Taco Bell
Reviews and Complaints

I entered the drive up window of taco bell#022221 on june 30th, 2017. Order#391950, placed my order.. Arrived at the window, I handed cashier a $100 dollar bill, he replied "let me get change"... I then saw a women come to the window and look at me, pointed another kid looked and pointed.. A different kid pointed and another lady looked at me. Finally a guy opened the window, and asked me if I was the lady with the $100 bill. I replied yes, he just the window. And aprox 3 other people came to the window pointed and looked, by now the customers in the lines inside were looking at me at the drive up, talking. After about 10 minutes, and a line of about 7 to 10 cars behind me, all with windows rolled down. The manager elizabeth opened the window, with about 4 people behind her, and told me she could not take this $100 bill, because her machine could not verify it was real, she thinks it may be counterfeit, she threatened to comfiscate it. I told her she better call authorities, that this was defamation of character, and she was accusing me of this in front of the people at drive thru, and customers inside, as well as all the employees, that were now standing there listening and staring. I advised her I am a local business owner and she will not take my money, I then took it our of her hand. I still have the $100 bill in my possession, and it is not fake, I do not appreciate being accused. This is defamation of charactor. This needs to be addressed and taken care of. Unable to call.. Both number for complaints are not correct
Any questions, you can contact me at [protected]
Brenda mcdaniel

I work third shift and was coming by the Taco Bell location near me when it start to rain, I knew the store opened at 7 so I thought I would stop in and grab something to eat and wait inside for my ride. there was a pickup in the drive-thru being served so I knew they were open, the door was locked however (I've worked fast food before, I realize you can miss unlocking the lobby doors by a few mins, no big deal) I went to the window and made eye contact with the lady who was at the drive thru window, she made some face and went back to the prep line, which is fine, Again, I've worked food service, i figured she was finishing the drive thru order. I walk to wait at the front door and still nothing after a few minutes of waiting (truck is long gone at this point) after seeing the manager again she made another face and looked annoyed, leaving to the back out of view. At this point my cab is almost here and I don't even want to order anything from someone who is visibly perturbed with my presence. At 7:15 the door finally opens as she comes out to berate me about some trash that was sitting around the parking lot and front door. It is not my responsibility to keep your lot clean and I don't appreciate being berated over trash I could have in no way contributed to as I hadn't even been inside yet. I am saddened I no longer feel welcome at this establishment, I've been living in this town for 28 years and eating at this location for damn near 20 of them

The date of service was July 12, 2017. The time was 12:54:47. The order number is 385942. The Taco Bell number is 029667.The address and number of the Taco Bell is 2525 N. Lindbergh Blvd, Florissant Mo. 63033, [protected]). I don't usually complain but that was ridiculus. No meat what so ever. Just lettuce, tomatoes, and cheese. If I didn't have so far to drive back, I would have. That's what I get for not looking at my order before I pulled off. The amount came to $10. 84 because I ordered two and they were both the same way. I would love to get a refund because I didn't get my moneys worth. I really like the tacos at Taco Bell and never have encountered a problem like this. Thank you

It was in the morning. The food and service.was terrible. We talked to the manager and even they didnt do anything. The food was tasteless and terrible. We would never go back to that place again. We ordered nachos and cheese and it had like 5 nachos and little bit of cheese (not enough even for a little kid) mexican pizza was tasteless amd terrible, the service was terrible, manager wasnt helpful at all, there was noth8ng stocked at all outside. The manager had cigerrete pack sticking out in the front pocket. This isnt good at all. We.are very dissatisfied and the service was absolutely reckless and terrible.

Not only does the staff here leave you sit waiting for service..then again for your food on average 30 minutes and as much as well over an hour inside or in drive thru...but they are rude to most customers and they have friends coming in hanging out whom they serve free food before everyone else then to top it all off this last visit into the lobby we walk in and workers are smoking weed with there friends in the restaurant sitting at a table..the lobby didn't have any customer's before we walked in then another couple came in right behind us and immediately it was apparent the smell filled the place ...we have complained to management so many times about everything that's happened in there and absolutely nothing is ever done...so I am giving this 1 last try if something isn't done at this location i am turning all information over to the health inspectors and the law enforcement and our local turn to 2 news investigation team..this place is a joke and is harbouring drug users that are doing drugs right in the restaurant where families come to eat

(July 10 at 10 pm at the Sarasota, Florida Fruitville Road location - didn't give me a receipt, didn't even ask if I wanted one) .
What I ordered: 1 Mexican pizza. 3 soft taco Supremes without lettuce because my father is allergic to lettuce. 1 nacho bell grande. 2 cinnamon twists. Came out to $15.47.
What I got: Mexican pizza (fine), nacho bell grande (fine), 4 soft regular tacos with lettuce, no cinnamon twists. I paid $15.47 for probably much cheaper than what I ordered. It wasn't the cashier's fault because everything was correct on the screen. The cashier was giggling over her headseat saying the kitchen crew is telling her pickup lines. I didn't hear one serious word come out of anyone's mouth. Seriously?

