1xBet’s earns a 4.5-star rating from 1340 reviews, showing that the majority of bettors are exceptionally satisfied with betting experience.
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Replied
My money I transfer to your bank not credited to my 1xbet account
My name Nnaemeka Peter ezeka i transfer 1000 naira from bank account to my 1xbet but the money did reflect on my 1x bet account.my id [protected]
17 August 2022- 10 : 50 pm GMT+1
Desired outcome: Please credit my 1xbet account thanks
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your feedback. Could you please specify, have you contacted our Support Service? If not, please write to this e-mail address - info-en@1xbet-team. com and describe all the situation with providing your client ID number and the transaction details (the exact date, time, the amount of your transaction, payment system and screenshot of your deposit). You will surely receive the help you needed on your question
All the best,
The 1xBet Support
Replied
Deposit Issue
I have made a deposit of 50000 INR through Astropay to my 1x account on 16th August, 2022 at 3.41 am IST. Money got debited from my Astropay wallet but did not get credited to my 1x account.
It has been more than 38 hours and I have not received any sort of resolution to this issue. I have provided all the screenshots in call, chat and email support multiple times. All I am getting is a template response saying we are processing , please wait for 3 hours. Many 3 hours have passed but there is no interest from 1x in addressing the issue.
I have messaged in Facebook official page as well and there is no response.
Account id : [protected]
I am attaching screenshots of transaction for your reference.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your feedback. On your situation, we kindly ask you to contact us by our 1xBet Official page - https://www.facebook.com/1xbet.ind/ with providing your client ID and the transaction details. Your appeal will be worked through and you will be notified about the results
All the best,
1xBet Support
Replied
Withdrawal request
Hello,
I have some winnings on my account and wmi want to withdraw the money. When i request withdrawal i get error like to send my doxuments to security department, i sent the documents but thry dosent care at all, they keep sending me messages like show us proof of your purchased flexepin vouchers. I sent them screenshots, they said please sens full size screenshots from laptop, ok, i sent... then they please sent jpg or png format, okay i sent png format, after png screenshots they asked for pdf proof, okay i sent pdf proof, after that they asking again for laptop screenshots. They just joking. Please help me, this is third time when i get scammed with withdraw.
Desired outcome: 15000$
The complaint has been investigated and resolved to the customer's satisfaction.
Thank for your review!
To understand all the situation, please describe your question in more details and provide your client ID number. We'll surely check all the necessary information and get back to you with an answer
All the best,
The 1xBet Support
My gaming Id: [protected]
On August 13, 2202, I tried to withdraw fund from my 1xbet account 240€ to the skrill account that i used since a some time but the withdraw request was rejected and they told me to send email to security section for document verification. i sent the email with my game ID. in their response they ask me to send them a photo of my national id card for verification that i did. Atfer they asked some screenshot from the skrill account that i used to deposit fund the 1xbet account. i also did it even i was after several screenshot because some screenshot don't their requirment. After this they asked me the national id card of the person owner of the person owner of the skrill account because i was a friend's skrill account. i did this also. they asked my relation to this person: i said it's a close friend. They asked me about perfectmoney account because before i used perfect money to deposit fund to my account, it was my husband perfectmoney and i send them a photo of national id card of my husband after they asked it. After this they asked me about the relation that i have with to person: the one was a cousin but the other i don't know who. They said the information will be proceced and i'll get an answer.
The next morning i got an email that my account was closed and the multiaccount with it. Wooooooow. i reply to the email but only one response refer me to their decision and all others email i sent was igored as they said in the email.
i asked my cousin about his account and he said me that he also used the skrill account of our friend to deposit fund in his account.
The other guy i don't who it's possible that he also used this skrill account.
I DIDN'T NOT USED MULTI-ACCOUNT BUT 1XBET BLOCKED MY ACCOUNT. I have played honnestly and have done sacrifice to earn the amount in the account.
They ignored all the email i sent about it to the support team or the security.
i want to be refunded cause they wrongly blocked my account. i don't know that someone else used the skrill account and also i was able to provide them all the info they asked me i was honnest from me but they wrongly blocked me with all the fund i has on the account.
i attach here a screenshot of the email said me that they blocked my account.
i have 540€ in the account blocked.
