Taco Bell
Reviews and Complaints

I placed an order in the drive thru for two combos with the tacos soft instead of hard. When I paid and got my receipt it said one crunchy taco. When I got to the window I told the gentleman I wanted it soft. I wasnt rude or anything. He told the girl Justice and she yelled can I get a soft taco and as she was bagging the food she was like I asked her on the headset stupid [censored]. I chose not to say anything because I just came fom church. I pulled off and opened the food to eat and there was a black hair in the chalupa so I go back and walk in and asked for a manager, this black lady in a blue mgr shirt didnt apologize she walked over to remake my food and justice is now making food and you could clearly hear her say I should go say something. The manager didnt apologize or anything and allowed her to be saying stuff. I feel this is very unprofessional and rude and I would like something done because I eat at this establishment alot. I couldnt even eat my food for fear that they spit in ot because the taco shells were very slimy. Thank you!

The Silver Lane East Hartford CT taco bell:

On May 5th, I waited 23 minutes in the drivethrough with only 2 cars ahead of me. When I got to the window, the man said he waa the only one there--not true as someone was mopping and an employee left in the 22 minutes I could see into the dining area from the drive through line. It was also 10:30 pm. Never go there again.

My name is Erick Cardona and I want to bring to the attention of an issue that is being done to me every time I order food at my local taco bell. As I mentioned previously, i am a near-by resident of my local taco bell on 47th ave and 183rd street of Miami florida 33055. The employees at this taco bell know me from the times that I've visited and every time I order the number 6 meal they give me one taco filled with steak and the other with only three to four pieces of steak and the rest let us. I've corrected them several times and my order of the number 6 with steak is always prepared incorrectly. I would appreciate for the food preps to be consulted of this issue.

This store is closed when it's suppose to be open. They run out of food. Service is very bad due to employees gathered outside smoking together. It's extremely nasty. It needs new better management or close the doors.. it's the Taco Bell/ Kentucky fried chicken. They run out of chicken often I have had 3 bad experiences with them, I'm DONE. This needs to be resolved

the taco bell on Gratiot, north of Metro Pkwy, in Michigan, always moves extraordinarily slow. In the last year, I have attempted to go there several times on my way to work to get food for my lunch, only twice did I have enough time to wait for the really long service. it takes a full five minutes to move up one car length, (I actually watch my car clock) and when I do get up to the ordering screen, they "apologize for the wait" with NO explanation. I find this terribly unacceptable in fast food. ther is a reason it's called "fast food". I have been to sit down restaurants that serve faster than this. I don't know what they are doing, or if they only have 2 people working, but I will not be going back to that store, and thought you should know that I was not the only person to leave the line due to it taking so long to get service. Also, if you can wait for the order you get up to the window, and there appears to be no reason for the delay, it looks like they are "dilly dallying" taking their sweet time, and the food is no more fresh than at any other store.

My husband and I have always lovedTaco Bell. Unfortunately our last experience will have us never returning. At least to the Hastings MN location we ordered the tripple melt box. There was nothing but beans and a little cheese in the taco. The shell of the dorito taco was so soggy it had fallen apart and the barrito had nothing but rice. Both boxes we ordered had the exact same issues. As though the place had run out of meat. Awful

Yesterday May 3, 2018 at Restaurant D212027, I bought 4 chips and cheese and was only given 3. I was parked in the parking lot and I reversed into drive thru to claim the 4th one and the manager Jessica, had thr drive thru employee grab my bag of food and without gloves hes start searching my food with his bare hands. The manager gave me the hardest time, denied to give me the 4th chip. Eventually she gave me my money back.
Today May 4th, 2018 same store, all 4 bags of chips are way beyond stale. My son got 2 bags of cinnamon twists and both bags are also stale. I understand one bad day, but twice in a row. And the manager was there so now I feel like she's doing this on purpose. Spent 20 yesterday and 20 today. So I can be given old food and rude service? Mind you I'm 8.5 months pregnant. If she's giving me left over food or old food and it causes harm to my unborn child it's gonna be worse. I love taco bell. My favorite craving and satisfaction this whole pregnancy. Please help. Thank you.
Jessica Guerrero
[protected].
P.s.
The dark chips are beyond stale. One of them has salsa or ketchup all over it.

