Wells Fargo
Reviews and Complaints

I've been a Wells Fargo customer for over 30 years. On Saturday, February 24, an incident occurred at your Springfield Plaza branch, in Springfield, Virginia that has caused me to end that relationship.

I had brought several old U.S. Savings Bonds to the branch to cash/deposit. Your computer system could not seem to calculate their current value, so Nancy Aridila, service manager, was called over.
The bonds (and my ID) clearly show that I, Patricia Womack, am both the bearer, and am quite alive. My mother, Bertha Womack, is listed as the POD beneficiary. Apparently, Ms. Aridila was confused between bearers and beneficiaries, as she asked for the death certificate. On Monday, my 85-year-old mother had been diagnosed with cancer. And now WF is asking for her death certificate (or mine?). This was EXTREMELY distressing to me.

I would hope that WF employees are trained to be sensitive when asking about the potential demise of of a customer or a customer's relative, and also to distinguish between an owner and a beneficiary.

I eventually took the bonds to a PNC branch, where they professionally and quickly determined their current value and opened a new account for me. I will be closing out my Wells Fargo account

I have been a wells fargo customer for over 17 years, holding your bank accounts and credit cards. I currently have wells fargo credit card. My family has paid off 3 wells fargo car loans which I co-signed.

It has come to my attention that your bank has been a sponsor of friends of the nra banquets nationwide, and that you are claiming this is charitable work. Nothing could be farther from the truth. This organization has showed its evil face again in the wake of the recent florida school shooting, attacking good people who want to ban deadly military-style assualt weapons as "socialists" and "elitists". Outageously, their spokesman has said that opponents of the nra don't care about children and just want to ban guns. I am a texan who supports the 2nd amendment, but oppose military style mass-murder weapons. That is common sense.

How can you associate yourself with this vile organization which peddles the worst kind of hate and lies. They are dragging their supporters into a bizzarre political right-wing political arena with a smaller and smaller core of echo-chamber imprisoned zealots and gun nuts.

Pleawe follow the lead of the big bags, like bank of omaha, who are immediately severing ties with the nra.

I will be cancelling my wells fargo credit card if I do no hear from you regarding ending your affiliation with this hate group, which is increasingly responsible for promoting weapons leading to the mass murder of our children.

I have just received a letter indicating that I am currently enrolled in the PurchaseShield 360 program that is tied to Wells Fargo. I never enrolled in that program. I have never even heard of it. The membership fees have been coming out of my Wells Fargo debit account. I would like to get those funds for the membership restored to my debit card account with whatever accumulated interest. My supposed member number is: 220371. The address for PurchaseShield360: P. O. Box 47900; Plymouth, MN [protected]
Their web address is: www.purchaseshield360.com

Thanks for your help!

I went into my local wellfargo bank located at 1710 S Robert St, West St Paul, MN 55118 on Monday the 5th to request a letter of Intent for my upcoming business to be able to attend a Trade Show in Las Vegas on February 12th. My business banker, whos name is Ricardo Magallanes refuse to write it for me, because my business account has been registered with WF for a couple years now. The account was opened under the name "Simply Me LLC" and it was to be a brick and mortar store that never opened. I did an amendment through the state to change the name to Simply Me by Grace" which is now an online retailer, scheduled to open 03-18.

Ricardo insisted he couldn't write the letter because it was not a new business. I told him that the business is different now; it is an online retailer, and I needed the letter of intent to attend my trade show as a new upcoming retailer. He insisted that he couldn't even write such letter for me, when another banker at the same branch wrote me this document when I needed it a few years ago to attend another trade show. Ricardo jeopardized my trip to Vegas by not providing this letter to me! I had to go to another location in Roseville MN to have this document written up. The banker who helped me over there, was very nice and I obtained my letter no questions asked.

I have all my accounts with WF and have been with this bank for many years now, and I don't appreciated someone, for one wasting my time and second denying to service me. I am considering switching all my accounts to another bank due to this HUGE inconvenience.

I want to make sure this issue gets addressed with the banker, it is not ok to deny service over something that was easily provided to me years back when i needed a similar letter. I don't even want to back into that bank, nor keep my business there.

My name is Yuridia S Escoto, [protected]

Wells Fargo started to make unauthorized calls, call after call after call in 2007.
After such calls began, I attained an attorney for modification of mortgage to no avail by Wells Fargo. Shortly after this meeting, calls continued and Certified mailings began to come to residence weekly.

