Waffle House
Reviews and Complaints

I came to this Waffle House Sept 27 and Sept 28 during the second shift. The cook both nights was named Jordan. Both nights I wanted grilled biscuit with sausage gravy. The sausage gravy was too watery and the cook did not make any fresh sausage gravy. I want something done about this cook. I'm a regular customer at this Waffle House. I go there several times a month. I am very disappointed at this particular cook.

Made a late night to go order (3am). I work 3rd shift and this was my lunch break. Spent $26 plus tip and ALL the food was wrong.
I called and spoke to someone, I offered to bring all the food back and have my money refunded immediately. The girl told me no, they can't refund anything. I would have to wait until 7am when the manager gets in. Which I did.
I spoke to a manager named "Michelle". At first she was helpful, but then she got angry and cursed at me. She told me "good luck getting any money back". She told me it was my responsibility to check all the food before I left. But she didn't tell me the store was out of tomatoes, lettuce, and waffle mix. So of course my order was wrong.
For example, I ordered a BLT and got 2 pieces of bread with mayonnaise and bacon ONLY.
No one ate the food and I feel as if my money should be returned. I go to this waffle house all the time because they are open 24 hours and I work 3rd shift close by. I was appalled at the way Michelle spoke to me.
I reported this complaint online once already, i also called the corporate number where a woman said she would have someone contact me immediately. That was 2 days ago and i have heard nothing.
I also filed a better business complaint.
No one will respond.
In the meantime, my account has been charged and I still have the entire bag of food for proof.

Olivia Simpson
[protected]
[protected]@aol.com

On 9/9/19 at 12:00 pm, my husband and I came to the Waffle House in Elizabethton Tenn. We ordered the two egg breakfast, over medium with double scattered hash browns, raisin toast, mine with sausage his country ham and coffee. The eggs were burnt on the edges and raw in the middle. The hash browns same way with no onions. His ham was raw, my sausage was well done on one side, barely cooked on other. Raisin toast wasn't toasted, my husband watched the girl cooking pop the toaster up. Have you ever had raisin bread not toasted? Really gross! The waitress was very nice but didn't offer more coffee until we were finished eating. We did eat our breakfast because we were hungry. We think the girl cooking is a manager, she has a different shirt on, black polo, no name tag, and looked to be training someone. We have eaten at many Waffle House's, from NC to AZ, From FL to MD, this is the worst one, very disappointed. We ate at the on in St. Petersburg FL, large volume store, and it was great! As busy as they were, our food was perfect. As I sit here typing this, we're still waiting on our check!

Sept 4 2019
About 5:18 pm
As I parked I noticed the cook in the parking lot coming from her car
Upon entering wait staff was sitting in far right corner with one woman customer talking
I came to sit at the bar, I usually sit next to the cash register at Waffle House, but this was only my second time at this particular one.
The countertop was dirty, rings from coffee cups that had been wiped over lightly and syrup still sticky in a couple spots
As I moved down the bar it was necessary to pick out the least filthy spot
After Cody finished his conversation he walked past me, said I'll be right with you, he went into the back, after a few minutes he came back.
Cook, Andi, also came in by the grill toeing her apron
Cody brought silverware, I asked for a wet rag to wash the counter
He gave me a paper cleaning cloth and I washed the counter in front and around me
I had to chip some spots with my thumbnail to get it cleaned
Apparently had been there for quite some time
All this time Sebreena was sitting talking to the woman
About the time Cody took my order she got up and washed some dishes
Nobody touched the counter top
After a few minutes my order was ready and all 3 of them were over with the woman Sabreena sitting carrying on the endless conversation
That woman was tho only other customer in the place and 90% of Sabreena's time, 60% of Cody's time and 25% of Andi's time was spent in that corner
When I left about 5:37 none of them had done any cleaning of the countertop
A young man came in to cook, think his name was jack, no problem with him of course I was leaving then
I don't know much about the cook, but the burger was done properly and tasted good
But I would fire the other two in a minute
Also, every time the door opened there was a screeching metal to metal sound that was very loud
I love Waffle House, I just wont be going back to that one
Cleanup their act because that place is a detriment to your public relations
Thank you, God bless

I called at 6:10am on 8/24/19 Saturday this morning and Jj was very rude on the phone and told me that she wouldn't take my order over the phone. I told her that I call in my order on Saturdays. Then she stated that "okay" and took my order over the phone explaining to me what her reasons where. When I went to pick up my breakfast she was standing at the register, speaking with Co-worker. I stated to her that she was so disrespectful over the phone. She said I just will apologize and I stated to her that I was the customer. The next thing I acknowledged was her cussing me and letting me know that this job didn't pay her enough for this. I asked to speak with a supervisor after Jj went in back to explain to her. Supervisor, think her name was Jesse, took forever to come out and speak with me. Waffle House, as a company, you need to know about conducts in the workplace relating to customer.

14 out of 18 tables tables nasty, 2 customers in the bld. Employees were too busy conversing with each other, than taking care of food. Was around 7:00 pm on a Friday night. Forgot part of order, had to get their attention for order of bacon, and refills..We eat here way too much to complain like this! Need a lesson from Chick-fil-a 🤨 One employee came in, cook, told waitress it wasn't his job to help her ... No manager on site yet. Very unprofessional! The cooks were very nice when we came in and left, but they need to pay more attention in between

My sons and I come into Waffle House on a regular. We love to come in and play TouchTunes. We have a playlist of songs and it's a tradition to come in, order the same food, and play our songs.
We were at Waffle House #34 off Windy Hill Road in Marietta, GA ... listening to our music and eating when another customer comes into the store and complains that he didn't like the music. Instead of seeking out the patrons who PAID for the music the manager automatically turns the music down.
Never had this happen before, and honestly I wasted my money playing songs I could hardly hear.