1xBet’s earns a 4.5-star rating from 1321 reviews, showing that the majority of bettors are exceptionally satisfied with betting experience.
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Replied
Deposit problems
Deposited total 600 aed. It is not appearing in my account. I noticed that it only happens when I use my debit card. I tested it on my other card and it works.
It is not even appearing on the messages tab but the transaction was deducted from my balance. I need a response to this. I lost 300 the same way last time and you guys keep on saying you'll have it resolved.
Desired outcome: I want it reflected on my account or a full refund
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your feedback. To understand all the situation, please describe your question in more details and provide your client ID, the exact date, time, amount of your transaction and the name of your payment system. We will check all the information and get back to you with an answer
All the best,
The 1xBet Support
Replied
1x bet withdraw problem
Hi Team as per your suggestion i messaged team in facebook but there is no reply from their end and 5 days completed now... Even in mail also they are not giving any proper reply.
Just giving bot messages like this
Your data is currently being verified. You will receive an answer shortly.
Or
All requests are processed in turn. Please wait, you will get a notification.
Please take this on priority this is life and death matter for me.
Desired outcome: Please release my withdrawal amount
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for contacting us on Facebook Official page. Your request is currently under review. As soon as we have new information, we will respond to you in private messages. Also, please see these instructions to avoid such situations in the future - https://goo.su/58hy
All the best,
The 1xBet Support
Replied
A cheating made me lost around Rs 17900
Hey this is Sufiyan, I have got cheated for Rs. around 17900 in the game called crash, I've played many games but there were some error which pulled back the timer and blast the plain once the time has past, I've lost 3 games last night of around 9000, 5000, 3000 after that I've started playing game with my screen recording on to just collect the video evidence of your error as an example to show what happened with my previous bets as one of your advisor on costumer care said after the incident to forward the complain and getting my all money back I'm attaching that video with this complaint and the same error happened in the morning which cost me 900.
Desired outcome: Please help me out in this to get back my Rs 17900 with I lost because of the error
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your feedback! In order to resolve your situation, we kindly ask you to contact us by our 1xBet Official page - https://www.facebook.com/1xbet.ind/ with providing your client ID. We will check all the information and get back to you with an answer
All the best,
1xBet Support
Replied
Withdrawal did not deposited to my account
I am Isuru Vithanage 1x bet account number [protected], did a withdrawal of Rs 30000 two days back. But, still withdrawal didnt deposited to my account. I did several complains, but still didnt recieve a fair response. Please be kind enough to have a look.
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. If you are having any struggles with your own 1xBet account, please let us know at public.relations@1xbet-team.com so that we could assist you the best possible way
Best regards,
The 1xBet Team
Replied
Withdrawal issue in 1x Bet
Hi Team,
I am using 1x bet from last 3 years and i never faced any issue with them until 10th Sep 2022...I lost so much of amount in 1x bet in this year and i have recovered the amount by playing again...but now 1x bet team refusing to withdraw the amount in my account and asking to share the documents to security team.
After sending all the documents whatever they asked for now they are messaging me like this.
1.All requests are processed in turn. Please wait, you will get a notification
If i mail them again they are mailing like this.
2.System notification. Suspicion of spam! If we keep receiving multiple messages from this address, the e-mail address will be blocked automatically by the system.
its been 4 days and still i am unable to withdraw the amount and if this withdrawal does'nt its DO OR DIE for me.
I have so much of debts and cant pay now without this amount if you people doesn't give my money I WILL SUICIDE.
