Sonic Drive-In’s earns a 1.3-star rating from 1807 reviews, showing that the majority of fast food enthusiasts are dissatisfied with dining experience.
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food and wait
On January 17, 2020 at 10 pm I went to the Sonic on Wilmington Pike in Kettering Ohio. I was the second car in the drive thru to order. I ordered the toast cheeseburger, tater tots and a coke. I waited in line 11 minutes after my order was taken. Once I received my food, I drove home which is 3 minutes from this location. My food was cold to the point that...
Read full review of Sonic Drive-Inhamburger buns
Every time I order a burger from Sonic the buns are HARD. I end up throwing them away and just eating the meat, cheese & veggies. It seems a waste of money to order something and not be able to eat it. I guess I can just stop going to Sonic (along with the girls in our office). I know just the 4 of us will not make much of a difference but I can always put...
Read full review of Sonic Drive-Inloud cursing from inside
I always go to lunch at this sonic cause I build houses across the street today I had my kid with me and when I got to the window I heard someone say oh my God these [censored]ing customer won't go the [censored] away so I feel if sonic don't want my business I will not return to the sonic on 231 Panama City FL me as a customer feel disrespected and for my child to...
Read full review of Sonic Drive-Inmanager
I don't understand how a manager can be dating a carhop. And has his Facebook post publicly viewed about the relationship. Also smoking pot on back patio with the morning cook. Mike fuller is dating a carhop kya as well as smoking marijuana with Marcus the morning cook. This is totally outrageous. I have seen this company terminate great employees for less then this and I find this to be fraternization to say the least
wings, drinks, fries
Went to sonic on the 3rd of January. I got rough 33 dollars of food at sonic. First they forgot our fries, so we had to pull back into the sonic parking both, they gave us some hassle over the fries, that we had paid for and had the receipt but no fries. Then when we arrived home we notice the wings did not have any sauce on one set of wings and the other...
Read full review of Sonic Drive-Indrive thru/cold food/ 45min wait time
I was leaving the ER and stop at sonic. It was approximately 6pm. After waiting for 10 min we were finally able to place our order in the drive thru. So now it's about10-15 mins after 6pm a my payment was taken, at 6:24pm . I received my food at 6:45 pm. I was missing an order of O rings and my food was cold. The lady stated they were short staffed. I'm...
Read full review of Sonic Drive-Inmilkshake
My granddaughter ordered a milkshake in a door dash order. She has rather severe peanut allergies but didn't think a plain milkshake would be a problem. However, shortly after drinking it, her face and throat began to itch. Thankfully, she was able to take some remedy meds to counteract it. I think that this is terrible that one cannot expect to order...
Read full review of Sonic Drive-Inorder
Yesterday (12/30/19 @ 12:31pm) I received the wrong order, my burger was cold and my french fries had so much salt on them I literally could not eat them (I love salt and usually add extra). I was on lunch break so I was unable to re-order or send anything back because I had to hurry up and get back to work. I'm very disappointed because Sonic is one of my...
Read full review of Sonic Drive-Inmy refund haven’t been credited back to card and it’s approaching a week.
I went the Sonics and ordered a bacon toaster meal but when I received it the bread wasn't toasted and the bacon was a half of slice that covered the middle of the bread. I told the manager Tiffany that it wasn't done correctly and she said yes it was. I proceeded to ask for a refund and she kept the original receipt and told me she couldn't give me cash...
drink flavors
I am super sad and disappointed the sonic drive in at the American canyon location took off their green apple and watermelon flavors. One of the main reasons I like to come here is to enjoy those flavors. I drive to American canyon location from Napa. I would truly appreciate it if you would bring back these flavors. I will not be coming back and will tell...
Read full review of Sonic Drive-Incancel order
I ordered on the sonic app and it went to this location instead of the location I was going to I made many attempts to call this number to cancel the order but no one answered the phone. My app wouldn't allow me to cancel right after I ordered and had the phone number for issues with the order but no one answered. I paid for food that I didn't pick up...
customer service/wait time
12/22/2019 @ 1600 we arrived at Sonic, the first window we pulled up to was not working, we backed up and went to the next. We pressed the red button to give our order but no one ever asked could they help us. We waited for 10 minutes with the red line saying someone will be with you in a moment. Now the Sonic was not full at this time and there was staff...
Read full review of Sonic Drive-Inonline app order / sonic out of lids
I ordered a coffee on the app.
Arrived at sonic and they came out saying they had no lids and did I want to replace it with something else because my money of course had already been deducted from my card.
I asked if they just couldn't just give me the coffee with the lid.
The girl went in and came back saying manager said they couldn't because of liability.
