Sonic Drive-In’s earns a 1.3-star rating from 1807 reviews, showing that the majority of fast food enthusiasts are dissatisfied with dining experience.
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chilli cheese coney onion rings double cheeseburger chilli cheese fries
Around 8:30 me and my girlfriend went to sonic and ordered something to eat. The way the food was brought out was horrible chilli cheese fries and chilli cheese coney were upside down in the bag with no care at all. The chilli cheese coney was cold bread was hard, onion rings were not freshly cooked hard and cold. The double cheeseburger was cold and tasted...
Read full review of Sonic Drive-Inorder accuracy
It never fails, since Sonic changed their menu to reflect only cheeseburgers, rather than offering a plain burger, that we cannot get a burger without cheese. It is not one particular Sonic, but ALL that we have been to in the past year or so. We end up having to request our order be corrected at least once per trip, and more frequnently than should be expected, we have to ask multiple times. We have tried all different kinds of wording to make ourselves clear, but we simply cannot get those taking our orders to understand that we do not want cheese. It is very frustrating, and for such a simple request. I honestly believe that it is a flaw in Sonic's menu. Order accuracy has been going downhill in recent years, but THIS issue is absolutely ridiculous.
food appearance and taste
Ordered a chicken dinner and the only thing good about it was the gravy I asked to speak with the manager and said would you eat this she says yes that's all I eat here is the Chicken she said it's supposed to look dark but I've eaten at sonic and worked there plenty times and I know we never sold chicken strips like that it looked like it had been sitting...
Read full review of Sonic Drive-Infood and service
We sat in the stall for 30 minutes after the button was pressed before we went to the door to ask what was wrong and they told us they weren't taking orders from stall, only drive through but they neglected to tell us. We were missing all sauces we asked for and the food was put together very poorly, and the manager ignored us when we tried to say what wa...
the amount of time it takes to get service and the attitude and professionalism or the lack of!
I sat in line for 25 minutes watching people drive off while waiting in line in the drive through this makes twice in the last two weeks I stop every day and it progressively has deteriorated as far as service goes! And after waiting in line the best part is no apology still full price and they even made it seem like I was dumb for waiting so long! I go to...
Read full review of Sonic Drive-In and 1 commenttook way too long and messed it up
Well first of all I ordered two extra long Philly chz stk and large tots. I waited for more than 15 mins before I pushed the call button to inquire about what was taking so long. After the initial greeting, after I stated my complaint, was discontinued from the call without any answer to my inquiry. Finally, after another 4-5 mins, someone came out to bring...
service
I placed an order for 12 piece boneless wings and they were pt into the bag upside down. I didn't notice until i got back to work and picked the bag up and it fell through the bottom spilling all over my car. I will attach photos. Not only that but they put the fork right on top of the wings and so the plastic bag that the utensil is in, that they touched...
food was not right sent the car hop back 3 times
I order food food was not right.. sent back a second time drinks was not right.. I ask for cheeseburger with only mayo and mustard. They brought me a well dressed burger back.. my drink order was also wrong.. I ask for 2 root beers a orange Fanta and hi c. They brought me 2 slushes and a root beer and orange soda. They forgot my kids toys. I have never had a problem with my food nor drinks until tonight.. highly upset!
employee/food
As I was waiting for my order I saw the message that the server was on its way with the food.I was parked in the he very front and could see to he inside and noticed there was an employee stuffing her mouth with food and eating nest to the kitchen.I keept looking at her and she grabs some bags as like she was fixing the order.Turns out it was my order I'm...
Read full review of Sonic Drive-Infood cold, tasted old and only 2 people working
Pulled up to a stall, pushed red button, waited, pushed button again, waited, pushed button a 3rd time, waited, call the store to find out why they would not take our order found out only 2 people working, finally gave up and went through the drive through which had a very long line as it was happy hour and place was very busy. Tots tasted old and were cold.
Read full review of Sonic Drive-Inphilly cheesesteak — $2.99
On 09-03-2019 @20:12:4, I ordered the Philly Cheesesteak with tater tots special. When I saw the hot dog bun had no cheese like shown on advertisement/TV. And was given three crumbs supposedly the meat portion. The advertisement shows the hot dog bun is filled from one end to the other. They didn't put anything resembling philly cheesesteak! And put some...
Read full review of Sonic Drive-Inlemonberry fruit slush with strawberry fruit
I ordered a LEMONBERRY fruit Slush with Strawberry Fruit. I received what tastes like a very lightly flavored pineapple fruit slush with pineapples. It looks like a little bit of strawberry might have been added, but just barely. Many errors at this location, I rarely go, but husband wanted some Sonic, so I obliged, only for the slush... and wa...
service
I went through the drive thru and asked what was the difference in the big scoop cookie dough blast and sundae. The answer I got was one is a blast and one is a sundae. So we ordered both. The blast ended up having Oreo pieces all in the bottom of it which it does not come with Oreo. Once I got home and started to eat my sundae it had a hair in it.
service
Went to the Sonic in Pecos, Tx twice in the last week. My order has been incorrect 4 times in 2 visits. Then the 2 managers get an attitude and then tell me I owe an extra 54 cents. Geez! Get qualified employees and train then! But I guess first you need qualified managers!
Or do like every other service companies do! Fire them...Vlean house until you get qualified workers willing to do their job 100% of the time!
