Temu
Reviews and Complaints

I got a message from my bank today at 1:59 pm saying that my card was charged on temu for $582 usd at 1:22pm sept 6,2023 which I didn’t make that purchase.The purchase was declined cuz I don’t have those funds on my card or in my account..please check ur members because this is not right. What if I had the sufficient funds on my card it would have been taken from me. It doesn’t show me what the purchase was made for it only shows me the amount total for the purchase. This is unacceptable, now I no longer feel safe making any purchases from ur company anymore and I wanted make purchase for items for my birthday but now I don’t feel safe anymore.

Lost return packages and have not sent my refund for four different purchase order numbers send on four different tracking numbers

1z1v31x02023567732

1z1v31x02017042604

1z1v31x02014212739

1z1v31x02025758282

each tracking sheet was taped on plastic bag containing all four return packages because temu messed up on purchase orders four made up but sent under four different tracking number shippment thus unable to make out correct return slips for each order so i sent them all in one bag with all four slips taped on the one bag containing all four returns

Hello

Order ID: PO-210-[protected]

I recently purchased an Automatic Glenaw watch from you but the automatic self winding mechanism does not work.

This means that unless I hand wind the watch everyday it will stop working sometime during the night.

Therefore it is a totally useless product.

I am very disappointed as I liked the appearance of the watch.

Martin Humphreys

I recently placed an order for 115 hads that I need for an upcoming event.

104 of those hats need to be returned for credit as they were crushed during pack out.

I've tried to tell you that "you can't put 10 pounds of [censored] in a 5 pound bag." But with every order I place, that's exactly what you do.

What the HELL are you people thinking?

I expect a full refund fir all 104 hats that I am obligated to return for you.

I placed an order for a electric rollator paid my money and it has been a couple of months and nothing as of this day, i thought tumu was a good company that i could trust and not be scamming people,the rollator should have been here by now,please find my order or send my money back, this is not right.My name is rose rolla bennett phone no. Is [protected] my address is 1459 danciger dr,fort worth tx 76112 i paid a total of 38.00 thank you

Hi, I would like to file a complain regarding to my Return and Refund. I was return some item 8-9 item as far as I know most of them I got refund and each of the item , I got receive email from their warehouse said they got my item. I have two neck fan small , and I got receive again stated tjat they process or double check if tjere was defect of not they will issue a refund to me. Now after two days I receive Email to them said they will not issue because they did not receive the item which is O have proof here stated they already have them.I know its not that big amount but if I will not take some action like these they will use to it and do from other customer like me . thanks

I went through he whole promotion, and did everything that was required and got to 85% of the last dollar I needed to get said $50 PayPal promotion and $100 coupon it wouldn't give me the last credit even after I managed getting more app users and they spent money for merchandise... I spend $200 a month some months but I'm a Prime member and they are so much easier to deal with, faster package handling, better customer service, bc when I contact temu customer service I get the run around over and over..

I have since cancelled my account and will be ask everyone that received messages that said I DID RECEIVE MONEY to file complaints,. Cancel orders, then their accounts, everything I did can be completely undone.

I certify under penalty of perjury that I am the owner of the intellectual property rights and that the information contained in this notice is accurate.

I have a good faith belief that the page or material listed below is not authorized by law for use by the individual(s) associated with the identified page listed below or their agents and therefore infringes the copyright owner's rights.

I HEREBY DEMAND THAT YOU ACT EXPEDITIOUSLY TO REMOVE OR DISABLE ACCESS TO THE PAGE OR MATERIAL CLAIMED TO BE INFRINGING.

This notice is sent pursuant to the Digital Millennium Copyright Act (DMCA), the European Union's Directive on the Harmonisation of Certain Aspects of Copyright and Related Rights in the Information Society (2001/29/EC), and/or other laws and regulations relevant in European Union member states or other jurisdictions.

*** INFRINGING PAGE OR MATERIAL ***

Infringing page/material that I demand be disabled or removed in consideration of the above:

https://www.temu.com/light-up-princess-costume-dress-for-girls-halloween-birthday-party-outfit-cosplay-dress-up-for-kids-g-601099520704901.html

Good afternoon, here is the information which may help resolve this.

I ordered items which came to £62, items for my upcoming trip.

