Walmart
Reviews and Complaints

I placed an online order for two jugs of mobil 1 synthetic oil walmart stock number #[protected] and #[protected] to be picked up at a local walmart. The items are listed as "in stock" and the order confirmation online claimed that items will be ready for pick up May-31-2017 after 5PM and to wait for the email notice for pick up. The email notice never came. The next day, June-1-2017, I called the local walmart to find out when I can pick up these "in stock" items; rep told me to call walmart.com. Apparently the online business and brick and mortar do not talk to each other. I called walmart.com and ask rep when I can pick up the items. She called the local store to find out; I told her that I have already done that but she insisted and put me on hold for 20+ minutes only to come back and told me that she was put on hold as well. I could not believe how customer service could be this lame. I asked her to check nearby stores to see if they have the items so I could go there and pick them up. She gave me an address on another walmart stock and told me that the items are in stock and on the shelf in that store. I drove all the way there and guess what; the items are not there. I distinctly felt that I had been sold a bill of goods and they want to get me into their store on the off chance that I will buy something instead. This is clearly a bait and switch tactic. I talked to the store rep and ask her if she can find out if nearby stores carries the items so I can pick them up today. She appeared to be on the phone and stood there for 20+ minutes. At this point, I gave up and told her that this is no way to treat and retain a customer and I will make a formal complaint; she dared me to do it. This new walmart is but a faint shadow of the old walmart and I will not be surprised to see walmart fades away as they cannot compete against online shopping. Guess what, I went to Amazon and ordered the same items at the same price with free shipping. I just want others to avoid the hassle I've been through and urge you all to avoid Walmart like the plague.
I attached a picture of the order with the claimed

Hello just wanna say this is bull [censor] this is 6th email not one reply u guys say how much care I shop alot at walmart almost dont wanna now my inquire is I found app called coupons for walmart it says 2000 coins get $10 walmart card etc well im only couple hundred away from 6500 thats the $50gift card how do I turn coins to gift cards I live in victoria bc canada I really hope u guys can be bothered to let me know eric luscombe

Please review my question and the answer I received from wal mart.

Please do not reply

Response by email (Mark noel m) (05/29/2017 02:24 pm)
Hello gordon,

Thank you for your email.

To find out if an item is in stock at your local walmart, please visit walmart. Ca and click on my store. Enter your city or postal code to set the page to your location.

Search for the item. Once you find the item the page will say if it’s in stock at a store near you or if it’s only in stock online. If you can’t find the item you’re looking for, please contact your walmart store directly. Click my store to find the phone numbers for all of our stores.

Please do not reply to this email. If you require additional information or assistance, please call us at [protected]. Our lines are open 7 days a week, from 8 am to 10 pm est.

Sincerely,

Mark
Customer care centre
Walmart canada

Customer by service email (Gordon yates) (05/26/2017 09:48 pm)
I have just bough a new set of hometrends tuscany 4-piece conversation set from walmart. I love this patio furniture and this is my second set. My question is that I would like to find patio furniture covers to protect the furniture but am having a very hard time locating any that fits. Could you tell me if any is available by the manufacturer or any other you could recommend. Thank you gordon

Request refund. I purchased a Febreze plug-in last week as I had heard so many good things about it. For about 1 day, it worked fine. Home smelled wonderful. Then the smell began to get weaker and weaker. This is only one week after purchasing. I do not have cardboard enclosure so I cannot tell you fragrance or what I paid for it. Purchased at Wal-Mart on 5/23/17. I did not keep receipt as it appeared to work for about 36 hours.

I purchased the biggest bottle of dawn you make and when I got it home it was like water and didn't bubble at all. I feel as if I got a defected bottle. Walmart wouldnt take it back because I had used a lot of it trying to get it to work properly. to actually get bubbles! lol its not like I'm not gonna purchase Dawn anymore even if this doesn't get handle to the my satisfaction. yall are the best product as farr as dish washing goes. is there any way of making this right? as in a awesome coupon or two to make up the difference...

Will do my best, name is Sheila Sims
May 18 for 97.43
May 17 for 9.99
May 15 for 28.34 Life insurance ok
May 15 for 98.66
May 14 for 97.43
May 14 for 97.43
May 14 for 28.34 Life insurance ok
May 13 for 8.99 showtime sub
May 13 for 8.99 showtime sub
May 13 for 28.34 Life insurance ok
May 12 for 8.99 showtime sub
May 12 for 8.99 showtime sub
May 12 for 28.34 Life insurance ok
May 12 for 97.43
May 11 for 8.99 showtime sub
These items were not paid and why are they going through so many times at one time.

