State Farm
Reviews and Complaints

My name is Randy Dennis claim number 227f03516, I was hit by a driver you insured, I have had 2 surgery’s and 2 years of pain, it was my understanding that any medical related to my left leg and ankle would be covered until I die, but every time I get a prescription to be filled you reject it, until I call and complain than you authorize it, I should not have to go threw that every time, I have a prescription waiting at the pharmacy for your authorization but your care center is closed on the weekends that is wrong cover my claim like your supposed to !

I transferred my auto insurance policy from KS to VA. My KS agent put me in contact with a Virginia Beach agent and provided him my information. The Virginia Beach Agent upon transferring my information from KS which included me and my daughter in the policy failed to include my daughter and only quoted me for a policy for myself. However, the agent did not notify me he was providing a quote for only me and not my daughter. The amount I was being asked to pay was close to the rate in KS so I was not aware that I should be asking more questions to make sure the insurance policy was transferred correctly and mirrored the policy I had in KS.

Later I start to receive bills with increasing amounts in Nov. and Dec. I am not certain as to why the increase so in December I cancelled my policy and went with Geico saving over $200 per month. However, once I cancelled my policy I inquired regarding the install payment I paid and the amount of refund or credit due. I later learned that upon transferring my account from KS to VA the agent failed to include my daughter and now I was being back billed on the account and therefore the install payment I made was being used towards back billing that I was not aware of and was not my mistake. I tried on several occasions to reconcile my concern. If I had been notified on the date of transfer from KS that I was going to be billed $344 for auto insurance I would have never accepted the policy. I was forced to accept this amount as my information was not transferred correctly and I was not notified upon my account transfer that the rate was increasing by over $100.

When I contacted the agent regarding the issue they were not willing to research the details of the changes in my account and the actions taken upon my transfer. I submitted to them support of my insurance in KS and asked for a follow-up. They have not responded after several attempts to contact them. The Statefarm agent screwed up my transfer and there was no reconciliation regarding the matter.

Agents Office:
Sharon Lynch (head agent) 757.430.9000
Hillary Long (contacted on several occasions to reconcile issue)
Joseph Farrauto (agent who wrote my policy incorrectly upon transfer)

There should be some sort of concession for this matter as my records were not transferred correctly and I was not notified prior to accepting the policy that my bill was going to increase. I feel I was duped and I paid the price. I work hard for my money and seek ways to save. Because of the agents failure I was taken for more than what I should have been expending. I am asking for an account credit for my troubles in this matter. As the carelessness of the agents cost me more than what I would have spent otherwise. Your consideration in this matter is greatly appreciated.

P.S. I still have other insurances not with this agent. However, after this encounter I have been seriously considering cancelling everything. I took a lot of time from my job to call the Statefarm agent to reconcile this issue to no avail. I would appreciate a credit for my troubles that were the mistake of the office and not my own.

Dissatisfied Customer,

Tyra Green
913.827.2009
tyra.e.[protected]@gmail.com

To whomever it may concern,

I am typing this complaint only because I can not seem to get the StateFarm agents in my area to listen and comprehend. It has came to my attention that another individual (family member ) was put on my insurance. When it was brought to my attention, I first called the agent's office near me. I explained that there was some kind of computer glitch, that apparently my sister car coincidentally was added to my insurance. Not sure how that happened. I talked to two different women, Lisa and then Shevetta. They both are very unprofessional and seem to not know anything that goes on with polices. Shevetta on the other hand is very rude, my first two minutes of talking to her was very discomforting. However, no one at this agent's office seems to not know why my sister's car was added to my insurance. Now it was supposedly been fixed but now, one month later still same problem. I am tired of calling arguing back and forth with these unprofessional ### agents that needs to be replaced. I have been with StateFarm for 4 years. Never really had a problem until November 2017 when it was close to the renewal of my insurance. My insurance cards normally would arrive around the 24th. Once Dec. 1 arrived I knew something was wrong. I called and was told my insurance was cancelled. Ok my response, why was my insurance cancelled. Their response were, "they're doing away with roadside assistance and cancelled your insurance. " So on top of having my sister's car added to mines, without my consent. This is a bigger problem. This agent's office do
not take the blame for anything. On top of being charged for reinstating an insurance that i did not cancel. I feel like i should be reinbursed money. As of today, i finally and sadly ended my insurance and went else where. I have been given the run a round and everything. I am so over this company. I just hope this gets into the right hands. A very pissed and loyal customer for the past four years!