Complaint : Taco Bell, Cleveland, MS 38732
05/03/2018 10:25 p.m.
After the car in front of my vehicle had placed their order, I drove to outside menu speaker to place order for Nacho Bellegrande. I waited 5 minutes for someone to respond. Nothing. So, I drove to service window. The car in front before I ordered was at the service window. Three minutes late, I drive to service window. While watching employees inside, I was ignored. I honked my horn and female employee, with headset on, came to window. Asking if they were closed, she did not acknowledge. I then ask if she could take my order, she told me no, I would have to go back to drive thru speaker. I did. I sat there 10 minutes, with no acknowledgment. The time is now 10:25. This is poor management. Read other complaints. Whoever is on this particular shift, should be fired. Discrimination, the vehicle in front of me was occupied by an African American, I am Caucasian. I expect to hear from corporate headquarters. [protected]@cableone.net [protected]

Last night i was running a fever coming home from my ex husbands house. Decided to get something to eat since i wouldnt be cooking with the way i was feeling. First of all, due to the high fever, i had complely forgotten that i used most of my money to buy my son a subway sandwich for his field trip just hours before. So when i ordered i ordered a casadillia meal with a baja blast. They said they would give me the amount at the window. Well thats usually when we go looking for our money thats scattered in our purses, pockets, and around the car when were cutting it short, barely having the money, or not having all of it. It wasnt til i got up to the window to go pay that i realized i spent the majority on my sons lunch. When she proceded to tell me it was $7.89, i politley told her i was sorry i miscalculated my money due to this high fever i had (103.3). I had five ones, $2.00 in change (dimes nickles, pennies, and 5 quarters.) So in one pocket was $3, i found change scattered thru out my purse, gave it all to the lady and asked her to just give me the chicken casadilla and a baja blast please. She came back with, " ok that will be $7.23." I looked at het and said " u got to be kidden me, right?" Then she yelled out loud to one if her superiors in spanish, as the communicated for a few minutes i proceded to look for more money. Found another dollar bill in my jacket pocket and 4 quarters and some odd change. What ever was said back and forth, i was NOW sitting in the line for almost 10-12 minutes. The cashier had went to the back to talk to some one and came back saying "if u dont move or get outta here, were calling the cops!" I was dumbfounded! I couldnt believe what i was hearing! People were even getting outta their car to come and listen to these people.
All of a sudden as ones on the phone calling law enforcement giving them the description of me and my car, the one lady came back and said it was $5.50. So i said just the chicken casadilla and large baja blast. I told her i had already given her $5.00, and found $50 cents which i gave to her, so she gives me the food when i mentioned the drink she said i didnt give her any money for that. This kind gentle man came to the window and said " ill pay for the remaining of what this lady owes, just give her the drink and lets get the lines moving. " He yells at the lady " ive been waiting 30 [censored] minutes, u cant see this lady is sick." I think it was over exaggerated a bit, but he wasnt far off. I told the man thank you but i have it, so i proceded to give her the $2 dollars and some odd change just for her to hand me a small which cost $1.86 or .87 cents. I wasnt going to argue with the lady any more, they were just stalling to keep me there cause the police were on their way, so i took the small and left.
I, in the end, ended up having enough for the meal deal after all. Not really wanting to take my money for the drink after slamming the window in my face as my arm is reaching out trying to give the money to her, she had no choice but to open the window when everybody got outta their cars yelling at them. Hearing sirens all around me, i was devistated and have never been that scared in my life, cause i have no idea what she told the police in spanish to get them to bring so many units on a simple case of miscalculated money, and having a high fever. Every single one of those employees were extremely rude, called me a liar, and didnt even give me the proper order! I got home with a small baja blast a cheese only casadilla! For $7.50 cents!
All of this occured at 11:02:47 p.m and i didnt get a receipt for the casa Della I was supposed to get a chicken quesadilla and got only a cheese. The man told me to hurry up and get out of there before the cops get there because they're girls were adamant about trying to keep me there I guess you have me arrested I'm not sure.

