TapJoy
Reviews and Complaints

I have opened the Case [protected] where I am enquiring about my greenbacks for going through the 20$ Subways Card exchange. I have submitted proof of purchase (twice) and still haven't received the goods.

When you spend money (real money, not game money) for a good or service and you don't receive it, that's called theft. Tapjoy STOLE MONEY from me.

I have sent a few complaints that haven't got back to me I can't remember exactly what they are called but I had to join various products they mount up to over 2000 gold I am very disappointed about this you should have my emails but it won't let me send another complaint I get my gold okay when the offer is less than 50 gold seem to have a lot of trouble with the higher ones I really hope you can rectify this and look forward to hea ring frome you thanks scott wyllie

Such a scam! Total waste of time. Tapjoy is stealing ad revenue without awarding the people their coins owed!

I have over 10, 000 missing coins from unpaid rewards.

I have not received a response from the support team for over two months even after following up several times, contacting directly via their website and finally complaining to the app i used tapjoy through and no one would help. The app i used said it's not their problem, it's tapjoy's responsibility and to contact their customer service. After explaining that i had already done that several times and i never receive a response, they sent the exact same message saying it's not their problem and to contact tapjoy customer service.

I spent hours completing these offers that i was never awarded coins for.

I have repeatedly tried to get my 4050 diamonds. I paid my $1, and still non diamonds. I have an account with ProtectmyID.com, and still I cannot gain access to the actual site.
I tried to access the site today, and got the "Page Not Found" message.
I have included two photos of the page that I was sent to, after logging in. I am hopeful that the photos help you make a speedy resolution.
Thank you for your help.

Actually i have completed one offer which gives coins in my game but I have still not got the coins even after reporting the offer wall and i have still not received the confirmation email by tapjoy support and it is like 2 days. It is an offer which gives coins in avakin life and I have already contacted support but my offer is left pending and still not got any response from the tapjoy support. Please kindly get my issue resolved as soon as possible.

I play Covet and have completed a surveys that did not pay out diamonds - I have sent numerous emails below only to be completely ignored by Tapjoy staff.

Please see photos of emails attached as evidence - this has every single detail you need on it. As I said, I completed TWO surveys that day - the second paid out but the first did not - I am not sure how Tapjoy employees cannot understand this fact and refuse point blank to escalate this matter to someone who can.
I look forward to hearing from you asap.

I paid and completed an offer
Spin palace casino $25 play pokies and get rewarded for a 3rd party covet diamonds worth 27k.
I did this and then they said it wasn't completed! I have my proof I did it... receipt... account proof of amount and proof I used all the $25 ( I contacted spin palace and they said they don't know who Tapjoy is )
Anyway Tapjoy had another double diamond weekendnoffer for covet and on the 11th November I did the offer and paid the $25 and did the pikes... I recived that promotion covetfiamonda of 37k straight away. I the. Did a kobo book offer for $16 and the I didn't receive my cover diamonds 10k. This company give us offeranon our app... once you complete an offer during a offer period the offer goes away and comes back after for the next period.
They first said I got my diamonds and I explained no that was the 1nd time I did it 2 weeks later for 37k... I am still waiting for the 27k and now they don't want to deal with me yet I am not $25 out of pocket ( missing ingame covet diamonds they won't pay me for completing their offer and now also 10k for books)

I've been playing covet fashion and when I need diamonds ii would try to earn them through tap joyoffers. Well I did about 60+ offers and completed all of them with valid proof & I didn't recieve any of the diamonds! I sent tapjoy emails about the situation and proof of all completed offersand they would sent me emails saying they closed my complaint because I haven't responded to them in 72hrs. So, after many emails to them and no resolution I decided to complain to the bbb & long story short I only received 5 of the 60+ completed offers for the diamonds! And even though I complained to the bbb tapjoy did not care what the bbb said either!
I even notified covet fashion about this and they still use them! I'm fed up with them ! I don't even play covet fashion anymore!

For 7 months I haven't received an answer from support service, and after 7 months I received an answer that they can't help me. They are scamming with false game downloads that contain malwares and offers that are not rewarded in return. Definitely skip this company, really terrible experience.

I completed an offer through Tapjoy offerwall. The offer asked to download an app called deal dash which I did. Then to purchase a bid pack and place a bid. I purchased a biddidng package of 210 bids for $30.80. I sent proof of the purchase to Tapjoy in order to receive my 33, 000 diamonds. They still have not awarded me diamonds. I sent numerous emails, submitted numerous tickets and still no response. I would either like a refund or my 33, 000 diamonds from Tapjoy.

The company states that'll you will receive "diamonds" (Covet cash) when you complete a survey/offers with them. I have plenty of deals that they did not fulfill their obligation. I contacted them numerous times but all I get is a computer generated response. When I reply back to it, I get the same message from the original email from them. It's maddening.

This company are scammers. Their service does not work and when I sent them an email which I have done enough times they did not respond except for automated messages. They ignored my issue and then even closed an open case saying that I hadn't responded in 72 hours when I had sent them emails with evidence that I had completed offers which the automated message asked for. They need to be shut down, companies like this do not deserve to do business. Thank god I never spent a penny on it.

