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1.1 11 Reviews 2472 Complaints
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Taco Bell Complaints 2472

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R
7:06 pm EDT

Taco Bell Incomplete order received

I went to the Taco Bell in Flowood, MS and ordered 2 chicken quesadillas and was charged for those two 2 quesadillas. When I got home, I realized I only got 1 poorly made and cold quesadilla..

This Taco Bell location has always had such poor customer service and always messes up my orders. I feel ripped off and disappointed. I'll avoid this taco bell from now on.

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L
8:22 pm EDT

Taco Bell cinnamon crisp in $5.99 chalupa box.

Stopped at Taco Bell on the corner of Windmill & Pecos roads in Henderson, NV. Bought 2 of the special double chalupa boxes with the cinnamon crisps. The cinnamon crisps are inedible. They smell like rancid oil and are so bitter and bad tasting we had to throw them away. I suggest you have them check the expire date on the oil used at that location. I love churros and normally cinnamon crisps but these smell so bad and taste even worse. How disappointing😖☹️😝 plus they charge $1 more then the tv ads.

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T
6:56 pm EDT

Taco Bell order

It's halloween and I did not want to cook tonight, stopped at Taco Bell/KFC to grab dinner - my sons burritos were both wrong (it's honestly like they don't pay attention to what we order bc this particular store they never get his burritos correct) and my husband and I both got $5 boxes with grilled chicken - 1st they had no grilled breasts ready so I settled for a grilled wing & drumstick - both we're super dry like beef jerkey and barely warm, very disappointing dinner... only
Reason for 2 stars is the girl was polite.

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D
8:19 am EDT

Taco Bell unethical behaviour

On 10.30.2018 I visited the taco bell located in Natchez, Ms (004309). I received the most atrocious customer service of my LIFE. I pull up to the drive thru window to order my normal favorites, (6 items). As I get to the end of my order I hear someone thru the intercom say "WITH HIS FAT [censored]". I was appalled. I could not believe this. Being a large guy I was completely embarrassed and felt discriminated against. I have had battles with depression as well, and to go to one of my favorite establishments and hear this actually made me want to cry. I got to the first window. This girl seemed nice and genuinely concerned about this happening to me. I asked for the manager she ran and got the manager. I told the manager what happened and she said she would address the issue. She didn't offer me anything at all to make me feel better, just proceeded to take my card to satisfy the price of my order. I got to the last window to pick up my food, the girl who took my order nor the girl she was speaking with over the intercom felt it appropriate to apologize for me. This is a total example of discrimination, and hate. I couldn't even enjoy my food. I teared up on the way home and gave the food to my brother. This one of the most horrible experiences of my life at a fast food restaurant. I will never go back to a taco bell if this is how you guys will treat your customers. It is not right to belittle or talk about someone through the intercom!.

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K
12:41 am EDT
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Taco Bell everything

The food at 3500 macCorkle Ave in Charleston WV taco Bell was old and dry the taco shell was stail and hard as a brick. We asked no tomatoes or lettuce and both was on the meal. My chicken was just as hard as the taco shell and it's was dark drown and dry. They girl who served us was fried out of her mind on who knows what ! This is called for I paid for my meal so as a PAYING customer I at least deserve a fresh meal that I am able to chew without breaking a tooth or jaw ! I will never go back there and will never give a good review about that store if it is that nasty they need shut down and better staff that knows how to make a fresh meal it's not that hard !

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R
8:28 pm EDT
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Taco Bell service

I went to a Taco Bell I normally don't go to, after getting off of work. I pulled up to the window the young man opened the window I said hi he did not respond, told me the amount I owed and then looked down at my security uniform, after handing him the money he walked to the back and a few seconds later returned with another young man and looked at me through the window. The one walked back I guess to make my order it took longer than it should, when I received my order I drove off and stopped down the street to look at the food. The first taco on top looked fine but the other two looked like they spit on them. When I got home I just threw it away. I'm retired from the Travis county sheriffs department, and now work for them as security, if you want more detailed information I would be glad to talk on the phone. Thank you.

