Waffle House
Reviews and Complaints

This is a complaint about the the waffle house located on 6308 Banner Elk Drive, Charlotte, NC 28216. This location never answers its phone whenever I have called it and the past month or so, then when you go in some of the female cashiers want even take your order or even treat you like a customer, not all cashiers or workers are like that, but I just feel if you're consistent as a customer you should at least feel treated with some type of respect and pride. Like I stated I have not been treated like that all the time but just trying to call and place an order and nobody picks up the phone seems unfriendly and just plain rude.

Ordered feista omelet w/no peppers, recieved one WITH them, ordered a waffle and NEVER received it, ordered hashbrowns crispy but where soft. Replacement omelet was cooked with way too much butter and was greasy, wasn't offered refills on drinks. VERY disappointed in whole experience! The employees where too busy talking to actually pay attention to their customers and give proper service! The omelet that was prepared incorrectly was offered to my son but never given to him! We frequent this restaurant often, but will definitely seek other places now!

The salesperson Marilyn took my order, grill OP Alex was making my order the way I get it Everytime I come in. Marilyn came up to the grill op Alex, and was cursing him about my order, when Alex tried to say something about how my order was made, she kept cursing at him saying "you need to listen to the salesperson because they are the ones that take the [censored] order. Alex closed the cooler hard instead of fighting back, Manager Kevin told him to clock out and get off his floor. The boy just lost his child and grandfather within 24 hours at the same time. Alex did not deserve the disrespect he got. Kevin didn't even say one word to Marilyn about her actions in front of the other customers like my self. Something needs to be done. People like that is the reason nobody wants to come here.

After 20 plus years at 550 N Greenbriar Pkwy, we will no longer be going to this Waffle House location. This morning, we were waited on the Adrienne, who normally takes good care of us. We ordered the Sausage, Egg and Cheese Grits bowl. Adrienne delivered a sausage, egg and hashbrown bowl. We told her that it was incorrect and she proceeded to take it back. Rather than waste the food we offered to eat it, and asked her if this would be the same price as what we had originally ordered. We also ask for a small bowl of grits, as this is what we originally had wanted. She said she would take care of us. When we received the bill she charged us for the Sausage, Egg and hashbrown bowl as well as the small bowl of grits ad toast. We questioned her and she brought out another young lady, who I imagine was a manager. She proceeded to tell us that once the food was set down in front of us that we had to pay for what was presented, not what we actually ordered. Instead of trying to offer customer satisfaction, they were not willing to work with us. So, after 20 plus years, this location has lost a long term customer over 10 bucks.

Jessica was very rude and only seemed to care about servicing my husband . She gave me dirty silverware never filled my drink and it was empty but filled my husband's several times so I had to drink his. She was playing with the cooks instead of doing her job. She seemed to only want to wait on men which is unacceptable.I will not return if she is still employed here . This is unit 1298 in Brunswick Ga.

Waffle house in baker la is very nasty and the workers are very rude I ordered food from there and it had hair on it ask for refund and the worker and manger told me that I wasn't getting a dam refund take the hair our and enjoy I will never enter that waffle house again this place need to be shut down or get a better crew to work there I will not recommended anyone there.

I walked into the new location in Baker, Louisiana. It was extremely busy so I stood at the register to place my to go order. The young lady Jerrell saw me did not greet me nor asked for my order. She walked off from me several times and did not utter a word to me. She appeared to have a very nasty attitude. I continue to wait and she looked me in my face and still didn't say a word to me. Another young lady walked up greeted me and took my order she was very nice. Jerrell needs to be coached on her customer service skills and attitude or she will make customers not want to return

Although I've been to waffle house numerous times before this was a visit that concerns me. While visiting the Waffle house on west colonial in Orlando, fl. Only to be disappointed attached is the picture of watered down grits which were way too lumpy as well. Me and my fiancee didn't stay to eat..ended up going down the street to another restaurant. My thoughts are if the food is not of quality at least tell the customers sorry we do not have any at this time.

We went to the Waffle House in Lake Worth Texas and it was the worst experience I had, our order was wrong, after we got our food the waitress never came back, we went to leave and had to wait for her to come and total our check. Ask to speak to the manager and after waiting she acted like it was an inconvenience because she was ready to go home. I understand shift change as I used to work for Waffle House..but this was unacceptable ..i would somewhat understand If they had been busy but we were the only customers in the building

We came in about 9:15 before heading to a interview to get a bite to eat one of the employees ask did we want the front counter but we told her no we would take the booth so we stood there and talked for a minute and notice that the table still wasnt cleaned and no one acknowledge that we were their. One employee wipe off every table but the one we were waiting for and another went and sat next to a customer and started a conversation we were there about 15 minutes before we walked out.

I went to have something to eat with some friends from out of town and there's a woman there (white). It was like about 330 am on a Thursday. We went in and sat down she was outside smoking, we were sitting on tables close to the restroom for aalmost eight minutes before she finally came in from her cigarette break to tend to us. Man can she curse f this f that to that poor kid on the grill, i felt sorry for him. That kind of language is unacceptable.

I had come in after work on april 21st, only wanting a warm meal before bed, while there I had witnessed a young girl bring 2 of her friends into the back, obviously not employees while cursing and bad mouthing the cook working. Afterwards I had witnessed them smoking marijuana in the back, strong odor reaching to my car. Will never eat their again.