I just came from the Taco Bell on Midway Drive in Point Loma and bought the #9 combo
which consists of a taco, drink, and the crunchwrap and you couldn't have filled a teaspoon with the amount of meat that was in that wrap. It was all filling and this is not only about the third time this has happened at your chain but also the last time I'm going to spend a dime on an empty wrap without meat filling. Especially for almost seven dollars? Are you kidding me? I work in food service every day and I can't believe how all out stingy you people are with your product.
I will from now on tell all my friends about my experience and go elsewhere for a meal. I'm disgusted with this same event happening over and over from one city and state to another... Where's the quality control?

I placed an order of 3 hard tacos with no lettuce via a drive through at your Congress Street location in Lafayette, Louisiana on Tuesday, May 1st at approximately 7pm. When I arrived home, I discovered the order was incorrectly made. (With lettuce and no cheese) I called and asked to speak to the manager and I honestly could not believe how unprofessional this person was. As a customer of your establishment for over 30 years, I've never been more disappointed. She proceeded to try to tell me I gave her the wrong instructions, after ordering this product the same way for over 30 years. She proceeded to rudely dictate to me I was wrong then HUNG UP THE PHONE ON ME. HUNG UP! Very disappointed and unless I get some sort of retribution and an official apology, I may decide to discontinue my patronage.

A few weeks ago I visited the nearest taco bell to our home in Fleming Island Fl 32003 Store#32035. I was waiting in line when I heard and saw the general manager of that store complaining about her husband and how she hasn't gotten any sleep arguing with him and further explained to her "employees" that she's been sleeping in her car. Yet she can still arrive on time to work unlike others and without calling out. She appeared very frustrated and sloppy in appearance then the phone rang an employee answered the phone and stated his name and gave the phone to the general manager who seemed aggrivated and hung up the phone soon after speaking breifly to who ever was on the other line. Then stated that an employee called out. She then turned to the employee who answered the phone and said "I don't care if a person calls out with a doctors note their getting FIRED!" Ugh..She just put in a two weeks notice" she said I'll fix her she better watch out she might come up short in her register". The employee then turned away and went back to work.
It only took me today to send a complaint because as I was leaving earlier with my lunch I saw a sign in the door that read that the same taco bell was hiring but it seems like theirs always a shortage of workers and the lines are always super long. I don't know if theres a shortage of managers in Florida or what but if this establishment fails it will most likely be by the hands of this general manager .
I'm sending this complaint because I don't think you guys are aware of this general manager abusing her power.

My wife and I visited this store on April 29, 2018 and were appalled by the condition/cleanliness of the store. This store has been open just about a year and it is very disappointing to see it in such poor condition. I also noticed that there was a manager on duty, so it made it even more difficult to understand. The pictures attached don't really show the total mess the store was in.

I went to Taco Bell on 6 maple st in Salinas CA, they just did a remodel on the inside. The remodel looks very very cheap, before the interior was like a 50 scene, juke box, old classic cars, music froythe 50's. Who ever approved the new remodel didn't know what they was doing. When it was still had the 50's scene everyone look more entertaining, now when you walk in it is very very boring. So please change it back. Thank you Doyal Edwards aka Santa and yes i' A professional Santa