No offer to refund or apologies.
customer service
I visited 2537 bemiss rd tonight... My lady n I had to sit in line for almost 15 mins before order was taking.. Then as I'm ordering.. I asked for onion rings.. Cashier jarell said we don't have onion rings..I asked y'all don't have any ready or what? He said we don't have any ready n can't make them cause its gone be hour or so...I continued to window where there wasn't any friendly greeting or anything.. Just total $10.20.. I'm very upset with experience
employee
We ordered from the Sonic app so that food would be ready for pick up when we arrived. This particular sonic closes at 12 and we arrived to pick up our order at 10 and did as the app said and checked in from our phone. After doing so, we sat there for almost 20 minutes waiting. Our headlights were shining into the place of business so it was obvious that...
Read full review of Sonic Drive-Inemployee’s attitude
Get rid of the [censored] with the bad attitude! On my receipt it shows a girl named Tejah. The name on my screen for my server was Kermesha. I assumed my server was the same girl who took my order so when she arrived with my food, I'll admit I started cursing at her because I was upset. She just stood there looking a bit lost so I asked her if she took my order and she simply replied no sir. I pointed to the name on the top of my receipt and asked if that was the girl who took my order and she she again politely replied yes sir. I then apologized to kermesha because I reacted in anger to her and she didn't do anything wrong. Tejah on the other hand has a horrible attitude and completely ruined my experience at this sonic. When she first asked to take my order, I could hear the attitude in her voice. She claimed she could not hear me then just hung up on me without letting me finish my order. I had to keep pushing the button and calling back in to make sure my order was correctly placed. The experience here was just horrible. I'm from Ohio but I'm here visiting family for the holidays. I go to Sonics all the time because I travel a lot and usually I love the service. I cannot say the same for my experience today. As I mentioned I live out of town so I'll probably never be back to this location. You need to explain to your employees the importance of good customer service. It doesn't just effect one person but it makes everyone look bad. Like I said I won't be back to this location but I do apologize for cursing at my server the way that I did. She remained calm and was still nice to me even after I cursed at her.
complaints on order
Almost every time I have pulled into a Sonic Drive-In, my order has been either screwed up or I don't get to finish ordering. This is very disappointing and comes as quite a disadvantage considering I am a very busy person. I do not think I will be coming to a Sonic Drive-In as often as I usually do. I completely understand how busy you guys can be at times, but at least take the time to get my order right.
Read full review of Sonic Drive-Inmanager
This facility is embezzling money by voiding orders, Managers speak to the crew like they are less than human.(yelling, cursing threating to "hit" a crew member)
16 year olds are flashing their women top parts to men and women over the age of 20. Money Is being stolen from car hops. After speaking to the general manager shr informed myself and others that 'weve worked our way up to be able to talk to the crew however we want" nothing about this place is professional, not to mention the hundreds of dollars being stollen from the company and carhops! I know writing this complaint may do nothing, but I had to try. No one deserves to be treated that way in a work place. It's absolutely horrible
the manager
Wow.. On 12/12/2019, k at about 7 PM, I went through the drive thru. The employee was very nice and professional as I ordered and the same when I pulled up. I had to wait a little because I had an order that called for no tomatoes on the sandwich. I was waiting.. waiting... which was no problem. The employee who took my order was very professional. I paid...
Read full review of Sonic Drive-Inmy order
Firstly the girl couldn't even take my order by microphone she came out to car to try to take order.. My sister had to end up writing it down for her.. Secondly it took over 30 minutes to get our food when other vehicles after isa got theirs.. Then I get home and it's all wrong my 2 double cheeseburgers were supposed to have mayo and no onions and had...
Read full review of Sonic Drive-InSonic Drive-In Reviews 0
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Overview of Sonic Drive-In complaint handling
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Sonic Drive-In Contacts
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Sonic Drive-In phone numbers+1 (866) 657-6642+1 (866) 657-6642Click up if you have successfully reached Sonic Drive-In by calling +1 (866) 657-6642 phone number 0 0 users reported that they have successfully reached Sonic Drive-In by calling +1 (866) 657-6642 phone number Click down if you have unsuccessfully reached Sonic Drive-In by calling +1 (866) 657-6642 phone number 0 0 users reported that they have UNsuccessfully reached Sonic Drive-In by calling +1 (866) 657-6642 phone number
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Sonic Drive-In emailshelp@sonicdrivein.com100%Confidence score: 100%Support
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Sonic Drive-In address300 Johnny Bench Dr, Oklahoma City, Georgia, 73104, United States
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Sonic Drive-In social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 15, 2024 - View all Sonic Drive-In contacts
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