I do not eat meat, and ordered potato soft taco, black bean burrito, and a cheese quesadilla. I did not receive my taco or burrito. I don't eat meat. This upsets me to the fullest! My husband will benefit from the other things in my bag, but it's not what I ordered or wanted. This was after the order was read back to me... Spicy tostada add sour cream, black bean burrito, and a cheese quesadilla. My husband has three meat dishes to eat and I have essentially nothing. I'll not go back again, although it was a staple. Ugh!

7/9/2017, 8:35 a.m. This Taco Bell is close to my house and I've given them so many chances. If you do get a chance to place your order, you had best check it because most likely it will not all be there. Today, for the 2nd time, I didn't even get to place an order. At the drive thru I was greeted and then they never got back to me. When I do get to order and get my order it is never all there. I've never complained until now because I don't want to get someone who makes min. wage in any trouble, but this is frustrating. When I go there I never know if I'm going to have to just drive away because I'm being ignored. The guy this morning acted like he would take my order and then never got back to me. I was the only customer there too. The worst service ever at a Taco Bell.

Tonight 07/08/2017 at 9:45 pm east time I went to taco bell located at 1199 Berkshire blvd Wyomissing PA 19610 and I was at the drive true and was looking at the big menu to order food for me and my family and we was not ready to order yet so I courtesy ask the person on the phone for more time because we was reading the menu and he said the he can't wait because they have a timer of 30 seconds and it's really takes more then three minutes to go over the huge selection of food that they have and was for a family of 6 so it was a big order and the employee keeps telling me to hurry up because the time and respond him the we was not ready yet and he said the he can't take my order and I went inside the store and ask for the manager and explain the situation and the manager tells me the if don't like to go across the street to burguer king and I ask the manager for his name and he answer "Andy" and I ask him to give me information of his superior supervisor and said the he is the big boss. My family and I are very upset with this situation.

7-8-2017
This is the 2nd Saturday in a row that there have been dogs in the restaurant. Eating off table and chairs. They said they have dogs in there almost every hour of the day. Health Department will be notified. If they had an area for dogs that might be one thing but to eat where people eat..NO NO. Manager said the tables & chairs are wiped down every half hour or if they have time. Table was wiped with a dirty rag and never the side of the table nor the chair where the dogs tongue was all over. Sad to say until you have a designated area for pets I will continue to post on Facebook & pictures from now on. I might not be eating there but I will be there for picture taking. Last Saturday one of the workers in the back wanted the man to leave the dog with her. You need to have an area for people with their dogs. Some people are afraid of dogs no matter the size. They sure do not need to have access to where people are sitting with their food. They were NOT service dogs. Your feed back would be appreciated. Debbie Hight email..debbie.[protected]@live.com

When I ordered my Double Chalupa Box I was told it is 6.99 plus tax. I said the commercial says it's 5 bucks, the employee said no it is 6.99. I went ahead and ordered it anyways. While I was eating my meal the commercial came on and simply stated it was 5 dollars. Now I know 2 bucks isn't a lot but that is false advertisement. Please tell me why I was overcharged!

Every single Friday and Saturday around 2 am. I am told the system is down.. I highly doubt that when most of the employees are standing out side smokin every time. This is at the western hills location in Cincinnati ohio. It gets really old. Why say on the sign open til 3 or later and it never is on Fridays and saturdays.. sounds like they don't wanna deal with the bar rush to me.

went to taco bell on seneca in wichita ks and was treated like trash, was walking me and my niece and we wanted some taco bell. The gentleman at the window was very rude about the situation he said he had to ask the manager if he can take my order I said why we don't have anything I stepback here and let you take my order the manager came to the window and said we are not taking orders that way very rude really I think it was very unprofessional the way she treated me and my niece I have went there many times driving and seeing people walking they getting their orders and there wasn't treated the way we was I mean like was because we were black and I told him that we didn't have anything I will stand back here and let you take my order and the lady at the drive-thru then Kayla said we're not taking orders that way so I asked her I called back and I asked her what was her name in the gentleman's name at the window she said I will give you my name and another manager's name I forgot the manager's name but I believe that I was treated poorly never will again the employees there are very rude managers there doesn't have any customer service skills so why are they even working in a customer service restaurant that's okay because Pizza Hunt took care of the problem it was 12 and I asked them if they can order because how I was treated how was treated at your establishment I will be posting on Facebook never to eat at Taco Bell on Seneca in Wichita Kansas if you want to be treated like dirt I think there are very unprofessional there