Charge to card
May 23 for 43, 85 ?
May 20 for 1.00 service fee ?
May 20 for 3.00 ?
May 17 for 28.34 ok
May 15 for I deposit 100.00
May 12 for 1.00 service fee ?
May 5 for 1.00 service fee ?
May 1 for 49.60 ?
Apri 26 for 72.89 car insurance
I do not check my card on a daily cause what I put into my account should last me until my next check. I should always have money, the reason why I say this because I have a budget now that i am not working due to passing of my client, this has been frustrated

Dear staff on duty,

 I bought one family mobile prepaid phone 3 months ago from a walmart store the phone model is Samsung on5

The time of purchase they said you can unlock this devise after 3 Months of usage. Today is the day and I called customer care, and they said they don't have any details and its not from family mobile but that is not possi6because I have my receipt. 

Please check and advice

Imie: [protected].

 Thank you

Roshin thomas 

Show quoted text



Address not found

Your message wasn't delivered to [protected]@paperless.myfamilymobile.com because the domain paperless.myfamilymobile.com couldn't be found. Check for typos or unnecessary spaces and try again.The response was:

DNS Error: [protected] DNS type 'mx' lookup of paperless.myfamilymobile.comresponded with code NXDOMAIN  Domain name not found: paperless.myfamilymobile.com

Final-Recipient: rfc822; [protected]@paperless.myfamilymobile.com
Action: failed
Status: 4.0.0
Diagnostic-Code: smtp; DNS Error: [protected] DNS type 'mx' lookup of paperless.myfamilymobile.com responded with code NXDOMAIN
 Domain name not found: paperless.myfamilymobile.com
Last-Attempt-Date: Tue, 23 May 2017 15:36:38 -0700 (PDT)

---------- Forwarded message ----------
From: roshin thomas
To: Walmart Family Mobile
Cc: 
Bcc: 
Date: Tue, 23 May 2017 18:36:37 -0400
Subject: Re: Your Family Mobile bill is available

Dear staff on duty,

 I bought one family mobile prepaid phone 3 months ago from a walmart store the phone model is Samsung on5

The time of purchase they said you can unlock this devise after 3 Months also I read the policy on family mobile website but now it disappears and they add some track fon details of usage. Today is the day and I called customer care, and they said they don't have any details and its not from family mobile but that is not possi6because I have my receipt. 

Please check and advice

Imie: [protected].

 Thank you

Roshin thomas 

On 11-14-16 I purchased a lift chair from walmart.com. It was very uncomfortable and I called about returning it. They said they would do some type of UPS ticket to have it picked up and credit my account. In the meantime, my sister-in-law bought a huge piece of foam to put in it.
So, I called and told them I was going to keep the chair. No one ever tried to pick up the chair! I was NEVER, EVER, NEVER, EVER credited for the chair. However on 1-21-17 another debit was run through my account for the exact same amount of $431.92. I dont know if the error is some type of internal fraud. It is starting to look more and more like it could be. If I can get anyone to discuss it on the phone, they tell me they have 60 days to handle an account error then tell me what day they are on. I faxed 8 pages of back up documentation in on 4-11-17. They commented it was good that I had done that because their 60 days were up and they were about to close out the dispute saying they hadnt heard from me! If it is not deliberate fraud, it is certainly poor employee training.

On 04/29/17 service order # [protected] Oil change was performed and a Fram Cor10060TLE oil filter used on my company truck at 323383 miles.The truck is a 2012 Ford F-150 with a 6.2 L V8 Gas Engine and the motor seized at 323807 miles. Our research states that this filter was not to be used for this model truck. The company Hi-Plains Filtration requests full repair and or replacement of the motor to resolve this issue. Complaint performed for the company
by user Greg Olson, [protected]@hiplainsfiltration.com [protected].
Hi-Plains Filtration
1021 N.Price Rd.
Pampa, TX 79065
[protected]
www.hiplainsfiltration.com
Art Turner, [protected]@hiplainsfiltration.com

I called NetSpend on 5/5/2017 and reported that I tried to pay a bill from the card ending in 5483 on 5/5/2017 and it declined. I put a debit load of $100.00 on the card at Walmart and they charged me $103.74, which was tax on the loading. I had a remaining balance of $16.00 and some change on this card ending in 5483. I tried to call the company number they gave me, but there was no answer. Customer Service said that the transaction was done at 12:00 midnight. I told them I was at home in my bed at that time of night. I need to pay this bill right now; if I don't, my service is going to be interrupted. I do not have anymore money, I have sent a copy if this receipt . Thank you!

