Zips Car Wash
Reviews and Complaints

Today, I went to Zips with my auto tag on my windshield, it would not accept the code. The attendant came out to tell me there was a problem with my account, I told him I just recently renewed about two weeks ago. He then tells me he can give me a free wash, if I go inside to straighten this out. I told him I didn't have

time and needed to leave. He then tells me , " if he was my son, would I be treating him disrespectfully?" What?! All I said is I didn't have time for this, and that is why I was using Zipps! He then yells loudly, " Have a wonderfu! Day! When a customer visits your car wash, and there's a problem, you should never

take it personally, I was in a hurry and did not have the time to wait and discuss

a problem.

C. Pasternak

Webster Groves, Mo.

I went to Zips on Grayson Hwy as I do often to wash and vacuum my car. I paid the fee and entered the line to get my car washed. The attendants wet down my car with the brushes and my my car was pulled in by the conveyer belt. I got the regular car wash for $10. As the big blue scrubs (what I call them) were hitting and soaping up my car, as I moved through I heard a loud crack or pop sound and saw that my driver side view mirror back was gone and my mirror was twisted.

When I came out I told the attendant Colin and he went back in the carwash and found my mirror case and brought it out to me. It was broken and the piece still attached to my car looked split in the middle. It looked like it might go on but the outside corner had broken off it seemed because now the case would not fit securely nor stay on. Colin went out and took pictures of my car and the mirror to send to corporate. Colin and I filed a claim by filling out the claim report at his desk.

He told me he would send it to corporate and as soon as they reviewed it, they would contact his store and somebody would call me to let me know what they would do about fixing my mirror. He said, most likely they would fix it... I did not get a copy of the claim. The next week and the week after I went back because I hadn't heard anything and spoke to Chaz this time who told me Colin was the asst. mgr and a girl who was in and out was the manager. He would let Colin know I came by but I should come back because Corporate doesn't give them the outcomes. I just want my driver side view mirrow replaced so my 2019 Chevy Cruze looked like it did before my encounter with Zips Car Wash on that day. I want a call from corporate or the real manager of that store because Colin and Chaz look between 19-21 and have no decision making power. Zips please reach out so this can be resolved. I will be going back to Zips on Grayson on 04/23/2022.

Thank you.

AW

I'm requesting some kind of refund been calling customer service number for several days to no answer i want all my account closed now.

you took money out of my acoount after i took my car in to be washed.. how dare you.. YOU ... have no right to automaticly sign me up for your services just because i washed my car there.. as far as i am concerned you have sgtolen my money that i have worked for. you have taken money that doesnt belong to you.. I WANT MY MONEY REFUNDED ASAP !

I WILL NEVER USE YOU CAR WASH AGAIN.. AS FAR AS IM CONCERNED YOUR COMPANY IS DISHONEST AND I DO NOT DEAL WITH DISHONEST PEOPLE...

My wife purchased a membership and it doesn’t have her name or license plate number in it. This is not the first time this has happen. Everytime we go to get the car washed we can’t because of this screw up by your people. Refer to the latest receipt.4-9-22 Saturday 6:05 pm by greeter ctn: 838332 pwc 86232 kswic 37th

My wife paid for this with her card and still Donna Crider Grider name and plate 334E2D is on the receipt. This is not correct and needs to be fixed

Whenever I'm in town, this WAS the only place I'd go to wash my vehicle. Was just there, day before yesterday. Today, I was walking my dogs, and the owner or whoever he has been super rude threatening to call the police on me because he said he videotaped what he saw(and it did appear that way) that my dog was doing the #2 on his property. I'm a responsible dog owner, and I respect People's property as if it was my own. As I tried to explain to him that my dog is old and has a GL condition where he looks like he's using it, but nothing comes out, and if it did, I CLEARLY HAD pooped bags on my leashes to clean it up. He threatened to call the police on me and wouldn't let me get a word in, over-talked me, and wouldn't come see when I tried to show him. Is that how you treat a woman in a non-threatening situation? You treated a good customer like [censored]! You sir NEVER have to worry about me or anyone I know here setting foot on your property ever again. I pray one day you open your ears and are more compassionate with old pets out for a walk. I hope your day gets better. GOD Bless you.

AA

A Q Zips Car Wash Wichita, K.

In September 2021 I agreed to what I was told was only one (1) month unlimited car washes. I went two (2) times, as I do not even live in the area. The beginning of April I noticed a withdraw of $35 for a membership I did not sign up for. I cancelled the membership online and was given a refund of $35. However, upon further investigation, I noticed $35 has been taken out of my account every month for an additional $210, without my authorization. I have sent several requests for a representative to speak to, and called [protected] (which funny enough is always experiencing a high call volume). I would like a full refund of $210, before I am forced to notify my attorney. I can be reached at [protected].