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C
5:39 pm EDT
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Taco Bell cheese quesadilla

Hi I always get the cheese quesadilla when I go to Taco Bell and I was eating my 3rd peice and it tasted like straight up plastic! I never complain but I'm worried! Because I swallowed it and noticed it after I tried to throw it up but I can't. :( let the location know ! The location is 9008 Holly Rd
Grand Blanc, MI 48439
United States. My stomach does feel a little upset

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S
2:50 am EDT
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Taco Bell freezes

I live in Port Hueneme, CA, and I have been experiencing horrid service at the Port Hueneme Taco Bell. I frequently visit Taco Bell, it's close by so it's an easy choice. The past few weeks that I've gone, their freezes are always not working. Although I usually go through the drive through, I decided to go inside. Right away when I ask for a freeze, I'm being told they don't work. This has been a repeated occurrence and frankly I believe the workers don't want to serve the freezes. The girl who works there is constantly sitting off somewhere in the back, and doesn't seem to be working. I don't understand why you advertise having freezes when your workers clearly don't want to serve them. I am deeply upset and would like some sort of action to happen. Thank you.

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Update by Sabrina Z
Oct 30, 2018 2:52 am EDT

Horrible service at the Port Hueneme Taco Bell in California!

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T
4:47 pm EDT
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Taco Bell unavailable menu item

We used to go to your Hendersonville Road, Skyland/Asheville location 1-2 times a week. Have not been back for about 6 weeks now although we now go to the Hendersonville NC location because we are Taco Bell FANS! We always get the same thing, three of your #3's and a #5. We have also enjoyed your various flavors of Freezes. That is the problem with the Hendersonville Road location. The Freeze machine is never working and we like to get 4 of those with our meals. Most times when we ordered, the cashier had to find out if it was working. Great communication and shift prep there! Just thought you would like to know because that is such a great product and it of course needs to be available. Thanks for listening!

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D
2:20 pm EDT
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Taco Bell plastic in my burrito

I went to Taco Bell in the city of Beaumont, California on October 27th, 2018. I went through the drive thru and ordered a chalupa box, two double decker tacos, two cheesy bean and rice burritos, a beefy frito burrito, chips and cheese and a large pepsi. When we were able to start enjoying our meals, I noticed that I did not get my beefy frito burrito. Instead we were given three cheesy bean and rice burritos. I was disappointed but took one of the burritos to eat. About three bites in, I felt something a little hard in my mouth. When I pulled it out of my mouth, I realized it was a piece of plastic! My family was very saddened by this, number one because I could have swallowed that plastic, number two, we hadn't eaten all day and we ended up throwing everything we ordered away because we did not trust what could be in the other food. When I went to look for the receipt, there was not one. I am very disappointed in the way your food handlers deal with the food that is going out to your customers. Not only would I like to be compensated for my loss, I would like a little more. Again I could have swallowed that plastic. I look forward to hearing from you as soon as possible.

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J
12:55 pm EDT

Taco Bell customer service

I'm only complaining cause this is at least the 3rd time I have had issues at this location. Previously I have waited at the drive through, FAR after their open time and haven't been helped. Tried to go in, but someone comes to the door go and says they aren't open cause the manager didn't show up. This has happened more than once. Today the same thing happened but I was able to enter. I told the 2 employees that I had been waiting in the drive through for a while. They looked at each other, shrugged their shoulders and said nothing. I continued to order my breakfast, as the one employee continues to take my order and tells me it's his second day. Then goes to make my food while the other one goes to the restroom. He comes back and says he doesn't know what he is doing so is looking for a picture up on the order board so he knows what might go on it, because "no one seems to want to help him"...eventually the lady who was sitting in the dining area on her cellphone got up and helped him while still on her phone.

I'm not one to complain, but it's a regular occurrence that this happens.

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J
5:55 pm EDT

Taco Bell staff

My husband and I went to Taco Bell in Greenwood, IN and was never greeted by the manager or other employees. A few of the workers looked our way and seen us standing at the counter waiting to order but they just went about their business. I noticed the manager was one of those employees that just looked at us and walked the other way. Now my husband and I stood at the counter for 15 minutes waiting for someone to take our order another 5 minutes passed still no-one came to take our order. We endes up just leaving and going to a different restaurant. While we was standing there for a total of 20 minutes not one time did anybody say we will be with you in a minute. We will NEVER go back to that Taco Bell. I would rather drive all the way across town to get to a Taco Bell then to return to this one.

