AT&T
Reviews and Complaints

AT&T consistently replaces our modems and charges us for them, they become disfunctional after awhile and have to be replaced at least once a year, twice sometimes. I found out why this happens, it is because they do not place surge protectors on the broadband cable coming in from the power lines and do not place surge protectors on the power supply. I noticed that the modem starts to have problems after electrical storms in our area which can be bad here in Kentucky. I assume by now they know this to be the case in our area but do not tell us about it. I suppose also they know that this is a good means for selling us a new modem year to year.

Canceled phone and TV service. Have a refund of $102.14. ATT sent a debit card with refund. I don not want a debit card that is going to charge me $3.00 a month for not using it. I do not want to activate a debit card I will not use!
On the paperwork it states to request a paper check go online to get your funds via paper check. Where online? I called ATT 3 times. The first time I was transferred and got hung up on after explaining what I called about. I called back and the Rep stated I had no refund coming to me. I ask for a supervisor and was on hold for over 30minutes. I finally hung up. ATT is the worst customer service ever. At least with Verizon you can go right to the top with a complaint and it is handled! Will never go back to ATT or DirecTV.

recieved a cold call from a spoofed number this morning at my home landline [protected]). Want to be removed from your call list permanently

The spoofed number was 1-423-805-7158 and Caller ID's itself as "Hospice Of Chat".

The woman on the far end had a ununderstandable accent and the only words I could make out were "ATT" and "directv".

Not very good image from a "Phone" company.

My name Is Jody Schoff, 333 Eddy St. Michigan City, IN 46360

I traded in 3 phones last year 1 then a few months later 2 more for the upgrades. The promo called for $300.00 bill credit at $10.00 per month for 30 months per line. I did everything I was told to do by returning my old phones. I was given a case ID number of CM20201002 [protected]. I have never received any of the promotional agreement. I found out that the case had been closed out with resolving it.
The phone numbers I am concerned about are [protected], [protected] and [protected].
I returned these phones following the instructions given. I should be getting $10.00 per line for 30 months for at total of 3 lines . This should be $30.00 per month for 30 months total. I keep getting the run around or cut off, or some excuse why it wasn't paid.

In Sept 2020, I called in to make a payment for my bill and update my address since I recently moved.

The representative who assisted me said since I've been a loyal customer for 5 years I qualified to get "3 NEW SAMSUNG A19's for FREE". I told her I didn't need any new phones and she kept trying to give me the phones. She said all the phones are FREE and all I had to do was pay a shipping fee - it was around $35 for all 3 phones. Again she said they were FREE and I could have them in case one of my phones needed to be replaced. She also stated if I didn't like them, I could send them back. Again out of skepticism when it comes to corporate marketing strategies- I asked her whats the catch and she said there isnt any except the shipping fee. Otherwise the phones are FREE and mine to keep for being a LOYAL customer. Sadly, I fell for it.

Well we received the phones and activated one because a week before my wife broke her phone. So instead of paying $200 for our insurance to get a replacement we figured we'll try the new phone. It was not to her or my liking so we returned ALL 3 FREE phones.

We returned the phones before the 14 days they give us without penalty - even though theoretically we shouldnt have gotten a penalty because they were FREE - right? Well no, that is the opposite that has happened.

Back in October I received a bill for 3 NEW lines and the 3 PHONES we returned! I was livid, 1) for the rep lying to me and adding 3 NEW lines I never requested nor needed and 2) for being charged for phones that I was told were FREE and we returned them. So every 2 wks after that ( I am serious- every 2 weeks till today) I had to call ATT to 1) pay my monthly bill and ARGUE with them that they were sent the phones and that I didnt agree to a new contract with 3 new lines. So they took it off pending review of my case and "waiting for the phones to arrive".

Two weeks later I get a text stating I owe $2200! They were charging me for the 3 phones and 3 lines. On that call I got them to remove the lines, but continued with the problem of the returned phones they say they havent received - this went on for another month. Again 2 weeks later- the same routine. I would pay my regular cell charges and argue with them about 3 FREE phones I am being charged and did not have.