I don't know how but in the net many person has been victims of these situation and i want solution and help. Yours is 15000$ they ignore, mine a litle 540€. If some one have solution i listen all proposition
i can't anymore access my account actualy
Replied
Missing Deposits 20.000MAD (4x5000MAD)
Just to update you with all my accounts movements :
I have made 35 bank transfers from my Moroccan account Attijari Waffa bank.
Only received 31 into my 1xbet account.
4 transfers of 5000 MAD are misssing please credit my account with 20.000 Mad As soon as possible.
As you can see in the photos
Between the 31/07/2022 and 08/082022
4 missing from 31/07/22 till 05/08/22
Here’s all my accounts transactions from My bank account And 1xbet Account.
Regards
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your feedback. Could you please specify, have you contacted our Support Service? If not, please write to this e-mail address - info-en@1xbet-team. com and describe all the situation with providing your client ID number and the transaction details (the exact date, time, the amount of your transaction, payment system and screenshot of your deposit). You'll surely receive the help you needed on your question
All the best,
The 1xBet Support
My gaming Id: [protected]
On August 13, 2202, I tried to withdraw fund from my 1xbet account 240€ to the skrill account that i used since a some time but the withdraw request was rejected and they told me to send email to security section for document verification. i sent the email with my game ID. in their response they ask me to send them a photo of my national id card for verification that i did. Atfer they asked some screenshot from the skrill account that i used to deposit fund the 1xbet account. i also did it even i was after several screenshot because some screenshot don't their requirment. After this they asked me the national id card of the person owner of the person owner of the skrill account because i was a friend's skrill account. i did this also. they asked my relation to this person: i said it's a close friend. They asked me about perfectmoney account because before i used perfect money to deposit fund to my account, it was my husband perfectmoney and i send them a photo of national id card of my husband after they asked it. After this they asked me about the relation that i have with to person: the one was a cousin but the other i don't know who. They said the information will be proceced and i'll get an answer.
The next morning i got an email that my account was closed and the multiaccount with it. Wooooooow. i reply to the email but only one response refer me to their decision and all others email i sent was igored as they said in the email.
i asked my cousin about his account and he said me that he also used the skrill account of our friend to deposit fund in his account.
The other guy i don't who it's possible that he also used this skrill account.
I DIDN'T NOT USED MULTI-ACCOUNT BUT 1XBET BLOCKED MY ACCOUNT. I have played honnestly and have done sacrifice to earn the amount in the account.
They ignored all the email i sent about it to the support team or the security.
i want to be refunded cause they wrongly blocked my account. i don't know that someone else used the skrill account and also i was able to provide them all the info they asked me i was honnest from me but they wrongly blocked me with all the fund i has on the account.
i attach here a screenshot of the email said me that they blocked my account.
i have 540€ in the account blocked
i can't access my account now
Replied
Withdraw request rejected - account blocked
My gaming Id: [protected]
On August 13, 2202, I tried to withdraw fund from my 1xbet account 240€ to the skrill account that i used since a some time but the withdraw request was rejected and they told me to send email to security section for document verification. i sent the email with my game ID. in their response they ask me to send them a photo of my national id card for verification that i did. Atfer they asked some screenshot from the skrill account that i used to deposit fund the 1xbet account. i also did it even i was after several screenshot because some screenshot don't their requirment. After this they asked me the national id card of the person owner of the person owner of the skrill account because i was a friend's skrill account. i did this also. they asked my relation to this person: i said it's a close friend. They asked me about perfectmoney account because before i used perfect money to deposit fund to my account, it was my husband perfectmoney and i send them a photo of national id card of my husband after they asked it. After this they asked me about the relation that i have with to person: the one was a cousin but the other i don't know who. They said the information will be proceced and i'll get an answer.
The next morning i got an email that my account was closed and the multiaccount with it. Wooooooow. i reply to the email but only one response refer me to their decision and all others email i sent was igored as they said in the email.
i asked my cousin about his account and he said me that he also used the skrill account of our friend to deposit fund in his account.
The other guy i don't who it's possible that he also used this skrill account.
I DIDN'T NOT USED MULTI-ACCOUNT BUT 1XBET BLOCKED MY ACCOUNT. I have played honnestly and have done sacrifice to earn the amount in the account.
