Zips Car Wash
Reviews and Complaints

We've been going to this car wash in Shawnee, Ks. for the past 25 yrs. At first to was just a wand wash in a bay, but the drive thru was really great.

I bought memberships for my wife's car, and my truck. Things were great until ownership changed hands.

Our memberships are losing money. As of late, each time I arrived promptly at 7:00a.m., I'm greeted by orange cones and yellow tape. Yesterday morning was "the straw that broke the camel's back"! I promptly voided our memberships, electing to begin hand washing our cars elsewhere.

At 79 yrs. young, I shake my head at the disfunction around me...and now this.

Bob Tarpey, Shawnee, Ks.

First, my husband went for a pay as you go wash not a monthly membership and was charged $35 for a membership instead that charge went through on 3/7. Then, today 3/19, I discovered another $30 pending transaction from our other account; my husband did not give his card for payment; the associate just scanned the license plate and gave no receipt. These ways of doing business is unacceptable and downright shady. My husband spoke to Tony today, and he is new there at the Little Elm, TX location where my husband usually goes; Tony referred my husband to call back during the week; we prefer to speak with someone today, and there is no one available to answer or it refers to a non working number. Overall, we would like at least our $30 back that is pending charge as of 3/19; we our willing to pay the $35 as we have gone twice this month once around 3/7 and once today. Needless to say, once we are refunded our $30 and it is agreed to Never charge our cards for any further transactions, we will not be back nor refer anyone to you all for the way you conduct business is dishonest. If you all are not compliant with our requests of ceasing charges on our account and refunding our $30, then we will be forced to take legal action. We have proof in our back accounts of your unauthorized transactions.

I paid to renew my monthly subscription yesterday and it was taken off my card and I they attempted to take it again this morning. No one is answering the phone at my local stores

In January I was approached by a young man at Zips car wash about a month of car washes for 10. And it was a one time payment and that was it. I said do not want to be charge monthly cause I don’t go to the car wash that often. He promised me i want. Now it’s March and my sons money for school card has been charged 35 twice. For February and March. I been trying to talk to someone but can’t. I need a refund for false advertisement.

Change my debit account for 35.00 On February 15 went to wash my car one of your employees asked would I like to pay 15.00 for a month didn't explain that their would be a 35.00 change the next month please return my money

Employees have lack of knowledge and a very bad work ethic.

Back talk to customers and play on phones all the time.

Employees are parked in the handicap spaces with expired temp tags.

Not a real good look for the company.

Most of the Employees look like they are trying to do their job but no supervisor on property to help with customers.

So I decided to cancel my membership (2017) and to go to club carwash.

The environment there is so much nicer than zips.

Word of mouth will hurt and reputation.

Then again nothing will change that's just horrible.

Their world we just live in it.

On March 2,2022 went to car wash at

4651 Little Rd, Arlington, TX 76017

When I went in my car was totally painted but when I came out my paint was missing both the workers & the manager on duty seen my vehicle before & after, I have been through this wash several times & District Manager Aaron without even looking at my car, denied my claim saying my car had air bubbles,which it didn’t, no one contacted me I got the number from the employee. I want my vehicle fixed, this company is unprofessional you can’t get anyone to respond or answer the phone for customers!

i went to your car wash on feb 14 2022 and purchased a 30 day special that ya'll was having. the guy at the car wash charged me 16.13 for this promotion he gave a sticker to put in my car windshield for 30 days. He told me that after 30 days the sticker would be no good. however I went two weeks later and on the first of March I was charged another $8.60 on my card and the 30 days was not up yet. On the 30th day which is March the 14th the promotion was suppose to be cancelled and I look at my Bank account and this company charged me $37.63 for something I did'nt approve and I want the last to tranactions refunded back to my account. what can I do to see about this being done. you can contact me at [protected] my name is Michael Williams

this is steve kane. On march 13, 2021 around 1 30 in the afternoon I was at the zips car wash in pontoon beach, Il. I was going through the car wash and my car was in neutral. All of a sudden, the truck behind me hit my rear bumper. We then pulled out of the car wash and examined my rear bumper and figured that he did about $1000 dollars of damaged to my car. He didn't have a scratch on his front bumper. Too understand all of this, there are rollers in the car wash that guide the cars through the car wash and at the end of the wash, you then put the car in drive and exit the car wash. It wasn't the the guys fault behind me and it certainly wasn't my fault. It was the car wash's fault by having us too close in the car wash itself. please contact me at [protected] to find out more details. I have fully described what exactly happened on sunday afternoon around 1 30.

I Went To One Of Your Zips Locations on 3-13-22 around 5 pm and there was a issue with the machine it scraped the rear right bumper on my car up my phone number is [protected], thanks

My 2019 GMC Sierra Denali was damaged at the Manitowoc WI location on 11/30/2021 Since this happened I was advised to get two estimates which I did and turned into the wash, they filed a report that afternoon and said I would be hearing from someone in about 72 hours. It has now been over 3 months I am being ignored and forced to drive around in a 70K truck with a smashed right mirror. I have been more than patient and feel I am being blown off. I have been a paying customer ever since the car wash opened, this was clearly the car washes fault and I want resolution now. I cannot even have my vehicle washed until this its repaired and it is winter in WI. I have written numerous emails to Someone named Priscilla from online complaints only to be told I'm sorry and they are escalating my complaint and having someone from upper management contact me, but as always no response. I have also talked to someone named Dave at [protected] back on December 10th and again early January but only told the company is reorganizing and I will hear from someone soon. The fact your telephone number only directs you to the online site then hangs up on you only adds to the frustration.

