Woolworths
Reviews and Complaints

I was in Woolworths Sorell yesterday 14/1/16 at 3pm when I went through the self service checkout. I was getting abused from another customer who said I was taking too long and pushed me out of the way so she could use the checkout (even though I had not finished). She started yelling and telling me she would have me up for assault and when I looked at the woolworths worker and said "are you believing this?" she just looked at me vacant. I have never liked Woolworths and I certainly will not shop at WW again.

Dear Sir/Madam I am writing today to complain of the poor service I received from St. Clair Woolworth, last night (14/01/2016). I visited your store at approximately 8:00pm last night to purchase a few household items, along with an Optus Pre-Paid Sim card for a iPhone 6. My initial understanding was to approach the Customer Service Desk, where I waited for approximately 5 minutes with staff members walking past me, yet not offering assistance. I then thought to ask a cashier for assistance where I would pay for my groceries. When I asked the cashier for assistance, she would not allow me to finish my sentence before talking over me. As I mentioned above I was looking for a sim card for an iPhone 6, she replied that Optus was down and I could not buy it! I then advised her again that I want the Sim card and what does me purchasing a Sim card have to do with Optus not being active right now? She then turned around and called out to a co-worker who was at the cigarette counter and once again dismissed my question. I then repeated my question about wanting to purchase a Sim card for the iphone6, (Nano Sim). She then turned around and called out to the same co-worker who pointed in the direction of where the Sim cards might be and shrugged her shoulders. The cashier then walked over to the customer service counter and returned with a Sim card pack. Whilst placing my order through, the cashier spent most of the time calling out to her co-worker for assistance and at no point did the co-worker who was providing assistance think to walk over, nor did the cashier feel that yelling/calling out was highly inappropriate behavior to display. I then returned home, and opened the Yellow Optus Envelope, to find that I was given the wrong Sim Card. By this time it is now 9:30pm, my husband has then returned to Woolworths, St Clair to request an exchange, with the product and the receipt as this was not due to my negligence but the 2 team members who served me. Upon returning to Woolworths St. Clair- the outcome from the customer service consultant and night manager was “sorry we cannot help you as it is not store policy to exchange once the envelope has been opened”. To which we (husband and I) advised that this was not due to us choosing the wrong product, as the onus should fall on the 2 Woolworths employees. The night manager kept repeating “its store policy”, to which I said well I bought a product, asked several times for a certain product I have then been given the wrong product what should I do as this has cost me $30.00 for the sim card + petrol money + time as I also have a toddler who has been on this ridiculous merry go around due to the appalling customer service. I have read your Woolworths Supermarket Returns Policy : With proof of purchase ; if the product you buy from Woolworths Supermarket is faulty or if you are not satisfied with it, then we will cheerfully refund the purchase price, exchange or repair the product. At no point whilst I was at Woolworths did I feel/believe that the staff understood or carried away the steps in the Returns Policy Night manager advised “ that Woolworths is not a Sim card provider/distributor so we do not know the product”. The above and final statement is what I find most disgusting and appalling, as a weekly shopper of Woolworths I have also had the understanding that staff at Woolworths will and should have product knowledge of what is sold in the store. Also if customer service and managers are not aware of what sim cards are sold. That leads me to ask WHY are the sim cards sold if no product knowledge is provided. It leaves me to wonder, if this is an issue up the organisation chart? Has the learning and development team failed to train staff? Do managers not conduct roll outs on new products so new and per-existing staff are aware of what products are sold? Are managers trained on how to deal with customer complaints/issues, what are the safety nets in place for issues as I have had? Overall, Woolworth has lost a customer, and I will also be placing this on all my social media accounts as I feel that the matter could have been resolved without the drama or the lack of empathy provided from the staff at Woolworth St. Clair. I do hope to hear back soon, and be advised of the next step in my compliant process.

Why do I find all Woolworths stores around Aus regularly out of fresh Coriander, yet I can always get it at Aldis, Coles, Safeway, IGA. In fact anywhere, but regularly out of stock at Woolworths. I always ask the greengrocer in charge at each store when I go to buy it, always told its on backorder. Go down the street to competitor supermarket and always find it! Not good enough Woolworths, sick of shopping with you! This has happened too many times to mention, right around Australia. Your ordering system for fresh produce needs addressing!