Desired outcome: Please release my amount i request you
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your feedback. On your situation, we kindly ask you to contact us by our 1xBet Official page - https://www.facebook.com/1xbet.ind/ with providing your client ID. We will check all the necessary information and back to you with an answer
All the best,
1xBet Support
I already did this but no response from facebook team from 2 days... Can you please check once and prioritize this and clear my withdrawal issue asap
Replied
Deposit from upi fast it's done but after payment successful then rejected by operator and money deducted from my account
payment from upi fast on 1xbet amount 2000 after successful payment then in game app said rejected by operator, money duducted from account and successful paid to 1xbet but 1xbet did not add this amount
Desired outcome: Please add this or refund [protected]@upi
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. If you are having any struggles with your own 1xBet account, please let us know at public.relations@1xbet-team.com so that we could assist you the best possible way
Best regards,
The 1xBet Team
Replied
Payment not received because of a wrong result
As per the below attachment I have placed a bet for NZ VS SA Legends Cricket match (World Road Safe T20) on 12/09/2022. As per the result my bet is correct but I lost my money from that. Please attend to this as soon as possible, I am waiting hear from you immediately.. thank you.
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. If you are having any struggles with your own 1xBet account, please let us know at public.relations@1xbet-team.com so that we could assist you the best possible way
Best regards,
The 1xBet Team
Replied
G sir mara deposit account may nahi aya
G sir mara deposit account may nahi Aya ji
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. If you are having any struggles with your own 1xBet account, please let us know at public.relations@1xbet-team.com so that we could assist you the best possible way
Best regards,
The 1xBet Team
Replied
Totally unresponsive support
2 months ago I requested my 2 way authentication to be removed since I lost access to google auth. Their completely useless chat support referred to me to [protected]@1xbet-team.com saying "our specialists will help you with your issue". Well I sent them 4 emails few weeks apart and got NOTHING. Not even an automated message.
I turned back to their chat support and twitter asking to help me understand why I am not able to get an answer from their email team. They all respond the same "we are not authorized to help you with this issue".
I am pretty sure I was blocked by their email team (since no answers) but nobody at 1xbet wants to help me with the issue. I tried emailing them with my other account and they responded - saying I need to contact them on my main account.
Steaming pile of garbage. Cost me a few hours to try and resolve the issue ... NOTHING.
acc: [protected]
Desired outcome: I would like my 2 way auth issue resolved.
Hello? Can I get any help regarding this issue? It has been MONTHS
Below you can see the amount of mails I have sent - none of them were replied to.
Its been 6 days since I last wrote to their support via email and still got nothing back.
OK I will try but as stated above it has been 2 months and they still haven't responded.
Thank you for your feedback. In order to resolve your question, you need to contact our Support Service - info-en@1xbet-team.com directly with providing your client ID. We kindly ask you to send an additional request to the Support Service and provide us with the feedback. Your appeal will be worked through and you will be notified about the results
All the best,
The 1xBet Support
Replied
Deposit problem
Mera deposit amount mere 1xbet acount mai nhi aaya screen shot bhi attach kiya hai dekhiye
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. If you are having any struggles with your own 1xBet account, please let us know at public.relations@1xbet-team.com so that we could assist you the best possible way
Best regards,
The 1xBet Team
Replied
My Deposit problem
IAM Transfer money in your site Bank Account but my money is not transferred to my XBET Account IAM send a screen shot of your chat operating and financial and security mailbox he is not reply me where is my money give me back my money you are a big scam I have created a vedio in Facebook and YouTube against your App I want my money back you are a scam scam
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your feedback. To understand all the situation, please describe your question in more details and provide your client ID and the name of your payment system. We will check all the information and get back to you with an answer
All the best,
The 1xBet Support
Replied
Liga Portugal: Santa Clara vs Maritimo
Portugal premier league official website shows, Santa clare vs Maritimo match ball ppssession is 41:59 but you confirm the possession was 51:49. I took Santa clare 50.5% under but it lost. Why lost? Which source you follow for counting the ball ppssession? It is tottally unfair. I providing the official website link. Plz check that inform your officials.
https://www.ligaportugal.pt/en/liga/jogo/20222023/ligaportugalbwin/5/4
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your feedback. In order to clarify all your questions about the bet slips, you should contact our 1xBet Official page - https://www.facebook.com/1xbet.ind/ with providing your client ID and the bet slip numbers. We will check all the information and provide you with the answer there.