Hi team,

I did shopping in walmart yesterday and i bought totally 3 mens wear (1 shirt, 1 tshirt & 1 bermuda) but today when i was going through the bill i see that i was billed for the tshirt twice when i have only purchased one of it. I have attached the bill for reference. I do not speak spanish and hence its difficult for me to make them understand what is the situation. hence requesting for some help here. My email contact is [protected]@gmail.com

On May 13th 2016 WalmaryMoneyCard/Greendot Bank accepted my emplyers direct deposit int my account. On Monday May 15th I attempted to pull out some cash from an ATM I had used numerous times previously. I was told the bank declined my transaction. I went home and called customer support. I was told there was nothing wrong with my card or my account and the probems were doe to them running a system upgrade but could not give me an ETA on when the upgrade would be finished. I told them I had to have access to my funds in order to be able to purchase my wifes insulin. She is a type 1 diabetic and prone to ketacidosis. I also explained to them that I needed access to my funds in order to save my 1994 Harley Davidson Sportster 1200 motorcycle from the pawnshop. I also explained that without access to my funds, I would love a2 rifles, a shotgun and a pistol to a different pawnshop. I was told they were sorry for the inconvenience. I told them y wife would most likely be in the hospital very soon if I could not access my account and asked if they could overnight me a card that would work. I was told they cannot do that and they again apologised for the inconvenience. I think they should be criminally charged with reckless endangerment. They are definitely in breach of contract where it says direct deposits will be available the same day if not the 2nd day. I went through this for another 8 or 9 days until finally on May 24th I was able to activate my card via the online site. If there was nothing wrong with my card, why did I need to activate it? I finally got with a supervisor and was told they needed the receipts for ths items I lost. I gave them the pawn tickets and such ony to never hear from them again. The email address was [protected]@greendot.com. Supposedly their corporate headquarters. I was not the only person to be so treated. I explained to the corporate folks that did finally call me that they were in breach of contract and needed to make me whole again only to be told flat out they would not pay. The exact same thing happened to the owners of RushCard prepaid cards and they are now paying a 19 million class action settlement. I had pawned my stuff as I was waiting for my short term disability and was hoping to pull all items out of pawn on the 15th. I called them and pushed the timeframe to the 22nd of May. I was told the upgrade to the system was completed on May 19th. this was a total falsehood as I still could not use my card or access my account online. I have the pawn tickets scanned in as well as the price to replace the items. This makes no mention of what my insurance agency had to pay out for the hospitalization of my wife for 6 days sue to diabetic ketoacidosis directly caused by her not having her insulin. The folks that I spoke with hept pointing to the 4 charges made on my account on the 16th, the 20th, the 21st, and the 23rd as proof that I had access. All those charges were made as an automatic charge to my account but that specific card had expired May of 2016 and had a completely different security code and should not have been allowed in the first place. I could not take these documents to the pawn shops as I had no transportation nor could I afford a taxi without access to my funds. All I want is to be made whole and have Greendot/Walmart Money card relace the items I lost due to thier system upgrae. The entire thing could have been prepared for had greendot done some research and found out the RushCard fiasco. There was absolutely no warning that I may not be able to access my funds. Also, their very own terms and conditions state that if I request binding arbitration, that they would deposit the funds necessary for me to even start the process. I have asked numerous times to start arbitration but never got a reply. They literaly held my money hostage, were criminally negligent to the tune of Reckless Endangerment by not allowing me access to my funds thus putting my wifes very life in jeapordy. I am seeking a total of $12, 000 in both replacement prices for the items lost as well as damages for the time consumed in persuing this claim as well as them forcing me to walk to work each day vs riding my motorcycle as it should have been. I also have a broken l1 vertibrae and walking greatly agravates my back pain. I sent this to Greendot and have heard nothing back from them lately: Greendot Bank had the last clear chance to avoid any and all problems and damages on Friday May 20th 2016 by overnighting me a card that would allow me to access my funds no later than Saturday May 21st. Had this been done, I would have been able to keep my wife out of the hospital and get my motorcycle out of the pawnshop as well as retreiving all my other items from pawn or at the very least pay the interest due and not lose them. Thereby the initial and final causation and all faults plus damages lay with Greendot Bank, Greendot Bank is continuing to incur said damages and they will continue to compound until it is resolved and I am made 100% whole again as before their harms and damages.

