Waffle House
Reviews and Complaints

Restaurant smelled strongly of chlorine/cleaner. Destroyed my appetite, but my companion said she could tolerate. The waitress apologized. About 5 minutes later, as my friends food was being delivered the COOK decided to mop the staff floor - with this same STINKING cleaner. Made me sick. Me and companion had to leave (friend never did eat). Waitress came outside, charged me for the meal (again, never touched). Told her nothing touched, restaurants fault. Said she'd call police. I paid almost $15 for MEAL ABANDONED AT THE TABLE, UNTOUCHED!

Waffle House,

My wife and I went to eat breakfast Sunday night 8/11/19 @8:00 pm. A Server was mopping the floor and told us the floor was slippery and the stores' AC must not have been functioning correctly because the store was not cool. . There was only one other customer in the store at the time.

We waited patiently to be waited on but no server offered to wait on us. A young couple came in 10 minutes behind us. The server greeted them at the door and offered to wait on them while he had not acknowledged us.

At that time we got up and walked out and no one still acknowledged us.

This is not customer service and we will not be visiting this location again.

Terry Potts
[protected]@windstream.net
[protected]

I'm complaining about the cook ally not getting paid her worth. Somebody give her a raise. She up this morning at 4:36am serving myself and partner as well as another couple when she is the cook. While the serving staff is outside smoking she's doing work double time. Promote her for her dedication to this Company or else ur going to loose an assest

I stopped for lunch with my 17 year old son. The server approached to take our order. She had a difficult time getting her words out and she was struggling to open her eyes, and to make a noticeable effort to open her eyes after she blinked. I told my son" that lady is on either heroine or fentanyl. During our 30 minute visit we noticed her scratching herself and her hands were very abnormally swollen. My son and I placed our order including our beverages. Our food came before our drinks, then she couldn't remember what we had ordered. Apparently it was shift change so she struggled to count the till, then she sat down to add up the tips from all the receipts. After about two minutes she passed out on top of the receipts, completely motioneless, i started to worry about her. She stayed that way, about five minutes, until a co-worker came out from the back and made her wake up. Then we went to pay and apparently our server through our ticket away because she couldn't remember who she wrote it for, and we were sitting right there. The new server, from the next shift, had to go get our ticket out of the garbage. Our servers name was Renee. Also it was pretty noticeable that Renee's co-workers were not happy with her condition. Renee could barely function. I would normally not turn anyone in like this but I'm concerned that this Renee person will be dead soon if she doesn't get help. A job doesn't matter when you are dead. I took 3 different pictures while she was passed out.

A cook named masonthat I work with this night was repeatedly harassing me told me to clock out and leave and when I started to do that he called the manager saying I was making a scene causing a ruckus. I don't have a problem with any of the cooks but he won't leave me alone and prefers to have me leave but won't let me by making a call that forces me to stay and work with him

I am in no way looking for apologies, discounts or for people to loose a job just a fyi moment. i frequently take my granddaughter to breakfast at a different wafflehouse but today we decided to try this one closest to hospital l. The staff was friendly but one lady maby named shay? A small lady.While clearing the table She was beating the plates on the table yelling that it was her birthday so loud screaming multiple times repetitive sentences that i couldnt understand and it is her birthday. This went on for maby 10 minutes with no one saying a word as she continued to beat plates and silverware on the table and sink. We love waffle house but will never ever return to this one. I rarely fuss bout things but when you cannot eat for a person being so sadly excessive on demanding attention, its not worth wasting my money.As with us, most of the customers starred and seemed to be irritated . Way below WH standards.

I frequent Waffle House here in Jacksonville Florida. I've always been a big supporter and customer of this franchise for 40 years now. Last Friday I stopped into a location that I come to regularly and purchased my order. I learned after the bill which should have been 12 dollars posted that someone dishonestly filled in a 40 dollar tip. I can't tell how angry this level of dishonesty makes me. My grandfather took me to Waffle Houses throughout my childhood and I wouldn't have thought someone from that establishment would rip me off like that. Unfortunately I'm going through the dispute process to try to recover my funds. I'm a working man and I need that 40 dollars. IHOP is now close by and open 24 hours so as much as it upsets me, i will be eating there from now on, while doing my best to discourage anyone locally not support Waffle House...thanks for ruining something I've enjoyed my entire life

I was eating breakfast at 4 AM July 30 2019. The location was 300 Ag Village Blvd Perry, GA 31069.
Only one waiter in restaurant. She was very nice and took my order. I asked her if she was the cook also. She said she could cook. I saw another Waffle House employee in the parking lot talking to a man. This turned out to be the cook. She finally came in store and the waitress asked her to finish cooking my meal. Cook acted like she did not want to take over and cook. She finally did and headed back to the parking lot and resumed her conversation. This is ridiculous. She was not paid to carry on a conversation in the parking lot. I hope she gets fired for this. Very disappointed.
Richard Gilbert
Perry, GA 31069

I recently went to my local Waffle house. I don't go there often so I had not realized some workers were allowed to put nicknames on their tags. I was with my boyfriend and I hadn't looked at the name tags until he noticed one that he thought I should see. One of the younger girls had "Pocahontas Savage" on her tag. Now I do realize Pocahontas is in fact a Disney character but, she is Disney's depiction of a Native American. I don't know if she was referring to Pocahontas being a "savage" in the sense she stood up to her tribe or in the sense that she is a Native American and it is historically accurate to refer to natives as "savages".
I myself am Native American and I didn't appreciate what was on this persons tag. This worker was obviously white but of course I am unaware of her ethnic history. I found her name tag tasteless and offensive. I don't understand how in 2019 a young adult could put the name of a Native American character and the word savage together and not see how that could be upsetting or offensive.

We visited this Waffle House this morning, July 26 at 5:30 am. Upon entering we were not greeted. And sat for 10 minutes until waitress said oh I'll be with you in a minute... and she continues to wash dishes. When she is done she walks to the food station, we sit 5 more minutes. We ended up getting up and leaving. There was one table with 5 men who had been served, one at the counter who was also served, and no one else in the restaurant. Very disappointed in this experience... negative rating on service.
Elizabeth Gilroy
[protected]@gmx.com
I would like a reply, thank you

We had ordered. It took 20 minutes before we even got our drinks. She took 10 minutes to get a refill. The water cup was dirty. She took 20 minutes before she turned our tickets into the cook. They wiped the gravy off of our plate that didn't have gravy. Instead of simply replacing the plate. The jelly was served on my plate covered in gravy. Very POOR service. Worse service ever!

I visited this location on 07/07 at approximately 7pm. Normally, I have a wonderful experience at ANY Waffle House I visit. This particular visit was very disturbing. I have never seen management treat an employee so disrespectfully! The employees informed me he is in a new position. He would not provide his last name but his name tag says "King James". He needs a "How to be a Manager" training and to apologize to that young lady for how he talked to her. I wish I could get his schedule so that I'd know when NOT to visit. This store is #2329. All of us (customers) just looked at each other in shock. PLEASE don't let your managers treat your employees disrespectfully. That really made me lose my appetite and I'm most certain the other customers present at that time as well.