On 12/7/16 my 2006 Toyota Tundra was parked at a public parking next to my doctors office, while I was in the office someone cut off my Catylic Converters off my truck, I reported to the police, I called State Farm Insurance, claim # 5903498R4 they went out to the Toyota of North Miami, I have full coverage on my truck for the last 10 1/2 years, which I have paid them over $20, 000.00 in insurance premiums, now they are telling me that they will pay $426.00 to get the truck fixed, that is a slap on the face, I took my truck from the Toyota and took it to the muffler place, they gave an estimate of $4, 283.11 less the my deductible of $500.00 state farm is giving me the run around for 2 1/2 weeks and no one calls me back, I need my truck. In the 20 years that I have been a customer of state farm, I have never, never had an accident or claim put in, I think this is very bad business and fraudulent on their part, I need my truck to be like it was before, and by the way my truck does not have 60, 000 miles on it, I hope that you can help me

Bobby Molina @ the McDonough GA office followed up with me 12/22/16 about a request for an online quote. I respectfully declined to move forward with State Farm due to the premium offered being more than double that of another company I decided on. Bobby then tells me “we'll try you again in 6 months” after telling him “there is no need” he stated “well we will” and hung up. In any customer service field, rejection is to be expected. If Bobby can't deal with rejection, he may want to consider a career change. I called back to file a complaint with the Agent, and conveniently, she's unavailable. I assume Bobby was alerted of a potential complaint against him, because no sooner than I hang up with the female representative, he calls back to try and make amends for his incompetence as an associate

Mike Garner and his assistant Kim Lasher changed my coverage without my written authorization. They made an assumption about my vehicle and proceeded to change my coverage from full to comprehensive only. Once I noticed the change I contacted them to change it back and they confirmed that it was changed but come to find out it was not. Their objective was to deter me from having access to emergency roadside assistance. I have since changed agents and advise everyone not to work with MIKE GARNER-State Farm Insurance Agency.

I would like to make you aware of one of your claim adjusters. His name is Darrell Penn. He also has a side business in the Property Preservation field. I had the misfortune of doing contract work for him. I've been in the Property Preservation business for a little over five years now and subcontracted for a few different company's, but non of them came close to the way Darrell goes about making his money. And if he is having the people that work for purposelessly damage door's "Because your the first one in the property since the occupant's left" or spray water and bleach on small cracks in the ceiling to make the cracks "look like the roof is leaking." I no longer work for Mr. Penn because of his work ethics, and now since I don't do his dirty work anymore, he is refusing to pay me the money for jobs I completed ($3000.00+). I have no proof that he carries over that type of work ethic to his insurance adjuster job, but it would make a lot of sense that he does... Again, I'm not accusing him, but I suggest you might want to keep an eye out with the properties he works. I've been with State Farm for years and to tell you the truth, I'm not real comfortable having someone like that working on your team...
Thank You For Your Time,

Jane Doe

On 10/28/2016 Almost two weeks after cancelling my policy on 10/19/2016 with State Farm they charged my card for another month even though I was no longer a customer. They acknowledged the date and time that I cancelled but they never sent my refund check and then over drafted my bank account. I need to be payed the money I am owed immediately. Especially for the unauthorized $138.61 the took out of my checking's account. They have my address but can't seem to send my check after over two weeks.

To Whom It May Concern,
I feel confident that a Insurance Company is now using Credit Reports to determine what it will take to settle a Claim and I am trying to find a way to prove it. I have researched this but have been unable to find others that have had a similar experience. Since it took me over a year to realize they did it to me, I know that other consumers may not even realize it happened to them. Here is my story!
I was involved in an accident that was not my fault. The insurance company took responsibility and paid the physical damage claim. I noticed that the same day that I uploaded the estimate of damages and pictures to the insurance company's secure site, the Insurance Company inquired into my credit history under the comments "For Insurance Underwriting Purpose". I know Insurance Companies can check my credit if I applied for insurance, but I'm not insured with this Insurance Company nor have I ever signed any authorization or applied for any type of insurance with this Insurance Company. I know that Insurance Companies use Credit Scoring for Risk Assessment and determining rates they charge consumers, but being the claimant in this accident, I found this to be an invasion of my privacy in addition to being illegal. I have talked to the insurance company trying to get an answer and they have not been able to give me any answers to my questions. They have already verified that I never applied for insurance and that I never signed any authorization and have told me that the person that checked my credit is no longer with the company. I deal with credit reports and it took me a long time to realize this had been done. I don't believe they pulled my name out of a hat, so I do believe there could be many people that may be victims to this unauthorized behavior. Can you give me some guidance or have you heard of this happening?

