Amazon
Reviews and Complaints

I purchased 2 cards for my best friend of 35 yrs & her daughter. I purchased the 1st one from Walgreens then spoke to her that day as we talk daily and she reminded me of her daughter's birthdays was a couple days later that's When I went back to CVS to purchase the 2nd card. When she went to use them she discovered they were no good. I was astonished in disbelief so I asked for the code, went to Amazon site myself to see if they could help and seen they were used on another account. I called my bank but recommended I get in touch with Amazon 1st. This is where I was sent online

I have, throughout the last month (december 20, 2018 - 13 jan 2019 checked the appropriate box on my account to not renew my prime membership, and it keeps flipping back to deduct on 14 jan. I received a notice from my credit card company that the membership had been automatically renewed. I regard this as fraud.

I went in today (15 jan, 2019 and attempted to cancel my membership. It appeared that the account was going to be cancelled, and a refund issues. I was asked to print a copy of the receipt, and that was a statement that my was processed and provided payment information. The screen suggested otherwise. More fraudulent activity

I demand that this account be closed and that a full refund be issued asap.

Lawrence mallach
[protected]@roadrunner.com

This is an incident I personally had with a amazon prime delivery driver on 12/14/2018 between 11:00am and 2:30pm. First let's review my person credentials, I am a retired executive who had a successful career in automatic data processing, inc. I was a project manager who worked on team called "global engineering technical services" that worked on technical solution for global companies we serviced. The topic of this post is "racial profiling" and how a person can be killed by the police by simply living in a neighbor that is predominately white. Oh by the way I have lived in crowne hills temecula for 5 years and walk to the coffee 3 to 4 days a week for exercise. On the morning of december 14, 2018 at about 11:00am I was driving one of my collector cars back from being detailed at the winchester car wash and noticed an amazon prime delivery truck on butterfield street and the reason I took notice because the driver was a young lady with a big blond and purple strike in her hair which is very eye catching. So that was the first time we cross paths. Now as I am driving home through my neighborhood I am on angeles that crosses fox and this same amazon prime delivery driver passes in front of me at this intersection. As I proceed up fox it turns into vermont which my street. I stop to say hello to one of my neighbors and I look to my left and there is the amazon prime driver out of her vehicle delivering boxes to one of my neighbors in crowne hills. I can clearly see her and she sees me. So I didn't think anything about it because it's just before christmas so there was allot of delivery vehicles in the neighbor. Now is where it gets interesting. Around about 1:00pm I had a retired friend drop by who happens to have served over 25 years as a la police officer. As we are standing in my driveway a temecula motor cycle police officer comes flying down the vermont rd and sees me and my friend standing by his black suv and turns around. This officer obviously looks excited and parks his motorcycle in front of neighbor's driveway and was staring directly at me. So I said to the officer can I help you and he does not respond. So my friend observed this officer and said don't say anything to him he is calling for backup. So within minutes I had another motorcycle police officer and four police cars surrounding basically my home. Here's the bottom-line they received a 911 call that I was driving through my neighbor following basically a delivery vehicle stealing boxes off my neighbor's front porch. The police said they had pictures of me driving the vehicle with the same license plate numbers that is currently on my car sitting in my garage. So you are accursing me of stealing boxes off my neighbors front porch, ok where these pictures or evidence and who is making this claim. Well they would not disclose this information, so at this time the situation is getting pretty heated and there was one motorcycle officer who called for originally for backup that was acting very aggressive with an in your face type approach. I had to ask the sergeant to get this officer under control because he was very dangerous in my opinion. Once we resolved the aggressive officer situation then the sergeant continued the investigation while most of my neighbors observed situation while they walked by with their kids because school down the street just let out. Here's the outcome of the investigation they got this 911 called and identified me because I was driving in my own neighbor at the same time this amazon driver was delivering boxes. The police back tracked all deliveries in my neighborhood and all the boxes were still on my neighbors' porches. The police never showed me any picture and basically said they have to checkout all 911 calls. This young lady driving a amazon prime delivery vehicle could have got me killed over her racial profiling of a black man in his own neighbor who is also a viet nam 100% service connected veteran welcome to my world. I have contacted amazon prime logistics and they could not locate this driver. So I am still pretty mad and embarrassed by this whole situation so someone at amazon prime needs to give me a call before I take further action. My number is [protected] and my name is michael king.