Hello,
I've been a customer with you for most of my life. I'm 55.
I just went through the drive thru at our local Taco Bell and believe me, I understand that things happen and have understood in the past. This time I feel the need to complain as this branch has been going down hill for a while. I go to the Burien, WA. branch.
I bought 3 crispy tacos and 2 burrito Supremes'.
First off the tacos were soft. I don't like soft tacos. Then I go to eat my burrito and it worse than any plain bean burrito. It was as flat as a pancake with nothing supreme about it. Like I said, I understand that things happen and let it go. I don't feel like I should have to take the time in my car to check each item to make sure it's correct when I just agreed that it was correct on the screen at the drive thru. The fact that it was just under $13 for practically nothing (flour & beans) is what I'm having a problem with.
I really hope that this isn't the beginning of the end of the only fast food place that I go to. I usually cook and fine dine but I love my Taco Bell. I'm very disappointed after all these years.
Your truly,
Lisa Holloway

I was at the taco bell in edgewater Colorado I went to the drive thru and had today wait about 7 minutes before that took my order and kept telling the guy at the drive thru hello he told me that he would be with me in Just a minute well 3 minutes went by and still no response from him in the drive thru I said hello 1 more time and he answered back and said I Will be with u and when he finally took my order I ordered 4 crunchy tacos and 1 beef burrito supreme and when I got home I opened up 1 taco and it was the wrong order and by the time I drove back to taco bell thay were closed and I got stuck with someone else's order wasn't to happy with there service the time of the order was at 9:05pm and the order number on the ticket was 366117 and the cashiers name was Anthony r he also had a smirk on his face like it was funny.

Hi,
I am Vegan and and I have went to Taco Bell several times and ordered my items with no beef, no cheese, and no sour cream. I asked to substitute the meat for Spanish rice. I understand that the employees do not like that, obviously, but I just had neck surgery and Taco Bell is the closest fast food restaurant to my house. I am not supposed to be driving Either.

Your employee named Mike that works the day shift came out and asked me if I had ever had a bacon cheeseburger... I was very upset to hear that.

Tonight I went there to order a soft taco supreme with no beef. I got home and there was beef on it, as usual.

I didn't take it back because it's after 11:00 p.m. and I don't feel like driving this late, So I threw it away as I always do. Just so that Taco Bell is aware, there are many Vegans in this world, and if you can't accommodate the simple specifics that we are requesting, then I am Done with Taco Bell.

I am in the retail business myself, and as we all know the customer comes First.

I would just ask to please talk to your team about this, As I don't want any other Vegan to have to go through what I have gone through.

Especially with the Harsh remarks from your staff, teasing me about my Vegan lifestyle.

Please have someone get back-to me about this unfortunate matter.

Thank you,
Ms. Clark

Phone # [protected]
Please keep this number confidential.

Thank you.

Asked for no tomato, no beans, asked that the meat and cheese be separate from chips. I received maybe bites of meat and cheese together. Also overheard someone through the microphone say they're asking for too much. Got to the window asked for sauce and didn't receive any. Also asked for cheesy potatoes and didn't receive any forks. I'm sure I'm not supposed to eat them with my hands. Rude seevice

I called and spoke with customer service already but I wanted to show you what I pulled out of my bag when I got to work to eat. The shells are ice cold the meat is cold there's no sour cream on them and I paid 1.20 for there to be sour cream on all of them. One of the hard shell tacos has almost no meat in. I waited at the windo for 7-10 minutes for cold food and food without sour cream and received very poor service. The girl at the window had her back towards me the whole time leaning on the window

On July 4, 2017, I went through the drive through of the Taco Bell at 2407 W March Ln in Stockton, CA. I first ordered a large Baja blast freeze and was informed that they did not have any freezes at the moment. Upon ordering a different drink, I was informed that the drinks they DID have, however, were of a very slim selection. Next, I ordered 3 nacho cheese Doritos locos tacos supremes. At the next window the employee was very apologetic for the situation and gave me my order. Then when I got home and started to eat I realized that I didn't get what I ordered and what I pay extra for every single time I go to that Taco Bell I didn't get. It was a pretty simple order just make the tacos supreme, but if they can't even get that right and waste my time and money why should I ever go back.
Essentially, the franchise at this location did not offer what we specifically went there for and we had to settle for less than expected. Upon arriving home, we found out that what was initially a compromise was even less than satisfactory.

On July 3, 2017 we purchased $19.92 in food. They had a sign stating they had to lettuce but offered nothing to fill the taco, tostado or Burreto.
There is a Walmart within 100 yards of the store so why would a manager not make an effort to provide ?
Does Taco Bell not provide quality service ? As a past Manager of a service organization I find this to be unacceptable.
If this is the type of service we have to deal with in the future we will refrain from eating at this establishment.