Tim Hortons’s earns a 1.2-star rating from 3020 reviews, showing that the majority of patrons are dissatisfied with dining experience.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
dream donuts
I have purchased the strawberry confetti dream donut on multiple occasions now. In two locations the donut did not have filling, it was just a plain circle donut with strawberry whipping cream covering the hole. One location actually had the whole donut with the strawberry filling in the center.
I am a tad disappointed at the ripped of strawberry confetti donuts I have been recieving.
The first location was in Dover, Calgary on 36 st s.e and the second was on 52 st n.e and Temple drive.
4x4 coffee
I'm just stopping in because this is my second complaint about the Marysville Michigan Tim Hortons. Although I have only gone to Tim Hortons three times since my last complaint, each time I did not receive my 4 x 4 coffee made properly. And each time I've had to return the coffee through the lobby rather than the drive-through. Something has changed in the...
Read full review of Tim Hortonscan't get a single order right
I cannot understand how you hire or train staff, each time I go to Tim Hortons the employees cannot get the order right, asking for a combo and asking for it by the number on the menu screen they still screw up the order time and time again, I cant tell you how many times I was given a wrap when I ordered the Jalapeno special cheese bagel, again thi...
Read full review of Tim Hortonswashroom and cleanliness
Hi I visited your Richmond store today and I am disgusted that your whole store was dirty. The ladies washroom door lock is broken and has been for sometime at least 2 weeks. That's when I last was there. Also I had to wait over 10 mins to be served but with only 3 customers ahead of me. Several times I have had to wait more then 10 minutes. I find thi...
Read full review of Tim Hortonsmy tim hortons store owner refuse to provide me job letter for my immigration purposes and i'll treat me
I worked for 6 months only as a baker full time in early morning shifts and my store owner refuse to provide me job letter and later now she sent me ROE with job occupation of 'Team Member'. She gave me earlier job letter for health purposes only with occupation of 'Baker'. Now i left the job and she is not picking my calls neither replying my texts. What are the steps which i can take now. Please let me know, thanks
Read full review of Tim Hortonsorder #9467 was rerouted to a different location
Date of incident: January 8, 2020 15:33 Oder # 9467 Customer: Andrea Harder Phone: [protected] Email: [protected]@gmail.com Placed order using the mobile app. Order was for the location in West Edmonton Mall. #2171, 8770 170th ST West Ed. Mall Once submitted order it then told me it was being rerouted. Order was sent to 11104 184 Street NW. My complete...
Read full review of Tim Hortonsmedium iced coffee and mozzarella bagel with lettuce and tomato and cream cheese
I ordered my morning breakfast at a downtown toronto location and my bagel did not come double toasted as I asked, the lettuce was completely brown! I could not eat the bagel, it was thrown out immediately! Secondly, my ice coffee was made with milk when I asked for no milk, I am lactose. This meal almost came to $10 and I was very upset with how I was served at my local tim hortons
no service in restaurant
I went to this location and the inside was closed again. Just the drive thru open. Not enough employees working. It isn't right at all. I'm a long time customer. It is aggravating at this Melvindale, Michigan location.115 pm 1-07-2020 Tuesday. Please hire people that want to be here at this location. It's not fair to the community and to the store owner when closed due to staff shortage.
Read full review of Tim Hortonsservice
Hi I'm a student at UBC and this location gets mostly student customers in need of coffee and the delicious food from Tim Hortons. Its the closest one to most classes and main buildings. Everytime I order here the service is terrible. Today's experience drew the line for me and I had to submit a complaint. I ordered a cream of broccoli soup which was on the...
Read full review of Tim Hortonswrong order
I went to tim's a couple of days ago. I went through the drive through. I ordered a bagel lightly toasted and asked for lightly buttered. I also ordered french vanilla's. When I received my order the bagel had peanut butter on it. My son who is 2 years old is very allergic to peanut butter. I went back to talk to the manager. I had told her what I had...
Read full review of Tim HortonsIssues
1. What the heck is the deal with not allowing your coupons to be used at a drive-through?
2. When the heck are you going to change your timcard magnetic strip for a bar code?
The magnetic strip never works! The light guns always work on the barcode! When? Huh?
3. I swear if one more of your restaurants tries to up-sell me (trying to friggin add wedges or a whatever to my order) i'm going to hire the best lawyer in canada and take you to court! Up-selling is a friggin disgusting greedy greedy greedy greedy greedy greedy felony crime! And don't you ever forget it!
4. It was "about time" that you fixed your cup lids... The only good thing that I can say about your corporate management!
5. You must be so friggin proud about following mcdonald's putrid disgusting drive-thru example of adding a second intercom in a separate lane so that orders are continuously "every minute of every day" getting mixed up because now there is no direct continum between your order taker and a line of cars! You could have just added another intercom in the same single car lane but you're not that smart are you?
Be sure to get your ceo to contact me!
medium vanilla iced coffee
I frequent this store often and typically purchase a medium vanilla ice coffee. Today I did the same and the size of the coffee I received was very small. I inquired if the coffee sizes changed and I was not answered, but assured what I received was a medium. If the size I received is truly the "new" medium size cup, I will no longer be frequenting your...
senior discount
Starting in January my local Tim Hortons removed the senior discount and blamed the corporation saying that it wasn't cost effective due to the introduction of the Tim Hortons Rewards program... Being a senior citizen on a fixed and limited budget I would hope that you would re consider that decision. Your Rewards plan gives everyone (mostly working people...
Read full review of Tim Hortonslattes
I have been a dedicated tim hortons customer for years and years, I order them at work daily, and usually on my way home. I have recently been purchasing the caramel latte ($4) each day and everry single day it is made wrong. It is so frustrating going back each time to get it re made. I think I should be compensated with a gift card for this constant me...