Because of the amount of pressure and threat of lock-out was so great I was admitted to a mental facility for treatment. For the past two years I have been able to obtain the information from the facility I was admitted to and have the paper-trail from the attorney's office used for attempting to modify loan.

I have not received any information from the class action settlements to date.
More information available upon request, Sincerely Beth Casteel

garthd1010 ([protected]@aol.com)
To:AnilKumar.Rajendran + 2 more Details Slideshow
12865AMNDINST-3.pdf (8 KB)
BRUSWICK REFUND ADDEND.pdf (262 KB)
Naveen
Please sign attached addendum
Please have the seller sign a statement that the buyers earnest money deposit will be returned to the buyer. This buyer has not harmed the bank (seller) Ocwen / Wells Fargo and to retain their deposit will severely injure the buyers ability to buy a Home. The bank will sell this asset in a be matter of days.The detainment of the buyers deposit is illegal due to the fact that the asset was allocated to the bank buy the US Government. In addition to the violation of Consumer protection laws. Please release deposit today.This will avoid unecessary Litigation. We can resolve this matter today and the bank will resell this asset immediately.

I have a very Qualified buyer that can close within 20 days. My Buyer Mr. Gurinderpal Kakar has closed over 10 transactions using hubzu /Altisource.I will make sure this home resells immeadiately.The Seller will receive a new deposit with proof of funds to close.The new Buyer Mr. Kakar will offer 414K for the property understanding there are additional cost for fees, escrow, title, auction premium...

I understand that everyone is working hard to generate profit. In our attempt to make sure business is profitable we cannot be unfair in our dealings with the General Public.The Bank has many assets the Original Buyer Mr. Nathan Montayo does not have one home. To take his 13K is very cruel and highly unusual. refund his money and You will sell the home within days of putting it back on the Market.The Bank will profit more not to have this asset in litigation.
Please call me direct [protected]. Garth Davis Bre#[protected]

To: 'Rajendran, Anil Kumar' ; garthd1010
Cc: 'Bhramavar, Naveen - RW'
Sent: Tue, Jan 23, 2018 12:48 pm
Subject: RE: ****Important*****AM1708-CA-[protected] Brunswick Drive Fontana California 92336 [protected] (Attached in ResWare)

I've attached Escrow cancellation amendment with cancelation amounts due.

Please send me your fully executed cancellation instruction for my file and processing.

Thanks,
Zima R. Rosado
Escrow Officer/Hablo Español
Diamond Quality Escrow
13941 Ramona Avenue Suite E
Chino, CA 91710
Phn [protected]
Fax [protected]
"A Promise To Provide Diamond Quality Service"
sig pic

Received a Privacy Notice for a credit card I supposedly have, I am not aware of an opened account with Wells Fargo and I called customer service to inquire. One agent transferred me to the main menu and another agent hung up on me.

***UPDATE: 01/23/2018
I got a phone call from a Wells Fargo Rep today and the issue has been resolved. However, the entire process was very frustrating, from the automated voice system to the several transfers from rep to rep. I'm sure there is a much better way my situation could have been handled but I am glad to know that the issue is resolved and relieved that my identity has not been used by another person.

I had a .69 unauthorized charge on my business debit card, and
contacted Wells Fargo to dispute the charge. They stated they
could not remove the charge without canceling the card. It's a huge
inconvenience to cancel the card. We've stopped using the card
online to prevent this, using a credit card instead. I have another bank
that sends me text alerts if the debit charge is outside my normal activity.
I know Well's Fargo can dispute and remove this charge if they wanted to.
They aren't doing enough to help business owners by just canceling the card.

I entered in the WF bank on January 16th simply to use the ATM. The ATM processed my transaction of withdrawing $300.00 and did not give me the money. It showed an error stating that it could not complete the transaction but had indeed completed the transaction with my NetSpend account. I am now without $300.00 due to the machine not having the money needed to complete the transaction. I spoke with the representative in the bank that day and the gentleman stated that he sees this problem many times a day at the bank.. Why in the world would you have machines up and running - knowing that this will happen to customers. Something needs to be done about this bank branch and the machines in the branch. My financial institution is currently doing an investigation and I would like to request that you respond and clear this up before I go to the press with this additional information that I am sure they would love to report. Machine location: Cap/Gallery ATM 6826L Time: 1:06 PM on 01/16/2018 Card # *****7931 Transaction #1007. Withdraw from checking, Amount $300.00, WFB ATM Fee: $3.00. I would also like to request that you reimburse me for all associated fees as well.

