Takealot
Reviews and Complaints

Order [protected]
Sir/madam

I bought a set of bar stools in February and upon delivery, I found that there were parts missing.

I only attempted to attend to the matter last month as I was out for duty, only to be adviced that I was suppose to have read T&C first. I have been buying on takealot for so many times and I have never been disappointed.

Since my attempt I have been trying to find the missing parts but to no success.

Below, I have attached the order and the missing parts. Kindly please assist in accordance.

Email: eske.[protected]@gmail
Cell: [protected]
Order: [protected]

We bought a tablet for our daughters birthday in July 2020.

When we received it we noticed that it didn't charge properly and we sent it back. They sent "a new one" which was actually the same tablet and still had a charging problem.

We returned the tablet once again and they sent it back again.

Seemed to be charging ok and then the tablet screen started glitching. We returned it once a third time. They then just sent it back.

We then noticed the kids mode had then stopped working and was still glitching. We then sent it back again only to be told we cannot have a refund amd blamed us for "dropping" the tablet. For one it has a thick protective silicone cover on it. They provided pictures that shows the tablet has been forcibly opened by someone and they were trying put the blame on us. They returned it once again, tablet was still glitching, kids mode still not working and then the top left corner stopped working.

We returned it once more and were denied a refund again.

Now they have no idea where the tablet is but we have been told its apparently been returned to us but it hasnt been returned since the courier collected it on 9 March.

I called in today again becausd we are still awaiting feedback only to be told that its in the warehouse but another ticket says they dont know where it is and then get told its with the courier who apparently are the boss of takealot and decide if we will get a refund or have the same faulty tablet returned.

There is never a manager available to talk to and they never call back either. The tablet is still under warranty and has been faulty from the time we bought it but still cant get a refund.

Wed 2021/03/31 19:52 Your Takealot Order #85927915 is ready for collection at our Pretoria North Pickup Point. You have until 08 April 2021 to collect your order.

Thu 2021/04/01 10:08 Your Takealot order 85927915 has been collected at the Pretoria North Pickup Point on Thursday, 1 April 2021 at 10h06.

Return Request
Reference: RRN-7317-cf20 Created at: 2021-04-01Sent: Thursday, 01 April 2021 11:51
We can confirm that we have a replacement item in stock. To make the exchange as easy as possible for you, we'll collect the damaged item and drop-off your replacement at the same time.
One of our friendly team members will be in touch within 72 hours to arrange a Drop & Collect.

Apr 8, 2021, 20:17
I ordered DYMO LETRATAG LT100-H HANDHELD LABEL MAKER 30 march 2021 (order #85927915) I received the unit 01 April 2021 that didn't work it didn't even switch on I contacted Takealot for replacement and received order (RRN-7317-cf20). According to Takealot app (order no #85983427) It was out for delivery Tuesday 06 April 2021 09h00 at courier "fast and furious". I tried phoning the courier company to hear the estimated delivery time that I can be available for delivery and collection, their telephone number just keep on ringing nobody answers. The original delivery date was then Wednesday 07 April 2021 between 08h00 and the latest 17h00 I then booked Vacation leave from work to be available for delivery as it was deliver and collection, and I waited and nobody phoned or showed up . Thursday 08 April 2021, I went to Takealot at Wonderboom junction I was informed that it was rescheduled for Thursday 08 April 2021 between 08h00 and 17h00 yet again I waited and yet nobody came or phoned

It's very disappointed I waited for 3 days none contacted or showed up from fast and furious couriers or Takealot..

replied from takealot Apr 9, 2021, 8:24...
I will be escalating this to the relevant department for this matter can be investigated accordingly, as soon as we have an update we will be in contact with you directly.