They ignored all the email i sent about it to the support team or the security.
i want to be refunded cause they wrongly blocked my account. i don't know that someone else used the skrill account and also i was able to provide them all the info they asked me i was honnest from me but they wrongly blocked me with all the fund i has on the account.
i attach here a screenshot of the email said me that they blocked my account.
i have 540€ in the account blocked
Desired outcome: To be refunded because i was honnest in using 1xbet but there is any fraud
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your patience!
We've clarified all the necessary information according to your situation with the Security Service. Your account has been blocked because of the violation of the Terms about the opening of the multiple accounts:
2. 26. Each registered customer may have only one account. Customers may register only one account per family, address, e-mail address, IP address, credit/debit card, e-wallet or electronic payment method. Persons otherwise associated with a customer will not be allowed to register on the website.
2. 27. No registered customer may be re-registered as a new customer (under a new name, with a new email address, etc.).
We've also checked the information on your deposit request with the Security Service. According to the Terms and Conditions, you can withdraw the sum of your deposits. You have already done that successfully
Thus, the Company has fulfilled the obligation to you and the decision on your situation is final and non-negotiable
Best regards,
The 1xBet Support
Thank you for contacting us.
We've sent a corresponding request to the Security Service regarding your question. As soon as we receive new information on your situation, we'll surely get back to you with an answer
All the best,
The 1xBet Support
Replied
slow widrawal process
its been 1 week since my widrawal request .. and also talk to the info email .. slow reply ..slow process i dont know what is happening and why you didn let me widraw my money ..aug 8, 2022 the date of my widrawal request .. it say approve but until now no payout on my bank account . i talk to the infor customer service . i gave all of the requirements they want . and still almost 1 week of waiting my money ..
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your feedback. To understand all the situation, please describe your question in more details and provide your client ID, the exact date, time, amount of your transaction and the name of your payment system. We will check all the information and get back to you with an answer
All the best,
The 1xBet Support
Replied
Deposit via bank transfer
I made a deposit to the account number given to my 1xbet account for bank transfer deposit but for over 30 mins now the money has not Been credited.
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. If you are having any struggles with your own 1xBet account, please let us know at public.relations@1xbet-team.com so that we could assist you the best possible way
Best regards,
The 1xBet Team
Replied
I’m complaining about my payment not deposit yet
Sir kindly deposit my amount in my account as soon as possible account id:[protected]
Name: afza shaheen
Amount:10 thousand
Deposit from bank account but not receive in my gaming account
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. If you are having any struggles with your own 1xBet account, please let us know at public.relations@1xbet-team.com so that we could assist you the best possible way
Best regards,
The 1xBet Team
Replied
Without any reason they didn’t let me withdraw 25000$
Hi my Name is Md Forhad Hossain,i create 1xbet account today 10 Aug 2022.After full process, i deposit 8300$. And start betting in my account and after some say stake in my account totall 24000$+ usd then i go to withdraw, and in this situation i just shocked they didn’t let me withdraw money,now please help me,My account I'd No: [protected] and my case no :[#[protected]] now please help me, If they try to scam with me i will go to Court and case Against them must.Now its all up to 1xbet, whats they wants to do,thanks
Desired outcome: Lets me withdraw the fund
Look,this account i create yesterday with new sim, new ip,new mobile now they try to use tricky way to scam with me
And also attach i sent 4 time my passport with different angle, every and each time they just ask others documents, whats Going on?
Thank you for your feedback!
In order to resolve your situation, we kindly ask you to contact us by our 1xBet Official page - https://www.facebook.com/1xbet.ind/ with providing your client ID and the transaction details.
We'll check all the necessary information and back to you with an answer
All the best,
1xBet Support
Replied
Account access
I can't login into my account as of 8th of august,I do change the password I did forgotten password it shows me successful and I tried login they told me invalid username or password I file a message to their specialist till now they haven't replied my mail.This my account detail [protected]@gmail.com on 1xbet I don't have access to it and I have funds inside
Desired outcome: I would appreciate a response if possible I would love a refund
There are not replying have sent up to like 5mails
Thank you for your feedback. To resolve your question as quickly as possible, you need to contact our Support Service - info-en@1xbet-team.com directly with providing your client ID You will surely receive the help needed on this situation
All the best,
The 1xBet Support
Replied
Deposit amount not credited to my gaming account
I made deposit of RS 5000 using UPI fast through Baroda E Gateway but amount not yet credited to my 1x bet gaming account.please refund my money back to my bank account.
