Menu
For Business Write a review File a complaint
Taco Bell Customer Service Phone, Email, Contacts

Taco Bell
Reviews and Complaints

www.tacobell.com

Learn how the rating is calculated

1.1 11 Reviews 2472 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Taco Bell Complaints 2472

ComplaintsBoard
F
9:04 pm EDT

Taco Bell crunchy taco and cheesy gordita crunch

This is 100% unacceptable! I received these seriously underfilled tacos from store 027899 on 7/19/2017 at 7:39:20 pm. I know that these are well below Taco Bell standards and they should be furious with this kind of poor quality of product being served to any of their customers! I am furious that I was sent home with such a carelessly prepared carry out order!

Read full review of Taco Bell
View 0 more photos
Hide full review
ComplaintsBoard
K
3:52 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Taco Bell product wasn't the problem

My name dana dixon.I was at tacobell 07/13/2017 last thursday.I was there with my family having dinner.There obviously was a big problem when we came in..There was a guy there complaining that his food was very cold really being a dick to a young lady that was trying her best to please everyone that was in there.she receive the food back and told the man to give her a few minutes to figure out what the problem was.she came back and apologized that her line was out and that she can replaced the food on the other side.He begin to get extremely loud that he was gonna have tacobell closed down and that this would be her last day she have her job and that she could've killed him serving cold food.she was on was the phone with her boss telling him the problem also.I dont know what happen.But today i came to tacobell on my lunch break to hear she had been fired, So im guessing he played a part in that.well i wanna state my opinion this young lady did everything possible to please every customer that came in that night and for to be fired tacobell is dead wrong and i will be taking this farther.we waited in that dine-in so she could get that food right Thats sad to hear a great worker lost her job doing what she surpose to do.It wasnt her fault the grill was broken..By law she surposed to closed the store down but yet she was still making things work to serve and she got fired to cover yall butt.This won't be the last you hear from me..I got her name today from another worker sandra that is..This is not over.If i have too i will have her tell this story to the news WHOM I WORK FOR.
Very unprofessional whom ever her boss is

Read full review of Taco Bell
Hide full review
ComplaintsBoard
J
1:57 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Taco Bell never enough stock... making you spend more

6730 cherry ave long beach ca. 90805 ... #028524 ...I've gone to this taco bell like about 4 times in the last 2 wks, and they never have what they advertise... this is the taco bell closest to my house so I have no other option... they never have enough food or drinks to sell... let alone hot sauce... I am forced to buy more expensive food than rather get sold what the promotional deals would be... they are always out of stock and coinsidentaly always out of the meal deals ... the last time I got watered down soda with melted ice that had been sitting in the cup for a while... when I called to complain the manager said I could come back the nxt day for a drink... of course with my busy schedule I don't have time to go back just for a soda... why wasn't this told to me b4 I ordered? Once again today they are out of the meal deals... not enough stock to fulfill the orders... this taco bell SUCKS! Not even regular hot sauce... being in the drive thru they should tell you, but yet again once ur in drive thru there's no going out of it... your stuck! Maybe it's a manager strategy to make late night sales... Did I mention once it's dark you can't get the promotional deals here

Read full review of Taco Bell
Hide full review
ComplaintsBoard
D
11:29 pm EDT

Taco Bell getting charged without getting my food

i ordered online for pickup through the drive thru at Franklin mills taco bell my name is Destiny & I went to get it & they said they didn't have my food but i have proof they took it out my bank without getting any of my food that i ordered at the Franklin mills taco bell. I Did this order on july 19 at like 3:30 or 4 in the afternoon . i would like a refund because the fact i didn't get any of my food or a refund because i didnt even get it for them not to refund me my money . thanks

Read full review of Taco Bell
Hide full review
ComplaintsBoard
N
7:07 pm EDT

Taco Bell spicy potato soft taco

I am a Manager at Pizza Hut right next to the Mt Ephriam Taco Bell and I had ordered 2 Spicy Potato Soft Tacos and a Mini Shredded Chicken Quesadilla but when I received the bag of food, there was only 1 Taco and 1 Quesadilla. After walking in and asking why there was only 1 Taco, the cashier told me they put 2 tacos inside of 1 wrap because "that's what the other guy at Pizza Hut orders". I am mad because they assumed I liked my order like another person's. Assuming comes from not knowing and they didn't make my food the way I wanted it.