takealot reply #2 Apr 9, 2021, 13:32 Kindly note that we have escalated this matter to the courier and they ave come back to us saying Please be advised that the parcel is returned to FNF branch Expected to deliver Monday

my reply..Apr 9, 2021, 13:37. Monday is going to difficult monday iam back at work and here is nobody to do the collection. If possible if the package to be delivered to Takealot pickup point at wonderboom junction i will the do the pickup there

takealot reply #3. Apr 9, 2021, 13:39.. I will be escalating this to the relevant department for this matter can be investigated accordingly, as soon as we have an update we will be in contact with you directly

takealot reply. #4. Apr 9, 2021, 16:22 .Kindly note that we wont be able to drop it at the branch as you already selected the delivery to your house option

customer service not 1 priority at takealot it seems

Good Day, I purchased 3 x AfriTrail Hartbeest Highback Aluminium Armrest Folding Chairs for my caravan in January 2021 the chairs was never used before we went on holiday on 26 March 2021. The chairs has 2 x clipping/locking clips at the back, the clips does not work properly and releases itself even if nobody sits on the chairs the clips is flimsy and when the clips the releases the experience is very uncomfortable.

poor service which I received from Take A Lot.

We bought a router from Take A Lot, and when we open the box router a used router and old one has been delivered to us on the 03 April 2021. I have taken the pictures of it

The only new thing in box was a phone wires. The charger and other things had stains on them.

I am so disappointed with the service rendered as we have already paid for it. When we ask them to collect they say it will be collected in 5 days and already they have our money and which they will only put it in a basket so that we must use it with the poor service they have rendered

Regards
Ms MM Mamabolo

I have bought it and couldn't connect my RAIN card. My card got damaged and I had to get a new card with lots of hassle. I put this thing away and put the RAIN card in my phone but my children are very unhappy because they are home with no internet while I am at school. A friend tried to connect but no use. I have sit numerous times but still no success. I have watch youtube videos but it doesn't come up what the said. Did I pay for a dude?
My husband is cross with me but I do not no where to complain.
Heleen Visser [protected]

The waist trainer that I bought was supposed to have included the enhancer gel but it was not included in the package. I bought it because I was hoping to get the whole package not half. I do I want takealot to send me the missing product fast! Order number [protected] . The product was still sealed; so it's clear that it was just never included; it was just to lie to people so they can buy it.

Many words describe takealot and its employees.
USELESS, RUDE, INCOMPETENT, LAZY and the list goes on. Never helpful and forever blaming the "system" for not being able to help us customers. But please takealot tell us again how "customer satisfaction is a priority" because so far you have dissatisfied almost all of South-Africa.

This order was placed on 4 March 2021 and I have not received it yet.

What is the problem?

I bought the neck massager a week ago where there is socket that pin is too loose and the charger is too small for that hole.

now I can not use the patches

Upon opening the box that contained other items as well as the above mentioned item, the packet containing the papers was completely ripped apart. Literally the papers laid at the bottom of the box bare.
I need to drop them off at my daughter's school and they need to last her throughout the year, would the staff member that packed them knowingly kindly suggest how I repackage them.

Thank you.

On the 04th of March I oredered for the ist time and before then after registering on the app, I was offered R250 of my ist order.i ordered goods worth 908 rands.my order no is 8487421.I received my order yesrerday on the 16.03.2021 but discount dololo.Pls attend to the matter.I really need that discount. The reason I ordered more goods is that I can be able to get the discount

So I ordered flea treatment in 8th March. It was in stock I chose standard delivery. Paid.

Fast forward to 16march when I'm told my order was cancelled.

Later 16 March now my order is not cancelled (apparently I made that up. Bear in mind I have email proof of this) my order will be delivered on 30 March. I then get told to reorder it, so it arrives sooner as they credited my account.

Check my account no credit. Send them proof of this no credit they don't respond.

I ask for a refund.

I am still waiting for someone to get back to me. Still waiting.

17 March. Takealot via social media responds we have resolved your query.

So I still have no flea treatment that I paid for. No refund. No credit.

WTF?

For over a month now, I have been in contact with Takealot to get my invoices. You have to log onto their website and request each invoice. This took forever... Some invoices never came through. Eventually when they did, two invoices were horribly incorrect...do you think they could FIX this? No.

The one invoice was for a product I purchased in June 2020, they have now dated the invoice to 2021. Even tho, I have requested the invoice waaaay before the end of the financial year. Problem is, the lump sum I paid in June 2020 does now not add up as the invoice is not dated for June. The other invoice, I purchased a product for R215.00. The invoice says I purchased it for R425 and the VAT is R238...The VAT is more than what I paid for.

