1xBet
Reviews and Complaints

Dear security team

My account id number is [protected].

I created my account id from 1xbet website using One click registration option. I heard this website from my friends so i was created my account and i was new.

I made deposit 2000 bdt at 03-05-2022 and 149000 bdt at 03-05-2022 at 11:35 am( local time). After made my deposit i tried to log in but I cannot log in with my password which i find on the 1xbet website after registration.

I deposited my money from our local 1xbet cash agent Whose name was Asaduzzaman. Also mention that his withdrawal address is Chattagram Chattogram kumira Sitakundu 24/7 pos.

I also not added any email or my personal details on my account as i can't log in after made deposit.

Its really worried matter for any new clients.

I contacted with [protected]@1xbet-team.com but they replied to contact with security Department. So i write here my account issue here.

Here is my New NID card And My login details which i tried after my registration.

I hope 1xbet will solve this problem as soon as possible and make my account usable so that I can use my account.

Kindly regards

Khatun

My account ID number Is [protected] name Musadiq Fareed. I have sent money in my 1xbet app Dated7-10-2022 time 2:10am through Easy Paisa fast deposit Bank in this number [protected] this dealer name was Muhammad Rashid. I am from Pakistan many hours have been passed, money has not arrived in my account, my transaction receipt ID is attached below. I have sent money on the number you gave, If you reject my application from where will I find Muhammad Rashid. I'm giving you all the proofs Tell me what is my fault in this, please be merciful with me thanks I also email and they rejected my application how do I get my money back please help me with whom am also receipt of money sending you

My Account no. [protected]

on 29/9/2022, i have some winning and perform my withdrawl, i have meet the turnover and should be able to do my transaction. Evetually the customer service email me and ask me to send my Personal Identification Photo, after that request to verified me by using selfie together with my ID and email. I do as by instruct.

After all, i have been told that by term as below attachment. I am 100% play the game using my own Identity , name as bank and myself doing all transaction. (I manage to pass all verification)

lastly my winning over 2500 is deducted, my initial balance after winning is rm5000++. after take off my winning , balance in my account is rm2000.

I have withdraw rm2000 after that, and hereby i want to file in this complaint. please do update me as i am really furious and dissapoint of your company handle this.

Thank you

I made a last deposited of 4000$ in my 1xbet account to play an odd of less than 1.3 As soon as I requested for withdrawal they denied me telling me that I had to send some documents to the security department for verification this was more than 2 weeks ago. I kept sending the documents they asked for to a point that they requested for my BVN(Bank Verification Number) I had to sent it because my money was as stake

At some point I had to tell them to just cancel my winning and refund my last deposit they ignored me

Yesterday I was asked to logging to my account to fill another form I had to do it because I don't really know what to do again..You guys have mad my life a hell since the past 2 weeks . I won't say more than that

I made 2 deposit into their ethereum wallet but they did not credited that.

I have tried

- calling them

- sending a message on twitter

- asking help on live chat

- messaged them on whatsapp

they ignored everything and above all that when you ask for update they ask you for proof again and again so I have sent them same screenshots and transaction hash 4 times.

I would recommend be very careful with their crypto agents they dont care about your money its now 1 and half day past still no response back for them.

Zero Customer Support

Abusive agents on live chats

I dont know why I trust them again and again.

I have 1400+ USD

I was requested for withdraw to 1xbet security team.Then they start their marathon verification. I trust them and I do all the things what they ask. I send asking documents to Ukraine twice. After I joined video conference. Then 1xbet ask several questions on website. I submitted all of these answers. Then they ask to send same questions answer to send 1xbet via post. I already did. They received and they asked to join again video conference. I passed successfully. They ask for birth certificate and utility bill I uploaded. Now they want these documents via post to Ukraine. It's more than 3 months my account blocked. 8 days ago 1xbet emailed they my account is being verified the result will send shorty but still I didn't receive any result. Now When I email them I receive an automatic mail that my account is under verification. Please Sir solve this problem as soon as possible. My claim was to change the withdrawal method. Now I decided to transact with same Method. Please active my account.

made deposit, got a message saying "deposit was rejected by operator" despite me sending in screenshot of transaction, and using all the info stated.

mind you, i have made 3 previous deposits using same method.

emailed, no response.

contacted via online text chat, only to get told to "please hold on"

and 35minutes later, nobody [censored]ing responded

what the bloody [censored] service is this?

On last 25/09/2022 (03:02) I made a multi bet with system setting (6/9).

The stake amount was BDT 320.

That time the odd was almost 3 or above 3.

But after winning the bet they just gave me BDT 80.They didn't give me the winning amount as the odd shown in the first place moreover they took my money.

ID number:[protected]

Betting time:25.09.2022(03:02)

Bet slip number:[protected]

These guys can’t be serious, yesterday I was using 1xbet and I was winning suddenly I got logged out and I could not access to my account, due to 2 factor authentication, I have done all what their customer service asked me to, but no result, I have been asked to send an email to [protected]@1xbet-team.com, I sent 3 emails they never answered, now I understand why 1xbet will never be on the available Ontario betting sites because its just a scam and that’s why specialists highly recommend people to avoid using 1xbet, I advise people to read more about them https://www.snbet.ca/1xbet-ontario-review,

And switch to bet365 or betway at least you will get your money and a good customer service

I opened my account and made deposit. But after made my deposit, 1xbet instantly blck my account. I mailed [protected]@1xbet-team.com but they even didn’t make response of my mail.