I ordered them on 04/08/23. Temu had informed me that the latest day my items would get to me would the 15/08/23.

I have now tried to contact them to no avail and when I logged on they said Evri have my package.

I'm at a loss, I would really appreciate some guidance and proactive thinking.

Kindest regards.

I ordered £56 pounds of item from TEMU and temu delivery partner delivered it to outside the gate and somebody looted it. Now TEMU and delivery partner is not giving any fare deal. I lost my parcel and money.

I ordered some essential things for me from Temu on 1st of August. They split the order into 2 packages. The address I given is my workplace. On 9th of August 2023 I received an update from Temu that package 1 delivered at 08.57 pm. On 10th when I went to my office. I couldn't find anything I informed Temu and they refunded my money ( I was waiting for the item in that parcel that much). Because of this I was care for my parcel. I was checking my mails and updates from EVRI continuously. Soon I received the delivery message I went down to check the parcel. And my neighbour company staff told me that someone dropped a parcel in the road side (outside the gate) and soon after a trespasser took that. The send me a picture of delivery which I have attached. The place shown is not my workplace. Now EVRI is not responding and Temu saying they cant provide refund or reshipment.

I have been chatting online with customer service for over an hour. My questions were ignored and I was lied to. I ended up too upset and troubled and cancelled the whole order. Now I will be charged interest on the money while waiting for it to be returned.

The promotions, freebies and discounts are a ploy and a lie. I already shared that unformation where I study so people don't get caught as well.The length of time, ignorance and incorrect information was nothing short of disgusting and traumatic. It took me over an hour to find this form. Temu customer service refused to assist me with this.

To me a $20 credit was offensive. There a a lot of photos of the chat that started at 9:16

hi i have bought this packet from temu but it missed siome items and the service denied this and didnot help me this is the first time i buy bumy thid website and i thoght they are liers

Order ID:PO-191-[protected] i just need an agent who will issued my situationen very well and listen to my problem and answer me please i have called city mail/ the shipment company/ they told me it is the wearhouse that should guranteeyour missed items not we abd they didnot help me as well

how was that i will pay for items i eeally didnot get please urgent help

Here we go again. Absolutely NO quality control on the pack out line.

I placed yet another order of hats. 9 hats ordered, and 4 were crushed during pack out. I have to over-order knowing full-well that most of the hats will arrive damaged.

Better, or any quality control of any kind, MAY eliminate items being destroyed during pack out.

This is a regular occurrence and around not happen in the first place.

1. Missing items to the value of £203.73. Evidence provided of open package. A support ticket was opened to investigate this and then closed with no resolution or reason. A new support ticket had to be opened and now I am being told to go to the courier for a refund. This is different to their website which gives a Temu promise that if goods are missing you will get a refund. Temu acknowledged the package was damaged.

2. My 2 orders were very large and delivered in 11 packages, I returned quite a large amount of items, due to the incorrect sizing or quality of the item. Again the website states first return from the order is free, but the website forced me to split the return into several packages and charged me £7.50 to return, even though I returned all items at the same time. A support ticket was opened and Bella Fang said once all returns were received she would refund the £7.50 by refunding a kept item to this value to my original payment method. This ticket was closed with no resolution or reason, new ticket being handled by Amber and she is only giving Temu credit, which I have repeatedly told her I don’t want, I have sent screen shots of Bella’s promise to no avail.

3. A pair of leggings which I kept had a pattern down the side, after one wear and one was following the walking label, this pattern has part worn off, meaning the item is faulty and can no longer be worn. Again I am being told I will be charged £2.50 to return this faulty item. I believe this is a breach of uk consumer rights, which state the seller should pay for the postage to return faulty items. I have offered to return and pay, on the basis that once the item is received, a refund to my original payment method is made of the £2.50 charge. Amber is not even responding to this ask.

4. Complete lack of customer service, told one thing by one person then something wise by someone else. Support tickets closed without resolution.

Well, the elephants are back on the pack out line. My last order was for 20 fadora hats. Out of the 20 hats ordered, 16 were crushed beyond usability. So I only have 4 hats on which to work with. This happens with every order of hats. 75 - 90% of any order is crushed while being packed out.

THIS NEEDS TO STOP!

There is absolutely NO quality control on the pack out line at TEMU.

SHAME ON YOU!