Desired outcome: Refund my money
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. If you are having any struggles with your own 1xBet account, please let us know at public.relations@1xbet-team.com so that we could assist you the best possible way
Best regards,
The 1xBet Team
Replied
Money pending for 1 year
My 1xbet account is blocked and on verification for more than 1 year. Been over dozens of documents delivered, two skype verifications, medical statement saying I'm not addicted, a lot of letters to Ukraine and they still ask for more things... There's a lot of money there and I'm going desperate!
I already proven my ID! They made a video call with me! What more do they need...
Account ID: [protected]
Account email: [protected]@gmail.com
Desired outcome: I would like to withdraw all my money deposited.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for waiting the response!
We've checked all the information regarding your situation with the Security Service, and receive the information. At the moment, you need strictly follow the instruction from the Security Service and provide the apostilled copy of your ID card to your personal account on the website. The verification procedure is standard for each betting company:
2.34 Should the bookmaker’s Security Service have any concerns about the bettor’s identity or their personal details (address, credit or debit card, other data), they are entitled to request any documents from the bettor substantiating their identity or other submitted data at the bookmaker’s absolute discretion, as well as to cancel any payments until all such details are verified.
Please follow the instruction strictly.
All the best,
1xBet Support
Thank you for contacting us.
We've sent a corresponding request to the Security Service regarding your question. As soon as we receive new information on your situation, we'll surely get back to you with an answer
All the best,
The 1xBet Support
Replied
Deposit amount issue
please update my deposit amout. attched deposit amount slip
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your feedback. Could you please specify, have you contacted our Support Service? If not, please write to this e-mail address - info-en@1xbet-team. com and describe all the situation with providing your client ID number and the transaction details (the exact date, time, the amount of your transaction, payment system and screenshot of your deposit). You will surely receive the help you needed on your question
All the best,
The 1xBet Support
Replied
Cheating with my id. [protected]
Cheater 1xbet blocked my with 28898 BDT.
Player ID: [protected]
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your feedback. On your situation, we kindly ask you to contact us by our 1xBet Official page - https://www.facebook.com/1xbet.ind/ with providing your client ID. We will check all the necessary information and back to you with an answer
All the best,
1xBet Support
Replied
Getting robbed for the second time on 1xbet and didn’t get my 5000 withdrawal
ID: [protected]
I need support please regarding a withdrawal I did for 5000LE I entered an invalid wallet number for my withdrawal on Vodafone cash that is only 10 digits instead of 11 digits, so the "thank God" transaction will not be processed and will give an error as the wallet number is invalid As seen in the attached screen shot .
The owner of the wallet is a liar don’t want to send the sms confirmation and 1xbet are asking for bank statement for VC lol “how?”
Desired outcome: I tried transfer on VC using the invalid wallet # as it was 10 numbers instead of 11 # so the transaction could not process” invalid mobile number”
Who is Mohammed alderazi ? I hope this reply was not sent to me I hope as my name is sherif
I want to clarify that I have already raised to complains from day one for each of the following emails 4 days ago and the only auto reply I got from a bot was a ticket number for my case and since then not a single reply on my emails
processing-ar@1xbet-team.com [#[protected]] and
info-en@1xbet-team.com [#[protected]]
I feel being scammed for the second and When I found this site and wrote my complain I was wishing that someone will take my it seriously for once but it’s looks like I am always talking to bots with the same reply !
I don’t know what to do there is no one to escalate to and the relevant teams are not replying they don’t even have an SLA for the reply time , they treat customers unprofessionally and ignore emails for more than weeks yo get a first reply !
I CLEARLY STATE THAT I WANT TO ESCALATE MY ISSUE TO SENIOR PERSON IN 1xbet and please don’t reply by telling me send an email to xxxxx as I have been sending emails to all 1xbet departments hoping that one of them will take my case seriously but unfortunately nothing happened nor the 1xbet representative that replied here has helped !
So please tell me what hat should I do to get my money ?
Can anyone who reads this comment confirms if you got a financial complaint with a deposit or withdrawal on an online casino when is the max time to get response to on any of the casino you are playing.
As so all know in 1xbet if you face the same problem after one week minimum will get the first nonsense response asking [censored] and you will stay back and forth and after a month or more your issue will be resolved or not as they run the game and there is no we’re to go to complain
If anyone face better support in 1xbet please reply .