In Dec, I am back at again with them - every 2 weeks. I make a payment every month and in between, every 2 weeks I am back on the phone trying to get the extra charges for the 3 FREE phones removed. This time they started canceling my service for non-payment! I believe during that month, it was when I was told by a rep to hold my payment for about 8 days to see if they received the phones to make the adjustments to my account. I argued, thats not my problem because I dont have the 3 FREE phones! Well I was credited $600 because the system doesnt allow more. Again 2 weeks my bill was supposed to be reduced until the balance (credit) of the returned 3 FREE phones was completed. At that time they admitted to having received the phones at their warehouse in early November but cant be totally credited until it was in there system? That made no sense - right.

The new statement came and the credit was reversed and it happens EVERYTIME a representative gave me the credit! Seems that AT&T has a back stop whereas the COMPUTER over rides what the representatives are crediting customers.

Fast forward to today Mar 23, 2021-my service has been disconnected since yesterday because AT&T is saying that they've given me enough credits and that I have to pay for late and re-connection fees! So far, they have only reversed - not credited because I dont owe them squat for 3 FREE phones they admit to receiving nor am I paying the fees because it was theyre lying representative that got me into this mess. BTW that representative was let go back in November - seems I am not the only one that AT&T has and continues to screw! Ive asked them to pull the original recording of the FREE phone set-up and said they cant because that's a different department. Convenient isnt it?

So after speaking with several managers and wasting at least 2 hrs every two weeks to correct what theyre employee did - I have tried my best to resolve this amicably.

Today, I made the representative say out loud he was recording me and I recapped the fiasco that At&T is involved with cheating their customers into contracts and payments they are not entitled to receive by strong arming us.

Well, they chose the wrong client. On the recording I told the rep to forward the recording to his manager for action. I again agreed to pay what I normally pay for my monthly service he refused today, a manager refused yesterday and another rep as well because the system would not allow them.

I will be suing At&T in small claims court for - 1) False advertising 2) Predatory Marketing 3) Mental duress 4) my lawyers fees if needed.

If AT&T has screwed you - sue them!

1. I transfer my cell to another courier on 1/17/21
2. Got a bill for $143 on 2/26/21
3. Call ATT on 2/26 about my bill was told there was a problem with getting my phone transfer over successfully. They said there is a glitch and they were working on it.
4. Received another bill for $120
5. Call ATT on 3/19/21 was on the phone for 1 1/2 hrs and transfer 5 times.
6. 3/20/21 Received a call from the port department stating they has successfully transfer my phone over. Asked for the billing department to see what can be done with my bills. Which I should not never received due to it was an ATT problem. Got transfer 4 times and then they rung up on me.
7. I was finally able to print out my bill which I couldn't before. I see ATT still has my son's phone on the bill which he transfer over to other courier in November 2020.
What horrible service. As far as I am concern ATT owns me $264. I was already getting service from the other courier as of 1/17 and paying for it. Just because ATT say there was a glitch in their system doesn't mean I should have to pay for it.

Hello,
We were given a quote for a package for internet, VOIP, Direct TV and cell phone from wireless agent George (from West Palm Beach FL). The attached Gmail was supposedly from the Supervising Manager, John McDonald to confirm the monthly charges for the account. But on inspection t was not from an official an AT&T email address
I got several red flags that this service was not going to be as discussed when I opened the email requesting authorization (attached). The quoted amounts are very different than quoted by the agent George.
Happy to business if can get total quoted by George, not happy with misleading quote as this is not ethical.
Thank you

I went in to the AT&T store to change service from Straight Talk and purchase a new iPhone. I chose the plan costing $75/month. I had to get a new number because, according to AT&T policy, I can't open a new account with the same company (Straight Talk being AT&T) and keep the same number. Why not? So I have had to notify dozens of people and companies of the number change (and I have to get new business cards and brochures). When I returned home and looked up the bill, I was in total shock. Without the payment for the phone, the monthly bill will be $133! If I had kept Straight Talk and bought a new phone, I would have spend $400 less the first year. If I had known all of the cost upfront, I would not have changed my service provider.

