Sonic Drive-In
Reviews and Complaints

i love yall but almost every other time i go there my shake is never how i ask! i asked for double stuff oreo and there’s barely ANY oreos in here. if i wanted just vanilla ice cream i would ask for that. thank you for listening to my rant.

I went to sonic with my grandkids, and our order came out. I ordered two slushies and a Route 44 Diet Coke. Cassie came out and delivered out order and I payed with a twenty. She came back with $12.00 and the total amount was 3.48. I payed the exact amount in change, but let the $20 pay for the dollar amount. I told the people in the drive through, and she came back out trying to say that I payed with a $40 dollar bill. Those don't exist. She pulled a $5 out of her pocket like it was nothing. She told us that was her tip from earlier, but it was my money I should have gotten back in the first place. This isn't the first time she has messed up one of my orders, however if i simply got an apology I would not continue to make a big fit about it.

I got a chili cheese hotdog. It was the most disgusting piece of meat I've ever had. How the hell do you screw up a hot dog? I took a bite, spit it out and threw out the meat dog thing. Absolutely pathetic. I have tried their burgers, fries, tots, and dogs. They can't seem to make food there. And so I'm done. I won't go back to Sonic. How can you be worse than McDonalds?

March 3rd I went to Sonic to purchase 2 Foot-long Coney dog they barely any chili or cheese on it if I had wanted a hog dog I would of went to the grocery store.I think I deserve at least 2 coupons for their mistake. Signed Martha Green

Sonic in Eunice, La charged my debit card on a day that I didn't attend.

I’ve been to Sonic at 4407 Linwood Drive Paragould, AR 72450 twice and they have messed up both orders. The first time I ordered I wanted the burgers plain but on the screen said mayo lettuce and tomato. I said it was wrong and had to tell him 3 times over and he still didn’t understand and sent another worker out to write down my order. I received that order and it had mayo lettuce and tomatoes on it which was wrong. So I sent it back. It came back as a single patty instead of a double that I paid for. Sent it back and a manager wanted me to explain it all again. Finally got it right but everything was cold by the time we got to eat. Tonight I go again and order 4 bacon cheeseburgers plain with tots. Mayo lettuce and tomatoes again on all 4 and tots cold and hard. Worst Sonic ever. I will never go back. All together $80 down the drain.

I went to my local sonic in Zachary Louisiana at 8:00 on Feb 14th, 2022. I ordered a quarter pound double cheeseburger (among other things) and the burger I got is a very small looks like a value meal burger. The rest of the order was correct, and the toppings on the burger was correct. But this was not the size of the burger I ordered.

Hi sonic drive in is the only place I will buy my children a kids meal from. So when we all were excited for the new magic toys. I placed an online order for 4 wacky pack meals at the phx, az jesse owen prkwy location. We received the meals as checking if everything was there before leaving I noticed there was no toys? I had to inquire about it (thinking it was a honest mistake) I was told..."we don't have any toys"? If I would have known that I wouldn't have ordered!... I would have possibly waited till they got them in... I'm extremely livid and frustrated because i've never had this problem with sonic... And as I tried to explain this to the manger of the location he just stood quite till the little red light turned off...! I'm soo disappointed with how this manger handled the situation! No apology... No offer to make it right... No saying when they will have toys in stock... Nothing! Oh.. He did say "the app should have informed you"...? I replied "it didn't" that's when he just stood quietly till the red light turned off... Is this how you handle situations? I'm shocked because i've never had an issue with sonic before this... And how they handled this i'm not sure if I wanna take the chance and again get disappointed...

Hello…I called the complainants dept…The call may have dropped, but I lost him! The drive-thru has an ENORMOUS HOLE at the pick up site that is VERY DANGEROUS! It needs to be filled ASAP! Someone is going to get hurt if they don’t realize it’s there! Your employees have stepped in it as well! I go though 3 times a week and spoke to the employees about it and asked the manager to call me but may have missed her call! Until you have it fixed, it would be in the best interest of public and employee safety to at least fill it with inexpensive crusher run (rocks) to avoid a serious accident! This would avoid possible legal fees in the future if someone is hurt! Other than that, no complaints! The employees are very kind, courteous, and very fast at getting orders to customers! I am very impressed with how well it is managed! They are doing a great job for your company!

Sincerely,

G. Mims

The commercial with the man and woman in front seat and young boy in back all saying Texas toast about 4 think mea a piece is the dumbest commercial on Tv right got now

I ordered three sonic ice creams thru the drive thru. as my family was eating we found pieces of broken plastic in two of the cups. We are lucky we did not choke and die. We might have ingested some plastic though.

1/21/2022 645ishpm. We ordered 4 combos and 1 non combo meal. The onion rings were soggy... ended up in the garbage. One of the drinks was nothing but sparkling water when Ocean water was ordered. All of the drink cups were filled 75% or more with the crushed ice. That doesn't leave much for the liquid I'm paying for. $44.47 total for less than expected meal.

Hello I went to the Sonic Drive in on beavercreek ohio.
1 The employees didn't practice serv safe procedures, one employee was chewing tobacco and spiting it out into the trashcan inside. All the employees need to be retrained in food handling. Another employee kept touching her hat and face and never washed her hands afterwards.
2 We waited five minutes for our order and the fries were old and cold. Overall I was appalled about the lack of care and hygiene that is going on in your establishment.
3 Additionally, it was a struggle to order our food as they kept erasing our whole order because we weren't heard asking for a large and then when we wanted fries instead of tots.

My sonic app was hacked . The person ordered almost 50 dollars worth of food. It was caught in time for them to not be able to get the food but sonic is refusing to refund my money. They keep telling me to dispute it with my bank and I keep telling them that my bank does not dispute amounts under 50 dollars. Basically sonic is refusing to refund my money so they are stealing from me . I want my money back. What they are doing is theft .

The sonic location in Mathews Louisiana (70394) has been closed over a dozen times in the past two months. They close early when they are no supposed to, don't open at all, etc. They say it is because they are understaffed but that is no excuse. If someone is repeatedly late or doesn't show up at all, they should be fired and a new person should be hired. Central Lafourche highschool, the high school not even a mile away from the restaurant, has nearly 500 students if not more that could work there.

I am sick and tired of that place being closed in the middle of the day because the management can not manage a simple fast food restaurant. The management needs to be dealt with or they will lose my business as well as the business of dozens of others who share my annoyance. And in a small town like this, losing such buisness means a loss of the location itself.

This is regarding the location at
930 Fort Worth Drive Denton, Texas 76205. Every we go there is a minimum wait of 30 plus minutes, even when not busy and we only order a milkshake, I know it doesn't take that long to make one. They either get my order wrong or missing items. I have to call and tell them. They either call me a liar or don't answer the phone.
Well tonight 1/14/22 missing food, and I wonder again tried to call no answer, then answer and hung up on. This is wrong . This location is very convenient as it is close to my home but I'll drive right by there and go to another place if they think that this is acceptable customer service. I usually go there 3 times a week and spend no less than 30 at each visit