Richmond rd charged my credit card 29.99

Hamburg zip charged my credit card 39.99

I went to hamburg zip and canceled the account there, the manager said he could not refund my 39.99 back I had to contact corporate

On 3/1/2022 The machine stopped working when I was going through, the car was dirty, the machine removed nothing and they company is not responding for the complaint. No worth to spend the time in line, it has regular issues with their system.

I have tried to cancel my account with ZIPS CARWASH since December. I have been having money issues and I needed to cut back on some things. I have requested a cancellation 12/14, 1/21, 1/24, 2/4, 2/6, 2/7, 2/13, 2/14, each time members of staff online "Demi" and "Janie L" reached out to me got my information and then never followed up with me and have debited my account in December, January, February, and now today March 3. I have not used my carwash in a long time and I deserve a refund since I can prove that i reached out to this company several times. Today I had not budgeted for this to come out of the account because I thought the account had been taken care of and closed even though I did not receive confirmation from your staff. So today my bank account has a nice 8$ left in it since you took out another payment. I am beyond upset. I deserve to be refunded since the time I have not used the carwash up to now.

I pulled into the carwash and was waiting for the employee to guide me with the wheel placement. I waited for about 4-5 min when he looked in my direction. The employee then started berating how my wheels were positioned. I was trying to position them as he was telling me to. He told me he hoped my tires would pop! He was berating me the entire time. I was extremely upset at that point so I said you weren't paying attention to me! He was face to face with me so he knew my window was down. The employee spayed me in my face with the water sprayer on a lesser power spray. I got out of my car to report this to mgt. He slammed the door shut in my face. I got back in my vehicle and he turned the carwash off and left me sitting as he threatened me! He was extremely violent! I was terrified! I called the police because he assaulted me! The police told me the video wasn't available. A police report is on file so I suggest you look at the report. The police chief told the magistrate wouldn't issue an arrest warrant because we didn't have the video! He said he was the manager! Wow! So your company has an employee who attacks customer s then smile s as he gets away with it! Just your liability on the line Zipps as your his employer!

I have previously emailed your company, received an email acknowledgment, which said I would soon receive a reply, which has not yet come after weeks.  It is clear that you cannot be reached by phone [protected]) for "technical issues" (which apparently are never resolved.)  My bank, however, has refunded 2 months of unauthorized debit withdrawals for Jan. and Feb. of 2022; leaving unauthorized withdrawals, all on the 18th of the month, for October, November and December of 2021 - totaling $104.85 - taken through fraud by your company. I use the word "fraud" because in talking with an employee at the Zips I used, he stated, with some embarrassment and apology, that employees are trained not to mention the word "membership" when customers unknowingly purchase a "club membership" after the employee suggests buying a 3 pass carwash for $14.95 (30 days) instead of a single carwash... You have left me no alternative other than to contact the Missouri State Attorney General.  DH

On Sunday 2-27-22 at 2:36pm my son took his 2007 mustang to the car wash. After coming out he pulled out to park and do wipe down etc. When he got out he saw large amounts of clear coat ripped from the passenger side door. I spoke with a lady who was polite and told me she would have someone get back to me in 24-48 hours. On 3-1-22 I finally spoke with a member of their team who asked me if I was asking about the red mustang. I said yes and she said “Ya, my DM said we’re not paying for that.” I said what? She said my DM said we aren’t paying for that car. I asked for the DM’s number and she said I could not have it. I asked why and she said no. I asked for information to contact someone about what happened to his car. She handed me a paper and said I could go out through a side exit. When I looked at the paper it is information to register for membership. What in the world. This is not ok. I have tried to call and no answer. Phone lines down. This car has been in several car shows and has won several awards.

I have been a member for over a year and the number one complaint is they advertise to be open till 8:00 pm but they’ve been closing at 7:30 pm maybe sooner if you advertise to be open till 8:00 pm you should be open till 8:00 pm for last car wash it’s bad business not to be open when you say your open period!

One more thing if I do get there early enough their always out of clean towels!

On June 27th, 2021 I went to Zips to get a car wash. Location 3910 Oxford Station Way, Winston-Salem, NC 27103.

A man working there mentioned they had a deal going on where you pay $15 and you get a month of car washes which was a better deal than getting a single wash for the day. I agreed and gave him my card to perform the payment. I washed my current car I was driving and then a week later for my other car.

Today, February 27th 2022, I notice a Zips charge for $35 on my card... confused I call my bank and ask them what this charge is as I didn't make any purchases that day. They mentioned it appeared to be a car wash place and that they have been charging me $35 a month since the initial $15 payment in June...

Now I don't know if Zips actually is aware of this or it was just the willful malevolence of the person I was talking to who got me to pay the initial $15 fee. Either way, I am out $280 for this monthly membership that I wasn't even aware of and didn't agree to.. This could have been more if I didn't happen to see this at the top of my charges to my bank account..