Tim Hortons’s earns a 1.2-star rating from 3020 reviews, showing that the majority of patrons are dissatisfied with dining experience.
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sick employees
Hello as a customer at this location i do not appreciate my food or drinks being served or prepared by someone who is clearly sick... i dont go to timhortons to catch a cold or any sickness the employees may have... if i need to i will take my business to another timhortons restaurant where the employees are not working while sick... thank you TIMHORTONS...
Read full review of Tim Hortonscustomer service
Staff was rude and did not allow me to complete my sentence. This resulted in my food item being incorrect. Upon trying to explain I was cut off multiple times, loudly arguing that I did not specify my request correctly. Had they tried to listen instead of just rushing through the order, it would have been a better experience. The food item was replaced but the argument left a bad taste. Disappointed
Read full review of Tim Hortonsdrive through
I went to the drive through at this location and ordered a food item the person on the radio told me that the item was available. When I got to the window they changed me and as I was waiting they then decided to tell me that the item is no longer available. The program system you offer is also horrible. They did not allow me to use it on any hot beverage...
Read full review of Tim Hortons and 1 commentdrive thru
We came from British Columbia to visit family for the thanksgiving weekend. We love going to Tim Hortons out west staff are ridiculously friendly and are extremely enjoyable to deal with. We pulled up to the tin hortons in "huntsville" and were greeted by a lovely woman names Lori. She was a delight. And while Lori rang us through we asked if 'Cheran or...
Read full review of Tim Hortons and 1 commenticed coffee, grilled cheese, grilled, wraps lattes
I come to this Tim Hortons at least 3 times a week and 90% of the time my order is wrong or not done well. The wait is so long youd think they are actually taking theyre time to get your order right and its still wrong at the end of it. Iced coffee is always warm, the cheese in the grilled cheese is not cooked, ask for no tomatoes because of my allergie...
Read full review of Tim Hortons and 1 commentcoffee
I bought a coffee on the drivethrough tims on mcphillips and notredame winnipeg manitoba. Aprox 7:30 am oct 16 2019. I go in for the last gulp of my coffee and i get this hard thing in my mouth. I spit it out and lo and behold this nail looking thing comes out. I am utterly disgusted. What if that had blood and the person has stds. I want you guys to odit this branch and fire this disgusting person...
coffee food
Hi so as of lately I've been getting my orders messed up on a regular basis, I went and purchased a grilled cheese melt the other day and well I got it left and when I opened the sandwich it wasnt even grilled ? What gives secondly I order the same coffee everytime I'm in there I ask for a extra large regular today I seem to be having an extra large hazelnut coffee instead the other day I had a triple triple or something of that sort instead of a regular! On top of that unfortunately I'm forced to go to this specific location and the service there is absolutely terrible for one they have got to be the slowest Tim hortons I've ever had to to endure in my lifetime and the employees are miserable I've wasted countless dollars lately getting all the wrong order
stopping you from pulling up to drive thru windows
Only person in drive thru drive to pick up window then have employee waving arms to stop. Wtf. Also shoving food and drinks at you while you try to put bank card back in wallet. Then telling you to move along. All so they can keep 5 star rating. With no care about customer at all. Never go back to this location again Been going on for several months Terrible service at this location
Read full review of Tim Hortons and 1 commentlocation condition
Outside and inside this is one of the worst locations in your extensive holdings. The parking area is pock marked all over. It is just waiting for someone to step in a hole and take a bad fall. The inside is has always looked as though it needs a good sanitizing cleaning. Behind the counter is almost always dirty looking. Outside signs are missing, handicap parking spot not well marked, etc. etc.
Read full review of Tim Hortonsblt sandwich had 4 tiny pieces of bacon
i ordered a blt sandwich for my lunch today (October 15, 2019) and when i got home and picked off the tomatoes there was 4 tiny pieces of bacon on the sandwich. This is the worst blt i have ever had as it is mostly bun and lettuce. This is far from the 1st time that tim hortons has messed up my lunch order as they have forgotten to put bacon on my turkey...
Read full review of Tim Hortons and 1 commentemployees
I had a lady argue with me that a medium coffee cost $2.
Yesterday it cost me $1.80 and this morning they charged someone $1.85 two hours before they tried to charge me $2
I get that sometimes prices are increased but NEVER that much and NEVER without notice.
I think the girl was charging me for a large and just didn't want to admit her mistake or else she was straight up trying to steal from me and I do t care if it's .5 cents or $5 that's BS
coffee and fruit oatmeal
They gave me the wrong coffee which I'm taking back to them after work. The second is a bit more serious, the oatmeal I ordered ‘‘was made right but the seeds (hopefully they weren't seeds) from the fruit chipped my molar tooth. I have to make a dr appointment and take time off work to deal with my chipped tooth. Very disappointed with the Tim Hortons today.
My contact info is [protected]@gmail.com
I'm hoping that you can do something about the tooth being chipped and needing attention.
accuracy of food/coffee order and correct change not being given
I'm tired of receiving something I didn't order. Do you train your employees? I shouldn't have to sit in a drive thru line and search through my bag to make sure I get what I pay for. And also, this is the second time in one week I was shortchanged. I've complained a few times in the past but all I get is your generic "thank you for contacting us" reply. This is a joke. I can understand a mistake once in a while but when there are errors several times in a week for one person, I'm wondering how many other people are getting scammed.