I recently moved and in doing so the phone company changed my telephone numbers. I have a lot with amazon and never had any trouble. On friday, I purchased h&r blocks tax cut (I prepare taxes). I logged on but the system wanted to text or call a verification code to my telephone numbers on file. I don't have access to the old numbers. I have emailed, called them and they can't change my password. They asked me to upload an id thru a link on an email. Guess what, it needs a verification code. Finally I get an email so I can upload my id. They sent me an email to call them, because my id is not enough. I called them and sent another id. This will be the 7th call and 3 copies of ids to them. They can't add a telephone number or send a password to change a password. This is beyond stupidity. Unbelievable!

I'm physically disabled / housebound so I am forced to shop online. Amazon.ca is 1 place. I bought recovery collars for my cat, each time following the size chart but each time would not fit. I needed one urgently so I only contacted amazon.ca after I finally GOT one that fit. They'd always been decent w/ refunds. I chatted the situation asking for them to dispatch a courier since there were so many. every other does so when there are exceptions but the agent said she could do 1 collar only & I had to mail each which I cannot do b/c I cannot get to post office and I need help with other things rather than pay someone to go to Canada post. Amazon should be doing this, or they should write clearly they do not cater to any special needs of those unable to get to a post office!
Then I bought a camera but within 2 hours I realized it was not a good one. I cancelled but it was "too late" Amazon promised to cancel (but did not) I wrote a note to their courier saying not to leave parcel but they left it. I chatted back twice about getting this back to them (This was entirely their fault) with 2 different people (different chats) And added the order numbers for the collars. BOTH agents at different times (different chats) promised to have their courier call me within 2 weeks NEVER did. Today I tried again and was told by another agent they never dispatch couriers and it is my problem. I don't see it that way. The agent tonight would not let me speak to a supervisor (more & more common). I don't know the next step! Better business bureau? Ministry of Consumer Protection? Contact Amazon.ca executive branch?

Amazon.ca and a few others are following the customer "support" attitude that sears had.

I'd appreciate any and all advice!
Thank you!

Dear Team,

I Srikar my contact number is [protected] I am the Deputy manager of the HDFC BANK KARIM NAGAR BRANCH I Purchased mobile from your Amazon.one of your colleague Mr praveen (delivery boy) contact number is [protected], 040-[protected] he is irresponsible person and called me today in the morning he said I am not come to your communication address because I am very busy now you should come to near prathima multiplex .I said I will not come he said if you want your phone you should come i am not come he said and I went to taken the phone he scold me and he is asked the service charge and your service is very bad if you not take action i will complaint to CONSUMER FORUM

Thanks & Regards,
Sikar
Deputy manager,
HDFC BANK
Karimnagar-505001
TELANGANA

I earned an (I did surveys for hours past few days) amazon gift card for $50... and said "will be mailed to me within 10-12 days or something about sending me an email with an" electronic gift card"..? and didn't ask for my address...?
I checked under gift cards and it said nothing for me yet, or haven't earned anything.
like I said, i've been answering surveys for hours and hours the past few days... and i've earned lots of sbs... even told me to choose my gift from a menu...
so, what is going on?
I purposely signed up here because it's a great place to earn money and a terrific pastime.
please help me to resolve this and do not let me feel i've wasted my time the past 2 days.
please reply.
my email: [protected]@gmail.com
thank you.
frank pesola

Last year around this time I had a few items not show up on time. For compensation I was given 3 extra months of amazon prime added to my membership. I received notice today that my prime has expired and through chat service say the policy has changed and you're no longer allowed to offer membership extensions. So mine that I was given has been removed from my membership. That's horrible customer service if I've ever heard it. So now those items I received late I'm still not getting compensated for. I just want my prime extended as it was promised before your policy changes.

