Tim Hortons’s earns a 1.2-star rating from 3020 reviews, showing that the majority of patrons are dissatisfied with dining experience.
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rewards card
I have an award card app on the phone amd its been 5 days now that it is asking me to login and when I do it's not providing me a verification code. I also have 30 dollars inputted in the account and dont think it's fair to lose that money due to an error in the system. I am quite upset about this can someone call me or email me at [protected]@hotmail.com
completing an order correct
I use to think the workers weren't taught enough about the products. Until I myself worked at Tim Hortons. Now when I visit this location and they charge me for an ice Cap supreme and give me a regular ice cap I know it's the workers being dumb and I've officially lost patience with it . And I'm not the only one. Please send someone to teach Minto Tim Hortons what an Ice Cap Supreme is and how to make one
Read full review of Tim Hortonsonline all order on december 31
I ordered as I always do from my mobile app by choosing the regular and closest Tim Hortons, however when we reached the place it was closed. However they never cancelled or refunded my money and when I submitted a feedback form I noticed that they changed the order to some other address. Pls see the screenshot and the order history to see that I have never...
coffee /customer service
We order small coffee double double around 6 pm on January 3, which taste like tones of sugar in it. Moreover, we asked for applications form she said we are not hiring ...wow!!! End of story ...then after few she gave some else receipt to apply online. Even doesn't have uniform policy and had very beautiful nail paint on, no hospitality, no customer...
terrible! I repeat terrible wrap!!!
How you served this. I can't even imagine! I'm discussed! The wrap is rubber! And to make it worse the top is black! The chicken at the top is hard as a rock and after the day I had I just wanted to enjoy my food! If this is not resolved I'll post a picture of this wrap and put it on social media this is not exepable ! Are you training your new workers? I'm actully discussed
the lack of acknowledgement.
I was waiting in line to get my tea. There were two people behind the counter. I waited 9 minutes at the front of the line to be served. Then when I did get to the till. The person said. I am not taking orders the other guy is. This was at approximately 435 pm on Thursday January 2, 2020. The fact that I waited that long is not acceptable. The lineup was all the way to the A&W
Read full review of Tim Hortonsordering kids meal
Our Grsnddaughter has taken a liking to the mini chicken wrap kids meal Our town has 2 locations for Tim Hortons which I believe is run by same person. We had our first chicken wrap kids meal in Nov some time. Since then we have attempted to.order it at least 4 different times. Each time, there has been such a mix up. Examples.1) ordered wrap and got...
Read full review of Tim Hortonscoffee
The staff at this location are excellent. I work in the building and have been going here for years. The thing is, for several months the coffee has been extremely weak and watery. I have to get an espresso shot in it so it actually tastes like coffee. Can someone please ask them to fix this? It's literally the worst coffee I've ever had. I'd like to keep...
Read full review of Tim Hortonsorder/ customer service
This is regarding my visit on jan 2, 2020 around 2 am. We went to place an order in the cafe. Two people were working ( jasmine & Ishaan). Jasmine was on front counter taking our order and Ishaan was on baking side. The girl jasmine treated us very badly. I could never ever thought of the way she went through. She abused us badly and told us to leave thi...
Read full review of Tim Hortonscafemoka
On Dec. 31st.2019 at approx. 1950hrs. I went to the Tims franchise located in the Oshawa Lakeridge Health Hospital food court. I ordered a couple of items including a large cafemoka . When the cafémoka was given to me the push top lids opening had already been pushed and the cafemoka spilt on my leg and crotch. Be advised that I am currently in the hospital...
Read full review of Tim Hortonscustomer service
Asked for a double cream and 1 sugar, received triple triple, returned it, asked for a double single, then got triple single... And the girl had the worst attitude... Slammed it down... Not only did they screw up mine, but another couple asked for a sandwich on white bread, and they put it on brown bread, another one behind us had to come back in as they screwed up his order also, with no doughnuts at 7ish...
steeped tea
On many occasions and at many different locations and randomly it seems like all of them
When you get the tea it is cold
Like they don't keep it heated
We get two to three teas a day and at least one will be cold
I have talked to individual stores and it seams that it is still happening
So in a year we buy probably 800 teas and 250 are cold
Can you please figure out how to serve hot tea pls
Thanks Edwin George
my wife and I went into a tim hortons in calgary this morning, and attached is one of the signs posted on the wall
I understand that loitering in a place when busy is not being very respectful to others that are trying to sit down and eat, but this sign is very ignorant and disrespectful for those that buy something and want to sit down and enjoy there food or coffee and not use the drive through, not being timed...