You will be losing a lot of customers but I'm sure you don't really care as long as the other millions of people still come there, get the wrong order and lose money. Train your staff and tell them to stop stealing money from customers.
When I order a coffee with milk and sweetener I should NOT get a tea or a black coffee. When I order a cinnamon roll I should NOT get an apple fritter. When I order a bagel with cheddar, the cheddar SHOULD be in the bagel. When I order bacon and egg on a bagel, I SHOULD get bacon and not sausage. And when I get change back, I SHOULD get the correct amount.
I am complaining about service
Hey today Oct 14 2019 i was going to get coffee from drive thru at 3:58 PM my order number was 163 . My receipt # [protected] and order ID # [protected], casher : shift 3 . I was only car at that time on driver thru. I use to go that time hortons at lot but due to bad service on drive thru, I stop going there but today due to holiday I dont have any options I...
Read full review of Tim Hortonsbreakfast
Hello I have bought maple French toaste bagels from Tim hortons a few times and they must be keeping them with the everything bagels because every time I get one its covered in spices from the everything bagel and completly ruins it for me. I've mentioned it before to them. I just think sweet bagels should be kept seperate from savory ones with tons of strong spices.
the wait/ the burnt food/ now tayters
It's impossible to get into the brooklin Tim's and when I get there it takes 15 to place an order then all the food is burnt and it's so bad every time I go through the drive thru it takes fifteen minutes to make a stupid grilled cheese and the workers are not friendly at all, they shove the food in you face and they make you feel like you are the last Priority to them because they are to busy socializing with each other I am never coming back it was disgusting
employer
The store management is not scheduling enough people to serve costumers. There are only 3 people scheduled at 4 pm to 6 pm. This store is busy because its in a busy intersection. 2 people are in line and orders a single coffee but we serve them after 10 mins because we cant leave drive thru and sandwhich boards. its very annoying when your loyal costumer...
Read full review of Tim Hortonsemployee
There is a employee name Shane that works at the Tim Horton's on east Main Street he cusses and throws things at other employees and the managers just stand there and laugh what a sad environment to work at something needs to be done about it when I said something someone that works there said nothing is going to get done the general manager Joey is scared of Shane so they let him do whatever he wants
payment
I went threw the drive thru on Oct 4, 2019. Had all intentions of using a Tim Horton's gift card. The employee swiped my gift card and the card is not working, so I gave him my debit card. I called to check my balance on the card and the remaining balance was the amount that was deducted from the purchase. So basically my gift card transaction went threw and my debit card transaction also went threw. So I was double charged!!!
Read full review of Tim Hortonsdrive thru
I had an order and in my order was a small ice cap with extra cream. He handed me a medium one that was almost black. I said sorry I ordered a small with extra cream. He said just take it! I'm like excuse no I want extra cream like I ordered please. So he went and made me a small. Also black looking very dark. I said excuse me sir I said extra cream please...
Read full review of Tim HortonsTim Hortons Reviews 0
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Overview of Tim Hortons complaint handling
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Tim Hortons Contacts
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Tim Hortons phone numbers+1 (888) 601-1616+1 (888) 601-1616Click up if you have successfully reached Tim Hortons by calling +1 (888) 601-1616 phone number 0 0 users reported that they have successfully reached Tim Hortons by calling +1 (888) 601-1616 phone number Click down if you have unsuccessfully reached Tim Hortons by calling +1 (888) 601-1616 phone number 0 0 users reported that they have UNsuccessfully reached Tim Hortons by calling +1 (888) 601-1616 phone numberUSA & Canada+1 (905) 845-6511+1 (905) 845-6511Click up if you have successfully reached Tim Hortons by calling +1 (905) 845-6511 phone number 5 5 users reported that they have successfully reached Tim Hortons by calling +1 (905) 845-6511 phone number Click down if you have unsuccessfully reached Tim Hortons by calling +1 (905) 845-6511 phone number 0 0 users reported that they have UNsuccessfully reached Tim Hortons by calling +1 (905) 845-6511 phone number100%Confidence scoreHead Office+1 (207) 426-2066+1 (207) 426-2066Click up if you have successfully reached Tim Hortons by calling +1 (207) 426-2066 phone number 0 0 users reported that they have successfully reached Tim Hortons by calling +1 (207) 426-2066 phone number Click down if you have unsuccessfully reached Tim Hortons by calling +1 (207) 426-2066 phone number 0 0 users reported that they have UNsuccessfully reached Tim Hortons by calling +1 (207) 426-2066 phone number
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Tim Hortons emailsinfo@timhortons.com100%Confidence score: 100%Supportrobichaud_michelle@timhortons.com94%Confidence score: 94%communicationmorelli_david@timhortons.com93%Confidence score: 93%communication
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Tim Hortons address874 Sinclair Rd, Oakville, Ontario, L6K2Y1, Canada
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Tim Hortons social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 28, 2024 - View all Tim Hortons contacts
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