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Shoprite Checkers
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www.shoprite.co.za

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1.2 3 Reviews 383 Complaints
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Shoprite Checkers Complaints 383

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F
10:19 am EST

Shoprite Checkers shoprite acornhoek plaza

I never experience a pathetic service before at Shoprite. I am a loyal customer of Shoprite for many years. Today I wanted to buy Everfresh Parmalat 6 pack and on the shelf it was 74.99 and only to find out that it is 84.99 when the cashier scan it. The cashier called the supervisor after I asked her why the price I saw it is not the price I pay, then the supervisor by the name of Thato did not want to attend the query and say she won't authorise the item. Then she went away from where she seated. Then one of the staff member went on the shelf to double check the price and only to find that the price was removed by one of the supervisors after I left the shelf. So, when I asked them to call her they said they can't find her within the shop so she disappeared. Seeing that there was no one to assist with the query I decided to leave the item at the cashier. When they called Thato to come and assist with the void she also refused to that. My concern is how many customers was treated like me. Last week I brought an attention to the manager(guy) that their prices are incorrect and he said they will correct them unfortunately it was an empty promise.
I feel like the management is not doing their job properly Regards Aicy

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K
8:15 am EST
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I have experienced a steady decline of satisfaction during recent visits to Shop Rite. The idea that customers checking out in lieu of providing trained personnel is wrong on many levels: 1). Service is now highly impersonal. I have found most checkout cashiers to be patient, pleasant and nice to chat with. It is the culmination of the shopping experience...

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G
5:51 am EST
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I left a message for an agent to contact me. SME ([protected]) contacted me early last week. After contacting me twice, she said she was going to speak to her Manager - I have not heard from her again. I bought 6 cans of the above product - one for each room in the house - I sent photos of the cans and serial numbers together with the Shoprite till slip...

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S
6:30 am EST

Shoprite Checkers rude and bad behaviour at soshanguve crossing shoprite liquor

On the 16th of December 2019 i went to shoprite liquor at Crossing Mall in soshanguve, when i was paying to a cashier for the products that i just bought. i asked her to put them in a plastic and she replied saying she don't want to, i must do it myself because she is not a packer she is a cashier . the other cashier on the other side said to her this customer doesn't know how to beg (referring to me) my heart sank as a person who started working in a retail shop environment which says you can pack for a customer . the attitude i got from these cashiers was very disappointing as i'm the shoprite customer for a long time . please can the shoprite manager contact me : [protected]

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D
4:39 am EST
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Good day, I Donald Dlamini [protected]) went to Shoprite Plaza/Centre Alexandra and asked the cashier if it would be possible to scan the vouchers for cash paying customers (one cashier did it for me I cant remember her name and her admin manager gave me cash and advised they not allowed to do that I need to consult them 1st and gave me back the cash...

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1:44 am EST
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I went to Usave Winterveldt in Makgatho yesterday 09/12/2019 @ 09:37 and was assisted by Koketso Baloyi, according to the receipt #0098.I purchased 5kg Mealie Meal, Maynards sweets and Ubrand Chip125g and they all came to R55.97 which was rounded off and I paid with R70.00 and my change was R14.10. 1st I asked her why the Ubrand jelly sweets looked so...

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C
11:25 pm EST
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I always enjoy shopping at my local Checkers, but I was disgusted yesterday when I went to buy fresh paninis from the store bakery. There were flies all over the freshly baked produce and the staff didn't seem concerned at all. I promised myself never ever to purchase anything from that bakery again. Please bring this under the attention of the store management concerned.

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C
12:19 pm EST
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Good day to whom it concern, checkers Kamma crossing in port Elizabeth, they have a new manager for plus minus last 7 mtgs and really the worst I have seen the store never enough meat by Thursday meat almost gone come sat theirs s no meat, the staff are so morbid and rude, the shop always has not enough fresh vegetables, , I honestly hate going to the store...

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J
4:32 am EST
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Staff and service is so pathetic at this branch. I constantly complain that frrsh. shredded chicken not priced but every time I go there it is still the same story. The staff doesn't even great you or acknowledge that you are there. They just stare blankly at you, take the product, price it and give it back to you. They walk so slowly that I cant believe...