What a help !
From day one I raised a complaint to
processing-ar@1xbet-team.com [#[protected]] and
info-en@1xbet-team.com [#[protected]]
And all I got is an auto reply with a ticket number from each team as shown above but NOT A SINGLE reply on my following up emails !
I felt being scammed for the second and I found this page finally and the reply I got from you is to contact them ! What ! I need help getting my money back please I shared my issue with you and the tickets numbers I was given by your team hopping that I can get support
Email Complain on 1xbet ticket number is [[protected]] for reference and more details
I swear for the past 10 years I have never seen a bad online casino support like 1xbet literally it has the worst support ever and the only reason I play and I am the rest too is the payment methods otherwise I would have never played again after all the issues I had during the past year
The complaint has been investigated and resolved to the customer's satisfaction.
In order to resolve your situation, we kindly ask you to contact us by our 1xBet Official page - https://www.facebook.com/1xbet.ind/ with providing your client ID and the transaction details.
We'll check all the necessary information and back to you with an answer
All the best,
1xBet Support
স্যার, আমার এই উইড্রোকৃত টাকাটি সঠিক ভাবে পাইনি। যেমন আমি ১৬০০ টাকা উইড্রো দিয়েছিলাম যা আপনারা এক্সেপ্ট এবং কনফার্ম করেছেন। কিন্তু আমার কাছে টাকা এসেছে মত্র ৬০০ টাকা। বাকি ১০০০ টাকা কম আসার কারন যানিয়ে আমি একটি ইমেইলও করেছিলাম। কিন্তু ১২ ঘন্টা অতিক্রম হয়ে গিয়েছে। অথচ এখনো পর্যন্ত কোনো রিপ্লাই পাইনি। দয়া করে আমার পাওনা অর্থ আমাকে বুঝিয়ে দিন।
1. Player ID. [protected]
2. Wallet Number. [protected]
3. Date. 26/01/2023
4. Time. 20:10 pm
5. Amount. 1600 BDT
6. Request ID. #[protected]
7. Statement.
I was depositing 500 taka yesterday why the money has not been deposited in my game account now. Have you learned to steal or not? I am depositing money with this number [protected]
1xbet are scam.
I can help you sue them if only you have proof to support it.
Dear Rockson95 ,
Thank for your review!
In order for us to understand all the situation, please describe your question in more details and provide your client ID number. We'll surely check all the necessary information and get back to you with an answer
All the best,
The 1xBet Support
Replied
SCAMMERS, Please avoid at all costs.
I deposited 207 USDT ERC20 using binance, it was quick, so when I tried to withdraw using the same method, it said that I should use the same method I deposited with, at first I thought it was a glitch or something, so I went to the chat to explain, well first rep Sally didnt even bother checking the screenshots I enclosed, and kept repeating the same sentence, that I should withdraw using the same method, while in the screenshot it was apparent that I was doing just that, then came the second one Hugh, I explained and told me that I wont be able to withdraw my funds until I stake em all.
Guys any company that makes it easy to deposit money and hard to withdraw it, whether due to a policy or just other excuses thats a scam alert, stay away if you value your money.
Desired outcome: Please REFUND.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your feedback.
To resolve your question as quickly as possible, please contact our Support Service - info-en@1xbet-team.com directly with providing your client ID and the transaction details. You will surely receive the help needed on this situation
All the best,
The 1xBet Support
Same happened with me I deposited using lite coin and when I tried to withdrawal I got the same reply and she kept repeating too without even investigating, I swear it’s the worst ever casino support I have ever seen in my life THE WORST
Yeah dude, now they re asking me to deposit more using another method and bet with all of it on odds greater than 1:1 then send them an email to ask for a new payment method, and all Im asking is to refund the money to the address it came from. It's literally the worst experience Ive had with any bookie ever.
Dear sherif toukhy,
Thank you for your feedback.
If you are customer of 1xBet Company and faced with controversial situation, please contact our Support Service - info-en@1xbet-team.com and provide your client ID number. You'll surely receive the help needed on this situation
All the best,
The 1xBet Support
Replied
I deposited 149000 bdt after this i can't log in till now
I create my account in the month of may by using One click registration option. I also made deposit. But without any cause security Department block my account with my deposited money.