Hello, my name is Jesica. I recently spoke with customer service several times trying to resole my issue which has now caused me issue. My prime membership was to be charged on the 22nd as they have every month since July. this month they charged me on the 12th which funds were not available as I wasn't expecting the charge until the 22nd.. it caused my membership to be put on hold. I spoke with a rep on 12/15 who told me that because of the inconvenience I would have December for free. I checked my account the next day and still did not have prime. I then spoke to another rep on 12/16 who told me I would be refunded for November and still have December for free and everything was taken care of. As we were still speaking I mentioned that my prime still was not showing. He then came back and said I would only be getting refunded Novembers payment and would have to restart prime on the 22nd. I explained that the 22nd is too late for me to order my items that I should have prime still. he said the best he could do was refund shipping costs after the items were purchased. I exclaimed I could not purchase anything until 12/19. He said he would put a note in for someone see to refund shipping when I was able to make the purchase. I was not happy but it was better than nothing. Now today I was able to purchase amazon prime again, however, after submitting card info it still did not allow me to have prime. This time I called customer service, the man I spoke with advised me he was not sure what the issue was. I asked if he saw the note the other rep put in that shipping cost would be refunded as I would have to take that option due to the issues amazon has caused with my account. He said to order the items and he will refund shipping.. FOR ITEMS SHIPPED BY AMAZON.. only one of the 3 items I need was to be shipped by amazon so therefore I would still be screwed thanks to amazon. So in addition to me not being able to have Christmas items BY CHRISTMAS, I have purchased services from amazon I am not receiving AND the November payment that was to be refunded was not refunded as well. Seeing as how none of the 3 reps I have spoken with, 2 of which misled me, and I still have no resolution.. Will someone please do something about this.

Dealing with this crap now. Charged $186.40 New Zealand dollars, from my debt card that hasn't left my sight. Rang bank, they can't do anything. Getting a hold of Amazon is a joke. Emailed twice, no reply. Facebook communication is prompt but no help. I didn't even no I had an Amazon account. Put in my phone number that I've had since 1997, didn't recognize it. Put in an old email address that I never use, it was recognized but have no idea what the password could be, tried several possibilities.
That's a lot of money at this time of year. I need it reversed ASAP

I wanted to cancel one item out of a 3 item order because I accidentally used a gift card that didn't have enough on it for all 3 of the items. So I contacted customer services and explained my situation. They asked if I wanted to cancel my entire order or just the one item, and I said just the one. A few weeks later, I realized my items never came, I knew in the past I've already had many issues with Amazon products showing up at wrong addresses or never coming, so I checked my orders and realized they canceled the entire order (even though I specifically said I only wanted to cancel one order and they even confirmed it with me!) So I contacted them again and was answered by "sudheer" I explained what happened and all he said was I had to re order it. I told him it wouldn't come in time for Christmas, one of the items was now sold out, and that I was extremely upset and he basically copy pasted his original response. I am very upset and will be ordering the same products through a different company :(

Received my below delivery, but was disappointed with what u advertise and what actually happen.
You advertise that the condom delivery will be very confidentially done but unfortunately the paper you attached on it has the whole items written on it (see attached) and now my whole office came to know about this delivery. The courrier note has all details why?
It's really embarrassing never expected from an amazon company.
Not sure how I will face my colleagues. Really disappointed.

I ordered this item on Nov 16th 2018 and returned it on Nov 23rd 2018 because I found a better price. I paid $35.73 and the seller only refunded me $2.79. I attempted to reach out to the seller but was unsuccessful. the game was not used and was still in its original packaging when I returned it. The only thing that I was aware of was the $6 return fee for shipping.