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M
2:20 am EST

Shoprite Checkers jungle oats

This is the second time I have purchased Jungle Oats and I have needed to return it to the shop.
Today I opened the box and it is full of maggots and flies.
I'm returning it to Shoprite in Newlands but need Tiger Brands to take responsibility for these goods as well. This is a health Hazzard and totally unacceptable. .
The process of replacement that these shops have do not deal with the issue of products being produced that do not meet health standards. This is a clear indication that there is a lack of quality control when it comes to mass production. Not many people are by the means of logging complaints so how many other customers have received goods in a state like this.
I need answers.
Contact me on [protected] or via email: [protected]@gmail.com

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B
2:38 am EST
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Shoprite Checkers customer service

Hi, on the 9th november 2019 I went to buy a brown bread at atlantis shoprite... I asked them to cut my bread. They told me I must what because the employees in the bakery was busy doing their work. I was standing there for more than a half hour, and I was on my way to work...

It was 10:15 am, I came late that day, and I had to sign a warning for late coming...

The bakery supervisor came in screamed at me telling I just had to wait until her employees is done with their work.
I told i'm standing here for more than a half hour, she just kept on yelling and screaming at me... I went to the manager and explained to her that i'm waiting for more than a half hour for my bread to be cut... While I was talking to the manager, the supervisor, jessica storm, kept on talking to me as if i'm not human...

She than went with me to the bakery, and told her workers to cut my bread to also said I can just wait and refused to cut my bread. Than I had to wait for another 15 minutes for my bread to be cut...

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E
8:54 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Shoprite Checkers bad customers service

I purchase at the Northern Paarl store daily and today just past 2pm I was paying my goods at till number 4. While I was standing there the cashier was having a lovely conversation with the lady packing the bags. While she was talking she mentioned the words 'white people' far over 10 times. I understand a bit of Xhosa as I have worked with Xhosa speaking people for years. It is my understanding that they were having a conversation about what white people purchase.I paid and asked to speak to Mr Myberg the manager. I explained what happened and he told me that he doesn't understand the language so he will only be able to tell them never to do it again. Really? I worked in reatail over 10 years of my life and when staff sit and talk about another race they just get asked not to? This is very concerning. I can see why this has probably become the norm for these employees because they just get a slap on the wrist. Your cashiers are the face of you business. That store has so much potential but with everything I have witnessee today.. I am utterly disgusted. I hope policies and procedures are followed and that these employees rather pack boxes in the store room where nobody can hear what they talk about.

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S
7:37 am EDT
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Shoprite Checkers computicket service

Shoprite Phuthaditjhaba is always slow with its system, today I been to get Telkom Knockout tickets which were forseen to be available by 12 pm today(25 October 2019), my brother and I took few minutes explaining to the cashier that we need tickets for the mentioned soccer match. She seemed so ignorant and not caring band after about 15 minutes she told us that her system is not showing that particular game, we came back an hour later, the situation bwas still appalling, she even told us to go to Pick n Pay or another Shoprite which is far from where we were. I believe shoprite to be a big parastatal entity, which should not stuhgle with such issues bas the net, especially if it services as many people as the Phuthaditjhaba branch, you can check the numbers, how much the branch makes a day. It is beyond irritating

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M
9:24 am EDT

Shoprite Checkers employee

I believe as a company you hire, competitive employees, who in all times should be in a position to help customers if any need should arise, , I request the following employee to be disciplined /or corrective counseling be done .
22 of the above month, I was deeply humiliated by one of your employees going by the name (Khanyisile dhladhla ) who refused to help in anyway telling me to go by myself to look for help, her reason being she a cashier operator can't be running around the shop looking for the product I requested at the time I was paying, , , the attitude was beyond measures, ,

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T
12:11 pm EDT

Shoprite Checkers mocking and bad service

On the 25 of July 2019 Cashier1 at Tonga Shoprite refused to pack my grocery and gave me attitude thus humiliating me in the process while i was there to use my money, 21 September2019 i wanted a large box of Grandpa headache powder's38 the person working with medicine was not interested in what i was saying i had to go around the shop asking people in other departments to check if they had stock, 02 October2019 after doing my shopping realized i didn't buy coffee went back took a single doy of Jacobs coffee went to the cigarette counter since it was empty, was told i had to go to the line i was standing in those lines a few minutes ago and they were long i said it was only 1thing i asked to speak yo the manager i explained he refused, i left i was not going to stand in those long lines for a single item again. And today 12 October 2019 as i was standing waiting for my turn to be served by the cashier the 2 women working in the next aisle starting what i believe was mocking me they kept saying çall the manager as i stood there and as i left, this was just funny to them .

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tipwings
US
Oct 12, 2019 1:09 pm EDT

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US
Oct 12, 2019 12:41 pm EDT

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B
7:33 pm EDT

Shoprite Checkers deli

Today we order from the deli and it told us it would only take 20 min we go back to pick the cold cuts after 40 minutes of shopping and the workers are sitting there laughing and not doing they job right. And our cold cuts weren't even cut yet. It wasnt even that busy at the deli. The workers was just talking up a storm and not doing there job . Need sum workers that are more focused on there work instead of talking to co workers.

