Vons’s earns a 1.1-star rating from 681 reviews, showing that the majority of shoppers are dissatisfied with grocery purchases.
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racial profiling and attacked by staff
If I can rate this experience a -0 I definitely would. I was profiled, singled out because I was black, verbally and physically attacked by one mgr and staff member on a routine visit to vons. I guess you can't go grocery shopping, being black, dressed completely down, with a scarf on your head. I guess I looked like I didn't belong, maybe perceived as a...
Read full review of Vonsloyalty requires 3 work-arounds
I purchased flowers today for Mother's day, the day before, yet no prices on the flowers. I asked a worker and they stated 7.99. At the register they came up much higher. So I provided my Vons loyalty card number. The price came down to only 12.99. I was informed I had to join another Vons program and log on once every week to get the 7.99 price.
So to show vons my loyalty I have to
1) enter my card number
2) log-in once a week to the vons web site to get other discounts
3) still bring in vons newspaper coupons to get further discounts
What price loyalty?
I will give you 3 months to fix.
If not I will start shopping at a better store
product not ready
I have 3 24count cupcakes we ordered and paid April 28 and was supposed to be picked up May 8. We were not able to get it because of an important errand and I am here today ay Vons Montebello May 9 arrived around 10:05 and our order is not ready and the pastry manager and store manager dis not even bother yo quickly resolve the problem but instead made me wait 25 minutes as the pastry manager who also do the piping is on lunch and the store managers are on a "conference". This is how the customers are treated in this store? I am still waiting as of now for my cupcakes it's already 10:43.
customer service, starbucks gift card
On May 3rd, I bought a Starbucks gift card for my daughter's birthday at Vons in Mission Hills San Diego, CA. She tried to load it in her Starbucks app, but she kept getting a message stating, "Card not activated".
Today, May 8th, I went to Vons to complain. First, the pharmacy person, who had just arrived, offered help. She told me that the Starbucks card number did not match the number from the packet. She said it was a different card. I had to call my daughter to confirm that was the card. She passed the issue to Kevin at Customer Services. She explained my problem and Kevin said that that has happened before with Starbucks and the numbers not necessarily match. I added that, actually, it happen to me before, but I did not complain because I did not have my receipt. Since it happened before, he gave me a Vons gift card. "Something they never do, " he added. He also mentioned that I could buy another Starbucks gift card, but they would not be responsible if it did not work because it was Starbucks error, not Vons. I was very upset to hear this. I was not going to buy another card and risk having the same problem and no solution! I also was not going to give my daughter a Vons gift card for her birthday! I insisted they were responsible. He insisted not their problem, but Starbucks, and there was nothing they could do. I suggested stop selling Starbucks gift cards since "they are the problem." He replied, "We can't do that". Who is responsible then? I am the costumer, not me. Please let me know when I can go back to buy Starbucks gift cards with the assurance they will be activated; and if not, I will find the solution within the store with polite staff. I, more and more, go to Vons because of convenience, not service. And now, it is turning inconvenient. Sincerely, Susana De La Cruz
vons, 600 e. broadway in long beach — can't even keep basics in stock!
This store has been going downhill rapidly every since Albertson's took over. If I start liking a product that I purchase there, it is soon discontinued. They don't stock up on items they run on special which means at least half the time regardless of day or time the special I go in for is out-of stock. Today took the cake. Shopping at 4:30 in the afternoon on a Monday, the egg case is almost completely empty. The egg case for Pete's sake! Employees when questioned said somebody forgot to place an order. Really? Management of this store is incompetent. Are you listening Albertson's?
checkout
Went to vons on saturn blvd san diego this morning. One cashier. Lot of customers waiting. No express checkout. When they did finally get a second cashier, they opened another line and didn't take me first after my waiting. I left without buy long anything. I walked across the shopping center to wal mart. No line. Plenty of cashiers. Used express checkout. Wont go back to vons on saturn blvd san diego.
James walker
[protected]
food safety
On 4/17/19 around 12:30p, I visit the Vons Market located at 475 E. Windmill Lane. I eventually made my way to the butcher area where I was assisted by a woman whos name I did not notice. I asked for 1/2 pound of bacon. At the time I spoke to her, she was stuffing chicken breast, I assume to be displayed in the glass case. The employee was not wearing...
Read full review of Vonsstaffing
My store is in oceanside ca on old grove road. Recently I found one of your employees wearing a hijab. I burst into tears.
Whenever she shows up in the checkout line as a bagger, I go to anther line - I find this extremely offensive that she's wearing the sympol of muslim takeover this close to home. I'm not asking you to fire her but tell her not to wear this symbol in the store. It's a symbol of biting the hand that feeds her.
There are several other of your employees in my store who are of middle eastern descent they are assimilating into our culture and I know most of them affectionally by name. No problem with them at all. But this is totally unacceptable and a lot of your other customers feel the same. Stop her from wearing this symbol of trechary please. We really resent it.
service animal
The manager at this Vons. I think is name was Jerri? Made me and my service dog leave. He asked me if she was a service dog then he asked me what service does she provide... being caught off guard I just said emotional support. However she is an actual service dog and provides a service I'm embarrassed to say out loud in front of strangers. Thinking just...
Read full review of Vonscashier
Never in my life have I been more embarrassed by a Vons cashier with red hair in the location of San Diego, CA on Scripps Poway Parkway. My husband and I have been shopping at this location for 11 years, and got to know a few cashiers on a regular basis. Until today. We went shopping around 530 pm..and we had a big order and it took us 1 1/2 hours to shop...
