Tim Hortons’s earns a 1.2-star rating from 3020 reviews, showing that the majority of patrons are dissatisfied with dining experience.
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a server wearing her hat backwards & upside down..
Her name was Heat & apparently in training @ Tim's on Front Rd LaSalle oNtario @ 11:15 on Sunday Oct 20th.. I would think that we would train them to respect their uniform.. apparently I need to add more to my comment in order that it will be taken seriously.. lately we had servers who could hardly speak english yet it look like they have been moved or dismissed.. not their falult.. I guess I have enough words now so I will submit..
customer service
The wait to pick up your order is ridiculous. Sometimes they forget the whole order. Spécial traitement from employee on cash register for people from the same race. He called him down paid separately on the side gave him his order immediately including food. Now we prefer to go and pay more at Starbucks. Lots of people were complaining in line that they...
Read full review of Tim Hortonsupper deck official winner card
Hi I am a loyal costumer of yours and collection de Upper Deck cards, and I received an Official Winner Card
But I couldn't even try the Math question, like the redeem code was already used!
Really upset me cause I'm supposed to get a gift and the card doesn't work!
Please can you help me either sending my another Official Winner Card or something else!?
Kind regards
Bruce Morroni
service was horrible and drive thru was extremely slow and unprofessional
My husband and I were travelling home from sunnybrook hospital at 12:22am and stopped at the northbound on-route for a small decaf coffee and small steeped tea. We sat behind two cars for over 10 mins, and then at the speaker for another 4-5 minutes without being answered. Two cars in front of us and we ended up being in the drive thru for over 15 minute...
Read full review of Tim Hortonsterrible service
We are regular customers of Tims for years. We stopped at Onroute Woodstock and had the worst service ever in all the time I have been going to Tims. First they couldnt make my wrap offered me a ham and cheese sandwich instead. Then I waited like 15 minutes to get it then they forgot my wifes. Made like 10 more peoples I asked them about mine. They took my slip then threw it out. The guy said they were making my wifes. I watched him make three more and I said there not making mine. Finally they made it. By the time I got to the table my coffee was just luke warm. I will never stop at that place again.
ham and cheddar sandwich
Hello, I am a frequent Tim Hortons customer as I work close to this location and will stop in for coffee and breakfast each day on my way, and will occasionally buy lunch there as well. It has gotten to the point I need to put a complaint in as I've had so many issues. I have ordered a bagel and jam and never received the jam, my food is usually burnt, on...
Read full review of Tim Hortonsfood offered
3 things. If you upgrade a combo to a large soup from a regular soup... The difference they charge for the soup upgrade is more than the cost to upgrade a regular soup to a large soup if you only order soup! This is crooked. They do not stock or offer crackers for soup to save money. No crackers available. They do not put drive through orders in any bag, or...
Read full review of Tim Hortonslack of service
At 6:30 am Saturday Oct. 19 2019 I had ordered the following items and was told that they will not serve me the quantity that I requested. I wanted 4 dozen mixed donuts and one order of Jalapeno and cheddar egg whites. The store number and location are as follows. 44 Britannia rd. Mississauga, Ont. #885
I was told by your staff that they will only sell me 2 dozen even though they had a full display of more then 4 dozen. I had to remind them that you are in the business of selling donuts and if need be they can make more after I leave. They wanted me to wait while they make some more. I had informed them that I was on my way to work and could not wait. They still insisted in only selling me 2 dozen and had to compromise and only take three which I know would not enough for the staff at work.
I also wanted the egg white which I was told that they only had one. How is this possible are they not sold in packs of two? I said ok how about the spinach one. They did not have any of these either. As this occurred so early in the am how did this store expect to serve customers without any product?
I feel that this is very unacceptable on so many levels. I did not feel welcome in this store and felt that I did not receive good customer service.
I would like some follow-up to how this will be resolved so it will not happen again. I can be reached at [protected] email [protected]@rogers.com.
Looking forward to your response.
Carl Clark
wrong order and another lid that will not break open
I purchased my morning coffee as I usually do every morning and when I went to open the lid it was not perforated to break open. This is the 3 lid (new style lids) i have received that has no perforated lines to break open. I stopped at the next tims along my way and asked for a new lid which was no problem. Finally i can drink my coffee. I break open the new lid to have a sip of your delicious coffee only to have received a black tea. Im at home now and cant be bothered to drive yet again to another Tim's to get my coffee . Disappointed to say the least
hockey cards
I bought 2 coffees earlier today and got 2 pa ks of cards and then right after that I payed 11 dollars and 5 cents for 5 more packs and I got my coffees and walked out not relizing I didnt get my hockey cards thats 7 total packs ididnt get. How do I get my hockey cards I payed for if they dont believe me just spent that much to get them and didnt hope...
Read full review of Tim HortonsI complain about the customer service there
I really do not like the customer service there, they make me feel they did not respect the customers and discriminate me because I am a Asian girl. Anytime I and my friends come to buy drink there. They always make us wait really long, although there were no other customer there and they just stand there chatting and ignore us. I feel really angry now.
Read full review of Tim Hortonsstaff behaviour
This restaurant have some really rude associates working there. They don't pay attention to mobile order. Every time I order 10-15 minutes in advance and when I go there my order still will not be ready. They don't even know if they have any mobile order when I ask them for mine. They should be more attentive to customer instead of taking to each other...