[protected]@1xbet-team.com wants my NID card, My selfie, Deposit screenshot and asked some question. I gave everything and they received everything and replied me "Your data is currently Being verified You will receive an answer shortly"
After this reply they are not reply me till now even no one help me.
They sent that reply in 17 may 2022 and now its 28 july 2022.
Also i send my every details to Facebook page
I also contacted in the Facebook page massage they are same also. They also received my documents but not replying me.
If you want to help me then please help me as i have my every documents and deposit screenshot. And any other details you need i can provide.
My account id is [protected]
Desired outcome: Please put a kind attention on me and humble request to solve my problem and give back my deposited money or my account.
Thank you.
Please solve my problem and make my account usable
Thanks for your feedback.
Thank you for contacting 1xBet Official Facebook page - https://www.facebook.com/1xbet.ind/ . Your request is currently under review. As soon as we have new information, we will respond to you in private messages.
All the best,
The 1xBet Support
Replied
1xbet
I placed a bet on some basketball matches on Tuesday 26th july at 05:09am WAT and the last match was played on the 27th july at 6:00am WAT and fortunately i won all of the matches but till now i haven't received my payment yet. Some of the matches were won, some refund and some were just written there "accepted" like they were never even played... My account has the id; [protected]. Pls do something about this, Thanks!
Desired outcome: 4247.61frs is my payment, pls I'll like to earn it ASAP
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your feedback.
Could you please specify, have you contacted our Support Service? If not, please write to this e-mail address - info-en@1xbet-team. com and describe all the situation with providing your client ID number and the transaction details (the exact date, time, the amount of your transaction, payment system and screenshot of your deposit). You will surely receive the help you needed on your question
All the best,
The 1xBet Support
Replied
Amount paid but amount not yet added to my 1x account
Hi Team,
I have several times my concern but not at all getting the support - I have deposited 5000 INR on 19 June 2022 at 2.29 AM UPI reference: [protected] (Screen shot attached) and confirmation from Paytm bank also Attached (Payment was successful and no issue from my end)
Earlier also i have provided bank account statement but again executive is asking for Bank statement - From 19 June to till date - Pdf copy also attached.
My request why you are niether returning my amount not adding amount. I am mentally I'm stressed and 1x Team is not support in ng and resolving this issue.
I am unable to understand why you are not returning my amount.
How many times you need evidence from my end ? You need to return my amount ASAP
Regards
Pradeep
Desired outcome: 2 Times bank statement provided but no such support from 1x team
It's been 37 days , i have no idea why they are not adding amount or not returning
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your review.
The issue is on the side of your payment system. We kindly ask you to contact our 1xBet Official page - https://www.facebook.com/1xbet.ind/ and send all details there. Specify the exact date, time, amount, the screenshot of your transaction and your client ID. We will check all the information and provide you with the answer there.
Also, please see these instructions to avoid such situations in the future - https://goo.su/58hy
All the best,
The 1xBet Support
Replied
Payment not received
I withdrew 9000XAF this evening at 4:44 pm today 24/07/2022
Since then till now I haven't received any payments
Account number is [protected]
Desired outcome: Please refund
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your feedback. Could you please specify, have you contacted our Support Service? If not, please write to this e-mail address - info-en@1xbet-team. com and describe all the situation with providing your client ID number and the transaction details (the exact date, time, the amount of your transaction, payment system and the screenshot). You will surely receive the help you needed on your question
All the best,
The 1xBet Support
1xBet Reviews 0
About 1xBet
Sports Betting: 1xBet offers an extensive range of betting options on a wide array of sports. From popular sports like football, basketball, and tennis to less common ones such as esports, the platform has it all.
Casino Games: Apart from sports betting, 1xBet also offers an online casino with a variety of games like slots, table games, live casino games, and more.
Other Betting Options: The platform also offers a range of other betting options like lottery games, financials, and more.
Global Presence: 1xBet has a wide global presence and supports multiple languages and currencies.
Licensing: It's important to note that the legality and regulation of online betting platforms like 1xBet can vary by country. The platform has faced some controversy regarding its licensing and operations in certain countries.
Remember to always bet responsibly and ensure that any betting or gambling activities you engage in are legal and regulated in your country or region.