June 12 I purchased a product in Tapjoy. I was suppose to get 4800 diamond for covet fashion. I never received the diamond. I emailed enumerous times and I keep getting ignored by their poor customer service. They are liars and all they want is to steal from their customers. They even closed my ticket saying they never heard from me. I have emails to prove it. My email is [protected]@yahoo.com the case is [protected]

I am tired of Tapjoy ignoring my emails. I spent a considerable amount of time, effort, and a little money on an offer to obtain 500 Swagpoints, after which I was promised an award of 3360 diamonds on the game Dragon Soul. The promise was that after I reach 500 Swagpoints, i would receive the award in no later than 2hrs. Of course, again, I am sitting here with no reward. It has been 2 days and not one peep from the Tapjoy team, except an automated email asking for a screenshot, and the usual questions. I responded immediately, and not a peep from Tapjoy. I have sent 5 emails, and they still have not responded to one. Why does tapjoy exist if they're going to continue to ignore those who keep their establishment afloat?

Did I mention that I'm tired of Tapjoy ignoring my emails?
I'm pretty frustrated after spending long nights collecting 500 Swagpoints to complete the offer, and spending dollars of my money as well to aquire the Swagpoints.

Tapjoy...where are you?

While I have had some success in getting some of the offers to pay out the promised in-game currency, The VAST majority of the offers are scams. The "download and run" offers work about 60% of the time. About 10% of all the others work. Some of the offers don't even attempt to appear to pay out real offers. A common one is the "insurance" offers (fill out form, receive quote.) They state immediately after traveling to the only link listed on the first page offer, that no rewards will be paid out, and to indicate that you have genuine interest in purchasing insurance. Regardless of your response, you are sent to the same page. No gold is EVER paid out on these offers. The "free sample" ones never pay out either, instead leaving you to an endless loop of sales pitches.

Here's the kicker though. Some of the apps state to collect you must provide valid information. Like an idiot, I did so, even my cell number. After I did this I started getting call after call from different companies. Some taunt you and harass you incessantly. They are actually threatening if you decline their scam over the phone. tapjoy clearly does no research into the companies that advertise through them. Or maybe they just don't care.

I've used Tapjoy's rewarded advertising many times and sometimes the rewards are paid out, sometimes not. up until a few months ago, they've always been ok at communicating with me when somethings gone wrong. Recently I had completed several surveys which I was not paid for and they refuse to e-mail me back or even let on that I've made a complaint. I've taken to their Facebook page, Twitter and the San Fransisco area BBB, yet they still refuse to communicate. This company runs on rewarded advertising and they make money whenever I click on their ads. They offer rewards for this (even in the fine print) but their facebook page is full of complaints by people who have completed their part of the contract and have been waiting for weeks (sometimes months) for no resolution or even the slightest effort from the company to ease our concerns. This is a terrible way to do business. My personal problem started 2 weeks ago when I e-mailed them with no response except a ticket # sent by a robot mailer. They owe me for the work I completed and it's ridiculous that it's taking this long. my ticket # is [protected]. Thanks for your time

Tapjoy routinely does not issue promised rewards unless you go to the trouble of taking and submitting screen shots and even then you may not get awards.

Shady practices such as offers that dead end, or "site not found" messages after you have submitted info such as e-mail or phone or other personal information.

Latest "scam" from tapjoy is sending e-mails stating that they have issued your awards, but the awards are not actually issued. Leaving you no where to go to dispute it as e-mail replies are ignored and automated systems are not set up to let you dispute award.

Itunes should take action or a lawyer should look into a class action - plenty of complaints - similar in nature - all around the web!

I completed more than ten surveys through Castle Clash, never recieved the gems for those offers (totalling over 1, 000 gems now) so I submitted a missing gems claim, got an automated response that was very vague, 2 days later and I have sent them a semi-abusive email as a frustrated customer.
The companies within the surveys have already started handing my number out to third parties and I have received numerous calls (some from offers i didn't even apply for). I love how TapJoy earns money from generating leads by people like me, but not delivering on their promise or giving the rewards they offer. Pathetic service. Pathetic company, am currently in the process of taking this further, spreading it on social media, through my blog site, my forum, & through friends and other users :)

I think it's appalling that a company is willing to hand my details out without even supplying said rewards.
Do yourself a favor, don't waste your time, don't put your details in.

they have not given me my reward for completing a offer [Case [protected]]- Ladbrokes Betting, New Zealand & Au: [ ref:_00D30pf03._50013tdaeO:ref ] I provided all the screenshots to show I completed the offer I even got contacted by one of there supervises who requested a bank statement and a recipe witch I provide witch contained personal information only to have them not respond and then they closed my ticket claiming I had no responded witch I had to the supervisor who contacted me from this email address [protected]@support.tapjoy.com and his name was Dario P. they have taken very sensitive personal information from me and have not responded I then tried to contact them vial Facebook to find they have blocked me and I also contacted them on Twitter with no response I even contacted there privacy team no response I even tried from a different email still no response
I feel as if I have been scammed out of my personal information and I have lost money completing a offer they will not give me the reward on I'm thinking of contacting the Better Business Bureau and my local police station as it's considered fraud in my country