All the best,
1xBet Support
Replied
Deposited money never appeared in Gaming ID
Gaming ID: [protected]
Transaction ID: 71ENEE10
Client Number: [protected]
Agent Number: [protected]
Time: 4.15 PM
Date: 22.08.2022
Amount: 17500BDT
Transaction ID: 71ETRXP2
Client Number: [protected]
Agent Number: [protected]
Time: 7.34PM
Date: 25.08.2022
Amount: 19500BDT
Transaction ID: 71EZT8H5
Client Number: [protected]
Agent Number: [protected]
Time: 7.25AM
Date: 29.08.2022
Amount: 20000BDT
All three transaction I have done with my Nagad account to 1XBet but it didn’t appear in my account. They said the money didnt reach to them. They asked for video. I sent. They asked for Financial statement, I delivered.
Then they didn’t replied.
Desired outcome: As I have sent my money correctly by writing correct details.Can you please sent my money to my account?It's been a while I am mailing you but no one is responding!.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your review. We kindly ask you to contact our 1xBet Official page - https://www.facebook.com/1xbet.ind/ and send all details there. Specify the exact date, time, amount, the screenshot of your transaction and your client ID. We will check all the information and provide you with the answer there.
All the best,
The 1xBet Support
Replied
Transaction made but amount not added in my account
Since 4 days I'm continuously writing them emails, sending screenshot and other details in chat but no solution. They don't even bother about your complaint not even writing you back. I have made payment on the mobile number showing on their website via new paytm payment mode. But now whenever I try to add the amount by putting transaction Id only getting this error transaction already activated or not found. Feeling tortured.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your feedback. To understand all the situation, please describe your question in more details and provide your client ID, the exact date, time, amount of your transaction and the name of your payment system. We will check all the information and get back to you with an answer
All the best,
The 1xBet Support
pls i deposited GH50 Ghana cedis into my 1XBET account but it has not reflected in my account
for the pass 3hrs now .
i later did my second deposit and that was GH40 it came but my other money GH50 has not reflected in my 1XBET account
transaction ID [protected]
date 13th October 2022
time :124pm
day: Thursday
pls what is the problem
Replied
Deposit problem
Sir,
Gaming ID : [protected]
Transaction ID :9HR6QSL79U
client number :[protected]
agent number :[protected]
date :27/08/2022
time : 08:46 PM
amount : 700 TK
Payment method Bikash
Plz solve this problem As you possible
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. If you are having any struggles with your own 1xBet account, please let us know at public.relations@1xbet-team.com so that we could assist you the best possible way
Best regards,
The 1xBet Team
Replied
Money deducted from my bank account but not credited in
I deposited Rs 5000 in my 1xbet account [protected] on 04 August. Amount deducted from my bank account but not credited to my 1x bet account [protected] till now. I mailed bank statements of my account from date I deposited to till now but still I didn't get refund. Customer service is very poor. Please kindly refund my money soon.
Date of transaction: August 04
Amount of transaction :5000
Desired outcome: Refund my money
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. If you are having any struggles with your own 1xBet account, please let us know at public.relations@1xbet-team.com so that we could assist you the best possible way
Best regards,
The 1xBet Team
Replied
1xbet
I deposited 500 rupees in 1xbet then i created deposit request i didn't receive money into 1xbet
Desired outcome: My diposit pending
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. If you are having any struggles with your own 1xBet account, please let us know at public.relations@1xbet-team.com so that we could assist you the best possible way
Best regards,
The 1xBet Team
Replied
Withdrawal of 27000$
I have provided all the proof they have requested and called many many times and sent numerous mails and getting same reply to wait 7 banking days (although agent said for crypto it's 24hrs max) which already passed by a long shot now and they have stopped answering mails and calling is useless.
I can present all the necessary proof yet I did not even receive a transaction reference from their side.
They also mentioned that crypto can only go back to the same wallet deposited otherwise won't go through on top of that they were doing the transactions manually according to consultant in chat.