Helen Dockery

I have recently applied for a loan. The first time the manager did it because this bank has only 1 banker and 4 empty desk for bankers so they can't take care of everybody the way they should. The manager did it it in about 5 minutes because he wanted to do other things and he didn't take half of the information he should have and didn't call to tell me he couldn't get me approved. I had to call and ask what was going on he then told me had no credit and he wouldn't be able to get me approved. So I come back with a cosigner and this time the banker took every bit of information and he does real well. He has done lots for me. But once again he does not communicate promptly or clearly. He gets me approved but still needs a little bit more information, this is almost a week later and after hours in the bank. He says he will call that afternoon. I then proceed to call a few hours later at 4 o'clock to see if he heard back from the underwriters. The lady who answer acts like I'm just a bother and they are too busy for me and would rather worry about other customers.. and they had closed early after already being behind from a holiday and a snow day. The last thing they need to do is take off early. I have been a customer for almost 4 years. Also a while back I set up a business account with direct deposit to my self and employs with a w2. They never got it working in any way close I eventually told them to just give it up after months of them never doing it right. Also they get behind on my online statements from time to time causing me to overdraft an account I could have fixed with another. So I literally only lose money because of the fees even though I have the money in other accounts. For the most part I have been pleased with wells Fargo but I need them to communicate better about my loan status. I don't have time to sit in the bank for 3 hours just for him to send my social security card to the underwriters for a loan I had already been approved for and then not call me like promised. I may not be a customer when tens of thousands of dollars but I may one day be and I feel I should still be valued for loyalty to wells Fargo

I am very dissatisfied with the service I have received with Wells Fargo in regards to protecting my account. I have been a loyal customer with this banking institution and have never had any problems up until now. On January 13th, 2018, a hacker hacked my account and transferred $1, 000 dollars from my account in a matter of minutes. They was able to do a forget password, sign into my account. They changed my phone to put a number to get an authorization to transfer money and sign up for a company that Wells Fargo are contracted with to make transfers fast. This occurred all under 5 minutes based off the notifications I received in my email. My complaint is why were there not security measures set up to stop this from happening to me. Because of the Zelle account that the hacker signup under my account, they received my funds right away. If there were other ways put into place to verify the account holder before transferring funds first this would have not occurred. I saw that Wells Fargo have an extra security measure that account holders have to put in a separate pin number before completing request, but where was that at on my account. I was not made aware of this fraudulent behavior taking place until I tried to sign in to my account and could not gain access but rather to call the fraud number instead. Once I called, the representatives assisted me with changing my password, but did not tell me what had occurred. Even then I could not access my account either. It was until I went to the atm and selected reviewing the last couple of transactions and then I realized someone had made an unauthorized transfer of $1000.00. I could not come to terms that this was allowed to happen and nothing was not put into place to prevent this type of transfer, especially being such a large sum of money. I then was ask to call back the following day because the fraud department was closed. But yet, a hacker was able to get my money that night. I called back the next day and felt victimized all over again, even though I had explain it to the customer service representative the following night and they put a fraudulent claim number in. At the conclusion of the call, I was told it would take up to 10 business days for the fraud department to investigate the problem, but I still do not have my money and is suffering from this situation. 10 days is far too long when I have bills to pay and other things that I have to take of. I trusted the bank with my money to ensure that it is safe. This has been an eye opening experience from me and I am very dissatisfied with the type of security that was over my account and the type of treatment. I would like to receive my money back and have very strict security measures be placed on my account, so this will not be able to happen again.

I was in your Atco, NJ branch today to make my weekly business deposit. We have had many issues with our deposits in the past, ie, missing checks, wrong amounts deposited, etc.
This has lead us to have the teller run each check while we wait and confirm our numbers match. It has proved to be effective. We have had no adjustments since we began this procedure.
I have, on more than one occasion, witnessed the unwillingness of the teller to run the checks for me. Today was another example. When I handed her the checks I heard her say to the teller next to her "I can't believe we haven't had any complaints that we're still doing this" She then proceeded to make a mess of the checks I had organized leaving me to go back to my office and spend another 1/2 hour reorganizing the checks, all 160 of them.
Let me be very clear that I was the only customer in the bank needing teller assistance. It is my understanding that is her job to wait on customers, whatever that job may entail.
As a business owner, I was appalled at the service I received and will take my business elsewhere.