Read full review of Tim Hortonsfood/customer service
Visit: oct 17, 19 @ 21:11 Order Garden Veg Sandwich Amount $5.18 Sandwich looked disgusting. It's a joke with veg sandwich to just serve with disgusting lettuce with large lettuce chunks in sandwich and sandwich contains only lettuce and tomatoes. Dor $5.18 they served a sandwich with just lettuce and tomatoes on it with cream cheese. When returned back...
breakfast sandwich (sausage)
I am a manager at the wendys across the street (lyndsey) and had 30 min before my shift. So I ordered a sausage and egg breakfast sandwhich (double toasted) a hashbrown and a chocolate chill. Take it across to work. Notice that it is black. Never received something so discusting before. I am insulted and suprised you served this. So I go back. Walk right up...
service and satisfaction from multiple locations in kingston.
Hello I love Tim Hortons as any Canadian would I just don't appreciate driving To 3 different tim Hortons try find grilled chicken the last spot I went to try get a grilled chicken wrap the girl tells me to drive up the road because we only serve coffee nothing else I said ok well I'm sorry but I have driven to 3 different ones and I've gotten told no...
Read full review of Tim Hortonsservice
This location doesn't have enough staff and the manager or tim Horton's hasn't done anything about it.. it should not take 20 mins to order something every time I come here. Please look at the cameras or go to the store location to see for yourself. Its everyday, morning, afternoon. It annoying when you work in the mall have to go through this on a daily basis. I asked the manager and she said that tim Horton's cut employees.
Read full review of Tim Hortonsemployees
I'm a student that is regular customer from the school near by. I almost come everyday during lunch (11:30-12:30) to this very location for the past 3 years. It's very unfortunate that the majority of the workers are Sri Lankan and speak Tamil. I understand everything they say, and it began with just unnecessary comments about other customers. However now...
Read full review of Tim Hortonsbreakfast sandwich
Today I bought four bacon and egg English muffins and when I returned home I discovered that all the sandwiches had mould on them. Here comes the best part. I returned them and the employees tried to tell me that they were supposed to look like that. After that they took the insides of the rotten sandwiches out and proceeded to make breakfast burritos with...
Read full review of Tim Hortonstimbits
I bought a 50 pack of assorted timbits today (oct 27, 19). I was told i'd have to wait a couple mins (not an issue), however, when I got to work and opened the box, there was only chocolate glazed and what appeared to be pumpkin spice timbits.in a 50 box of donuts, I got 2 varieties? Very disappointing and will make me rethink buying timbits here again
Read full review of Tim Hortonsiced coffee
I worked at Tim Horton a for a year and I have never had this bad coffee before, and I go in to Tim's every morning. Not one day have they made what I asked for. I have asked for a vanilla iced coffee with extra base every time ! Apparently no one in berwick knows what extra base is. Because every time I walk out my coffee is bitter and full of coffee grinds. I pick up coffee to wake me up before school and have no way or time to go back and exchange it so I'm stuck with that coffee or throw it out. I'm tired of wasting $5 every morning on coffee that r not up to standard.
Tim Hortons Reviews 0
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4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:
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- A clear description of what happened.
- Any communication you've had with Tim Hortons staff, including names or descriptions of the individuals involved, if possible.
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Overview of Tim Hortons complaint handling
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Tim Hortons Contacts
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Tim Hortons phone numbers+1 (888) 601-1616+1 (888) 601-1616Click up if you have successfully reached Tim Hortons by calling +1 (888) 601-1616 phone number 0 0 users reported that they have successfully reached Tim Hortons by calling +1 (888) 601-1616 phone number Click down if you have unsuccessfully reached Tim Hortons by calling +1 (888) 601-1616 phone number 0 0 users reported that they have UNsuccessfully reached Tim Hortons by calling +1 (888) 601-1616 phone numberUSA & Canada+1 (905) 845-6511+1 (905) 845-6511Click up if you have successfully reached Tim Hortons by calling +1 (905) 845-6511 phone number 5 5 users reported that they have successfully reached Tim Hortons by calling +1 (905) 845-6511 phone number Click down if you have unsuccessfully reached Tim Hortons by calling +1 (905) 845-6511 phone number 0 0 users reported that they have UNsuccessfully reached Tim Hortons by calling +1 (905) 845-6511 phone number100%Confidence scoreHead Office+1 (207) 426-2066+1 (207) 426-2066Click up if you have successfully reached Tim Hortons by calling +1 (207) 426-2066 phone number 0 0 users reported that they have successfully reached Tim Hortons by calling +1 (207) 426-2066 phone number Click down if you have unsuccessfully reached Tim Hortons by calling +1 (207) 426-2066 phone number 0 0 users reported that they have UNsuccessfully reached Tim Hortons by calling +1 (207) 426-2066 phone number
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Tim Hortons emailsinfo@timhortons.com100%Confidence score: 100%Supportrobichaud_michelle@timhortons.com94%Confidence score: 94%communicationmorelli_david@timhortons.com93%Confidence score: 93%communication
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Tim Hortons address874 Sinclair Rd, Oakville, Ontario, L6K2Y1, Canada
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Tim Hortons social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 28, 2024 - View all Tim Hortons contacts
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