Read full review of Tim Hortonschili
I ordered chili through the drive-through I ordered a large and when I got home I opened up my chilli and a quarter of it was gone!! Like it wasn't filled to the top it's like someone ate some of it and gave it to me I don't even know why bother ordering a large MIs will just ordered a regular I'm super disappointed I feel like I wasted my money and I want...
frosted cinnamon roll
This morning I went through the drive to get a coffee and a cinnamon roll as I do most days. I was unpleasantly surprise to open the box and find a very disappointing looking cinnamon roll. The icing was blobed on the very hard to unroll cinnamon roll. If I knew I was going to get this cinnamon roll, I would have made my own at home. I visit my Tim Hortons 3-4 times a day to get a coffee, and it seems that the quality is going downhill. (Would love to see the old lids back at Tim's)
service
When Designating driving for Reliable Rides one of the employees made a joke and this happened in winter 2017. He was cleaning up and made a joke that caught me off guard because I didn't know him at all. He said, "Have no fear Janine is hear!" and went on with his duties. I believe that there has been some internal gossiping and the experience didn't make...
Read full review of Tim Hortonsservice
I went to this location with my own travel mug, which I told them about when I ordered through the drive through. When I got to the window, instead of filling my cup as requested, they poured it out of a disposable cup in to my mug. I refused & went to 711 where I never have an issue with this. I have my own mug to help the environment, so pouring out in...
Read full review of Tim Hortonsgift card
Complaint Description: I received a $15 gift card from one of my students for Christmas. On Friday, Jan 3rd at approx 11:20am I jogged to Tim Hortons. I purchased a large soul and a large coffee. I used my $15 gift card to pay for it. I think it was approx $7.50. I actually took a picture of my lunch yesterday because I send the picture to my student who...
customer service
I had filed a complaint against this store in May of 2019 and still have not had anything come of it. This company has proven that their customers mean nothing to them and they can do what they want whenever they want with no consequences. Absolutely pathetic. My complaint was completely disregarded by the Jamestown location and I deserve to be reimbursed...
Read full review of Tim HortonsTim Hortons Reviews 0
If you represent Tim Hortons, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About Tim Hortons
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the required information in the sign-up form.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which you can find at the top right corner of the website, and click on it to begin the process.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Tim Hortons. Make it specific and clear, such as "Incorrect Order at Tim Hortons Downtown Location" or "Poor Customer Service at Tim Hortons on Elm Street".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:
- The specific location or service that caused the issue.
- The date and time of the incident.
- A clear description of what happened.
- Any communication you've had with Tim Hortons staff, including names or descriptions of the individuals involved, if possible.
- Steps you have taken to resolve the issue, including any contact with customer service.
- The company's response or lack thereof.
- How the issue has personally affected you, such as inconvenience, financial loss, or health concerns.
5. Attaching supporting documents: If you have any receipts, photos, emails, or other documents that can support your complaint, attach them using the provided upload feature. Do not include sensitive personal information such as credit card numbers or personal identification numbers.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with Tim Hortons. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution to your complaint, whether it's a refund, an apology, or another form of compensation.
7. Review before submission: Before submitting your complaint, review it carefully. Check for clarity, accuracy, and ensure that all the information provided is complete and correct. This will help others understand your situation and support your case.
8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com. Ensure that you receive a confirmation that your complaint has been filed.
9. Post-Submission Actions: After submitting your complaint, keep an eye on your ComplaintsBoard.com account for any responses or updates. You may receive feedback from other users or even a response from Tim Hortons addressing your complaint.
Overview of Tim Hortons complaint handling
-
Tim Hortons Contacts
-
Tim Hortons phone numbers+1 (888) 601-1616+1 (888) 601-1616Click up if you have successfully reached Tim Hortons by calling +1 (888) 601-1616 phone number 0 0 users reported that they have successfully reached Tim Hortons by calling +1 (888) 601-1616 phone number Click down if you have unsuccessfully reached Tim Hortons by calling +1 (888) 601-1616 phone number 0 0 users reported that they have UNsuccessfully reached Tim Hortons by calling +1 (888) 601-1616 phone numberUSA & Canada+1 (905) 845-6511+1 (905) 845-6511Click up if you have successfully reached Tim Hortons by calling +1 (905) 845-6511 phone number 5 5 users reported that they have successfully reached Tim Hortons by calling +1 (905) 845-6511 phone number Click down if you have unsuccessfully reached Tim Hortons by calling +1 (905) 845-6511 phone number 0 0 users reported that they have UNsuccessfully reached Tim Hortons by calling +1 (905) 845-6511 phone number100%Confidence scoreHead Office+1 (207) 426-2066+1 (207) 426-2066Click up if you have successfully reached Tim Hortons by calling +1 (207) 426-2066 phone number 0 0 users reported that they have successfully reached Tim Hortons by calling +1 (207) 426-2066 phone number Click down if you have unsuccessfully reached Tim Hortons by calling +1 (207) 426-2066 phone number 0 0 users reported that they have UNsuccessfully reached Tim Hortons by calling +1 (207) 426-2066 phone number
-
Tim Hortons emailsinfo@timhortons.com100%Confidence score: 100%Supportrobichaud_michelle@timhortons.com94%Confidence score: 94%communicationmorelli_david@timhortons.com93%Confidence score: 93%communication
-
Tim Hortons address874 Sinclair Rd, Oakville, Ontario, L6K2Y1, Canada
-
Tim Hortons social media
-
Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 28, 2024 - View all Tim Hortons contacts
Most discussed Tim Hortons complaints
Not happy with my last visitRecent comments about Tim Hortons company
pricing structure at different locations in same town
Taco John's
154 reviews
Burger King
4590 reviews
Subway®
1 review
BURGER KING® App
7 reviews
Boston Market
206 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!