Read full review of Taco Bell
Hide full review
ComplaintsBoard
K
1:54 pm EDT

Taco Bell inappropriate behavior

I went to Taco Bell store # 029684 on 07-17-17 at 5:54pm.

When I walked in there were two managers sitting in the corner speaking with an employee standing up. I could hear their whole conversation and that is not appropriate, talking about his write ups and having to pay money to put back in his drawer to make up for it along with someone else. He then finally stepped away to take my order as a third manager went out and sat down. He was in the middle of taking my order and started hollering across me to say the safe was left open, NOT a good idea to do. NO manager got up and closed it, it remained open the whole time I was there NOT safe. I finished my order and then finally after about ten minutes of the drive thru people making their orders, they finally made mine. By this time orders were pilled up and the managers stayed in the lobby, no help at all. I kept my peace however then I go home and started to eat with my family and there was really nothing in the tacos I bought. I actually took pictures if you have somewhere for me to send them to. This was a horrible way to conduct business and I am very disappointed.

Read full review of Taco Bell
View 0 more photos
Hide full review
ComplaintsBoard
S
8:44 pm EDT

Taco Bell not preparing order correctly

Taco Bell 032083
Order Number: 211079

We order the food asking substitute bean for beef. Screw up the order and made everything with beef. This is not the mistake that can be handle with sorry. You are screwing somebody's religious belief by making food as not intended. Please give some appropriate training so they can handle the order correctly.

Can this be fixed by Taco Bell?

Read full review of Taco Bell
Hide full review
ComplaintsBoard
B
5:21 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Taco Bell management

I went to store [protected] north university drive sunrise, Florida, manager made a mistake charge I got me 17.00 for ten tacos, santo who I told got so mad gave me s refund, which is not on my card yet this happened, 07 /16/2017' he told me to get out of the store.would not help me anymore, I'm 70 years old a woman, how dare he talk to me like that, I want my refund.i hope you teach him manners, that's disgusting. Bernice moeser.

Read full review of Taco Bell
Hide full review
ComplaintsBoard
T
2:09 pm EDT

Taco Bell taco

Went to Taco Bell drive thru in Irwin, PA. Ordered one of my all time favorite cheesy gordia crunches. When I went to eat I noticed it had mold on it. So I turned around and went back to the Taco Bell. I went inside and showed the girl. She said oh let me make anew one. And that is what they did. This is the part that made me disappointed in the service and establishment. They never said sorry or apologized. Nothing just remade it and handed it back. I felt that is poir customer service. I just wanted them to be aware of the problem so no else got one like that. Okay I said my peace and am DONE. TAMMY LANTZ. [protected]@gmail.com

Read full review of Taco Bell
View 0 more photos
Hide full review
ComplaintsBoard
M
4:45 pm EDT

Taco Bell food was not prepared right and I did not get a receipt...

I ordered the Double Chalupa Box meal and the Chalupa was smaller than the original chalupa. It advertises ad "Double the Beef" but in fact is much less. I also ordered a medium soft drink, (Sierra Mist) and that was very FLAT and not worth drinking. I also did not receive a receipt. Someone needs to either speak with the manager/owner or get some "Quality Control" people involved as this should not happen.

Read full review of Taco Bell
Hide full review
ComplaintsBoard
D
7:59 am EDT

Taco Bell service

My wife, son and I went to the store located at 788 Riverside Drive, Clarksville, TN. 37040 on Sunday 7/16/2016 at 7:01 pm an received the worst service that we have gotten at any Taco Bell! We have ate your restaurants in our travels, but this particular one was awful! People coming in the restaurant to get to go orders got quicker service than those inside to stay an eat there! We watched five different families receive wrong or their order short items! They charged one family that I witnessed for sauce for their tacos! The orders took too long ( ours 32 minutes) employees were running around taking selfies with the cell phones, laughing and singing loudly, one female worker with brace on her arm stood in front of customers scratching and digging at her breast several times an she was rude! We have ate at this particular store before an this was out of the ordinary. We will not go back to be treated with disrespect and waste our hard earned money!

