Zaxby's
Reviews and Complaints

My husband and I decided to go through Zaxbys drivethru for dinner tonight. But mistake. First off they were out of chicken wings along with the cheddar bites I believe. This is the second time I have tried to order the bites and I have yet to get any. Well we order our food. I got the Kickin Chicken meal and he got the 6 piece finger plate. That costed us 29 dollars. We get to the window and pay then it takes another 20 minutes of sitting there waiting to get the food. We wait to eat till we get home. When he and I opened up our boxes I was in shock at how deplorable the food was and every hour it was even put together. The fries were crispy fried nearly burnt and hard as a rock on both plates. The chicken fingers looked like they had been on a Crack for a while. They were so small they didn't even show outside of the bread. They're were three pieces of Chicken strip and they all fit in the center of the bread. It was absolutely ridiculous and not no where near worth 29 dollars. My husband Chicken was the same way and he asked for the steps to be doused in the barbecue sauce like always. They gave him 2 cups of bbg sauce beside the chicken in his plate. He did not get his cole slaw and this visit was just all around a joke. If I did not live so far away from them I wound have to that so called food right back up they're and got my money back.

I ordered kick in chickin sandwich meal today with go through. From the location oz zaxby to my home takes 5 mins. When I came home and i tried to eat the meal , the meal was so cold and at least cooked 1 hour ago. Patotoes was cold as well. I am university student so Most of time i eat outside. I think I deserve better service, at least wanna eat something not for survive , to enjoy it. I often come to zaxby to eat. It will be my last coming. I dont wanna wasted my money. I threw the ordered food to garbage today. Please give better servicde, not to try to sell left foods.

I ordered Traditional Wings and things today in Marianna, FL. I have never seen smaller wings in my life. This is the second time it happened. If this is the practice then remove it from the menu.

Hello Mr. Seth Reed
My daughter Jakira Belle and son Jakeem Williams are employees at the Zaxbys in Douglas, ga. I went to zaxby to get my keys from my daughter and she told me that she's about to quit because your supervisor Kade has been cursing at her all morning. She asked him to stop cursing at her or she was going to call cooperate and he stated he didn't care because cooperate can't do anything to him. This is not the first time he has done this but it continues to happen and that's not professional for a supervisor to talk to staff. Not only that several of the kids that work there have told me that they are having trouble with him. And this is most definitely not acceptable. Now I'm coming to you because I feel like he needs to be fired because for one unprofessional language. If nothing happens after I have complained to you I will be filing this kind of work ethics with the EEOC. So please contact me at anytime by email [protected]@yahoo.com or phone [protected]. I will appreciate it.

We spent $32 n some change for 2 of us to eat Zaxby's and I don't mind paying that's bc Zaxbys has always held much more than standard quality of their food but tonight all of our fries are old and hard n cold and my zalad wasn't even edible the lettuce is wilted and few pieces brown and it taste so old and nasty I am so disappointed! I had been waiting for like a week to get my most favorite salad n the world and now I'm having to make us a whole new dinner after paying over $32 For dinner and it goes even beyond the fact the food was awful and we wasted our money it threw our whole entire night schedule off bc I had to cook us dinner I mean I don't even . Complain but this was ridiculous

As a a manager, Management should be taught differently. The GM ( General Manager) should have companionship on every employee life and health. I do understand some stores may be short staff, However overworking an employee is not right. for a General Manager state that the employee do not do nothing for the store. However, every Zaxby's employee works hard and work hard to help out the store. I believe if they are going to help out, they should be served equally to having a rest day or call out for over working and coming home late or in the morning.