Thanks,
Marty In Baltimore

PS. Based on the way I found this information, I would only guess that most people would never know this happened. If you believe this may have happened to you, please contact me at: [protected]@yahoo.com

Aug 28th i called my state farm agent to tell her that i had a house fire and wanted to see what wad covered by my renters insurance. i was happy to hear i had coverage but its now 5 weeks later and no work has been done on our home. my husband and i are disabled and i have mental health issues on top of my other illnesses. i cant understand how the customer service at this nation wide company can be so poor and so rude. they have no sympathy for their clientele and without renters insurance people they would have no job to treat people poorly app I have yet to find any answers as to how to get my claim sorted out and to return to my home anybody have any devices run into each other like this I wish somebody would give me some input or some directions because at this point I'm ready to have a mental breakdown and I've already lost enough things that are important to me portant to me one of them being our family dogs that was like a child to us as we couldnt have children of our own. he passaway from the smoke inhalation. we would love any advice on how to get the ball rolling. im not sure if i need an attorney or not and how long should a renters policy for personal and liability take to payout or be approved and what is the statute of limitations anyone who could give me some advice or some absolutely appreciate it I'd like to be able to get back into my house sometime soon

I was struck by a State Farm insured in my 7 week new van with less than 4500 miles, in my opinion the vehicle should have been totaled, State Farm chose to repair it, I was contacted by State Farm 1 time durning the process that began on 3/7/16, long story short I would receive peridoc phone calls from the car rental company informing me that State Farm had not extended the rental and I needed to pay the bill and turn in the vehicle, which would involve a call to State Farm, this happened 4 times during the 4 months it took to get my van repaired, picked it up first time and had to return it the next day because the check engine light came on and none of the gauges worked, impact was so hard it broke a part off the fuel pump in the gas tank, picked it up the 2nd time and 3 days later the transmission fell out, impact cracked the housing, the cost to repair the vehicle exceeded $ 21k, they have paid none of the medical bills, I have paid them because of the doctors office informing me that they where 90 days past due, insurance has not paid, going to turn over to collections, called State Farm they informed me that they do not pay the med bills, they make a one time settlement and I pay the bills, been 1 week since I called and have still not heard from them, was also told by State Farm that they have already paid the insured' s limit on property damage out, so to bad on the $ 7200.00 in diminished value on my vehicle, Very incompetent on the damage appraisal, , very incompetent claims representative, I'm not one to run and get an attorney, but I know why people do, I wish I would have, and still might have to . be very aware if dealing with State Farm no matter get yourself a lawyer.

Scott

I filed a claim against your company due to a accident that totaled my vehicle on July 5th 2016. 1 month later I had to call and see why/what/ where/ who was going resolve this claim. I got some help that night and felt a little bit better on this process. Here we are 2 months out, still not settled and getting the run around again. rental had to be returned last week. SO I was left with no vehicle to drive while this claim still is not resolved. BAD BAD customer service. I called tonight Sept 2 2016 to get answers. A check was to be overnighted last night. Guess what? NO CHECK!I refused to be given excuses again. DONE with excuses. I apologized to the young lady who tried to help me, and did her best to tell me the process yet to be fulfilled on your end. I DONT CARE about what you need to do. You have had 2 months to settle this. I asked to speak to a manager, Waited and was transferred to Courtney, who stated she would do a electronic claims deposit into my account, I wait 30 mins and this transaction had not happened. IF, I waited 2 months to pay my premium you would have cancelled my policy. TG, I DO NOT USE YOU for my insurance. It is your obligation to settle claims in a timely manner, contact the claimant and keep them abreast of the claims process. YOU FAILED EPIC-ALLY. For a accident that was not my fault, I have had many major inconveniences to deal with, that was unnecessary on your part. It only gets better NOT! I want this resolved and I would expect to have compensation for the stress, aggravation in having to deal with what should have been a simple claim to a nightmare on elm street

I had auto insurance with State Farm POLICY NUMBER 862 3769-F27-11, with Jared Mula @ paces ferry road atlanta, the service was not good and they had my name incorrect in the insurance, irrespective of repetitive calls and contacts, they never correct things in the policy and the price was double to the other auto insurance.

I decided to cancel the insurance and went in person to cancel and filled the documents, they assured that the insurance will be cancelled and i will be paid for the days for which insurnace is not covered.

Neither my insurance is cancelled, nor I got refund of my additional amount for the duration where the insurance was not covered and on top of things, they have charged me for the following month as well.