Read full review of Taco Bell
Update by David Fuqua
Jul 17, 2017 8:09 am EDT

I'm going to monitor this store an will notify the Department of Environmental Services if I'm not informed of action taken!

Hide full review
ComplaintsBoard
T
6:11 am EDT

Taco Bell unsatisfied with everything

On july 16 2017 I placed my order at the taco bell in lansing mi on us 27 and every single order taken before me needed to be fixed, people coming in from the drive thru to fix orders after being in line for more than 40 minutes. After 35 dollars and an hour we received our order than as well needed fixing, everyone except 1 person working at a snail pace I will never go back

Read full review of Taco Bell
Hide full review
ComplaintsBoard
M
2:25 pm EDT

Taco Bell raw food and urine smelling restaurant

Last night I purchased tacos for my son and one of them had raw meat in it.My son took 2 bites before realizing it.When I went back to complain at the Taco bell in question I smelled a strong urine stench in the entrance way and in the restaurant.When I got a manager I complained about the urine stench and he had nothing to say.When I told him about the raw Taco he told me they cook their meat at 150 degrees and there was nothing he could do about it.Yet this Taco is raw and my son ate some of.I would like some sort of compensation for this ordeal and if my son gets sick I will be forced to call a lawyer.In addition I would hope you will do something to correct this particular Taco bell. I want a before and after reply keeping me up to date on what will be done, when and after it is handled.Needless to say I am extremely upset about this issue.People can get very sick from these types of issues and now my son was subject to this.Management, cooks and cleaning personnel for this establishment should be ashamed and fired.

Read full review of Taco Bell
View 0 more photos
Hide full review
ComplaintsBoard
M
7:26 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

7/14/2017, last night at about 12:00 am I had purchased 6 meals at taco bell at 1300 Holton Lane, Takoma Park, MD 20912 and ordered 6 combo meals of double boxed chalupa which cost about $40. This morning my children woke up with diarrhea and I have been vomiting, and I am also suffering with diarrhea. I believe that this is a case of a food poisoning...

Read full review of Taco Bell
ComplaintsBoard
C
1:50 pm EDT

Taco Bell service

I visited the Lake City, SC taco bell around 2:00pm Saturday 07/15/17. I ordered 4 hard shell taco supremes and after waiting in line for over 20 minutes, the order was soft shell taco's. Then I was asked if I wanted to come inside. My car's thermostat was already on the hot side and the reason I went through a drive thru was for convenience. I settled for the soft shell, but was not told sorry or thank you when I started to leave. I visited taco bell several times weekly, but it will be a long time before I revisit this one.

Read full review of Taco Bell
Hide full review
ComplaintsBoard
M
1:16 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Taco Bell taco bell service

Taco Bell restaurant at 4132 Miller St, Bethany, MO place simple order of cheesy roll ups. 24 minutes later still waiting. No less than 7 orders waiting for carry out. In meanwhile no waiting for those using drive through. I witnessed workers moving at snail pace and talking amongst themselves about TAco Bell non-related personal topics...plenty of laughing. Worse service ever

Read full review of Taco Bell
View 0 more photos
Hide full review
ComplaintsBoard
T
3:58 am EDT

Taco Bell manager steals money

Cedric wilson steals money from your store. Other mangers have witnessed this man doing so. Gives out free food to his family. Talks extremely rude to mangers and employees. He is a very rude person to work for. Other employees have stated he smokes and by "weed" from other employees. I have worked many jobs and never in a lifetime I have had to deal with so much and take so much rudnesss and disrespect. How can you all allow this man to take money from you all. Everyone that works on the night shift smokes "weed" in the back of the store outside. This very unprofessional. I will be contacting someone about these of these action that go on.

Read full review of Taco Bell
Hide full review
ComplaintsBoard
H
11:29 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Taco Bell unethical behaviour

On 7/14/2017 at the Taco Bell off of 135 and Antioch at 10:30 pm the Manager Jennifer was very rude and verbally abusive during time of service and during a phone call when I made a complaint. I ordered 2 bags of Cinnamon and instead she gave me 1 bag with 2 in it. During the order process she had a bad tone and made impolite remarks . She didn't give me a receipt even though I asked for one and when I arrived home I called back to try to correct the order. She was very rude on the phone and never apologized but was hostile and repeating the whole situation ranting for over 2 minutes non stop saying I was wrong and she was right and that since she was the manager there was nobody else I could speak to about the situation and that " it's just cinnabons its not a big deal". I would like a report written and my friends and family will not be going to that establishment until she no longer works there.

