOESNT GET RESOLVED.
The bottomline of all this is, I am nicely asking you to please deal with these people. If they need training for good customer service then please. I want an apology, a sincere one from Shannon and especially from Sylvana. |Like i said, this whole issue of me loosing my points and one of your associate actually acting like i’m lying bout it caused me great emotional trauma. |Your Manager Shannon actually made me feel like im an enemy and that her associates need protecting against me. No one deserves this kind of treatment. Especially a customer who spent thousands of dollars just to earn your F****** POINTS. (sorry for my language again). I do not require any sort of compensation. All i want is the apology i think i deserve. I also want my points to be fixed totally. If i was a different person, this could have been much worst. But honestly i don’t want anything negative on my conscience. I don’t want anyone to be fired or reprimanded. I just want the people involved to apologize And undergo some trainings about good customer service. If they made a mistake, please be apologetic, do not try to cover things up. Why not just apologize and offer your sincere assistance?. Another is how you make your customers feel in times of complaints..please ..come on. Atleast do not make them feel like they’re enemies and you guys are a group that we cannot even penetrate. I love Shoppers. But the incident totally ruined the whole thing for me. That store definitely lost a customer. I don’t care if i actually have to walk all the way to Kingston shoppers, i won’t ever shop at the PTCbranch again! As you can see, my demands doesn’t really do me any good. I just don’t want this same incident to happen to someone else. If a customer like me whose been loyal to your store ever since can be treated like how your associates treated me then what more for people who might be inconvenienced with the incompetence of your associates? I feel bad for your company if this keeps on happening. I reaaly am emotionally traumatized by all of this. Now, you can contact me at my number, [protected]. I’ll be waiting to hear from you. I’m serious about this as you can see. I’m up till 3 am writing all this down. Please do something about this. I called customer service and relayed what happened. Please check your records. I’ll be waiting for your response. I’m prepared to take this to court if i have to. Thank you!

I just found it very disappointing that the company that they are paying to do job postings for careers and people apply for positions that they can't even send you an email back about your application. A simple email stating that they have filled the position and thank you for applying is not too much to ask. This does not make people want to apply in the future if you are left waiting to see if you are getting an interview or that the position is filled. One reason I kept looking at my email was for a response back because my resume did not attach the first time and I had to keep going back in to try to update and get it to attach. There was something wrong with it attaching to your file. I was hoping to get some kind of feedback to know if it had updated. Also, I am more than qualified for the position that I applied for. I'm not saying that they should have hired me, I'm saying that the polite thing would be to send a response back to every person that applies. We take our time to fill out the job posting, send a resume and you do nothing. This does not make me want to ever have a career with your company or tell a friend to apply there either. So, a simple suggestion would be to just recognize each person applying in the future. This makes for better business in the end.

On 27 May I purchased a wireless controller. I was told that if it was opened I couldn't return it because it would be unsellable. However if I did open the controller I would not be able to return it as it would now be unsellable and I would have to go through the manufacture to get a refund and the clerk also informed me that this was the manufacturer's policy with refunds [LIE #1]. However in order to rectify my problem I opened the controller however I did not damage the box in the process, but the new controller did not fix my issue. So I packaged the controller up, and mailed it back to the manufacturer and then 10 days or so later I received the parcel back with refused on the box. I then called the manufacture to see what the issue was and they told me that POS was responsible for all returns. I went to Shoppers Drug Mart and left al my particulars for their Front Store Manager. The following day I received a call from him and he told me that the manufacture would do the refund, so I called them and the Live Agent told me that the POS was responsible for all refunds [LIE #2}. The Agent sent me an e-mail stating that the POS was responsible for refunds. I then called Shoppers Drug Mart (where I purchased the item) and I was sent an e-mail from one of their people as stated below.

Dear Nathaniel,

I am sorry that we cannot help you with the return of your Xbox controller. My front store manager, Brett has given you the correct information about the return policy for this product. This policy is clearly laid out by our head office for these products. A return can only happen if the product is unopened with the receipt within 30 days. Once opened, the accessory cannot be resold therefore we cannot take it back. My cash manager Brandi, would have stated that at the time you purchased the product. If the controller is damaged it can be returned according to your warranty to Microsoft.