After ordering 2 house zalads yesterday from the drive thru, we got home with our order and one zalad has (2) live flies in it. Obviously it went in the trash. We didnot return the zalad to the Sherwood, Ar store bc of time involved in the traffic right at rush hour. I feel like We are owed a gift card from this store for the unsanitary conditions and employees not checking orders b4 its handed to customers. What has happened to the quality of service we have gotten used to from this store. The microphone at the drive thru is awful and the employee cannot hear not customer can understand the speaker. This store needs a renovation. I wonder how many unsuspecting customers have had flies in their food. Im totally grossed out!

on 10/12 ck # 2650
29 Hwy 138 West Stockbridge ga,
128 Chataya
Was very hate full &rude she was having trouble with the computer
she yelled for MRS. JOYCE TO COME HELP NOW !
SHE SHUTTS IT DOWN AND TOLD HER TO REBOOT IT.
AFTER WAITING A FEW MINS WATCHING HER DO NOTHEN BUT TALK TO OTHER EMPLOYEES A FEW MINS JUST STANDING THERE . ASKED HER TO CHECK IT AGAIN.
SHE THEN SAYS IF YOU DON'T LIKE IT GO THRU THE DRIVE THUR!
SHE YELLED AT JOYCE TELLING HER TO COME WAITE ON US THAT SHE WAS NOT GOING TO.(4 OTHER CUSTOMER WHERE ALSO STANDING AND WAITING )
I DON'T KNOW IF JOYCE IS A Manage or not but no one should be a talked (yell) like she was . Please get with Joyce she can tell you a lot more
If I had to let Chataya Waite on me I would not go back
and I eat at zaxby's a few time a week

This zaxby location at the 3401 US-21, Fort Mill, SC 29715 is the worst i have seen. Waited more than 35min drive thru. It took more than 5 min per customer. Unacceptable for such slow service.

i went to do orders and could see 4 employees from window..3 with no mask at all..talking.. the only guy with mask was the one focused at his work, , all other 3 in window talkin and no mask at all serving food.. i made an order over $50, , im a regular customer and come here a few times a week with orders over $50

On July 7, 2021, I accidentally ordered a 20 piece chicken finger family in addition to my order for a total of $59.76, Chk 1674 at 12:05 pm. I called the restaurant in Gibsonton, FL and spoke with the manager. He said he would cancel the order and I will receive a refund in 3 to 5 business days.

My credit union, GTE, charged me $59.76 for chicken I never received. I filed a dispute with my credit union on July 16th. However, without proof that I cancelled the order, GTE will not refund my money.

This is not right. I want a full refund of $59.76.

I can be reached at [protected].

Thank you.

Linda D. Jones

I asked for boneless wings with 2 sides of ranch and a regular fry. I got 1 ranch and no fries- when I went back I was told I never said that and have to pay again and wait in line.
I love zaxbys but this is the second time it's happened and my first complaint and I didn't think it was much an issue then I payed twice for soemthing I never got so I'm a little irritated

Today I ordered a zalad and was so disappointed especially when the cost was $11.45!
The food was thrown in the to go container, I ordered the house zalad and there were many vegetables missing. The dressing packets had grease all over them.
Very disappointed! I wish I had taken a picture but was so limited on time.

I received a Zaxby's correspondence welcoming me to "The Zaxby's Mail Club". This correspondence included a coupon which is part of the correspondence itself. The coupon portion of the correspondence states: Bring in this card to receive a FREE sandwich meal". I have taken this correspondence to three Zaxby's Restaurants in Jefferson County, Alabama where I live and none will honor it! I guess I will just with such confusion among the restaurants I will just keep going to Chick-fil-A for my chicken sandwiches, Never had a problem there, not once!
Frank L. Tapley, [protected]

At ft benning zaxbys approximately 1340 i Thursday 29 2021 i ordered a number 1 meal with a cherry coke. When received my drink. I noticed too much ice. So requested a drink with light ice. She replied that she couldn't take the drink back. Then she asked me if i was going to order another drink. I said no. Now was willing to pour it out or what ever. Other Fast food establishment will give another drink to replace the first. I understand there are covid rules in place. However all i wanted was a drink with light ice. I do not appreciate this employee treating me with disrespect. I am disappointed that this behavior occurred on a military installation.