Taco Bell
Reviews and Complaints

I frequent this location on my way to work almost once a week. Every time I go I order the same thing No. 6 with NO TOM cause of a food allergy, it shows registered on the screen as how I order it but then when I get to work and it is time to eat my lunch I seem more often then not to find tomatoes on my chalupas. Leaving me without a lunch for my work shift, which is aggravating since by the time I get out of work everything is closed. There is some instances where I get a feeling and check it while I'm still in the lot so I can run in and have them remake them correctly for me, but today 1/6/19 was not one of those days I checked. This visit was also upsetting cause the cashier at the window walked away to talk to another associate and the line cook was the one handing me everything, to my food & drink after asking for it. Then further asked if this was my credit card too in the machine still? Then he gave me that back too covered in taco meat from his gloves with no receipt (so I do not have my order number to reference).

At this point I'm not sure what I want as the resolution, cause I can't eat my dinner tonight and with the constant mishap of my order I'm also not sure how much more surprise your not eating nights I can take (because it is at multiple locations not just this one either).

3-4 months ago I came to Dana with picture sent to my husband Josh from an Angela Maynard. It was a love note sent from her to Josh written on his cigarette pack. Saying ❤ U Josh. Dana blew me off saying I had nothing to worry about, that everyone just missed him due to him being at the 10th store for a month. But now I have a phone number texting Josh saying why can't u trust me or believe me? [protected] I texted the number back and she said she was done with my husband. But refused to tell me her name! So I paid a $1 and did a search on the phone number. It came back to a Kelly Maynard who's husband to one Angela Maynard! Dana did nothing after being informed of a Senior Assistant & crew members possible relationship. And refused to give me home offices phone number so that I could report it.in all I believe Dana knew about this but didn't want to lose Josh, or have him being looked into by I'm office. If something had been done my children and I wouldn't of had to be put through hell! Shame on u Dana, Angela & Josh

Central city ky on New Year's Eve night. I called in a 30.00 order 20 minutes in advance. Upon arrival no one was at register. Manager was at drive thru. 3 people lined up behind me before manager had someone come from the back. I was told my call in order hadn't been started yet and wasn't offered a discount or coupons for my wait upon my request.

ive been a fan of taco bell for years ever since I can remember I go there because im always treated right no issues ever until sadly today my daughter and I went to one in Dothan on main street we waited for 30 mins minimum in the drive threw kinda busted the thought of fast food got to the window the woman was very short with us never offered any sauce at all I had to request it she shut the window on us no drinks so I pulled around went inside to watch the cashier over charge an older woman when the lady asked about what something was the cashier kept suggesting other things so I asked the cashier for the store number she said she had no clue than handed me a receipt and said they say look somewhere on the right it should be there somewhere ive been in the food industry for years I was a manager even no one wanted to be there I know fast food is hard at times and can be trying but this was over the top all the workers where grown people no young kids I feel like this if you can be civil stay out of the food and retail industry point blank I truly will not return to this restaurant ever again

I was extremely disappointed how the crew at the location 2825 Kennedy Blvd, Jersey City, NJ 07306 worked which are Unprofessional, cruelty, so on...
I made an order for the Christmas's eve Dec 31, 2018 party around 6:30pm and pick up at 10pm, I paid, I got an email for the pick up information. Everything went well till the time came and I went to the store to pick up at 10pm, they closed the door at 10pm instead of 2am and said no more order, they kick me out the store while I try to explained with my receipt handed. They said "we ran out of Taco today", what kind of Taco Bell that ran out of Taco and still took my order at 6pm, then I tracked my order and it said ready to pick up in front the TaCo bell, but nothing had changed... i've tried to call Customer Service, the restaurant but nothing happened, no one picked up the phone,
I lost money, no food, kicked out by the crew, no called, I got pissed
I hope you guys can contact me for my lost money which is $50 and the foods. I still have my receipt, my order numbers and everything.
Hopefully you guys will put your hand in this situation, and If this happens to any of you or any of your customers... what will you do?

I am upset and a bit concerned about the product "Chicken tacos". I know it is probably on some type of special trial, but this is the 2nd time I have gone to purchase them and the restaurant no longer carry it. I would like to see this a permanent part of the menu or at least advertise how long they will be available. This is the only reason I go to Taco Bell in the first place and then to get there and they are not available. I have sent friends over to Taco Bell to get these chicken tacos and to find out they aren't available. This is very disappointing.

My husband ordered 2 taco salads & 2 tacos, 1 without red strips & sour cream. When ready, he asked if the 1 was without strips & sour cream. They said yes. Got home & it was wrong. I took it back, upset cause he asked if it was right. The manager & girl was very rude cause I was upset. Manager pushed the food back at me. I was the one to apologize for being upset, then got home 2 find the tacos were also wrong. This is far from the first time this has happened, but that manager knows nothing about customer service & showed it when she pushed the food back at me. They never did apologize, and said they might have if I hadn't been upset.

My chicken rollers were hard as a rock, my soft taco was soggy and cold, and one of our beefy five layer burritos had the ingredients all over the wrapper rather than inside the burrito. Not happy with this service. The lady who gave us our food was very rude and acted as if we were a bother. This location has never been great but this is definitely the worst service I've ever received here

My name is tracy I go in there all the time so I got off work and walk over there so I was waiting for my change and I went to the trash thinking oh he's going to give it to me when I get my food but having a long day u not going to remember when u get off u just want to sleep then wake up and eat when I realize that I didn't get my change I ran back up there and was told I couldn't get help he could of check the camera first I just want my money back from my change the store off main st and 28th & 29th of fort worth

I stopped by the Taco Bell in Collinsville Il on my way home from work to get food for me and my boyfriend, the wait in the drive thru was long, I got my drinks and a bag of food. I got home and pulled the food out of the bag to eat and realized that I did not receive half of the order. My boyfriend called the location asking to speak to a manager, however they were unavailable, so he was connected with another person, when he told them what happened she advised he she was training a new person and the bag went out the window before everything was put in it. He explained that it will take about 15mins to get up there and asked if it was possible to remake the entire order so it would all be fresh and hot and we could eat together, she said that was not an option, she could only give us what was missing. He told her that he would bring all the food back and have them remake it all and she stated again that was not possible however she could refund the money. I feel like this is very poor customer service, and not good for business.

I bought a $100 giftcard for taco bell. I have never been able to use it. I have tried online through the application for the last four days. On Thursday and Friday after calling customer service for taco bell they claimed the website was having issues. It is now Sunday and no store or website will take it even though it clearly has a $100 balance.

Got off from a long day at work 45 minutes away, and get to the location for it to be closed. Mind you, it's only 12:30a and it closes at 1a weekdays, 2a weekends. Not only was this inconvenient, but bad business. Considering working in the restaurant business, I know you aren't supposed to close 2 minutes before closing more or less 30 minutes early. Underpaid for a reason!