Sincerely,

Lorrie

If they had been upfront to me about this in the beginning (mailing the item for a refund) I wouldn’t be out the cost of mailing the parcel. Shoppers Drug Mart has a horrible return policy, I don;t see any reason why they cannaot evaluate on a case by case basis.

I don't know how a company of this size can't have a consistent policy with regards to the age of seniors. At one store I was told that anyone over the age of 55 gets the senior's discount. At another store, I was told the age is 60. I asked Shopper's corporate office what their policy is and I was told the age is 65. When I asked them why it is different in the stores, I was told it's because the stores are individually owned and they can do pretty much whatever they want. In spite of the stores being individually owned, I still think a large corporation such as this should have consistent policies and standards for all their stores. I want to know that I will get the same deals / discounts in every store, regardless of where the store is located or who owns it. To me, they're all part of the Shoppers Drug Mart banner and should all operate with the same, consistent standards.

shoppers had promo on for a $10 shoppers card and a $10 Tims card if you spend $75 or more after spending $96.59 I did receive my $10 shoppers card but was told they ran out of Tims card and it was only while supplies last. This is a complete r
rip off. How do I know they even had any or just 1. It's an easy way of getting out of your promo. Not very pleased with this
service should have given another $10 shoppers card to make up for the Tims card. This will be my last time falling for that
promo!

Pharmacy has been shorting me pills. I have even gotten to the point of counting them when I bring them home and it has happened 4 times. When I confronted them they were rude and said, what do you want me to say? How about come on back and we will replace them as a start! They have been mixing up my prescriptions strength with and old prescription on file and telling me current ones are expired. Time to switch drugstores!

I use to shop at the Sdm located at kingston Rd & mccowan. I have shopped there for over 10 years but I recently refuse to go there and I will travel the extra to shop at another drug store as well as fill my prescriptions. There is a worker there named Gavin who accosted me and accused me of stealing. Shamed me in front of other customers. There was absolutely no reason for him to do this and he later apologized outside the store. I'm a teacher at a near by school, there were a couple of my students parents that were there and witnessed this and we have called head office. My second complaint is the pharmacist whom I believe is also the associate. Very very rude and she seems to not have any time to answer any questions. Rushes me thru and ignores questions, just continues to talk to other customers. I've gone thru this more than once with this store. Once bitten twice shy.

On December 13th I bought an Amope product 59, .99 & taxes from Shopper Drug Mart on 2437 Princess Street Kingston. In early February the batteries were stuck inside the product and it stopped working. I called Princess Street Kingston and I was told it was out of their hands and to call the manufacturer. I did and to date I am still waiting fro this case to be closed. Reckitt Benckiser said they were sorry and they had been having problems with the Amope product and stuck batteries, It was a quality issue. Reckitt promised a Store coupon and what they sent me was a coupon for Air Wick Fresheners etc. No mention of the Amope. I then called back and they said since you are in Canada we realized that we can't send an Amope product coupon, (Please take note I have the broken Amope product and the store coupon which I don't want.) So now I am told they will send me a check for 59.95 (no mention of my taxes paid) What do I get in the mail. A check for $30... I called them again and they say Sorry We made another error and we will send you another $30. I spoke with their USA office and they tell me I should have sent the product back? SDM should have handled this complaint in the first place. We are now into April and no resolution to this problem. I will certainly take my business elsewhere like Wal-Mart in the future as SDM doesn't know how to handle a problem.