Since 2005 - Down hill CS, attitudes, etc! No tellers from various bank locations would look into why my ATM card was turned off! Had to go inside & WAIT again to deposit. Tellers could care less & no help - at a few branches. Called CS # on back of ATM card, the guy said they do not take complaints! I insisted on his mgr - who did not listen to my (wasted) complaints & incoherently asked if I wanted a new card, then hung up on me! Later called & got corp. complain # [protected], called next day. That guy put a case in, but still asked if I turned off my card or accidentally. (NO) Online button to turn off not easy to find, then you have to MANUALLY move bar to "off". No one accidentallyl turns it off so why they try to insinuate. Poor sloppy CS. ANy training they do must be terrible, as most staff have "so what" irritated attitudes. Moving money out. Not managed ok. B rated bank now.

Let's start this off by saying I have never been so disappointed with a bank. This bank WILL rip you off. Here's how, I had $100+ In my account and it shows all of the transactions that I made, one was for $8 one was for $2 and one was for $14. Now please explain to me how I am negative $45 with those charges? Not only has this happened once. This has happened several times. When I went into the bank to get answers as to where my money is going the young lady who helped me was nothing but rude and not ethical. I am beyond upset with this bank.

As an employee I dealt with discrimination first hand every single day there was a new challenge that came branch manager as well as service manager would target me for any and little thing I did right or wrong. As far as policies and procedures tattoos were nowhere in any pre-employment handbook stated to where I had to hat have them hidden everyone in the branch had tattoos but myself I was always told to cover up.Dealing with that every day would leave me depressed

I had a credit card with no:[protected]. I closed my accounts with the bank because of the errors involved in making so many accounts in my name, I had instruction to make the payment of paying my dues from my account balance. I had no knowledge that the money in the checking account exhausted. I was outside USA 7 months, I tried to contact the authority over telephone to adjust my dues from the other account. They did not accept that, and closed my online entry into my account. However I came back on Nov 17 and immediately went to my known branch and told them the history. I told them to deduct all the dues and close all the accounts. They did it, and returned the balance to me . I also applied to return me the interest they deducted from me, for which I was not actually responsible. But strange that I am still getting letter and phone calls for payment of my dues. It is nearly 5 us dollar. But why ?

Liars. This company is horrible. Spoke to 3 different employees who all gave me different information. Customer service representative have me a time frame of 7 days. I call on 7th day another rep tells me 30 to 90 days. They are liars and give false information to their customers. Would never recommend this company. Take your business elsewhere. They should be shut down.

Due to my unemployment circumstances I could no longer make my mortgage payment. I called Wells Fargo & told them I wanted to do a Deed in Lieu of Foreclosure. I was told I had to try and go through their Short Sale program first. This was in May 2017. I got a Realtor & sent in all of my paperwork. I got an offer on my condo by the end of May & contacted Wells Fargo. They said the condo needed to be appraised so they sent out an appraiser who appraised my condo 20 k over it's value. I was then informed by Wells Fargo that I was approved for the Short Sale program but that my condo had to be listed at the appraised value for 120 days. Keep in mind the appraised value was 16k more than I owed on the loan! The buyers said they would wait the 120 days. As it turns out the buyers backed out in October because they were staying in their parents garage, it was getting cold out so they needed to find a place. I lost out on my sale and when I tried to contact Wells Fargo my agent Melinda Carmichael would never answer nor would she return my calls. I emailed and called telling her I wanted to go the Deed in Lieu of Foreclosure route now but no response. A month later I received a letter from Sawyer Law Group informing me I was being foreclosed on. I'm still paying the utilities because I don't want the pipes to burst and then be responsible for damages. I do feel I have a law suit against Wells Fargo for fraudulent representation. I was lied to the whole way into foreclosure!

I went to the Wells Fargo ATM on December 2nd, 2017 in Prattville Al, on Cobbs Ford Road. I put my card in to make a withdraw and a message box appeared on the screen saying unable to process request! My money was not dispensed but they debited my account for the money! I filed my dispute. They denied it! All they have to do is check the cameras ! There ATMs are a bunch of crap! Wells Fargo have very bad business practices and try to cheat the hard working middle class of people. It's not right! I want my money back.