Having arrived home from holidays, I needed to do a reasonable shop So, I went to my local store in BONNER A.C.T.today Friday8 Jan. To my disappointment, many of the shelves were empty or badly stocked.Some of the fruit and vegetables looked very limp.I bought a red capsicum and Shallot's and when I got home noticed that the shallots that were on the inside of the bunch were soggy and unusable .The capsicum was soft and limp.There were no hot chickens in the cabinet at ALL.I had people coming for a late lunch so had no time to go elsewhere to shop.When I went to the deli. Counter to get feta cheese and dried tomatoes, the male who served me did not wash his hands before serving( I had noticed that he had been working around and about the store before coming to serve me after I had rung the bell)and he was rushing me to make a decision.When I finally arrived at the check out, I asked the male assisted if there was a reason why there were so many empty shelves, his reply was to make criticism about the acting manager who was in charge as the manager was off sick, and stated that if he was the manager he would make sure that the store was fully stocked at all times, and that he had mentioned this to someone.While he was serving me he had to leave the check out several times in order to assist a staff member who was supervising the self serve checkouts.It took me ages to get through the check.All in all it was a very poor experience.I will think twice about going back there in the future. my invoice number isABN [protected]. Time 12.15pm

A few weeks ago (sorry can not recall the date) it was a Monday afternoon between 4 and 5 I was shopping at Woolworth Norfolk plaza Warrnambool. I walked up to the deli to be served and there was around 10 people waiting to be served and only one girl serving. She was doing her best to get through all customers why also calling for assistance over the speakers. After her calling twice for help and no one coming I decided to go up to the registers and ask to speak to the store manager. He was very quick to come when called, I thought this is was odd as no one had come to the deli to help the poor girl stuck down there by herself. I proceeded to tell him what had happened and how no one had come to help and to this he rolled his eyes at me and walked away. If I can recall correctly him name was Norm. If he is treating customers like this I would hate to imagine how he is treating his staff. I am absolutely appalled and definitely will no longer be shopping at Woolworths. Shame on you Woolworths!

My mother and I went to this woolies on Tuesday the 29th of December at roughly 2:45-2:50pm. My mother went to the deli and I had then asked for some Chicken Chips from the warm section of the deli. The lady who served us didnt know what I was asking for, got full on bad customer service all round and was left waiting for my items. The quality was also horrible, they were all dry and chewy and cold by the time I got just around the corner. Horrible horrible horrible. Not reccomending this Woolworths to anyone at all

His name is pardeep n he was working at new woolworths petrol station at west richmond at around 5:40am on 27/12/15 morning.. He was talking on phone while serving me n didn't say hi/hello n no thanks n was treating me like rubbish.. I was very hurt to see such a rude n obnoxious behaviour.. This pump is located on marion rd, west richmond.. Adelaide

Dear sir or madam I am sven, a customer of woolworths in upper ferntree gully (24hrs) in melbourne. I am writing this letter to complain your worst customer service. Today my wife and I went to woolworths shopping with our three months baby. We found baby formula in discount, and we were very happy to buy 4 tins of nan ha 1 formula. Although I could not find any limitations of buying baby formula at the baby section, I took 4 as I have seen a written notice at woolworth's website. We decided to check out at the self-counter, while we were still in a queue, all of a sudden, a staff just came and took two tins from our pram without any notice. We were shocked and asked why, the staff answered there was a limitation, only 2 tins per customer and said we knew it. She was very rude and only told us this was a policy of woolworths. Then the manager (Lisa burich) came and told us the same thing, this 2 tins per customer policy is a woolworths policy. What I would like to complain are listed below: 1. I do not know where is this 2 tins per customer policy from (At last, it turns out that only your staff knew about this). Please check your website. (Https://www.Woolworths.com. Au/shop/browse/baby/baby-formula) there is a very clear notice that "4 units per order". That is quite weird there is such a gap between woolworths website and shop. 2. All other woolworths have clear signs that 4 tins per customer. However this woolworths in upper ferntree gully does not have any signs. We got 4 tins and then the staff took 2 tins out of our pram without our permission. That is also rediculous there is such a difference between woolworths in upper ftg and other woolworths shop. 3. When the manager (Lisa burich) came and talked to us, we required to see this "new" policy of 2 tins per customer. However this manager could not provide us any written policy, she just asked us to see the email in her office. Does that mean every customer have to check manager's email before shopping? 4. We could have a happy shopping before christmas, but all ruined and this is totally opposite to your campaign of happy christmas shopping in woolworths. We will not go to woolworths any more. A disappointed customer 17.12.2015

In today's west australian newspaper, wOOLWORTHS advertised a DVD called ODDBALLS @ $15 Your Kelmscott store had none and told me they were not getting any, and Armadale said the same. So why do you advertise a special that you don't have and are not getting in stock? It took time for me to drive around these two shops, not an easy task for an aged person in the busy christmas traffic Its allegal constantly doing this, and grandkids miss out. BIg W would not price match Where does unfair trading come into this and deception. Your company often never has the stuff you advertise..