Read full review of VonsProduct accessibility
I have been buying the vons store brand diet tonic water for many years and really love it. Recently, my vons in tujunga, ca has moved it to the very top shelf. I am 5 feet 1 inch tall! How in the world am I supposed to reach the top shelf??? I have, a few times had to go find some one tall to get it for me. It is not easy to actually find any one tall...
Read full review of VonsWhat is the point of having a register open if no one is going to check and see if anyone is waiting to be helped?
Today, I went to VONS at 6 am and grabbed a single item to purchase. I went to the only cash register that was open and it was not occupied. I figured since it was so early they were probably restocking and would be by to help me in a minute or two. I stood there for ten minutes and not a single person came by. What is the point of having a register open if...
Read full review of Vonslack of!!
Well since our new store has opened on catalina island, its worse then ever. The employees are all over worked, the bakery and deli, are very very unpleasant to deal with, and more shelf space, yet we are sold out of items from anywhere to 4 days to 3 weeks at a time already... The first week open expired items already on the shelf. As a local resident here...
Read full review of Vonsproduct pricing
All of the signature valley bacon was stocked behind the wrong price tag . The way the label s are in the store the name of the product is listed on a very small tag that is approximately 1in wide. The store tags has the name of the product in bold. This tag has a lot of information but the bold print said S.Valley Smokey bacon all listed in bold print. In...
Read full review of Vonspharmacy
On January 18th I placed a prescription with my Dr. at this location. A few days passed before I was notified (by the Pharmacy) that my medication (Amlodipine Besylate) was on back-order. The caller informed me that it would be in by next week. I did not receive a follow up call. I called in the same prescription again and 2 days later received a call that...
Read full review of Vonsgrocery checkout line
Standing in line waiting to be checked out. There is one checkout open. We are all standing in line... Wondering why another checker is not opening up. Several minutes pass and finally another checker opens up. And the mad dash is on, and your employees couldn't care less. They let people who have not been waiting in line run to the front of the line, and...
Read full review of Vonsraincheck on yuban coffee $4.99
You advertise Yuban or Maxell coffee for $4.99 I went to buy but you sold out, I requested rain check and I was declined saying today was the last day, right but I deserved a rain check because is last day then if that wasn't enough she was very rude! it bothers me because is my favorite store, oh and it was raini g too, I would give you name but no name tag... are you declining your customers service?
confused about "free w/coupon"
I have ordered several times and have been please with the service. I received my groceries (order #[protected]) today Februaury 3, 2019 and it did not reflect that I got both of my bacons for "free" on my final invoice. I went online again this morning and saw the same thing so I copied & pasted the ad below. I am confused about the ad online. I would...
Read full review of Vonsdeli sushi shoreline combo
I'm a customer of yours and I always enjoy your sushi, california rolls etc. I always buys them at the Von located in Claremont, on Baseline, they are always fresh. Last night I was around La Verne, so I decided to purchase a sushi plate the combo. I took it home and I started eating it, the salmon had a different taste, looked like too gummy, so I pulled...
Read full review of Vonspharmacy understaffing
Your pharmacy is severely understaffed where they take personnel from meat department for assistance behind the counter. Only one pharmacist on duty no other help. I have had to wait 48 hours for refill of prescription. Do not treat staff or public like this or I will go other provider. Your new computer system is slow according to staff. Waiting 48 hours for a refill is not acceptable. Thank you
Read full review of VonsVons Reviews 0
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Overview of Vons complaint handling
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Vons Contacts
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Vons phone numbers+1 (877) 723-3929+1 (877) 723-3929Click up if you have successfully reached Vons by calling +1 (877) 723-3929 phone number 0 0 users reported that they have successfully reached Vons by calling +1 (877) 723-3929 phone number Click down if you have unsuccessfully reached Vons by calling +1 (877) 723-3929 phone number 0 0 users reported that they have UNsuccessfully reached Vons by calling +1 (877) 723-3929 phone numberDisabled Services Issues+1 (877) 505-4040+1 (877) 505-4040Click up if you have successfully reached Vons by calling +1 (877) 505-4040 phone number 0 0 users reported that they have successfully reached Vons by calling +1 (877) 505-4040 phone number Click down if you have unsuccessfully reached Vons by calling +1 (877) 505-4040 phone number 0 0 users reported that they have UNsuccessfully reached Vons by calling +1 (877) 505-4040 phone numberGrocery Delivery+1 (714) 300-6131+1 (714) 300-6131Click up if you have successfully reached Vons by calling +1 (714) 300-6131 phone number 0 0 users reported that they have successfully reached Vons by calling +1 (714) 300-6131 phone number Click down if you have unsuccessfully reached Vons by calling +1 (714) 300-6131 phone number 0 0 users reported that they have UNsuccessfully reached Vons by calling +1 (714) 300-6131 phone numberMedia Contact+1 (714) 300-6786+1 (714) 300-6786Click up if you have successfully reached Vons by calling +1 (714) 300-6786 phone number 0 0 users reported that they have successfully reached Vons by calling +1 (714) 300-6786 phone number Click down if you have unsuccessfully reached Vons by calling +1 (714) 300-6786 phone number 0 0 users reported that they have UNsuccessfully reached Vons by calling +1 (714) 300-6786 phone numberMedia Contact
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Vons emailsdeliverysupport@vons.com100%Confidence score: 100%Support
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Vons address618 Michillinda Ave., Arcadia, California, 91007-6300, United States
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Vons social media
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreSep 15, 2024
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