Tim Hortons
Reviews and Complaints

I had my 7/7 visit but I did not purchase a bakery item or a coffee so I was told that the next time I made a purchase it would automatically give me a free beverage. My next visit I told the staff this and they said that there was nothing that they could do given my reward card said 1/7 and did not have an outstanding free drink on it. I would like to use my reward.

I purchase the Tim Hortons French vanilla from Walmart a lot and I just purchased one and the container that it comes in was changed and the taste has also changed and it is just disgusting, as soon as I took a sip I could tell right away that it tasted different. It says on the container same great taste which is FALSE ADVERTISING because it's NOT the same great taste, it does taste different and it's gross. I'm not going to be purchasing this product anymore if you don't change it back to the way it was before when it was in the old container, and I know a lot of people who feel the same way about this that I do and they will not be purchasing this product anymore either.
You can email me at
[protected]@hotmail.com

There are number of drive-thru locations in the city of Winnipeg, where their steep teas are not steeped enough and get watered down cream and sugar with a bit of tea taste. The walk in locations usually have better tasting teas. The Gateway Road, Nairn and Regent's and Isabel locations guaranteed poor tasting tea. I have bought less teas these days because the quality of the teas have been a consistent let down and money wasted.

Recently ordered and paid for a large chili combo and the cup wasn't even full. This was on my lunch hour so my time is minimal, so I could not run back and spend another 15minutes in store waiting for this to be corrected . The tea that came with my combo was luke warm. I was not asked whether or not I wanted a whole wheat or white bun, staff selected this for me. I am a daily visitor at Tim Hortons and this has been the worse service and product I've received

Rohgul was extremely rude and disrespectful she messed up my order which is understandable at a fast food restaurant, and she wouldn't admit that she messed it up and kept saying ‘no that's what you said'
I asked what her name was and she points at her name tag and comments ‘can't you f**king read?' And she remade our order and threw it in my car and commented ‘there you have your stuff you can leave now'
When I opened my sandwich the egg cheese and bread were thrown in it not even in order. Like really?
I have never in my life been treated this way by anyone. No human should have food that they paid for thrown in their face. her attitude was the most disgusting attitude I've ever seen

I've already submitted my complaint, and was told that someone from the restaurant would contact me. No one has, and I think that's Extremely unprofessional and reflects poor customer service. My case # is SNN26, and the store location was #100565. Here are the rest of the necessary characters to ensure my complaint is viewed😡😡😡😡😡

Elise Stainton

First: The east indian crew there are useless. One time i ordered grilled cheese with bacon. It takes her 3 mins just to punch in my order.
She keeps on going around to find the bacon. She doesn't know what she is doin.

Second: always out of stock. Like chivken for sandwiches.

Third: they go for break together. Putting sign ON BREAK BE BACK AFTER... making their customers wait.

Very poor service.

Pleeease! Bring back the old hot apple cider mix! The new liquid mix is horrid! Not even drinkable! Was so excited for the season and my whole family too! Now we are all sad to realize its changed. ☹️please bring back the powered mix!
We are huge tim hortons patrons and want to continue to enjoy it!

Cat childs fredonia/ dunkirk ny

I have been going to the same tim horton location for years... Not sure why tho!
I travel thru the drive thru at the same time 4 times a week... So unfortunately the problems are the same everyday... So obviously they never gonna change.
5:20 am... Every day, never have decaf! They either tell me that at the window instead of when I ordered it or they just give me regular coffee! So I switched to steeped tea...90% of the time I get to the window and they say its all gone! So 2 items on their menu are rarely ever available @ 5:20 in the morning.. Today I had to order a steeped tea twice at the order box. Then 9 minutes later when I get to the window I was asked by 3 different employees what I ordered! The language barrier is probably the biggest problem but the lack of product is a joke! Terrible staff, terrible management! Terrible experience every day!

I had a simple question regarding the price of a bagel with and without vegetables from the lady who was getting my order in cash-her name was Beenish and she answered me back very impatient and rude and just mumbled some words and when I asked her to speak a little bit louder she shouted at me and left the cash and asked a gentleman to come and answer me. That was really impolite and I have never had such a experience before.
She could easily tell me: the price of your bagel with veggies will be this and without veggies will be that, but she didn't. I wish I hadn't come to this place today.