Hi, My husband and i have had statefarm insurance for 20 plus years, never had to use them for anything, always paid our bill on time and never had a problem.recently i was involved in a car accident that resulted in another vehicle and my car being damaged, i called them to file claim only later to be told that our insurance was canceled...we pay six months in advance, i specifically said i wanted to pay ALL OF IT.he never told us we owed anything...two weeks before the accident we received a letter saying that it was gunna be canceled.I tried calling our agent multiple times, left multiple voice messages and never recieved a call back...(our agent is located in rexburg, idaho..we are currently located in caldwell idaho)only after the accident that following monday, i decided to go to our local statefarm building and tried to get everything resolved only to be told again that there is nothing they could do, that i had to contact our agent..frustrated i told the statefarm agent that i have been trying to get in contact with my agent for the past two weeks, suzanne(statefarm agent in caldwell) tried to get in contact with him and left a voicemail message herself) still no answer..waiting for about two hours and contact an agent online who also tried to get in touch with my agent and still no answer...Finally after two tries with the agent on the phone dave finally answered and we got everything taken care of, only then to recieve another call today (7/29/2016) saying they will not pay for anything...the agent told me on the phone that she had spoken to dave and everything was resolved and they came to the conclusion that we will not be covered...frustrated, my husband called dave and he told us he didnt know anything about any accident and that he was going to figure out what was going on and call us back...never recieved a call back...waiting to see if he will actually call us back tommorrow (7/30/2016)...I need to get some correct answers about whats really going on

Desired Settlement:
Finish the job
Desired Outcome Description:
i would like STATEFARM to own up to their mistake.as this wasn't our fault and do the right thing and take care of this issue

I've had insurance with State Farm since the early 1980's and had a fairly clean record, especially for the last 10 or 15 years now, no major accidents and no tickets of any kind. Had home owners and vehicle coverage forever; but since I went through a separation and had to split our insurance policies up, they took away all discounts and my insurance rate went from roughly $85 to almost $150 per month just for one car (4 door sedan). Went with the lizard and got more coverage than I had before for less than $75. What ever happened to customer loyalty and a great driving record? Guess those went out the window along with customer service, but that's a completely different story. So long State Farm, nice knowing you!

My brother had a stroke 8-3-2014, while he was in the hospital his truck insurance came due.He told me to go and cancel the insurance because he could not drive any more.I went to State Farm insurance office in Dublin Georgia to drop the policy.I was told i could not drop the policy because i did not have the power of atty. My brother said not to pay the bill.My brother passed away 8-8-2014.I carried a death certificate to the company,they said they did not need one.I was advised I did not know what was going on and did not understand what they were doing. On [protected] i received two bills from State Farm for the insurance on his truck. State Farm is trying to collect insurance from a dead person.I carried the bill to their office and told them if i received another bill from them i would turn it over to a lawyer, I am the person he left to execute his will.

State Farm didn't do a good job with my son's claim. He was in an accident on 2/14/2016. They took 2 and a half months close to 3 months to try to finalize it. What they did was SET ME UP! They said it didn't look like my son was at fault for the accident. And they wanted to get their hands on the video. It took them 2 and a half months to try to get their hands on the video, The street had cameras. They found out the video can only be viewed 7 days after the accident. After 7 days the video is no longer view-able. They had nothing else to go by. Keep saying they don't know what else to do, well if my son call in and give a voice recorder we can go from there. So once my son did they quickly put him at fault. It was a set up, because the other driver and witness refused to give a statement. The other driver is at fault. They just want to pin it on my son because he's black and at the time of an accident he was 17 now he is 18. The other driver was a female. Not only that, he has a deaf mother. These are some racist f***ers! Never wanted to help my child in first place. I am sure the other driver lawyer paid them to put my son at fault! Who the hell waits 2 and a half months to get their hands on a video! They should of investigated as soon as possible. But they some lazy pieces of ### heads. Thinking they can get over me and my child. If I gotta take this story to the MEDIA I f***ing will. I will make sure they have hell to pay!