April 22, 2018
To whom this may concern in the Waffle House complaint department, my name is Doris Washington and I am a current employee at store 550 in Sandy Springs, GA. Recently all employees had to sign a talk with and listen to document that Mike Schneider conveyed was needed for all employees to complete as acknowledgement of our compliance with his management. At that given time I mentioned to Mike Schneider that I would like to talk to him while he expedited the signing of the document. But because he stated it needed to be turned in by a certain date; he quickly said okay we'll set it up soon. But from the date of the sign document I have yet to address or speak with Mike in reference to my concerns and complaints but as of Saturday evening at 10:30 pm of April 21, 2018; I had been notified of my schedule had been modified due to minor complaints against myself from Mike Schneider that I had no knowledge of. And before we get into them, I would first like to state that I am a uniform employee that is diligent with being on time, if not overly efficient with being there for my shift and I take my job performance very seriously. I've worked in the Waffle House establishments since 2000, returning back with the company in 2017. I trust that I've preformed and presented myself of its standard and I know I should be treated equally as such.
On Sunday April 22nd 2018, I checked a message I had received from the night before in reference to a change in the schedule for the upcoming week (the next day). With the drastic change in the schedule I knew something wasn't right and immediately contact my manager (Mike Schneider) inquiring about the alteration and what was the cause. With a very caviler explanation initially; Mike explained that he was experimenting with the schedule due to hiring of new employees. While I understand that; my hours had dropped from 35 hours to 28 hours which effects my insurance and I wasn't given a chance to address my concerns with that before he completely change my available hours to work. While he further gave premature reasons such as; an empty napkin dispenser and minor phones usage (Which I primarily use for a calculator or music for the jukebox) as to why he made the changes; I automatically sense that I was being either picked on or discriminated against. Though I'm not the perfect employee; I do work hard and I enjoy my placement at The Waffle House. I work a specific shift due to my age and availability and if there was any changes within the company that has a direct impact as such changes did; I should have been notified for the proper adaption and/or acceptance.
And due to not receiving the proper de for this situation; this is hereby a direct complaint that I signed a document for The Waffle House, along with other employees that granted me a certain right to address my management of concerns and I was not afforded that option. And in the effect; I have had financial losses due to me not being able to work the alternate schedule Mike Schneider has provided, in addition to the uncomfortable work environment because the aggressive changes made by management. By bringing this matter to a higher authority; I hope my concerns have been taken into consideration for me being able to resume my initial first shift schedule at store 550 in Sandy Springs and have any underlining issues addressed upfront for the resolution and succession in the work place. I do wish to return back working at the location I started at, but if there are alternatives to resolve this matter; please contact me back immediately with such resolutions.

On Sunday April 15, 2018, I ordered breakfast for carryout that consisted of bacon eggs grits toast, small juice and large coffee. To my surprise, when I picked up and went to pay, I was told my breakfast was 14.49. I was like wow ok the food is good so i am cool..After I paid with my credit card I ask for a receipt. The waitress did not offer the receipt, but when i ask for a breakdown, it was like i told a joke, she laughed. I thought about this two days later and checked my card and she not on only charged 14.00 plus for breakfast, she added herself a 4.00 tip. WOW! Thanks

Christina Thombs
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On Friday April 6 2018 was there getting my stepdaughter ur employees called the police on us take in mind we have been picking up my stepdaughter for 2 years at the waffle house in morrilton Arkansas. We had no clue that Ashley an Clara both worked there ur manager called the police on my husband 2 cops blocked my car in an scared 2 12 year old girls. Needless to say after it was said an done we were let go cause the police believed us but it after we was trying to leave your manager and Clara video taping it with waiting costumers in y'alls restaurant flipping me an my friend off thats not only unprofessional but i will never set foot in any Waffle house again.

The employees play the music in the early morning while some people like to enjoy their breakfast in some sense of peace and quiet . It's very annoying. I do like music any kind just not that early in the morning. I'm speaking for others who don't know how to use the internet. And don't know who to complain to. We have contacted the managers several times on different occasions. But it happens just about on a daily basis .

I have been going to this waffle house for a while now. I have seen the manager get real ugly with his employees. He uses very strong language thinking that the woman that work there will be afraid of him and not say anything. Ive seen him push of the waitresses out of the store and told her to not back until he is "god damn ready for her to." This manager is very ugly and acts this way because he is the only man among woman. And for him to be the boss. No. He is abusive.

The manager was cooking my food while talking and touching her personal cell phone. This is a very unsanitary practice. She then became very irrate when my waitress inforned her of my concerns. The manager then put her phone down on the wooden food prep counter in front of the grill, and began slamming pots down on the stove while remaking my order. She didn't even change her plastic gloves she was wearing that she was using to text on her phone. She kept them on while remaking my food. My waitress kept apologizing to me and said that there was nothing that she could do because the lady that made my food was the manager.

The tidiness of banging on the bathroom door. And to tell some one to hurryvup have customers waiting. There was no one rushing to get up go. I didn't know there was time limit your cook was out line and shoukd show. Respectto someone older and not assume that he was in there doing drugs. He is fifty five my bf is. And how darr your cook make such a appauling move like that. We are in thee all the time on i17 and bell rd. In phoenix az. Ge owes appologie. And so does the waitress from earlier. Not busy. I walked in to per was told no. How dare they act like that. The employees are all slobs but act snobby I don't think so at our age we don't deserve that from someone in there twenties

3/4/18
8:23am
Ticket #[protected]
Waffle House 1966
10245 GA Hwy 142
Covington, GA 30014

I work at a corporate call center. We order food on a regular basis at this location. 3 out of 4 orders were incorrect. I ordered a breakfast sandwich with city ham, cheese, fried egg, and tomato on Texas toast. Hashbrowns with cheese and ham... The hashbrowns did not have cheese. I advised Gail (mgr)the orders were wrong. She told my colleague, "ok what do you want me to do about it"?