Desired outcome: receive my withdrawal
after 3 weeks of discussions and 1xbet stopping to answer they came back yesterday sending me a hash after asking for it numerously in vein...
i tracked the hash they sent and to my shock the money went to another wallet lol...i tell them it's wrong however they come back to me saying that i need to be careful while depositing and that they sent to what i input in the withdrawal box...I WOULD ACCEPT THAT ANSWER IF THE DIFFERENCE WAS MINIMAL MISTAKES HAPPEN...ALTHOUGH I REVIEW IT 10 TIMES BEFORE CLICKING AND THE ADDRESS SHOWN IN THE TRACKING WAS COMPLETELY DIFFERENT NOT EVEN ONE DIGIT MATCHING.
so yeah they sent to their own wallets claiming i made a mistake.. they are crooks and thieves...they stole my money although i have already put over 600k.the audacity on them!THIEVES!
i have all the proofs their mails chats and all.
Update by Michelkh
Aug 30, 2022 4:24 am EDT
you can also check the info and security mails
info-en@1xbet-team.com
security-en@1xbet-team.com
they have all my details and stopped replying
Update by Michelkh
Aug 30, 2022 4:19 am EDT
The withdrawal was made on 15th of august 14:23 to my crypto wallet Tether ERC 20 for 100,000 AED
you can also check the info and security mails
info-en@1xbet-team.com
security-en@1xbet-team.com
they have all my details and stopped replying
The withdrawal was made on 15th of august 14:23 to my crypto wallet Tether ERC 20 for 100,000 AED
account number: [protected]
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your patience. We've checked all the information regarding your situation with the Security Service. A responsibility for the accuracy of payment details for the withdrawal of funds is on your side. We kindly ask you to be attentive when filling out the payment form to avoid such situations in the future
All the best
The 1xBet Support
Thank you for contacting us.
We've sent a corresponding request to the Security Service regarding your question. As soon as we receive new information on your situation, we'll surely get back to you with an answer
All the best,
The 1xBet Support
Thank you for your feedback. To understand all the situation, please describe your question in more details and provide your client ID, the exact date, time, amount of your transaction and the name of your payment system. We will check all the information and get back to you with an answer
All the best,
The 1xBet Support
Replied
I made a deposit request on 15th august at 10.38pm but I didn’t get money in my account.. I sent email but no reply from 1xbet authority..
Gaming id:[protected]
Transaction ID :[protected]
Client num:[protected]
Agent num:[protected](Rocket)
Amount: 790tk
Date and time:15.08.22,. 10.38pm
Desired outcome: Please add money to my account
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your feedback! In order to resolve your situation, we kindly ask you to contact us by our 1xBet Official page - https://www.facebook.com/1xbet.ind/ with providing your client ID and the transaction details. We will check all the information and get back to you with an answer there
All the best,
1xBet Support
Replied
Payment not received
I have deposited 1xbet 10000 on June 1st 2022 10.47pm. but still i have nt received any amount to 1xbet .
It's been three months i have not got any reply from your side.please contact me.
I have done by net banking through phone pe it's been debited from my account and the bank has confirmed that merchant has received.
Desired outcome: I need refund my money so please refund
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. If you are having any struggles with your own 1xBet account, please let us know at public.relations@1xbet-team.com so that we could assist you the best possible way
Best regards,
The 1xBet Team
1xBet Reviews 0
About 1xBet
Sports Betting: 1xBet offers an extensive range of betting options on a wide array of sports. From popular sports like football, basketball, and tennis to less common ones such as esports, the platform has it all.
Casino Games: Apart from sports betting, 1xBet also offers an online casino with a variety of games like slots, table games, live casino games, and more.
Other Betting Options: The platform also offers a range of other betting options like lottery games, financials, and more.
Global Presence: 1xBet has a wide global presence and supports multiple languages and currencies.
Licensing: It's important to note that the legality and regulation of online betting platforms like 1xBet can vary by country. The platform has faced some controversy regarding its licensing and operations in certain countries.
Remember to always bet responsibly and ensure that any betting or gambling activities you engage in are legal and regulated in your country or region.
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, you will need to create one by providing the necessary information and verifying your email address.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which can be found at the top right corner of the website, and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with 1xBet. Make it specific and clear, for example, "Delayed Withdrawal at 1xBet" or "1xBet Account Verification Problems".