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R
6:09 pm EDT

Taco Bell poor order handling

To save time I tried online ordering for the first time. Order went thru perfectly and pickup time was entered. I arrived 4:50 pm for 5pm pickup and was told to wait for the order. I waited, and waited, and at 5:15pm asked where was the order? The cashier went to the rear, spoke to someone and returned to serve others at the counter. I must also add that between 5 and 5:15pm four people walked in from outside and were served their food. At 5:25pm I again asked for the order and again the cashier spoke to someone in the back. I asked for the manager and requested a refund as the order had already been paid. The manager issued me a refund and before I left I asked her what was the problem? She stated that she didn't know...
There were 7 people working in the food prep area and one on the floor wiping tables. I left the restaurant and went elsewhere for dinner.

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M
8:51 pm EDT
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Taco Bell food presentation, service, overall professional of staff

Me and my wife frequent this restaurant quite a bit just tonight was probably the worst experience we have had the food was awful .service was awful by the pictures you can tell what our service was like very unprofessional .the way they took our order the way they handle the money transaction it was just a very unprofessional night we we did not eat the food fairing what it will taste like by the pictures you can tell and probably wasn't going to be appetizing I'm hoping this is not the type of service you are promoting for your business

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K
7:21 pm EDT

Taco Bell service!!!

I love Taco Bell! Always have, but oxford Taco Bell is ridiculous! I spent an hr in line today just like I always do! The food is just ok, but it doesn't matter if when I get it it's cold and soggy. Every time it's like this! I've actually never complained on one of these things but it's too much! The wait is ridiculous and the service is POOR. It's not fast food if it takes an hr AFTER I've paid to get my food.

Thanks!

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E
11:32 am EDT

Taco Bell drive through orders

Hello, I wanted to bring it to someone's attention that today was the third time in a month that I have ordered at the drive through and once at my destination noticed the my order was not correct. On all 3 occasions, I ordered 2 bean burritos and 2 burrito supremes. And on all 3 occasions I received all bean burritos. No supreme. I did pay for the supreme. And this was at 3 different stores. I thought someone needs to know so that better order checks are done on to go orders. Thank you Ed

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I
12:33 pm EDT

Taco Bell drive up window assistance

Disturbed went to Taco Bell drive thru today.
Ordered lunch combo - no receipt and no napkins.

Do you know anyone who can eat a taco without spilling something.

Do I have to ASK for the receipt and napkins.

Is there a shortage of napkins and did I not get a receipt because you
do no want me to know who you are or did you overcharge Me/

Not Happy

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K
2:17 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On 10/23/18, Store #015584 (4616 Frankford Rd) I ordered a Large Caramel Apple Freeze with extra caramel in the middle and top as I usually do 2-4 times a day from the same Taco Bell. I'm normally charged once for the the extra caramel, but today I was charged twice for extra, which I didn't mind of complain as long as my drink was made correctly. When I...

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7:59 pm EDT
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Taco Bell power bowl

I just picked up a mobile order and the power bowl I ordered did not have any chicken! Also, the lettuce had wilted brown spots and there was only a tablespoon of black beans and the rest was the guacamole, sour cream, cheese and a few tomatoes. I have tried to call them and it rings until I get a busy fax machine tone and i've tried several times to email a complaint on a different taco bell website and it says the site is down! I have ordered this before without problem but this is infuriating!

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6:51 pm EDT
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Taco Bell double chalupa

I ate at taco bell on monday Oct 22nd in St Clair Pa. I got the double chalupa. It was horrible! It fell apart there was very little meat in it and way to much lettuce. But the worst part was that as soon as i bit into it it fell apart. I would never eat that again. Thank you for allowing me to voice my compaint. My email is [protected]@gmail.com if u need to contact me. I am very disappoined in Taco Bell

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About Taco Bell

Screenshot Taco Bell
Taco Bell is a fast-food chain that specializes in Mexican-inspired cuisine. Founded in 1962 by Glen Bell, the restaurant has grown to become one of the largest fast-food chains in the world. With over 7,000 locations in more than 30 countries, Taco Bell is known for its affordable and tasty menu items that cater to a wide range of tastes and preferences.

