Temu
Reviews and Complaints

I ordered through temu a while ago and I spent $150 on it which is a lot of money. The app is saying they have delivered the order but I haven't received it. When I am complaining to them they are saying they have delivered and now they are not going to refund or reship it. When a person is working hard to earn money and they spent on something, it is very frustrated they had to forget about it later. As these companies are supporting them. Temu is world's worst company in terms of delivering their order and hen managing their customer issues.

I will never recommend this stupid app to anyone waste their money.

Placed on 1st of October 2023 was supposed to be delivered on 12th of October.

I have not received the package and further when I tried reaching out to customer care there was no solution they are like check your sorroundings. Do you think we are blind? Why does other companies like Amazon dont have issues in delivering it to our doorstep?

Why does temu parcel are thrown all around the apartments or colonies.

I lost my money and time arguing with this stupid bot customer service which doesn't do anything. Other than copy and paste job.

I have been messaging TEMU since June when my order went missing they have created over 100 tickets for me and each time they just get closed. My order was over £200 and yet despite me asking to raise a complaint or speak to the manager they have refused. I have asked them for logistics map location proof of my delivery and have also refused I want my refund ASAP 5 months fighting to get my money back is a joke

I will contact the Consumer Ombudsman

Order number PO-210-[protected]

[protected]@hotmail.co.uk

Every coat that I bought, and I selected the largest size available, they do not fit me.

I have a few other things to return, but the coats are the largest item and I believe there are 6 of them. I know you have copies of all my receipts. You have it on my phone number.

[protected]. I was in the hospital and missed placed my copies.

Philip Paul

Thank you

I placed an order PO-211-[protected] it arrived yesterday. After going through the order, I saw 1 item was missing.It was only a .40 cent item and 1 item was defective. I called customer service and was with the reb for over 20 min. I asked for a supervisor and kept being put on hold. This agent did not know anything and I could not understand what he was saying. My time is worth more . I am writing you so you know what is going on. I will now need to rethink if I use Temu again or if I recommend you anymore

I decided to go online to get the return credit. There it also asked me to show a picture. But I did not receive it. So I just put a picture of the item from your pictures. I also think in the drop-down box, there should be one to say not received or another reason

At least three times I received items I didn’t order but I never returned them but now I see it’s a scam. The binoculars never worked but I get credit. Temu sent us magnifying glasses which I accepted a small credit but I don’t know where it was in the catalog. Other items didn’t fit or never worked. So disappointed and I was over in China and won’t buy anything made in China again. This isn’t how to do business

Hype you up with free rewarded coupons that don’t specify in depth how to use them until you get to the check out page where you’re fully surprised that you cannot use your coupon reward in the manner it was perceived, nor does the temu app or website provide any information that reports they will be dividing your reward in different amount of coupons that add up to your total rewarded coupon! You have to speak to a representative to find this information out. They act as if this is “normal business” when it is in fact a false ad.

I've usually been a happy customer with Temu and their products, I've always received everything I ordered in a reasonable time, usually less than 10 days. My last order consisted of 11 items which cost me over $61 and I was excited about my pending delivery. Because the order was large I expected two packages but was notified there would only be 1 20" x 17" when it arrived I received a package 5x5x5 cm weighing

I ordered 2 nightshirts for my mum and when the package arrived I gave it to my mum when she opens it there was only 1 item in it, so I got in touch with temu and the said they have cameras in the warehouse that can see what every member of staff are packing and I find that hard to believe , the woman called Elva who has a bad attitude said she's looked at the footage and there was 2 items packed and I am not getting a refund but Iam not leaving this complaint like this I want my refund, I have contacted TEMU that many times but all I get told is Iam not getting a refund, I will take legal action if I don't get a refund, I no someone who also had missing items and this woman told them the exactly the same thing, IAM looking for help to get my refund

Used a product of temu a ecm skin rejucvibation device it blew ip and burng my face left burn marks now its bubbling and weeling have privided them photos and they wont resolve or refund me i got it was delivered on the 14th of september i used it two days ago followed all instructions to a tee used it for two mins on one spot on the lowest level

order number PO-144-[protected]

I had a order sent to me on the 15th sept and I was fuming only 4 items came the bag had a slight slit on it and the other items I didn't get I sent a photo of the items I received and twice the warehouse turned me down for a refund so I put loads of tickets up all turned me down by Jessica I just want my money back in full as I feel this site is a con I thought I could trust it but now I can't

I have contacted customer service several times regarding a delivery I did not get. Because the courier said delivered then temu went with that with no signature to say it had been delivered or any card from the courier left. All I get is we have put a ticket in which is not helpful at all. I am now out of pocket and no goods. I asked for a manager as was told that wasn't possible and said they will put a ticket in, I said I want to make a complaint and they said they will put a ticket in. I am discussed with the company and will never use them again. They are OK taking my money but where are my goods

I received an invite on 9/13/23 and I filled it out and I filled out my 10 free gifts and I sent all my invitations out and people accepted them and when it came to my last 50 cents I watched my girlfriend except my invitation as a first time user and it took the 50 cents and the screen went black and everything disappeared my 10 free gifts were gone along with the entire page this is scandalous and wrong I went above and beyond to get you new users and you turned around and you screwed me. I would like my 10 free gifts because I filled out all and I do mean all of your requirements! Sincerely Kim jolly

You people just don't get it, or you just don't give a damn.

I. recently placed an order for 41 fadora hats, and SPECIFICALLY request that only 5 hats be put in a BOX, not a bag, but a BOX. What do I get? Right, 5 BAGS stuffed with hats, the majority of which will have to be returned.

Not ONCE have a received an order of hats where every hat was in good enough condition to use.

Just because BOX and BAG both start with a "B", doesn't make them the same.

When I ske for the hats to be packed in a BOX, thats EXACTLY what I mean and what I want.

Get it right people.