The verbage could be changed to get the message across to customers in a nice way by saying something like, if it is busy, enjoy your food and coffee etc but if you could be mindful of those that would like to have a seat, that would be much appreciated.
jalapeño farmer’s breakfast wrap
Hi, we had a bad experience at this location Earlier today! I have never written a bad review before but I felt like this warranted a review. It took 15 minutes in the drive through to get to the window and another 5 minutes for us to get 3 items. They didn't let me know that they were out of hash browns and charged full price for the wrap that was missing...
Read full review of Tim Hortonsservice at drive thru
In December 2019 I went to this Tim Horton Drive thru, I usually have avoided this one because of the way they completely rush to give you your products and change. This morning I ordered a coffee and as usual they were handing out the window at the same time giving me change, when I took the coffee the lid was not on tight and spilt all over me and my car...
Read full review of Tim Hortons and 1 commentfood
On more than one occasion it seems the youth staff on weekends do not care about their service. Food always lacks. Especially with the wraps. No customer wants a breakfast wrap that starts with almost 3 inches of just wrap, no food. Spred it out thru the wrap. It is not difficult. And stop having 6 people in drive thru and 1 person at the till! Staff really...
service/product
So it's been always that the manager and the staff have been rude to us. Me and my friend went there and bought a chicken burger and wanted toasted and they got angry when they serve us when we said it is not toasted and said that "we don't toast" didn't even say sorry just handed it to us. Our orders for coffee was not even full and just half and just...
Read full review of Tim Hortons and 1 commenttrying to order.
When my mother and I pulled up to order we we're sitting for a good 5 mins listening to the cashier talking to her co workers and not asking for a our order. She held up the whole line and there was a good 10 people behind us. Screaming for the line to move. Extremely disappointing. It's should be faster through the take out then to go inside! Once we...
Read full review of Tim Hortonsbagel, donuts and service
I sat in line at Tim Hortons on Airport Hwy in Toledo, Ohio today 12/27/2019 around 6:30am I sat there over 20 min in line. I wanted to order a 1/2 dozen of donuts and a bagel. The manager told me that they had no donuts their baker never showed. So, I ordered my toasted everything bagel with cream cheese. There was barely any cream cheese on it. The...
Read full review of Tim Hortonsiced capp
I'm writing this again because I don't believe my other one posted! My ice capp tasted like flat pop which is unacceptable. I was appalled so much I had my sister taste it and even she said it tasted like nasty flat pepsi. She ended up getting sick off of it and I had to throw the whole thing away. I should have gotten taken care of just like everyone else, she rushed to do her job when there were only 2 people in line for her side, she shouldn't have rushed with attitude. And I payed about 4.11 for a flat pop with ice. Absolutely disgusting
Tim Hortons Reviews 0
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Overview of Tim Hortons complaint handling
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Tim Hortons Contacts
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Tim Hortons phone numbers+1 (888) 601-1616+1 (888) 601-1616Click up if you have successfully reached Tim Hortons by calling +1 (888) 601-1616 phone number 0 0 users reported that they have successfully reached Tim Hortons by calling +1 (888) 601-1616 phone number Click down if you have unsuccessfully reached Tim Hortons by calling +1 (888) 601-1616 phone number 0 0 users reported that they have UNsuccessfully reached Tim Hortons by calling +1 (888) 601-1616 phone numberUSA & Canada+1 (905) 845-6511+1 (905) 845-6511Click up if you have successfully reached Tim Hortons by calling +1 (905) 845-6511 phone number 5 5 users reported that they have successfully reached Tim Hortons by calling +1 (905) 845-6511 phone number Click down if you have unsuccessfully reached Tim Hortons by calling +1 (905) 845-6511 phone number 0 0 users reported that they have UNsuccessfully reached Tim Hortons by calling +1 (905) 845-6511 phone number100%Confidence scoreHead Office+1 (207) 426-2066+1 (207) 426-2066Click up if you have successfully reached Tim Hortons by calling +1 (207) 426-2066 phone number 0 0 users reported that they have successfully reached Tim Hortons by calling +1 (207) 426-2066 phone number Click down if you have unsuccessfully reached Tim Hortons by calling +1 (207) 426-2066 phone number 0 0 users reported that they have UNsuccessfully reached Tim Hortons by calling +1 (207) 426-2066 phone number
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Tim Hortons emailsinfo@timhortons.com100%Confidence score: 100%Supportrobichaud_michelle@timhortons.com94%Confidence score: 94%communicationmorelli_david@timhortons.com93%Confidence score: 93%communication
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Tim Hortons address874 Sinclair Rd, Oakville, Ontario, L6K2Y1, Canada
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Tim Hortons social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 28, 2024 - View all Tim Hortons contacts
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