ABX Express’s earns a 1.0-star rating from 754 reviews, showing that the majority of customers are dissatisfied with delivery services.
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Parcel stuck
My parcel was stuck at Selangor and didn't move at all from 11/9/2021 until now..please update my parcel where it has been go..
Shp39399572dmy
Asal slow sangat abx sibu nih, ko nak simpan barang lama2 buat apa, dh sampai kat abx sibu tu hantar laa mai ke kem nih woiii, slow laa, take note pasal bende nih boleh tak abx, !
Desired outcome: Jangan slow
Parcel (medicines) missing in transit
I was told that my parcel c2c9644132 wrongly send to subang kl. Already lodge complain 2 days ago but no response.
Suppose to be kota kinabalu to papar. Less than 40km drive. I demand for compensation!
People warn me about your service but I was not expecting this will happen. I need my medication!
Phillips
[protected]
Barang tidak sampai tapi sudah delivered.
Kenapa barang dah delived tapi masih sampai sekarang x dapat barang? 2 hari delivery sedar2 dah delived.. Barang xde pon.. Langsung xde panggilan dari abx.. Kol custumer service hampeh.. Sibuk memanjang
Tak received parcel
Status barang dah delivered tapi barang tak sampai ! Please buat kerja leklok! Korang ingat berkat ke buat orang macam tu ? Kalau tak ikhlas kerja tak payah kerja! Barang orang beli pakai duit cas penghantaran pun kita bayar pihak courier senang senang je ambik kesempatan macam ni.
Items are not delivered two times.
I haven't received my items yet. When I tried to track the item, I notice there are two times of delivery attempt but failed due to 'consignee not in/office closed'. Today I did call ABX semporna asking if my item is there with them or is it really at Tawau, but they assure me it's on the way to get delivered to my house in TAMAN PELANGI SEMPORNA. There was no any delivery attempt as I was at my house waiting for my parcel, but I got notified I wasnt at home so it didn't get delivered. I also noticed that it's got delivered at Tawau when it was supposed to deliver to Semporna? How can they make delivery attempt when I live at Semporna? Please settle this matter as soon as possible. I'm already tired of waiting, getting my hopes high just to get lied at and accused of not being home.
Desired outcome: Delivery re-attempt
Hi, saya pun kes mcm tuhh.. also taman pelangi Semporna.. barang kamu sudah dapat ? How you overcome this things ?
The slowness of your logistics is the second thing. Now you don’t contact the recipient first, just hand over the package to other people. After that, there is no sign for receipt. Where is my package now? Very bad logistics service
Late delivery
Hello abx, my parcel were arrive at kota kinabalu f - sabah on 24 aug, but until now there has not been any progress on delivery. Please make a delivery asap! Idk why you guys wanna hold peoples parcel too long.
Order no : [protected]
Please resolve this issue quickly. Tq
Late delivery/hold on take to much time
My parcel has been arrived at operation centre since 21 august and until now doesn't move at all from there. Please send it immediately, thanks.
Desired outcome: Send it immediately.
Delivery Service
Took forever to deliver parcel.Went to nearest aABX branch, all the have to say is "your parcel is already been passed to our agent and will be deliver to you soon" and yet its been a week already and havent received my parcel. I request for self collect my parcel but they cant provide me the location/contact no of the so-called "agent".. i want to self collect to make the process easier but you cant event do that. What is your "so called agent" doing holding parcels for weeks.. WORST SERVICE EVER
Desired outcome: Please let us self pick up our parcel
Face shield
For your information, my parcel from china to malaysia already been stop since 16/08/2021 and until now (today -
20/08/2021) didn't received yet. I hope that abx can send my parcel out asap. Thank you.
I dont received my item yet
The parcel that i ordered had been delivering at the shoppe system, but the problem is i dont get the parcel yet! My tracking number was shp02120726dmy.. pls checking wheres is my order.. tq
Desired outcome: I want my parcel back!!
Parcel haven’t delivered to me
Since 13/08/2021 until today my parcel tracking not moving.. what kind of service is this.? Since Shopee start using ABX, I'm very2 frustrated as ABX take 5-7 days process before the parcel is out for delivery, when the status is out for delivery, it will take another 3-4 days to reach me.. up to 10-12 days in total from the parcel arrive to Sabah from china the delivered to me.. worst courier ever.. Please learn from JNT, I really happy when JNT pick up my parcel as I know I will receive my parcel on same day or the next day.. WORST COURIER SERVICE EVER, ABX KOTA KINABALU
Delivery
My parcel had reached port on 11/8, but till now not being picked up by ABX, there is no update, called to customer service but the human agent was not helping, keep telling me they can't trace from system yet, robot agent keep repeating the menu. I am very helpless with this worse courier service ever.