December of 2015 My Nissan Murano car needed a transfer case replacement after a accident. To cut the story short, the claims department of State farm approved the claim. very unfamiliar with the process they said we can choose any shop to bring the car. We choose the Nissan Dealer because we want a genuine part to be replaced in. Estimates were done and the car was repaired. They offered some modifications such as a switch that will over ride AWD when engaged unneededly but state farm declined as well as we did. We felt that as long as we drive the car properly and does not use the AWD unnecessarily then the switch is unneeded and will not cause the transfer case to bad, the mechanic conformed. April 2016, 4 months after, my car malfunctioned and broke down suddenly driving home and I had a bad feeling it is the same part since the sound I hear during the breakdown was the same. Facts: After the repair I never engaged my AWD anymore and just drove ~ 3000 miles after repair. I called the dealer and said I am going to tow the car back, the part should have a warranty and that time they said it have. After 2 weeks, phone calls done back and forth from the insurance and dealer, I got different answers on who should be responsible for the costs of replacement. The dealer stated that state farm decided and dictated where to buy the part for replacement, which was LKQ company which when we looked it up in the internet take parts from high mileage cars and refurbished or sells them used parts with high mileage on them, then when I called my Insurance agent she said state farm never dictates where to buy the parts " they just pay the settled payment and bring the car to its working form prior to the accident".The dealer have been insisting that state farm have dictated where they should buy the part, it was used/defective and it was not a nissan original part. In our estimate papers, it stated "NEW", but unknowingly a refurbished part was placed in my car during the repair. The part was being covered by the warranty but not the labor, the dealer recommended to have my insurance involved since they were the one who ordered a defective part from the start. I called multiple times, one time they tired to call me and my husband initially but did not leave a VM, called back the same day ( May 21, 2016) the girl I've talked to, didn't knew what was going on so she said " I will have to review the papers again and I will call you back", never heard from here probably because it was 30 mins to there closing time. May 22, 2016 I called our Insurance agent trying to explain again that I feel the claim should be re opened because looking at the situation the part was defective from the start disregarding the " switch" modification, this is another case. I also explained that state farm is 100 % denying the claim of my dealer that state farm totally was in charge in where to buy the parts. Our agent recommended to go back to the dealer, have a phone conference with us present, the dealer shop and the claims department. May 26, 2016 we went to the Nissan dealer in Downers Grove, IL, called our agent and she connected us to the claims department. The The service manager, the service specialist who was in charged of our vehicle from the beginning, me and my husband was present in the conference call. The manager explained in detail to the claims department about all the facts in the documents regarding the past repair, he can't really say that if the switch modification was put in then the transfer case should not have broken but the main issue remains that if in the start a genuine nissan part which was declined was installed the 1st time we are secured about the standard and will have a labor warranty.He stated the my transfer case item was badly broken after 4 months because it was not the recommended part installed. We strongly provided the claims department that the fault should not lie on the consumer but either to the insurance ( who dictated what item and where to buy) or the company where the item was purchased. The other end agreed but ( as usual) he can't make the decision and will have get his manager involved and in 1 hour we will be notified what will be the outcome. Mind you I had 2 days off ( with no pay) to have this call( May 25 where my agent had a day off so we cant have the call and may 26) and then tell us, "I have to review the case with my manager". At the end, state farm did not approve because in there statement to us they allegedly claim that because " we declined " the switch modification the item should not have been broken. They did not acknowledged that the refurbished item that state farm bought to replace mine was defective from the start. they won't even go to that subject. The switch is another issue here and they found a loop hole where they can BLAME THE CUSTOMER TO AVOID PAYING WHAT THEY HAVE CAUSED FROM THE START. In the end, my husband called this At the end, state farm did not approve because in there statement to us they allegedly claim that because " we declined " the switch modification the item should not have been broken. They did not acknowledged that the refurbished item that state farm bought to replace mine was defective from the start. they won't even go to that subject. The switch is another issue here and they found a loop hole where they can BLAME THE CUSTOMER TO AVOID PAYING WHAT THEY HAVE CAUSED FROM THE START. In the end, my husband called this State farm manager VALERIE MAJKOVICZ to just give her our thoughts despite we know her decision will be never be reversed. She demonstrated lack of empathy and obviously her work is to make sure state farm does not loose money at all cause despite having the truth in consumer side. We know we can never win against this big insurance companies, but agents themselves should advocate for the truth and stand by their promise about " CUSTOMER SATISFACTION". ( State farm sent us a copy of a Non original equipment and recycled parts promise letter that states **** we'll sell the parts repaired or REPLACED to your satisfaction -at no cost to you***).

State Farm Agent Amanda Blackburn in Leo, Indiana was instructed to lower my collision deducible. Instead, she lowered my comprehensive deductible. When a claim on my vehicle arose later, State Farm refused to honor the lower deductible even though there is a clear digital trail showing the changes I requested. They are dishonest and incompetent. Don't ever use State Farm for anything. I have switched insurance companies and have filed complaints with the BBB, U.S. and state attorney generals' offices and am leaving reviews everywhere possible. The only way to make unscrupulous companies like State Farm change is to stop using their services and make their flagrant dishonesty known far and wide.