I wish to complain about the hygiene of an employee in the fruit and Veg department of woolies southside gympie. I shop there very regularly and a short man in his 40's? stinks of stale cigarette smoke, he either does not shower or has a bad addiction as the smell is sickening, this is so off putting especially as he is handling fresh food. If he is not inside stinking he is outside smoking, I have complained to the store and was laughed at, this complaint must go higher then store manager as they think it is a joke. I am not the only one that has noticed this, I have many friends that have been avoiding this department and getting there FRESH Food from the vegie shop in the complex...will gladly shop elsewhere until something is done...

Woolworths service is appalling and I won't be hesitating to share my disgust with anybody who will listen. Last night I placed my usually weekly $600+ order and woke up today to discover that not only has my order been cancelled but so has my account. I have been on the phone to them twice so far and as yet no one can give me any reason for why my order and account was closed other than someone in higher management has done so and we will get someone to call you. The order was accepted at the time of processing and the payment was removed from my account which they also assure me will be refunded. There was no alcohol or tobacco on my order and there was 4 tins (the limit) of baby formula which was children 2+ years so not even the one they are having the problem with. These things are examples the call centre offered as reasons an order might be cancelled although non apply to me. Not only were they happy to take my money but they also have my money for a delivery saver I no longer have access to without an account and NOBODY bothered to contact me at any stage to inform me that there was any sort of problem or that my order was not going to be dispatched today so as a mother with 2 small children and no car this is beyond inconvenient. Hrs later and I am still waiting for someone to even return my call with some explanation. Woolworths are scratching there head as to why they are losing so many customers? Really? Your not sure why people are taking there business elsewhere? Really? You don't even look after the loyal customers you do have and I don't mean extra special pampering I mean just the basic providing the customer with the products they have paid for. Ii am now on day 2 and although several people have said it is being looked into nobody as contacted me by phone email or anything at any point from order cancel to account cancel or to follow up. Nobody can provide me with any information and I have been told that they don't have to provide any information if they choose not to. Apparently the people who make these decisions are so high up they don't have to communicate with the lower staff and are free to make these decisions with no explanation and no recall what so ever even if they have made a mistake. I have now read all the terms and conditions and can safely say that I have not broken any of them even by mistake.

I went online and purchased about $80 worth of essentials, majority of items were on sale so I clicked to collect. The next day I rock up to Granville and I had to wait 30 minutes for someone to come to me with my order and only $20 out of my whole order can be given to me. I spoke to the guy and told him I want him to find out which location has the sanitary product, he went off and never saw him again. I told customer enquirer person that I'm still waiting for the guy as he is doing the following... When 15 min went by and he was a no show, I then asked for the manager as nothing that I needed was given to me and the person that was supposed to help me, did not help me. $20 were personal hygiene items but as there is a minimum to purchase online, I had to add other items. They should not be available for purchase online if they are unavailable and if they are planning on being on sale, they should have stock. Took manager 20 min to look up which locations have this product available. After he saw they were unavailable he then offered me a rain check. Why wouldn't you offer a store rain check if someone really needs something. That night I went to Merrylands and they had 20 plus of this product available. Tuesday I placed another order and this time I made sure I gave them plenty of notice. Yesterday I show up at 430pm for my 4-6 pickup time slot. 25 minutes later I got so angry, I got up and approached a manager, she was helpful and was going to get another employee to do my shopping for me. 2 minutes after that and after 3 calls for click n collect staff, my items arrived with someone else's order. They gave me my bags and again got furious cause my sausages were not there, they went to grab my invoice, 5 min later they find the invoice, after checking all my items were provided according to invoice but the packer had mixed the stock for both orders. Again I had to wait close to an hour both times. Can you please call me and tell me why you have sales and products are never available? I have ordered over 4 times and never have sales items been available. Also why do you have a click to collect service at Granville if people are waiting over 30 minutes for their orders? I am a regular shopper at Granville but use this service when I'm extremely busy. Apparently there are 2 click to collect staff but only one person showed up later with two orders. I would rather purchase from Coles as my friends have never had a problem there

I am extremely disappointed that recently I have followed the right procedures in applying for positions in your stores and I am extremely disappointed that I have not been successful. I shop at both locations I have applied for positions at and I can't believe that the positions you have advertised have been already filled with friends or family members of people working in the store. Why advertise a position if you have no intention of filling it with non related staff members. None of the successful applicants have applied on line instead just walked in asked for the department manager done their online training and they are hired.