The company is named Milestone.
My order number is [protected]

I want my full refund

Shame on Amazon for using logistics for their delivery. They are exposing all of their clients to strange people coming to their doors and roaming in their neighborhoods. They should stick to Reliable delivery companies like UPS, USPS, or FedEx. Whenever they are involved in a delivery they either can't get in my gate which is relatively simple by looking at my name on the keyboard or they lie and say they handed me a package when I wasn't home all day. I decided this year not to use Amazon for any of my Christmas shopping because I do not trust their deliveries. Since I do most of my shopping on Amazon for Christmas they are going to miss out on a lot business. They were once a reliable company but now unreliable, greedy, and have sullied their name. Bye-bye Amazon. Bring on the competition!

Dear Sir/Madam:
My name is Tony Bobet i resided in 1710 Seward Avenue, Bronx, New York City 10473, Apt#5-G. I am file an complaint to MegaDiscStores/ C/O CCE. 2045 Niagara Falls Blvd,
unit 4. i order on October 4, 2018. The item i order is 2 pk Scanavo Crystal Clear Standard size 3 DVD case box 14 mm triple disc holder w/out flap tray. the price is $6.99. order# [protected]. i order an the item that i mention. Today, i received the item. but, i received 2 clear DVD that supposed to received 2 DVD clear cover. In the below of this is page.

On several occasions, orders through Amazon Prime have not been delivered within the stated time frame. The most recent occurrence was yesterday. One of the reasons I'm a Prime member is to take advantage of the delivery times indicated by Amazon. I contacted Amazon and they provided no insight into why the order was late or even an apology for it being late. This seems to be a common problem for this service and one in which Amazon is apparently collecting money under false pretenses.

Consequently, I cancelled my Prime membership due to the lack of fulfilment of promised services. Interestingly enough, Amazon is not refunding any money for the unused period for Prime services even though it was renewed in October of 2018. Since I received at least one package that qualified for Prime since it renewed, the entire amount I paid for Prime is considered used by Amazon.

I ordered 2 tulle curtains 3 months ago, I still have not received them. The ordered were placed on September 9th 2018 order number 14C18277Y68473231 and another one for same curtain on September 13th 2018 order number 3PP62790HD976633H. It is now December 1st 2018 and I have not received my package and when I try to track it there is no tracking information when I click the link. This company is a joke and i want my money back!do not EVER order from this company

The attached pictures are the damaged to the sofa table I purchased. My concern is, I ordered this item (Ashley Furniture Signature Design - Alymere Sofa Table) from a different vendor and when it arrived I had the same damages. Damages that look as if someone tried to cover them up. Due to the size and weight of the item, I am hoping there are other options other than me trying to pack and ship a 100+ pound item.

Hello, I have just received my bank statements and I have noticed that I have had two subscription's on November 21st and October 21st for Amazon Prime subscription's, for the amount of £10.44 attached is a statement showing November, same for October. I obviously based in the UK have never taken out an Amazon Prime Subscription and certainly not as I am based in the UK. Amazon.co.uk have advised me to contact you as it is with Amazon.com. My account has been hacked which is very serious, I have now had to cancel the debit card just in case any further transactions or purchases are made. Would you please treat this as urgent and refund me back the two months monies and ensure that this is not going to happen again. I appreciate that this does happen but it really horrible to feel that this has happened to me and I am very worried.

I placed and order with a gift card I got from Delta Airlines. I got part of order, but did not get the rest of the order for about $176. I called customer service and they needed verification of a credit card I had on file I never used and no longer have. The account specialist needed proof of how I got the gift card, so I faxed and forward the email I got from Delta. They said that after reviewing the details they had to close my account and cancel the order I placed. I spoke to many representatives and supervisors and I had no luck. Amazon Account Specialist closed my account and the order, also said the credit is on my account, but I can not claim it because they closed my account. I wasted so much of my time trying to get my credit back and they refused it. So they stole my Delta gift card. I Will never buy anything with Amazon.com. My husband and son spent thousands of dollars buying from them all the time, so The are deceivers and misleaders, rip off company, not fair and not happy with a rip off company stealing from people.