4. Detailing the experience: In the complaint details section, provide a thorough description of your experience with 1xBet. Include key areas such as:
- Account Access Issues: Describe any problems you've had accessing your 1xBet account, such as login difficulties or account suspension.
- Transaction Problems: Detail any issues with deposits, withdrawals, or bet settlements, including dates, amounts, and any correspondence with the company.
- Customer Service Interaction: Share your experiences with customer support, including response times and the quality of assistance received.
- Technical Glitches: Mention any technical problems you've encountered on the 1xBet platform, such as app crashes or website errors.
- Policy Concerns: Discuss any policies that you find unfair or problematic, such as terms of service or bonus conditions.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as screenshots, emails, or chat logs. Do not include sensitive personal information like passwords or full credit card numbers.
6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with 1xBet. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, account reinstatement, or another form of resolution.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is true to the best of your knowledge and that your desired outcome is realistically achievable.
8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.
9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or potentially from 1xBet representatives addressing your concerns.
Yes, 1xBet takes the security and privacy of its users seriously and employs advanced security measures to protect their personal information.
Yes, 1xBet is a legitimate online betting site that is licensed and regulated by the Curacao Gaming Authority.
The legality of using 1xBet varies depending on the country you are in. You should check your local laws and regulations to determine whether it is legal to use 1xBet in your jurisdiction.
1xBet was established in 2007 and has been in operation for over a decade, providing its services to users around the world.
1xBet offers a wide range of sports and events to bet on, including popular sports like football, basketball, tennis, and horse racing, as well as more niche sports and events.
1xBet accepts a variety of payment methods, including credit and debit cards, e-wallets, bank transfers, and cryptocurrencies.
1xBet uses advanced algorithms and software to ensure fair play and prevent any manipulation or fraud.
Withdrawal restrictions may apply depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.
1xBet offers a variety of bonuses and promotions, including welcome bonuses for new users, regular promotions for existing users, and special promotions for major sporting events.
Yes, 1xBet has a mobile app and a mobile-optimized website that allows users to place bets on the go.
1xBet's customer support team is available 24/7 and can be reached via live chat, email, and phone. They are generally responsive and helpful.
Yes, 1xBet allows users to set limits on their betting to help them manage their gambling responsibly.
Yes, there is a minimum deposit requirement for 1xBet, which varies depending on your chosen payment method.
Yes, 1xBet offers live streaming of a variety of sports events, which is a popular feature among its users.
1xBet operates in many countries around the world, but there may be some restrictions in certain jurisdictions. It is best to check with 1xBet's customer support team for more information.
To verify your account with 1xBet, you will need to provide certain documents, such as a copy of your ID or passport, as well as proof of address.
Withdrawal processing times may vary depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.
Yes, 1xBet offers in-play betting, which allows users to place bets on sporting events while they are in progress.
Yes, 1xBet has a responsible gambling policy and provides resources and tools to help users manage their gambling responsibly.
The maximum amount you can win with 1xBet varies depending on the sport, event, and bet type. It is best to check the terms and conditions for each bet to determine the maximum potential payout.
Overview of 1xBet complaint handling
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1xBet Contacts
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1xBet phone numbers+44 1273 256987+44 1273 256987Click up if you have successfully reached 1xBet by calling +44 1273 256987 phone number 2 2 users reported that they have successfully reached 1xBet by calling +44 1273 256987 phone number Click down if you have unsuccessfully reached 1xBet by calling +44 1273 256987 phone number 0 0 users reported that they have UNsuccessfully reached 1xBet by calling +44 1273 256987 phone number
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1xBet emailssupport@1xbet-team.com100%Confidence score: 100%info-en@1xbet-team.com80%Confidence score: 80%Supportpublic.relations@1xpartner.com60%Confidence score: 60%Supportsecurity-en@1xbet-team.com50%Confidence score: 50%Security Departmentb2b@1xbet-team.com50%Confidence score: 50%Partnership Queries (Online)marketing@1xbet-team.com50%Confidence score: 50%Public Relations and Advertising
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1xBet social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 05, 2024
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