Last night at around 9：40pm, I went to one of your stores (Yonge & Finch) with a friend. We went to the cosmetic section and tried some nail polish on our nails. A girl who worked in that section came over and said to us in a really unpleasant tone:” You can’t use it on your nails, there are papers there.”
“How do we know if we don’t try them on?”
“It’s for Hygienic purpose. Because we don’t know if your nails are clean, you don’t know either.”
I got her point, but I didn’t like her tone. So I said something back: “How do you know the paper is clean?”
She came closer and said: “You don’t have to be rude. I am just telling you the company rules.”
I said: ’You sure there is no germs on the paper?’
Then we got into an argument. She thought that she is just telling me the company rule, I thought that I got her point, but she should not have said something like:”You don’t have to be rude.” When a customer is actually not rude. I asked her:”Which exact word that I used was rude?’ She said, ”Well, your tone was rude.” I felt funny as I did not even raise my voice, so I asked for her manager. She called, a guy came over with a name tag ’Customer Service’ and asked what happened. I said, ‘Let’s wait for my friend finishing paying for her nail polish, then we can talk about it.’
She said, ’No, you can say it now. Show him your nails. Then she turned to the manager without letting me say anything and said, ‘ I saw her try nail polish on her nails and told her she cannot put it on it. She thought I was rude.’
I said, ’ That’s because you told me, a customer, ’ You don’t have to be rude’ when I was actually not rude.’
Then the manager said, ‘Well, I think there is a miscommunication here. Now we know it.’
Then he looked at me like it’s all over.
I was like, ” That’s it?”
He said, ’ As I said, this is a misunderstanding. Now you know you shouldn’t put the nail polish on your nails, she knows you know that.’
I could not believe what I have heard and said, ’ So it is all my fault?”
Then he is questioning in a cold way, ’What do you want?”
“I deserve an apology. ‘
He said, ’I can’t force her to apologize’
I asked, ’ Can I talk to the store manager?’
He said, ’Yep.’ Then he grabbed a paper and wrote down a name ‘DELFT’ and a number ‘[protected].’
I asked, ” What’s this person’s last name?’
He said, ’ Oh, I don’t know her last name.’
I asked, ‘Does she have an email?”
He said, ’ I am not supposed to give you her email.’
I meant to say that I was not provided with a proper solution. At least the way he dealt with the whole case did not make sense to me. I felt that my complaint has not been treated seriously by a Customer Service Manager.
I have been living in this area and shopping in this Shoppers for years and I have always heard from people complaining about their customer service, but this is the very first time that I have bumped into one. I wouldn’t say I am right, but this is definitely not a way that a sales or a Customer Service Manager talks to a customer.

I have been trying for WEEKS to update my profile to receive 4000 bonus points, as well as trying to transfer optimum points from my spouses optimum cart to mine. Every time I try to sign in to the update screen the system rejects my optimum number as well as my spouses. Neither of us remember what our passwords are, so we have tried using our birthdates as well as tried using our postal codes. According to the computer, both of these forms of entering the system with a forgotten password are acceptable, however the system still will not recognize any of our information. I have re-entered optimum numbers as well as retrying birthdates and postal codes both separately and together. Still tells me the info in incorrect. I lost 4000 points because the system would not let me update this info. I had received as well as the chance to receive 4000 bonus points using code 1944, I tried for days to get into the update profile and the system in place on the website for Canada would not let me in. I lost out on those points because of this. I spent countless numbers of time trying to sign in, and no matter how many times I tried, my numbers were not being recognized. I have updated my information before, so not sure why it will no longer work. The past day or two I have been trying to transfer points, and the computer will not accept our optimum numbers, our birthdates, our postal codes and YES. I have checked the numbers over and over again. This is extremely frustrating, and not getting the bonus points certainly didn't make me any happier. My email address is [protected]@sympatico.ca.

I went to shoppers drug mart on the 13 January 2015 at about 3:30pm to buy a rechargeable toothbrush, when I was about to pay for my item I presented my iPhone with my optimum card barcode, the cashier told me that they didn't scan phones anymore, I ask why, she said it comes from head office, When I suggested that she take my number manually, she said she wasn't able to do that either.
I think that shoppers drug mart should keep up with technology and have better service.
I ended up leaving the store without any purchase.
Paul

I've dealt with this store since 1993 it was really good then. The staff was friendly, smart, responsible, etc. With each new owner it has gone downhill to now where it has tanked. There are mistakes, unreliability (They don't call doctors) ; they don't deliver on time (On the day they are supposed despite reminders from me) ; they are extremely rude; and it is a huge unpleasant problem to deal with them. But I am housebound being disabled and cannot do anything about this.
Head office does not care - I did call them.

I have a question: have they actually gotten even worse or is their way of communicating with me?

They once again did not deliver tonight (Even though they had said items were out for delivery) , so I have no way to get items I needed.
Signed
Fed up.