Yesterday I went to Burwood Westfield Woolworth to buy chicken chips where my transaction no is 2183 at 1710 hrs on 3/12/15. After purchased chicken chips, my small daughter could not eat as it was very dry I think it cooked for long time. After that I went for refund and replacement, one of the staff MARIA served me. I explained the situation to her but she was not listening to me. according to her whatever Woolworth sell is 100% fresh. I asked if you sold fresh food why chicken chips is too dry and too hard? still she is not listening me, then I called manager. Manager replaced me a product. My concern is you have to train MARIA how to behave with customer and you have to educate her about fresh or free policy. I hope you will take my complaints positively. Kind Regards Tara

UNBELIEVABLE- It started when I was "greeted" by the female checkout operator "Hey, how's ya day goin?", then I got to watch how disinterested she seemed in providing any level of service to me, I mean is it to much to ask that you look like you are at least half interested at being at work! Instead I felt like I was inconveniencing you by having you do the job you were employed for and let's not forget the job YOU applied for. Are there new KPI's for checkout operators that I had not heard about where you are required to fit as many items as possible in one bag as well as the award for how many items you can squash into the one bag. - Trust me-6 glass jars in one bag is never going to end well. - Smiling at your customers will NOT hurt you, and -Remembering the proper English you were taught at school and I am sure by your parents. As a Customer Service Manager I know I have high expectations but this is actually the first time I have ever made a complaint about surely explains just how poor the experience I received today was... Madison I do not think this is the job for you and as I say to my team, if you don't want to answer the phones then why did you apply for the job?

A women in the car park On Fifth Ave Marsden Qld took it upon herself to abuse me call me names.. This is not the 1st time at this car park nor the 2nd but the 3rd time I've been spat at and verbally abused followed round and been taunted well enough I've had it.. Why do I have to defend myself with my health history to justify why I have a disability permit to park in those car parks marked for US PERMIT HOLDERS? I told the women to mind her own business and shut your mouth she saw fit to continue the taunt so yes I lost it I'm so over having to defend myself I'm a 51yr old women.. So who's responsible for the car park and in store care? Yes I was "LOUD" I'm in pain cant walk very far and tolerance level for defending myself with niceness ZERO I wont ever be BULLIED ANYMORE and get told its not Woolworths problem with what went down in the car park only in store Told to me by in store person who rang the police whom never came I was calm and polite tried to say all that went down not just me getting loud and angry..I said I will wait outside in my car for police.. I was stressed over it all my career and house mate come to get me while Woolworths had her away somewhere.. I now don't go anywhere by myself .. I will never shop there again and I'm telling everyone who will listen..

Batch # 41/1187 BB 106/07/2017 I purchased a can of this product when shopping in your Ayr. Qld. store a few days ago but when I opened the can to drain the fruit to use it yesterday I found it contained only 11 cherries, with the rest of the contents being syrup only. I am seriously angry about this as I was unable to provide the intended cheesecake with the cherry topping to my dinner guests last evening thus making me the butt of jokes. I think I need to take this matter before the Queensland Fair Trading office so as to try and ensure that other Woolworths shoppers do not suffer the same sort measures in your products, and the embarrassment associated with it.

I am a regular customer at Lakewood woolies and over the recent weeks i have noticed that the standard of cleanliness of the store and especially of the shops front windows. I have 2 young children and they usually like to sit on seats outside the shop and look in through the windows, but because of the state of the windows are absolutely filthy i can no longer let them do this. I always thought that first impressions always counted well i hate to say it but I don;t think that in this case it does, I have seen dogs, kids all lick the windows. I have mentioned my concerns to several staff members and they basically said and acted like they didn't care and it wasn't their prob;em.

I would like to complain about my first and last online experience with Woolworths. I was a loyal customer who became very annoyed with the product changes that you have chosen to drop from your range and subsequently gone to your competitors being Aldi, Coles and IGA in preference to your company however I thought I would do a last ditch effort to see how online would work for me. I was very impressed with your website and put together my shopping list. My list came to over $100 so I thought I'd proceed to the checkout. I put in my delivery address - going well or so I thought. Until I got the message that the majority of my list was unavailable. What a total waste of time and effort. I will not be returning either to your store or website. Doesn't matter how much money you spend on your marketing or specials. It's not worth the effort. I'll be telling all my friends about this experience too. A very annoyed customer Sent from my iPad