I havent put my hands on anyone!
May god bless your weary soul!
I am an american you judgemental and racist idiot! You just went to be judgemental just because of my screen name! Lol. And for your information I am not a little boy! I'm a grown [censored] 46 year old man! Now go pray for forgiveness! And I paid the money! I have had a very rewarding career for 26 years! Want me to share some of my wealth with you?!?!?! That's what successful people like myself do! Help the needy! And apparently you need lots of things in your life!
One more thing. This incident made me so angry that I beat up my grandmother who is in a wheelchair. I was so angry at them. When we got into an argument I pushed her so hard that I knocked her out of her wheelchair. I helped her up. I wished that I did not because she called the police and is pressing charges against me. Imagine my own grandmother pressing charges against me. They need to be held accountable for what they made me do to my grandmother.
Where the hell did you get that from?! I didnt post that! Oh and I am college educated also! Knoe proper grammar and I only SPEAK THE ENGLISH LANGUAGE!
service or lack of
I went to the Sonic last night at 915 PM and parked in the drive in order space. The first thing I notice was how busy and crowded the restaurant was with about ten to fifteen male teen ages sitting around on the outdoor tables. Most were hanging out smoking drinking and a few were eating. There was about twenty to twenty five cars on the parking lot with...
Read full review of Sonic Drive-Infood was slow and the philly cheesesteak is lacking meat and cheese.
On 8/30 at 8:04 pm I went to this food establishment, push the button and it took the staff about 15 minutes to take my order. There was a wait for my food. I push the call button again which took an additional 10 minutes for the female staff to answer. It is unprofessional to call a customer sweet, honey or dear. After getting home, my food is cold and the sandwich was lacking meat and cheese as if it was throw together sloppy.
sonic customer service
If I would give it zero I would. Zero customer service and bad security. Been hacked and over $100 dollars charges against my cards over several instances. They had a "recent" policy change so they can't refund obvious fraudulent charges. What a load of bull. Manager at customer service told me he understood how I felt, but when I asked him if someone stole his money, it was crickets.
foot long philly cheesesteak
They Barely put any meat in it and put the cheese all clumped up in just the middle I'm Allergic to onions and ask them to take them off and add a little more cheese bc I got one a 6 " a couple of days ago and it didn't have much cheese so that's why I ask for extra cheese on the foot long one and to get one that doesn't even look good is not okay with me
drive through
If I'm going to wait 10+ mins for 3 hot dogs in the drive thru, in 97 degree heat, with an empty gas tank (why I chose drive thru in the first place). I would like to at least GET ALL 3 HOT DOGS And if the new sound system isnt working correctly, freaking fix it. I'm tired of screaming my order, having the box BLAST ALL OF US IN A 4 CAR RADIUS and it's still wrong.
Read full review of Sonic Drive-Inincompetent customer service
I order ahead in my app as I always do and when I got to the location it had me sign into which stall I was at it. It kept showing that my stuff (2 drinks) was in the kitchen well after about 15mins of waiting I pressed the button and asked about my drinks. They said there was no order under my name there and was unsure I got the right sonic. I said yes and had the screen showing me logged in and stuff in the kitchen and a young man came out and looked and saw it I told him yall already owed me 4 Rt 44 for making me wait over 30 mins for my drinks a week or so ago. He said OK he'll take care of it them a girl came back on the intercom and asked me what I wanted and I told her my 2 drinknorsr and she said i was needing to pay again. I said no I'm not I've been with you all with this before and she said well you'll have to call corporate and I said that's not how it was handled before and she said I still needed to pay for it and will have to call corporate cuase the app wasn't working... OK well even if the app isn't working the store Owed me 4 Rt 44 drinks alrwady and yet a yound man chimed in and tried be cocky with me and said you'll have to call corporate. I've never had to deal with corporate and the ifiots didn't get that even if they didn't get my app order the store still owes me 4 Rt 44 drinks. It's totally and bunch of BS. Day crew is wonderful there. Night crew if it's the younger ones there then service is crap. They're too busy jacking around instead of working. All in all it was an unnecessary situation and I left without an order. I go to this particular store at least twice a day and for this lol punk to act like that and not get that irregardless of the app working or not I was still owed 4 Rt 44 drinks. I cussed him and left because I'm Fed up with the younger crew that's on some of the night crew. Now I've been charged for two drinks and didn't get them and I still have 4 free coming but Noone can seem to understand that. If they'd quit playing and work maybe they could think about the situation
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Overview of Sonic Drive-In complaint handling
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Sonic Drive-In Contacts
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Sonic Drive-In phone numbers+1 (866) 657-6642+1 (866) 657-6642Click up if you have successfully reached Sonic Drive-In by calling +1 (866) 657-6642 phone number 0 0 users reported that they have successfully reached Sonic Drive-In by calling +1 (866) 657-6642 phone number Click down if you have unsuccessfully reached Sonic Drive-In by calling +1 (866) 657-6642 phone number 0 0 users reported that they have UNsuccessfully reached Sonic Drive-In by calling +1 (866) 657-6642 phone number
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Sonic Drive-In emailshelp@sonicdrivein.com100%Confidence score: 100%Support
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Sonic Drive-In address300 Johnny Bench Dr, Oklahoma City, Georgia, 73104, United States
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Sonic Drive-In social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 15, 2024 - View all Sonic Drive-In contacts
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