Back in September I ordered a red iPhone 11 phone from Att&t.
We got the phone on a Friday before Labor Day and after several attempts the phone wasn't getting service. The phone being a birthday gift for my daughter and after not getting service she also said it was kind of small and would prefer a bigger phone.
I went into a store to exchange or send back and they would not help me. Just so you know the phone is in perfect condition and just wouldn't get service and not big enough for what she wanted. That being said we called customer service and they said mail it back and we would get refund. I have been dealing with this since September. I've never received a refund. I'm still paying on a phone we don't have. My daughter still hasn't been able to get a new phone because it shows we are still in a payment with the phone I returned. I'm so tired of dealing with this over and over again. I want my refund! I want to stop paying for a phone I don't have! After 20 some years with AT&T I would of thought I would have been treated better! I'm very very disappointed with months of dealing with this problem! I did everything right and this is absolutely disappointing how I've been promised it will be taken care of and never is!

I was un able to return an I 11 apple phone during my 14 day grace period
The phone lock was set automatically and I could even use the phone not even once...I bought it at your Tyvola Rd. location here in Charlotte N.C.
on 2-9-2021...and was told that there was a $55.00 restocking fee...This a is a 648.00 phone and, I was set for 30 months ...All would have went well if if the phone hadn't locked up on me...The agent at the store said go to best buy...the agent on the phone was confused and directed me back to the store...What a dilemma just want out of the contract and to return the phone.

I also have several recordings in the store dealing with the event.

Help
Armand Edwards
Phone number is
[protected]

I have noticed when the bill from AT&T is received it will have an Issue Date of Like 2/16/2021. This bill I did not receive until 3/2/2021. The due date on the bill is 3/9/2021. Due to procedure for check writing for the facility I work in I cannot get a new check in the mail until 3/8/2021.
We are a small church. The voucher is prepared on the date the bill is received. The vouchers are then signed the following Monday by the Financial Secretary. The secretary then prepares the checks on the Wednesday after then the checks are signed by the treasurer on Thursday so they can be mailed on Thursday.
If the bill is received within 5 days of the issue date there would be no problem.
I have called an indicated the problem and been told the problem will be fixed and it is not as you can see.

On February 27, 2021 one of your reps change my plan to a plan that does not support my phone and I could not send any multi media messages. After numerous phone calls and talking to over 6 people and waiting on hold for over 3 hours total time even getting disconnected once am still on the phone cause no one has the ability to switch my plan back to where it was. This is the reason you will be losing me as a long time customer because of the non English speaking, incompetent people you have employed in your company. It is a shame the way I have been treated tonight and you should all be a shame of your self, your customer service suck, your people suck, your phone line and waiting sucks. Tomorrow I start looking for a new cell phone company and can only hope att goes to hell

AT&T does not recognize my landline phone or account # which I have had for years. I cannot pay my bill on line or sign in. This has been a problem for several months. I have spent hours on the phone to customer support and after several transfers I usually get cut off or put on hold. I have been on hold for >45 minutes as I type this today, 2/25/2021. The last representative was barely audible or understandable. My bill reaches me too late to pay on time. As of today I have not received my bill, which is due very soon. I need to keep my landline; I am a physician in solo practice and on call 24/7.
My landline is the only means of contact in a power outage (not uncommon in my area). I paid my January bill twice (phone and mail) to ensure it was timely. I was told that would cover February, then the bill increased by $3.05. I mailed that sum because I could not access help on line or by phone. Photo is attached with note on statement.
I request that ATT recognizes my account so that I can pay my bill on line as I have done for years. Thank you. J.H. D. Stannard, M.D.