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S
4:17 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
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Went into the Checkers at Hemingways Mall in East London, bought chicken from the Deli and it was number one: Not fresh. Number Two: It wasn't cooked Even though the first piece was not cooked but it was still edible but the second one was totally raw, looked like it was just put the microwave just to brown it and put spices on. It was a nightmare eating Checkers' meat!!!

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C
11:32 am EDT

Shoprite Checkers bakery and customer service.

Today I was at shoprite in town centre. It was very busy as it is a public holiday and many people were doing shopping. I decided to get me something nice at the bakery which was a beesting. When I got home I was so upset to find that there was a hair in the cream of the beesting. This is very disgusting and unhygienic! I feel like never ever buying anything at shoprite bakery ever again! But that's not all, I also noticed that one chocolate I had paid for was not in my bags. The cashier might have forgotten to pack it in the bag. I have my slip. It shows that the chocolate is on the slip, but I dont have it in my grocery bag. This is very unprofessional of the staff and I'm extremely upset and disgusted!

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Update by Chanel Overmeyer
Sep 24, 2019 11:33 am EDT

Today I was at shoprite in town centre. It was very busy as it is a public holiday and many people were doing shopping. I decided to get me something nice at the bakery which was a beesting. When I got home I was so upset to find that there was a hair in the cream of the beesting. This is very disgusting and unhygienic! I feel like never ever buying anything at shoprite bakery ever again! But that's not all, I also noticed that one chocolate I had paid for was not in my bags. The cashier might have forgotten to pack it in the bag. I have my slip. It shows that the chocolate is on the slip, but I dont have it in my grocery bag. This is very unprofessional of the staff and I'm extremely upset and disgusted!

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M
8:01 am EDT

Shoprite Checkers speed zone racing cars

2019-09-20

We were shopping for toys at shoprite in Valhalla and an item that we found was priced at R19. 99.

When we got to the till the item reflected more than double the price and the manager told us."we do not recognize the price tag."

We believe that it not fair to show a price of an item and later on as management say that something went wrong but then not be able to nshow who was at fault. We were unfairly treated as loyal customers and that is not right. What was worse is that the manager did not even apologize for what happened.

We believe that a refund is due and most importantly, an apology.

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1:09 pm EDT

Shoprite Checkers stolen money

I swiped at Shoprite Liquor in Diepkloof twice for one item. Their speed point said "decline, offline" according to the lady named Gugu. I requested for the slip of decline and they refused. Second swipe went through and the SMS notification showed that it went through twice.

I supplied them with my bank statement and they acknowledged that it went through twice. Now over 3 weeks and they have still not paid me back. I have been calling them almost daily and I all keep on hearing is I was supposed to be refunded.

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Overview of Shoprite Checkers complaint handling

Shoprite Checkers reviews first appeared on Complaints Board on Jan 23, 2007. The latest review Unmanned workstations (deli, seafood, bakery) was posted on Nov 20, 2024. The latest complaint competition was resolved on Feb 16, 2017. Shoprite Checkers has an average consumer rating of 1 stars from 386 reviews. Shoprite Checkers has resolved 21 complaints.
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  1. Shoprite Checkers Contacts

  2. Shoprite Checkers phone numbers
    +27 800 010 709
    +27 800 010 709
    Click up if you have successfully reached Shoprite Checkers by calling +27 800 010 709 phone number 52 52 users reported that they have successfully reached Shoprite Checkers by calling +27 800 010 709 phone number Click down if you have unsuccessfully reached Shoprite Checkers by calling +27 800 010 709 phone number 32 32 users reported that they have UNsuccessfully reached Shoprite Checkers by calling +27 800 010 709 phone number
    24%
    Confidence score
    Customer Service
    +27 219 804 000
    +27 219 804 000
    Click up if you have successfully reached Shoprite Checkers by calling +27 219 804 000 phone number 54 54 users reported that they have successfully reached Shoprite Checkers by calling +27 219 804 000 phone number Click down if you have unsuccessfully reached Shoprite Checkers by calling +27 219 804 000 phone number 30 30 users reported that they have UNsuccessfully reached Shoprite Checkers by calling +27 219 804 000 phone number
    29%
    Confidence score
    Head Office
  3. Shoprite Checkers emails
  4. Shoprite Checkers address
    CNR William Dabs and Old Paarl Roads, Brackenfell, 7560, South Africa
  5. Shoprite Checkers social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 21, 2024
Shoprite Checkers Category
Shoprite Checkers is ranked 19 among 48 companies in the Grocery Stores and Market category

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