I went to your location at 125 route101A, Amherst NH. shortly after 10 am. I had a very simple order. 4 soft shells steak taco supremes and a large drink. There was only 1 car in front of the but i waited well over 10 minutes. When the service rep (Anthony C according to the receipt) finally came the the phone he immediately told me to wait. And there i waited for about 5 minutes. I know they are not busy because there is no line behind me and the parking lot is pretty much deserted. I told him i had a simple order and he stopped me. Not sure why. He made me wait a few more minutes then had me start over. I asked for my four soft shell steak taco supremes and he stopped me again. "so you want crunchy or soft?". I'd already answered that several times but maybe this one would do the trick. I had to wait again. "and is that crunchy or soft" Are you seriously kidding me right now. SOFT. "ok so we got 3 wait no that's not right 4 soft steak tacos." Yes i repeated but they are all supremes. "yeah got ya come around" Typically after an experience like that i would have immediately checked the order However taco bell orders are difficult to check. The paper wrappers barely contains them and if you do open them up stuffing usually falls out everywhere making a huge mess. but with the excessive time i took there was now a long line waiting behind me and i didn't want to make them suffer. I get home about 20 minutes later. the food is ice cold, usually it would have been at least luke warm. i called the store [protected] to let them know how unhappy i was. no one answered the phone. I called 4 times over 2 days. I don't like going over someone's head but between my hormones and my kids being hungry I had to write this. I don't expect much in back. But I do absolutely deserved to be compensated for what I went through

My husband was just at 6815 Bander Rd, Taco Bell, and the service was horrible. He waited almost 40 min on the car line to get his order and there were only 4 cars ahead of him. I don't know if the employees are school kids and don't care about the customer, but it is not good for Taco Bell. If I were you I would look into your employees and how they are doing they job.

Thanks in advance for your help in this matter, we like Taco Bell food and would hate to stop patronizing your business for lack of good service.

Lupita Castorena

Spent over 10 min in line watching multiple cars return bags of food through window. Had to repeat order 3 times then was finally told to "pull up for total" was missing sides of nacho cheese. Get home was given some "ranchero" looking Sauce not cheese. Was given Pepsi and not the root beer I ordered . I live 30 min from the nearest Taco Bell so going back was not an option

Please call me at [protected]
In regards to an employee calling my girlfriend a liar and asked to apologize and manager laughing about same while doing nothing. Incorrect order and lack of customer service. All this was said in front of other customers as well. Happened on [protected] at approximately 305pm order # was #225.
Taco Bell
812 Madison St.
Covington, VA. 24426
Thank you, Randy Knighton [protected]

My husband and I went into the restaurant today [protected]. When we walked in it smell clean and the restrooms were clean but the food prep area was filthy. After seeing this we still proceeded to order against our better judgment. There was a cashier and another young lady whom was Counting her cash draw. I walked up to them and said you guys need to clean that mess up before someone you don't want to come shows up. The young lady counting her draw and the one who laughed told me we already passed inspection today then proceeded to count her draw. After my husband I finished eating I went up to the counter to receive a refund on the items I was not given on our order
and to take a picture of their filth. The cashier called the manager. I waited while she was assisting another customer. Then the other young lady comes while off the clock and half picks up the mess. I was looking at the manager and the cashier talking I told her never mind and to give me the cover for the food I had. The manager walks up to the counter I told her never mind I'll deal with corporate. Her response was we are not under corporate. I then told her you are still under a franchise. The manage tells me to have a nice day with sarcasm. This young lady who was counting her cash draw laughed out loud. I told her it wasn't going to be that funny when I send them my complaint and picture. My understanding I received from this location it's ok to walk over filth. And any complaint a customer may have will not go any further because it's a franchise store. Customer Service skills are not there at all. You are getting this letter because I told the manager the order was wrong from the beginning but my husband is not a fan of sending food back. But I still want my Refund. I didn't have the energy to deal with a manager that lacks management skills.

For one the place is filthy every table needed cleaned and all the employees where in the back laughing and carrying on and making customers wait at the counter. One employee was crushing ice in a plastic bag for her Red Bull drink when elderly couple was patiently waiting to order finally she moved and had someone take the order. The employee that was crushing ice on the counter was dropped off by a younger lady and two kids and she made slush drinks and gave them free and also kept handing them free food one item at a time, I paid for mine and it should be that way for them. Besides all the tables being filthy there was spilled dry up soda all over the counter and soda machine most of them empty, I have never been so disappointed in a restaurant as that taco bell in charleston off of st. Andrews something needs to be done or buisness will fall the kitchen was horrible I about didn't eat mine won't go back for awhile discuss me that bad, this is my first time ever to complain on a restaurant, so it had to be bad thank-you for your time.