I got emails and att app messages about att offering up to 700 towards the purchase of the new iPhone 12 max. You were about to look up your model mas see the total rebate. Mine said 700. I called att and asked lots of questions. I wanted to see what was required and what the bill would be. I was told I did qualify and would receive 700 that would be applied over 30 month towards the financing of the new phone. I was also told I would need to sign up for paperless billing and auto pay. They said once the new phone comes the box will have a return label for your existing phone to send back. Once we get it and assure it's in prefect condition the rebate will be applied which takes 3 billing cycles. I asked what my bill would be. I was paying 272 now but once this rebate kicks in within three month the bill would be 252 guaranteed. I said cool let's do it. I get the new phone send back the old one and the first month the bill is 350. I call and was told that's the activation and partial billing but once the rebate kicks in the bill shows 252. The 2nd month comes the bill was 295. I call and was told that that's full price for financing on the new phone but once the rebate kicks in it will be 252 a month no worries. The 3rd month comes and the bill is 286 again I call and ask what's going on they said the rebate is accepted and we have notice of your old phone being turned in and it will be 252 next month. Well this months bill was 286. I called again and was put on hold about 5 minutes. The billing department said well you never filled out the rebate form which is something I was never told about the 5 times I have spoken to them in the past. They said they called the rebate dept and all I need to do is call them and they will get it handled. I called the rebate department. They said they needed the numbers off the phone. I said how can I do that since you have had my phone 4 months. They said let me have the account number to look into it. I gave them that and they came back after saying they needed to speak to a supervisor and informed me they did not have nor did they ever receive my trade in. I said how is that possible less than 5 minutes ago all this was confirmed and I was asked to call here to get the rebate form handled. They said there is nothing they can do without the serial number. I said for the second time how do I do that without the phone anymore. I asked to speak to a manager they said it won't make a difference since I didn't have the information. I said so what I want to speak to one they put me on hold and disconnected the call. I called back and explained to them that I was just disconnected and what I was calling about. They started saying hello? Hello? Sorry we can't hear you and hung up. I called back to billing and they said sir you didn't qualify for the 700 rebate since you owed 200 on your last phone. I said wait you had all that info in front of you when I called the first time plus you are the once that emailed me about being eligible and I called to confirm all this before I made the change. They said sorry we misinformed you. I said no you committed fraud. You make me wait three months to find out you screwed me and now you won't take back the new phone nor will you make good and your lie. This is how you treat a 16 year customer? I would have never upgraded knowing this information and on top of that the old phone is worth 600 in trade value at GameStop. Had I decided to do it I would have kept the phone paid off the old financing and had 400 profit in my pocket. They committed fraud plain and simple and then sit there and say oops our bad sucks for you hahahaha. I want 700 credit to my bill as you promised. I don't want to hear you misunderstood and this is my business account and that's why I was so precise on what the payment would be. Make this right and quit screwing me over.

For the past 4 months, I've had to call AT&T customer service about a $9.99 late fee being added to the bill even though it was paid on time (or days before the actual due date). This is a concerning trend that is unacceptable and should be a concern of all AT&T customers that may not review their monthly statement thoroughly and are being over charged unknowingly.

At&t crew showed up and started digging holes on my property without permission. I was told At&t had a right to be on my property without my permission. Crew stated they would make my yard look the same way it did before they started. Of course my yard is messed up and it doesnt NOT look the same. Spent time and money on new yard just to have it ripped up by At&t. Our HOA is talking about filing a suit.

For several months I tried to contact some to move our service to a new location. From June 2020 to October. In October I found a new service to bank the number move our service. The AT&T service a (bundle package) was canceled in December with everything shut down at the end of the month. On December 30th I went online and paid the bill in full with a zero balance. For two months I received an additional bill which ATT told me it was a credit for overpayment not bill. After more than five calls to customer service the liars went back in for saying it was not a credit but it was the balance of a BILL for Direct TV. Two phone calls said it was a credit 3 phone calls (of shore and out of state said it was bill. I demanded to speak to a supervisor or a manager and was referred to yet another incompetent billing department representative. If they steal $20.00 to $25.00 from every customer who changes services they are going to make a lot of illegal money. The last person I spoke with who was also billing, not customer service and definitely not a superior dismissed it like he didn't care emphasizing that he read the notes from the 1st two non customer service staff I spoke with. We have canceled our service with AT&T and have returned all of their equipment. I would warn people. AT&T is a scam. the collect money fraudulently... When you get past the 20 minute waiting period the phone prompts and illiterate people hanging up the phone you still come up with nothing,

Vesta Att they are taking money out my account every month $40 needs to stop now
[protected] Markeith Ward what is y'all problem I have notified my bank an email them to not approve any more payments help me get my money back from them I'm on fixed income provide me a store to go in a pay my bill this has to stop an y'all can't even receive calls on the matter