Read full review of Taco Bell
Hide full review
ComplaintsBoard
S
10:38 pm EDT

Taco Bell chicken chipotle griller

Today is 7/13/17. I was at Gilbertsville taco Bell on E Philadelphia Ave. It was around 10:15. My brother and I were pulling into taco Bell and I saw a worker there around 20 run to the door excitely and it seemed that he was yelling something to the workers in back. I ordered the same thing I do every time 2 chicken Chipotle grillers. And I ordered a bean burrito this time. I go nearly everyday and I love taco Bell. I order the same grillers Everytime. I know what they should be like and I don't know if those guys thought they were being cute or funny but those smart** guys FILLED both grillers full of sour cream and there was NO Chipotle sauce. I paid 5.37 and I wasted my money. It is pathetic for a business to have these type of employees. They ruined my night and I only ask that you respond to me. Email heid.[protected]@gmail.com. Listen I go to taco Bell all the time I'm a huge fan and this really ruined it all for me. You guys are great and these punks are ruining your good name. I'm extremely dissatisfied and I don't know if I want them fired because who knows their story but PLEASE contact this store and contact me and make this right. I don't deserve this and your business does not deserve this. Please reach out to me. Again I love taco Bell and i want to keep spending my money for something I like and I should not be treated this way. My number is [protected]. I hope you will do the right this and also can contact me or leave a message so I know I can go back there knowing I am valued or at the very least respected.

William Heid
Gilbertsville Pa
[protected]
heid.[protected]@gmail.com

Thank You for all the other great experiences. I hope I can enjoy taco Bell again and again

Read full review of Taco Bell
View 0 more photos
Hide full review
ComplaintsBoard
S
3:57 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Taco Bell mistakes, missing parts of order, and rude corporate phone call

We recently stopped at the Wickliffe Ohio Taco Bell around 3:30 on 7/13. The guy at the cash register was great and helpful. However when our order came out, half of what we ordered, we never received... And half of what we DID receive was wrong! We were missing 2 nachos and 1 steak quesarito and 1 chicken quesarito and an entire double chalupa box other than the drink! We had two random things that we aren't even sure what they were, marked as beefy nacho that we didn't order. (They were not beefy nacho.) The only thing that was correct was the 2 loaded potato grillers, and 2 drinks. So they made the rest of our order which the wonderful guy at the cash register fixed for us and read back to me making sure it was correct. The double chalupa was to have no sour cream, and that replaces with spicy ranch. They then gave us the rest of our order with the double chalupa having sour cream and spicy ranch and no back cheese. So, back in we went, and the manager then tried to argue that there was no sour cream. So after the 3rd time, they made it with no sour cream and STILL forgot the nacho cheese. We were to tired to go back in a 4th time. So I called the corporate number. Which ended up in me hanging up on the woman because she kept talking over me the entire time I tried to talk and rudely shutting me down when I tried to explain the situation to her. I've never been so disappointed in taco bell as a whole.

Read full review of Taco Bell
Hide full review

Taco Bell Reviews 0

Looks like Taco Bell has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Taco Bell, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About Taco Bell

Screenshot Taco Bell
Taco Bell is a fast-food chain that specializes in Mexican-inspired cuisine. Founded in 1962 by Glen Bell, the restaurant has grown to become one of the largest fast-food chains in the world. With over 7,000 locations in more than 30 countries, Taco Bell is known for its affordable and tasty menu items that cater to a wide range of tastes and preferences.

The menu at Taco Bell features a variety of items, including tacos, burritos, quesadillas, nachos, and more. Customers can choose from a range of fillings, such as seasoned beef, chicken, steak, and vegetarian options like black beans and potatoes. The restaurant also offers a variety of sauces and toppings, allowing customers to customize their meals to their liking.