I complain here and find a response on Facebook. Facebook security told me to mail [protected]@1xbet-team.com.

Today i also mail [protected]@1xbet-team and after sometime security Department asked my account id. I also gave them my account id and my NID card picture. But after that they remain silent without giving replay.

Dear my account id is [protected]

After making deposit i can't log in with my password.

I didn’t also add my personal information as now i can't log in.

I kindly requested to 1xbet security team to solve my account Problem as soon as possible also give back my deposited money.

Hi, I have multi-bet on 1xbet bet id number № [protected], but in the match between Christopher O'Connell - Jason Kubler after 1-1 sets Jason got retired and not completed the match. I was shocked to see the 1xbet lost my bet though the rules say if the match is not completed how do you lose my bet?

please check and fixed the issue

I have deposited INR 20000 on 6 August at 1:35 pm. I received successfull msg. But payment of 20000 didn't credited in my wallet. I emailed 1xbet they said me send us screenshots of payment. I sent them. Then they said you payment hold by bank. Within 14 days you will get. After 14 days I again didn't get anything from 1xbet. I emailed them but they are not replying me.. I sent multiple emails and asking why you are not refund my money. They are not replying me.. I am so fed up. Please see the attachments of payment which I deposited.. please resolve my issue.

My ticket number is [#[protected]]

I have deposited INR 500 on 21st Sep but not credited on my account.

I have contacted customer service via chat and email for resolution.

Got below response on 21 Sep as stated below:

Dear user, please create a deposit request using correct reference number (IMPS, RRN, UPI, UTR) indicated in the screenshot, also use the same method to make the deposit request through which you have got the details to deposit the amount.

Please follow the steps to create a deposit request- [Go to - profile>>top up section/deposit>>>select payment method>>mention same details fill up while making transaction] and contact us.

I tried creating request but got error while doing.

I HAVE SUBMITTED ALL THE PROOFS OF THE PAYMENT.

NINGTHOUJAM SUPERMAN SINGH

17 June 2022, I'm Deposit 2000 Rupees but not deposit in my account. More than 3 months pass Please refund me 2000 Rupees. All documents attached for proof.

1xBet robbed me on13th September and 14th September on the game called CRASH which is based on cheating I was unaware that they cheat as well in which I had lost around Rs 5000 then Rs 9000 and then Rs 3000 after this I've called the customer care he clearly said to collect evidence against the game and for collecting evidence I've started playing small bets with my screen recording on and next morning I lost Rs around 900 because of same cheating issue. I've shared the video clip on their mail but they directly denying it even after their person told me to collect the evidence and the people attending the calls from their end are not at all helpful, As there is access to upload a video file here I'm attaching the video of the cheating they did. Then I have started complaining on their Tweeter Page then they blocked me there as well. Please help me to refund all these amount which I've mentioned (TOTAL AROUND RS 17900).

On 19 sep 6:28pm I deposited ₹3000 through paytm (epayment) to the account 1X bet provided to me for making deposit. The name of the person on whose account I deposited ₹3000 his details were provided by 1X bet his name is Amit Pathak. Deposit was made through my paytm account to his paytm account. My issue is I have not yet received the money on my 1X bet account instead I received a message on my 1X bet account that deposit rejected in the amount ₹3000 by operator. Yet I have not got my money back in my original source account as well (Paytm). I tried emailing them and texting again and again but they dnt seem to understand my issue. I am attaching all the proofs with this message. Please help me out.

They blocked my account & freeze my funds. I M almost lost 5000$. When you loss they never contact you, when you win they freeze customers ID.

1xbet is a FRAUD WEBSITE. Dont waste your money on this web.

They are TAX THIEF, already bankrupt in Jan 2022, their owners ON INTERNATIONAL WANTED LIST.

I ADVISE ALL 1xbet EMPLOYEES STOP WORKING WITH THIS WEB. you guys are also part of fraud, and I bet your lives are not peaceful.

Sir I was depositing money from jazzcash to my 1xbet account.Transfer request successfully done and amount deducted from my jazzcash account but when I applied TID in 1xbet account.My request rejected three times.Now Jazzcash deposit option in not available.Its my humble request to cashback my money in my jazzcash account.I shall be very thankful to u.

Regards:

M Daniyal Irfan

I had deposited my money on 1x bet using the Upi Fast option on 13th of September 2022. Neither did the transaction reflect on my account neither the money has been credited to my wallet. They aren't even listening to the complaints I have made multiple times, the customer support is worst I have seen. They just copy and paste the same message over and over again.

Collect ID :COBB37815449D414425A5F41DDF7C947AD4

Transaction ID: T2209132046061744822349

Utr number : [protected]

Payment method : UPI FAST option Using phone pe.