I took the online surveys because I was told that you could win get cards and other things I am a single mother on disibilty because of cancer and I could have really used the money I spent trying to receive the Walmart card and it will be hard to take the lose but I need to know if I was scammed and to please stop whom ever is doing this thanks for you time
Catherine baker
[protected]@gmail.com

I don't understand this, I was banned from your stores for stealing.But should it not only be the store that I stole from.
They told me that I was banned from all stores for a year? Not that I would come back after how I was treated. But you see I am 19 years old and currently living with my parents and now I have to come up with an excuse to not shop there, because sometimes they take me shopping with them. What about stores in the US am I banned from there as well or is it just from Canada?
I mean I can understand banning me from that particular store.
but if my parents find out they will kick me out of the house since I have been in trouble before and I am setting a bad example for my younger siblings.They said they have three other siblings to take care of and If I set a bad example I am kicked out of the house.

On 5/06/2017 @ 1420. I loaded $160.00 on my money card. Drove out of town to destination. Could not use moneycard at hotel. Called the call center spoke with a reprersenative of walmart. I stated it to her that my card did not show balance. I was told that there was some issues going on. I told the represenative that i was out of town with my family and we need our money to pay for hotel. Represenative apologized but stated it was nothing she could do. I called back 2 more times after that. I told them walmart was stealing my money. I had to pay $3.00 to use card and place my money on the card. They never told me at any time that i would not be able to use card at any time. My money was not availiable until 1030 p.M. On 5/06/17. This caused myself, my wife and children hardship. Being out of town and not able to use my money that i place on a card that i brought. Walmart stole/borrow my money for 9 hours and gave it to me when they got ready. This is totally not acceptable for customers to go through such embarrassment and hardship. We could not pay for our hotel room on check in. Walmart should be ashamed of themselves to do this to someone. It is down right wrong. This company is totally unprofessional and uncaring about there customers.

I Spent 18 Dollars on a new wallet and the cards repeatedly get stuck. Ruined cards and pockets. Worst product I have bought in a long time. Waste of my money. Frustrating to spend a couple of minutes trying to take card out to pay for something. Embarrassing. Never in thirty eight years have I had this problem. I never complain about things but this is how frustrated and screwed over I feel. Sorry if this seems harsh but come on, this isn't right.

I have been wearing glasses since I was 7 years old, now 75, and have always had good luck with them. I ordered a pair of trifocals at Walmart Vision Center, Lockwood Ridge Road and University Parkway in Sarasota, Florida. I ordered the glare coating, which until now has been wonderful for preventing harm to my eyes, usually Polaroid lenses. The first time I took the glasses back to Walmart Vision Center, the coating was so bad I could not read, separating and cracking. They tried to blame me for using harsh towels on my glasses, and I was doing something to cause the coating to crack. Replaced that pair, and not six months later had the same issue, using only wet lens wipes, and soft lens cloth to clean them. They say it is my fault for I am doing something to cause this condition of the glare coating, and will not replace my lenses again. I told them I only use lens wipes and cloths, but still insist is not the coating, I am doing something to cause this problem. If wearing them all day, putting them by the sink at night, and cleaning with lens wipes and cloth, then I am guilty. They were very rude, and i told them I would never buy another pair of glasses from them again, nor will I tell anyone to buy glasses from them. Their glare coating product Sucks, inferior and continue to claim is good, my fault. I have no respect for their employees or products.

Unbelievable! A tiny lipstick that was sent Fedex arrived just fine.
However the lipstick measures 1/2" by 5"
It came in a box that measured 15"x10" stuffed with a ton of paper.

Why? You are wasting all the extra box and paper and it is not cost effective for your store. A padded small envelope would have worked.

Take this to the department that deals with packing and look into the expense and waste...Thank you, just trying to be helpful, it helps some times to speak up. Hope you will listen...L

I bought a 55 in rca online, and was sent to my apt. It didnt work, so they sent me another. It didnt work, so they upgraded me to a different brand because of my hassle. The 3rd didnt work either, got 4th one, and had problems in first 2months. They cant fix it because it was being discontinued when i bought it, yet they sold me a warrant on an item they couldnt warranty for there are no parts or replacement tvs. So they want to swap another, yet 370.00 cheaper and says i have to lose money and nothing i can do about it. Says they only have to give me a set that has same specs but they dont have to offer me a tv with the same quality. So in other words my warrany i paid money for only assures me a crappy brand tv that costs 418.00 in replacement of my 1000.00 tv. When i told them i was taping the conversation he wanted to back track about telling me this was all i will be offered and if i dont like tough luck. I am taking them to small claims court for 1200.00. Dont buy extended warranties and think your purchase is safe, if it fails they wont replace it with the same quality, nor same price. Because they told me it depreciated in the first 2 months to where its only worth half what i paid for... Then why sell me a warranty if you wont honor it?