In addition to its traditional menu items, Taco Bell is also known for its innovative and creative limited-time offerings. These items often feature unique flavor combinations and are designed to appeal to a younger, more adventurous demographic. Some recent examples include the Nacho Fries, the Naked Chicken Chalupa, and the Doritos Locos Tacos.

Taco Bell has also made a name for itself in the fast-food industry by embracing technology and social media. The restaurant has a strong presence on platforms like Twitter, Instagram, and Snapchat, and has even launched its own mobile app. This app allows customers to order and pay for their meals ahead of time, skip the line, and earn rewards for their purchases.

Overall, Taco Bell is a beloved fast-food chain that has built a loyal following over the years. With its affordable prices, tasty menu items, and innovative marketing strategies, it's no wonder that Taco Bell continues to be a popular choice for fast-food lovers around the world.
How to file a complaint about Taco Bell?

**Guide on How to File a Complaint with Taco Bell on ComplaintsBoard.com**

1. Log in or Create an Account:
- If you already have a ComplaintsBoard.com account, log in. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with Taco Bell in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Taco Bell.
- Include key areas of concern, relevant transactions, steps taken to resolve the issue, personal impact, and the nature of the problem.

5. Attaching Supporting Documents:
- Attach any additional supporting documents that can strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Utilize the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure each step is clearly defined to assist users effectively in filing a complaint about Taco Bell on ComplaintsBoard.com. Remember to focus on guiding users through the process without adding a conclusion at the end.

Overview of Taco Bell complaint handling

Taco Bell reviews first appeared on Complaints Board on Sep 22, 2006. The latest review The driveway that has large numerous pot holes. was posted on Aug 2, 2024. The latest complaint sarcastic service was resolved on Sep 22, 2019. Taco Bell has an average consumer rating of 1 stars from 2483 reviews. Taco Bell has resolved 83 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
2.0
1166 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Taco Bell Contacts

  2. Taco Bell phone numbers
    +1 (949) 863-4000
    +1 (949) 863-4000
    Click up if you have successfully reached Taco Bell by calling +1 (949) 863-4000 phone number 0 0 users reported that they have successfully reached Taco Bell by calling +1 (949) 863-4000 phone number Click down if you have unsuccessfully reached Taco Bell by calling +1 (949) 863-4000 phone number 2 2 users reported that they have UNsuccessfully reached Taco Bell by calling +1 (949) 863-4000 phone number
    +1 (949) 863-4500
    +1 (949) 863-4500
    Click up if you have successfully reached Taco Bell by calling +1 (949) 863-4500 phone number 0 0 users reported that they have successfully reached Taco Bell by calling +1 (949) 863-4500 phone number Click down if you have unsuccessfully reached Taco Bell by calling +1 (949) 863-4500 phone number 1 1 users reported that they have UNsuccessfully reached Taco Bell by calling +1 (949) 863-4500 phone number
    +1 (651) 457-1855
    +1 (651) 457-1855
    Click up if you have successfully reached Taco Bell by calling +1 (651) 457-1855 phone number 0 0 users reported that they have successfully reached Taco Bell by calling +1 (651) 457-1855 phone number Click down if you have unsuccessfully reached Taco Bell by calling +1 (651) 457-1855 phone number 0 0 users reported that they have UNsuccessfully reached Taco Bell by calling +1 (651) 457-1855 phone number
    Manager
    +1 (949) 863-3915
    +1 (949) 863-3915
    Click up if you have successfully reached Taco Bell by calling +1 (949) 863-3915 phone number 0 0 users reported that they have successfully reached Taco Bell by calling +1 (949) 863-3915 phone number Click down if you have unsuccessfully reached Taco Bell by calling +1 (949) 863-3915 phone number 0 0 users reported that they have UNsuccessfully reached Taco Bell by calling +1 (949) 863-3915 phone number
    Licensing Agent
    More phone numbers
  3. Taco Bell emails
  4. Taco Bell address
    1 Glen Bell Way, Irvine, Pennsylvania, 92618, United States
  5. Taco Bell social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Aug 02, 2024
  7. View all Taco Bell contacts
Taco Bell Category
Taco Bell is ranked 3 among 60 companies in the Fast Food Chains category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.