The menu at Taco Bell features a variety of items, including tacos, burritos, quesadillas, nachos, and more. Customers can choose from a range of fillings, such as seasoned beef, chicken, steak, and vegetarian options like black beans and potatoes. The restaurant also offers a variety of sauces and toppings, allowing customers to customize their meals to their liking.

In addition to its traditional menu items, Taco Bell is also known for its innovative and creative limited-time offerings. These items often feature unique flavor combinations and are designed to appeal to a younger, more adventurous demographic. Some recent examples include the Nacho Fries, the Naked Chicken Chalupa, and the Doritos Locos Tacos.

Taco Bell has also made a name for itself in the fast-food industry by embracing technology and social media. The restaurant has a strong presence on platforms like Twitter, Instagram, and Snapchat, and has even launched its own mobile app. This app allows customers to order and pay for their meals ahead of time, skip the line, and earn rewards for their purchases.

Overall, Taco Bell is a beloved fast-food chain that has built a loyal following over the years. With its affordable prices, tasty menu items, and innovative marketing strategies, it's no wonder that Taco Bell continues to be a popular choice for fast-food lovers around the world.
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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with Taco Bell in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Taco Bell.
- Include key areas of concern, relevant transactions, steps taken to resolve the issue, personal impact, and the nature of the problem.

5. Attaching Supporting Documents:
- Attach any additional supporting documents that can strengthen your complaint. Avoid including sensitive personal data.

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- Use the 'Claimed Loss' field to state any financial losses.
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Ensure each step is clearly defined to assist users effectively in filing a complaint about Taco Bell on ComplaintsBoard.com. Remember to focus on guiding users through the process without adding a conclusion at the end.

Overview of Taco Bell complaint handling

Taco Bell reviews first appeared on Complaints Board on Sep 22, 2006. The latest review The driveway that has large numerous pot holes. was posted on Aug 2, 2024. The latest complaint sarcastic service was resolved on Sep 22, 2019. Taco Bell has an average consumer rating of 1 stars from 2483 reviews. Taco Bell has resolved 83 complaints.
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  1. Taco Bell Contacts

  2. Taco Bell phone numbers
    +1 (949) 863-4000
    +1 (949) 863-4000
    Click up if you have successfully reached Taco Bell by calling +1 (949) 863-4000 phone number 0 0 users reported that they have successfully reached Taco Bell by calling +1 (949) 863-4000 phone number Click down if you have unsuccessfully reached Taco Bell by calling +1 (949) 863-4000 phone number 2 2 users reported that they have UNsuccessfully reached Taco Bell by calling +1 (949) 863-4000 phone number
    +1 (949) 863-4500
    +1 (949) 863-4500
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    +1 (651) 457-1855
    +1 (651) 457-1855
    Click up if you have successfully reached Taco Bell by calling +1 (651) 457-1855 phone number 0 0 users reported that they have successfully reached Taco Bell by calling +1 (651) 457-1855 phone number Click down if you have unsuccessfully reached Taco Bell by calling +1 (651) 457-1855 phone number 0 0 users reported that they have UNsuccessfully reached Taco Bell by calling +1 (651) 457-1855 phone number
    Manager
    +1 (949) 863-3915
    +1 (949) 863-3915
    Click up if you have successfully reached Taco Bell by calling +1 (949) 863-3915 phone number 0 0 users reported that they have successfully reached Taco Bell by calling +1 (949) 863-3915 phone number Click down if you have unsuccessfully reached Taco Bell by calling +1 (949) 863-3915 phone number 0 0 users reported that they have UNsuccessfully reached Taco Bell by calling +1 (949) 863-3915 phone number
    Licensing Agent
    More phone numbers
  3. Taco Bell emails
  4. Taco Bell address
    1 Glen Bell Way, Irvine, Pennsylvania, 92618, United States
  5. Taco Bell social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Aug 02, 2024
  7. View all Taco Bell contacts
Taco Bell Category
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