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, you will need to create one by providing the necessary information and verifying your email address.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which can be found at the top right corner of the website, and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with 1xBet. Make it specific and clear, for example, "Delayed Withdrawal at 1xBet" or "1xBet Account Verification Problems".
4. Detailing the experience: In the complaint details section, provide a thorough description of your experience with 1xBet. Include key areas such as:
- Account Access Issues: Describe any problems you've had accessing your 1xBet account, such as login difficulties or account suspension.
- Transaction Problems: Detail any issues with deposits, withdrawals, or bet settlements, including dates, amounts, and any correspondence with the company.
- Customer Service Interaction: Share your experiences with customer support, including response times and the quality of assistance received.
- Technical Glitches: Mention any technical problems you've encountered on the 1xBet platform, such as app crashes or website errors.
- Policy Concerns: Discuss any policies that you find unfair or problematic, such as terms of service or bonus conditions.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as screenshots, emails, or chat logs. Do not include sensitive personal information like passwords or full credit card numbers.
6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with 1xBet. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, account reinstatement, or another form of resolution.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is true to the best of your knowledge and that your desired outcome is realistically achievable.
8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.
9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or potentially from 1xBet representatives addressing your concerns.
Yes, 1xBet takes the security and privacy of its users seriously and employs advanced security measures to protect their personal information.
Yes, 1xBet is a legitimate online betting site that is licensed and regulated by the Curacao Gaming Authority.
The legality of using 1xBet varies depending on the country you are in. You should check your local laws and regulations to determine whether it is legal to use 1xBet in your jurisdiction.
1xBet was established in 2007 and has been in operation for over a decade, providing its services to users around the world.
1xBet offers a wide range of sports and events to bet on, including popular sports like football, basketball, tennis, and horse racing, as well as more niche sports and events.
1xBet accepts a variety of payment methods, including credit and debit cards, e-wallets, bank transfers, and cryptocurrencies.
1xBet uses advanced algorithms and software to ensure fair play and prevent any manipulation or fraud.
Withdrawal restrictions may apply depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.
1xBet offers a variety of bonuses and promotions, including welcome bonuses for new users, regular promotions for existing users, and special promotions for major sporting events.
Yes, 1xBet has a mobile app and a mobile-optimized website that allows users to place bets on the go.
1xBet's customer support team is available 24/7 and can be reached via live chat, email, and phone. They are generally responsive and helpful.
Yes, 1xBet allows users to set limits on their betting to help them manage their gambling responsibly.
Yes, there is a minimum deposit requirement for 1xBet, which varies depending on your chosen payment method.
Yes, 1xBet offers live streaming of a variety of sports events, which is a popular feature among its users.
1xBet operates in many countries around the world, but there may be some restrictions in certain jurisdictions. It is best to check with 1xBet's customer support team for more information.
To verify your account with 1xBet, you will need to provide certain documents, such as a copy of your ID or passport, as well as proof of address.
Withdrawal processing times may vary depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.
Yes, 1xBet offers in-play betting, which allows users to place bets on sporting events while they are in progress.
Yes, 1xBet has a responsible gambling policy and provides resources and tools to help users manage their gambling responsibly.
The maximum amount you can win with 1xBet varies depending on the sport, event, and bet type. It is best to check the terms and conditions for each bet to determine the maximum potential payout.
Overview of 1xBet complaint handling
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1xBet Contacts
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1xBet phone numbers+44 1273 256987+44 1273 256987Click up if you have successfully reached 1xBet by calling +44 1273 256987 phone number 25 25 users reported that they have successfully reached 1xBet by calling +44 1273 256987 phone number Click down if you have unsuccessfully reached 1xBet by calling +44 1273 256987 phone number 16 16 users reported that they have UNsuccessfully reached 1xBet by calling +44 1273 256987 phone number
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1xBet emailssupport@1xbet-team.com100%Confidence score: 100%info-en@1xbet-team.com80%Confidence score: 80%Supportpublic.relations@1xpartner.com60%Confidence score: 60%Supportsecurity-en@1xbet-team.com50%Confidence score: 50%Security Departmentb2b@1xbet-team.com50%Confidence score: 50%Partnership Queries (Online)marketing@1xbet-team.com50%Confidence score: 50%Public Relations and Advertising
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1xBet social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreApr 07, 2025 - View all 1xBet contacts
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