I am blue in the face, phoning in and speaking to Agents. The then push it to their accounts department as "Urgent" and that is the last you hear. You cannot even get hold of the accounts department directly.

The incompetence and service on rendering invoices from Takealot is just appalling!

Order No: [protected]
Invoice Number: [protected]- Parnossah Investments cc t/a Homelys
Invoice Number: 0244032- Valemount Trading

My takealot order was delivered this morning, however one of the items was not delivered which I had ordered and paid for. Order number [protected]

It's been more than 10days since I asked for a return on my microwave and I called today, the agent says it takes 21 working day for me to get any feedback. My family is not coping without a microwave. They say it's with the manufacture this is why. I need a microwave. I can't even buy one with the credit I have in my takealot account because I don't know what they are going say about the one they have, order number is [protected]

Hi,

I had place an order and after two days of no delivery, I called and had to find that my delivery was cancelled but no one contacted me prior to this happening.
I'm really disappoint, and what's more frustrating is that all the things I ordered are know out of stock
([protected])
This is not the first time I'm using Takealot but its surely the first time this has happened. Really disappointed

Hi,

I have just received my my Wilson Wilson Pro Staff 97L All Black L2 Tennis Racquet from takealot Order #[protected] this morning after waiting almost a week for delivery,

After taking the product out of its flimsy packaging a I straight away noticed the tennis racquet had several scratches and on closer inspection there were chips out of the racquet.

I find this highly strange that there was no inspection on the item before dispatching. I have now been informed that there is no replacement for the racquet so a replacement of the product originally purchased is not an option.

The turn around time for a refund can take up to a couple months which is not acceptable. This could of been avoided right from the start had there been quality checks in place. I'm concerned as this seems to be a growing problem with customer dissatisfaction when dealing with Takealot.

How is it possible that Takealot gets away with holding onto the purchased item and the monies exchanged for those items long after the sale has been done?

I place the order with take a lot on the 24/02/2021 for soap, on the 25th I received the package and to my surprised when I opened the package in front of my colleagues it was an HIV TEST KIT.

I was so embarrassed.

I called Take a lot regarding my disappointment of the delivery, I then promised to get the right product same day and they will send me an sms for ref number. Nothing was done after I spoke to 4 customer service agents.

On the 26/02/2020 I called to follow of of my delivery, all all I get is I WILL CALL YOU BACK.

I am very disappointed with the service I got from the company as a buying customer.

And these was not my first time having an issue with Take a lot.

My order number [protected]

My son Ryno Rust tel no [protected] bought a hurricane digital airfryer online for me for r1599, 00. I did not like the shape and asked to return the item. I was given a date that the item will be fetched on 22 feb 2021, which it was. The driver kizza from takealot in cape town phoned his superior by the name of albert, to explain that I want the milex xxxl airfryer that was on the fire sale for r2299, 00. How can I go about logging this to be an exchange instead of refunding the cash. Albert told me on the phone while kizza was present he will get somebody to contact me to solve the problem. I told him the air fryer is it going to be available forever. He insured me on that day 22 feb I will be contacted. It is 26 feb 2021 and I am still waiting. I contacted kizza about the story, he told me he told albert which said he will phone me, I am still waiting. The air fryer is no longer available at takealot, and still I have no reply from takealot. I told kizza albert will have to find me that specific airfryer. I was in tears. The order no was#[protected] and the return no was rrn-710c-f405which the delivery address was my home address in langebaan. I did not have internet connection at the time of ordering and asked my son to do so for me, and transferred the funds to his bank account. Please I have never been so disappointed in not getting an item I realy, really want. The copper pot inside and the liter capacity ideal for the amount of people cooking for. I ask that someone contact me explaining why people working for the company sy things and nothing gets done. I also tried several times to contact takealot but the lines are just engaged. I vene send messages via on the return screens but just no reply. It is unacceptable from such a huge online delivery company, and bad admin skill. Marelise rust