They keep giving excuses on pandemic but this is nonsense, the rest of the parcel from other courier companies are speedy and reach on time, cleared custom in 1 day and deliver within 2 days. This is obviously ABX issue!
Desired outcome: Please move the parcel immedistely
Parcel arrived but not out for delivery more than 1 week
LZXLA0002480695
Parcel arrived already at sibu but still not out for delivery for more than one week so how. This is urgent parcel . So disappointed. Pls solve it asap!
Did not receive my package
I ordered something from shoppe, i was out and no one was home at the time. Abx stated that they already delivered my package but it was nowhere to be found. Who did they deliver the package to as no one was home, it does not make any sense. I spend a lot of money on that package please send it back to me or I'll make an official police report as this is a serious matter and it is very unprofessional. How can you call yourself a delivery company if you cant even deliver it. I've seen a lot of other people complained about similar incidents. It is a shame as you cannot improved your service
Desired outcome: Where is my package , i need them as soon as i can as it is important
Penghantaran barang
Semalam, 12.ogos.2021 jam 5:30 petang seorang petugas ABX express telah menelefon Saya mengenai penghantaran barang.sesampai beliau memberi barang kepada Saya beliau meminta bayaran rm 5
Ringgit dari saya.tampa bertanya banyak Saya terus membayar rm 5 ringgit kepada beliau.jadi di sini Saya ingin bertanya sejak bilakah penghantaran mengunakan ABX express Ada mengecas penghantaran? Sekian, harap maklum.
Delivery late
My parcel haven't move/depart from Lahad Datu ABX Centre since 7 August 2021 until now. Here's my tracking number [protected]. Do something about it, thank you.
Desired outcome: Deliver it to the address centre that i have been given
I complaint about the staff ABX which is I didnt got parcel but in the system showed that the item already delivered..
Nama: Nurjalilah binti mohd yaacob
Tracking no: SHP13770621DMY
Address: 284, Jalan Batu Sinar, Taman Bandar Baru, 31900 Kampar perak
Tel No: [protected]
ABX Branch: Tapah, Perak
I want to know where it is my parcel?
My parcel still don't up to date and deliver.
Dear ABX, I know during this pendamic it's hard to deliver and work in time. But I havent receive my parcel and it's already over a week. I'm talking about ABX KUCHING SARAWAK CENTRE. The parcel still there. I hope I'll receive the parcel as soon as possible and hoping the best services from you guys.
My parcel still dont up to date. Please delivered my parcel as soon as possible
Please delivered my parcel as soon as possible cause my parcel was urgent. I domt want abx look like others service. For me i want a fast service from abx. My parcel still on subang selangor. Please updated and delivered to my address. I hope with this it csn be resolve as soon as posdible. I need my parcel urgent cause.i want to take the parcel to site
ABX Express Reviews 0
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Overview of ABX Express complaint handling
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ABX Express Contacts
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ABX Express phone numbers+60 380 843 111+60 380 843 111Click up if you have successfully reached ABX Express by calling +60 380 843 111 phone number 15 15 users reported that they have successfully reached ABX Express by calling +60 380 843 111 phone number Click down if you have unsuccessfully reached ABX Express by calling +60 380 843 111 phone number 41 41 users reported that they have UNsuccessfully reached ABX Express by calling +60 380 843 111 phone numberCustomer Service
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ABX Express emailscustomerservice@abxexpress.com.my100%Confidence score: 100%Supportwelisten@abxexpress.com.my93%Confidence score: 93%kua@abxexpress.com.my83%Confidence score: 83%mua@abxexpress.com.my82%Confidence score: 82%beluran@abxexpress.com.my81%Confidence score: 81%papar@abxexpress.com.my80%Confidence score: 80%spt@abxexpress.com.my79%Confidence score: 79%
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ABX Express addressLot 651, 1st Floor Jalan Subang 1, Taman Perindustrian Sg Penaga, Subang Jaya, Selangor, 47600, Malaysia
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ABX Express social media
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 28, 2024
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Most discussed ABX Express complaints
poor service, parcel not delivery also don't return backRecent comments about ABX Express company
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