Nancy Sweet

This is the worst company I have ever dealt with, so bad I just filed a complaint with the bbb. I tried to suspend my membership for 6 months, due to moving to second home for summer, and no zips in the area. They asked for my address info, phone number, membership number, and then after they charged me for another month, said they can not find me in their system, now they want the first 4 digits of my debit card, that isn't going to happen, if you cant find me with the info I gave you, that you requested, your system really sucks. I sent this same info to one of their customer service reps, and now I told them to forget about a suspension on my account but to cancel it, and guess what crickets. This is why their rating with the bbb is a 1.05. Do not use this business

I cancelled my subscription in July 2021. I have not used this service since June 2021. I am still being charged monthly. The price has even gone up.

I went back to the location (Maryville, TN) where I purchased the subscription and I was not even in the computer, so they could not cancel me. My credit card has sent you letter after letter and they has not been any recognition of their letters by the company. My only option is to cancel my credit card and I do not want to do that.

I canceled membership and they keep taking my money and won't reply to my calls. Today I had my daughter taken into Dr office and saved my money for today, only to get turned away cause what had saved was taken from zips car Wash so therefore my daughter could not get the medical assistance that she needed nor her medicine because I was insufficient funds this is bull crap I'm tired of them taking my money last month they did it this month they did it I'm done hello can anyone respond

I visited this place one time back in January and now i find that i have been charged for a monthly membership for February, March, and April. This is a scam and i never signed up for a monthly membership. Very concerning that a company would take my one time visit and start charging my bank account a monthly charge. It is nothing less than theft. My bank account has been charged $129.60 since i visited this business One single time. They took it upon themselves to charge my bank account a monthly fee after i visited them one single time.

Since new management took over things have gone downhill.

The main tunnel wash is always coned off and they say no tokens left. vacs either don't work at all or wont suck up a crumb.

I have got out and talk with manager who says things will get better. I have gone 4 months with horrible service. Paying full price for crappy service. Today again main tunnel wash was down and when I said something to attendant he said well if you dont like it go to another car wash. NICE.

I want refunded for the last 4 months and let people know when your up and running. You had no problem making the front of building look better but everything else is crap.

In November 2021, my truck was damaged. The manager of the location and his staff were great and helped me fill a claim. The claim was approved, and I have never gotten a check. I even have a copy of the approved claim. Amount owed is $800

Don McCarty

[protected]

My name is cheri shomaker. I just noticed that I was charged 20.00 for I don’t know what for. I would like it if you would remove the 20.00 from my account. I have not been to the car wash In ballwin mo. at least a month. I don’t appreciate money taken out when I wasn’t even told. Please take it out asap. Thank you

Rockingham NC. This company is never open when it’s supposed to be. There are several occasions where I would stop by to get my car washed, even In the middle

Of a “sunny day” and they are closed. Today is May 27th 2022. The website claims they open at 8:00 am. I been waiting since 7:54a.m and now it’s 8:25 am. Several cars have came by and still no one is here. With the way gas prices are now there should be no reason this very successful establishment is not open the hours they advertise to be open. Needless to say I’m very upset.

I signed up for a membership in January 2022,at that time they offered the ultimate wash with all the extras for $10 for unlimited washes for a month,in February they auto debited my card for $40 for the same wash,which I received an email for.I tried to call the business, which I'm not sure why they have a phone because no one ever answers it,so I had to drive to Zips to speak with an employee who advised me that I had to go online to cancel,when I went online I filed out the necessary info & received an auto reply email,stating it would be cancelled for March,today March 26th $40 was taken from my card again.Theres no way to speak with a live person,no customer service,I had to send another email.My card will be cancelled to prevent this from happening again

I try to log in my account and request a hold on service and billing because my truck was in the body shop and cannot be washed for 30 days. I cannot log in. I try to set up an app, it asks for my membership number and tells me it's an invalid number. The monthly billing on my credit card certainly isn't invalid.

I emailed a ticket to fix this and I am told to go to the car wash location where I got the membership. Makes no sense. Don't you people maintain your accounting records and billing at your office? The purpose for a website and online account is so that I don't have to physically go to there.

I am an unlimited member but I am thinking about cancelling it. I go to the Zips Carwash on Hacks Cross Road in Memphis Tn. The past 2 times I went to get my car washed the car wash was either closed (with people doing maintenance in the lot) or today I got into the wash, had soap put on my vehicle and then all water stopped as did the scrubbing brushes. The car continued through the wash and I was left with a filthy soap covered car. Also, since the new vacuum system was put in I have had only 1 time when the vacuum was working with good suction. I did not join for unlimited washes to have these kinds of problems. My name is Hiram H Shepard. [protected]@aol.com